Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB
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9.0 63 Reviews
  • Manorcourt Homecare (Hornchurch), Hornchurch
Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Hornchurch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jason Quinn (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Hornchurch)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Hornchurch) Reviews (63)

Total of 63, showing 61-63
9.0

Manorcourt Homecare (Hornchurch) has a Review Score of 9.0 (9.048) out of 10, based on 8 reviews in the last 2 years. Over all time Manorcourt Homecare (Hornchurch) has 63 reviews.

Overall Experience

  • 35
  • 25
  • 2
  • 0
  • 1

Date Published

63
0
4
8
55

Review from Carol H (Daughter of Client) published on 13 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact with the agency to implementing our Father's care requirements, everyone at Manorcourt has provided an excellent standard of service. The team of carers Dad now has in place look after him with warmth, friendliness and compassion. The office and coordinator team are always professional
and supportive. The care provided for Dad over these last few weeks has meant he is happy and well in his home. Long may it continue.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian WB (Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff from top-down have had an input into facilitating my care. This has been done with dignity, support and at times extreme understanding. I am not your 'generic' service user. (I believe) I am not (technically) retired, and have mental issues and disabilities that are both variable and complex
to understand. With communication and both carer, coordinator, and manager, I learnt to accept my needs and care that was necessary for my physical and mental well-being. This has been a road of discovery and I am grateful going forward that I have Manorcourt Homecare (Hornchurch) as support and full time live in carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ernie R (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care for the last 10-11 years due to several health problems. It was always running very smoothly and satisfactory at first. I only needed help with one call in the morning but over time with my health deteriorating (with a heart attack, blood clot and fluid on my lungs over the
years), I now have 3 carers every day, AM, lunch and evening. I am quite mobile, having a mobility scooter to get out on. Also my children visit when they are able to, which keeps me active. I am very happy with the service I am receiving. There was a time when we and carers were not happy due to a new manageress they employed, she had a really bad attitude towards everybody. Now she has gone, it seems the company, with the new manageress is running very smoothly again. Also, most of the carers seem to be very good. I am quite happy the way things are running. The carers are my lifeline.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.048)

Overview of Review Score

The Review Score of 9.0 (9.048) out of 10 for Manorcourt Homecare (Hornchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Manorcourt Homecare (Hornchurch) is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 46 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Hornchurch) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (6)

Emma

Emma Murray

Job Title: Branch Manager

Coming soon


Kim

Kim Strange

Job Title: Administrator

Joined: 2008

I have an NVQ 3 in Customer Service and an NVQ 3 in Palliative Care. I joined Manorcourt Homecare based on a strong recommendation from a former colleague. Previously, I spent 31 years in various roles in a bank, including team leader and training officer. In my role, organization and daily workload prioritization are crucial. Outside of work, I enjoy time with family and friends, reading, and family holidays.


Lynne

Lynne Pritchard

Job Title: Team Leader

Joined: 2013

I decided to work at Manorcourt Homecare after being my Dad’s main carer for three years. Before joining, I was a stay-at-home mom. To be good in my role, one needs to be organized, able to prioritize, and proficient in multitasking. My biggest career highlight has been becoming a team leader. Outside of work, I enjoy spending time with my family to unwind.


Julie

Julie Clark

Job Title: Medication Officer

Joined: 2008

I have Level 2 Safe Handling of Medication training. I chose to work at Manorcourt Homecare based on a family recommendation. To excel in my role, one needs to work independently and multitask in a team. Outside of work, I unwind by spending time with my family and at the gym.


Karen

Karen Chambers

Job Title: Coordinator

Joined: 2004

In my role, I believe it's crucial to work well as part of a team. Outside of work, I enjoy spending time with my family and grandchildren.


Lynn

Lynn Brockwell

Job Title: Coordinator

Joined: 1996

Being a strong team player is crucial for my role, and a good branch manager collaborates effectively.


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