Manorcourt Homecare (Lowestoft)

Old Court Buildings, Old Nelson Street, Lowestoft NR32 1EQ
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9.6 48 Reviews
  • Manorcourt Homecare (Lowestoft), Lowestoft
Manorcourt Homecare (Lowestoft) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Lowestoft)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tamsin Warren (Registered Manager)

Funding & Fees Guide for Manorcourt Homecare (Lowestoft)

  • Prices

  • We accept funding from Norfolk and Suffolk county councils. Private fees available on request.
    Please contact for fees appropriate to your needs
    We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Lowestoft) Reviews (48)

Total of 48, showing 1-20
9.6

Manorcourt Homecare (Lowestoft) has a Review Score of 9.6 (9.558) out of 10, based on 15 reviews in the last 2 years. Over all time Manorcourt Homecare (Lowestoft) has 48 reviews.

Overall Experience

  • 31
  • 13
  • 2
  • 2
  • 0

Date Published

48
4
7
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33

Review from V P (Wife of Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new experience for my husband but any fears he has were soon allayed by the cherry, competent carers. They are so kind, patient and considerate.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for this lovely review, and Im glad you and your husband are happy. I will pass this on to his carers, I know they will be pleased to hear it too!


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Review from Glenys B (Wife of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and patient. When they do tasks e.g. helping my husband to eat a meal they do it at his pace and always treat him with respect. They talk to him and I am sure the daily chats are helping him to recover. We are both very grateful for the support they offer.

Reply from Tamsin Cannon, Registered Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for your review! We really appreciate hearing all the feedback, but it's always nice to be able to tell the carers that they are doing a great job. Best wishes, Tammi


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Review from Colin G (Brother of Client) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the service provided.

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for taking the time to leave his review. If there's anything we can do to improve your experience, please don't hesitate to contact us! Tammi


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Review from L B (Wife of Client) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the lovely carers who have helped me, they are all wonderful people. Nothing is too much trouble. We have some laughs that cheer me up no end. (They deserve a medal).

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

I'm so happy to read your comment, and I know the carers will be too! Thank you for leaving us such a lovely review. Yours, Tammi


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Review from J P (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been with the agency for a short while. In that time I have bonded with all my carers in one way or another. They come in and immediately get on with their tasks. I wish they had more time to stay for a chat and a cup of tea. In the time they are given, they can achieve so much.
One wish
I have is to be a client and not a service user.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to leave us this review. It's lovely to hear that you are getting along with your carers and that they are doing everything you want them to. We can arrange for extra time if you'd like, I'll give you a call and we can have a chat.


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Review from S L (Daughter of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Manorcourt since she was discharged from hospital in early February. We have been impressed with all the carers who attend my mother in her home with their kindness, respect and helpfulness.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for taking the time to leave this lovely review! The carers will be really pleased to know that you are happy with their care.


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Review from Craig B (Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very professional. PPE is used at all calls. Polite, caring, nothing was too much for the carers. Cooked food, coffee were always declined, preferred cold drinks.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for leaving us this review, I really appreciate you taking the time to do it. I'm glad you've been happy with our care, and it's nice to hear you've always been given options! Take care.


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Review from Kevin S (Son of Client) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are good (carers) polite. Office are rude and need a customer care course. Always making excuses of sickness or short staffed due to holidays. Don't show any dignity to either parent.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Im really sorry to see this response, as we always do our absolute best to please your parents. As you are aware, they have recently increased their care package with us, and I have received no complaints from them. I do appreciate you had an issue around a year ago, but as was explained at the time, that wasn't anything we had control over. If there are still any problems, please give me a call and I will do my best to help.


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Review from Ann W (Client) assisted by family/friend published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appreciate that you don't put male carers on my rota, but increasingly, that means the female carer has to work on her own. This means my husband has to hoist me to the bed and then change me into nightwear. Disappointed that prior to my extended hospital stay, I always had two female carers for all
visits. I'm very happy with the excellent care I receive. The carers treat me with dignity and are very professional. However, I would like them to always check before leaving that - a, my beg bag is left open, b, the toilets are left clean and flushed, c, the handbasin is drained and wipes disposed of properly, d, the washing machine is loaded and actually running. Would like to see consistent recycling of wipes wrappers, pads wrappers, take tined and cream dispensers. Orange bottles and cranberry cartons are almost always left on the worktop when there is a large green bin marked "general recycling".

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to leave this review, and Im glad you are happy with how you are treated by the carers. Some of the points you have raised, however, I believe had been solved many months ago. The staff member concerned is no longer working with us, and you have not mentioned anything since so if there are ongoing issues, please let me know. I am often delivering your care myself because of your refusal to have male carers, so by all means we can speak at any point. As you know, we always do our best to provide the carers of a client's choice, but this isn't always possible due to sickness/annual leave, etc, and following your extended hospital stay, we did remind you of this when we took back your contract, which is when you told us that you would rather your husband assist. Recycling, we are very happy to do so, but when I have been in, you have always said to leave it as your husband prefers to do it himself, but we can certainly assist if you wish us to.


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Review from R L (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a user! All your staff are very, very good.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for this review! We really appreciate you taking time to do this.


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Review from T J (Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have had Manorcourt Homecare to look after me, they are very helpful, kind, honest and trustworthy carers. I have to say I wouldn't cope without their help.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for leaving us this lovely review! I will pass this on to the carers, I know they will be really pleased to hear you are happy.


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Review from M C (Husband of Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I find carers and service very good. Everyone has been caring and nice.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

We really appreciate you taking the time to leave us this review. I am pleased you are happy with your carers and our service.


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Review from Brenda J (Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a massive thank you to all the carers who have helped me over the last four or five months. Several carers were concerned about my ankle, advising me to get to see a doctor. One carer was so concerned that they phoned the surgery and got me an appointment for that day! I had torn my Achilles
tendon and was in a boot for twelve weeks! Putting the boot protector on for showering was an experience each day and plenty of laughter. Very quickly instead of two visits four were arranged. Many thanks to all the different carers, some new and some old friends. After being a client (really dislike the other term!) for many years, I have seen many changes, some good, some not so good. The one thing I want to see and keep is the weekly planner, yes it's not perfect, but it helps my anxiety and MS as often I have appointments.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for this lovely review! I'm really glad that you are happy with your care and carers.


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Review from J B (Wife of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife and full-time carer of the client. I have found the assistance and care/support we are receiving from Manorcourt Homecare to be excellent in all respects. he responds well to the carers, although as his Alzheimer's worsens, he is rather unaware of his needs and assistance is required.
He can be aggressive towards them sometimes.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to leave this review. We appreciate all feedback, and I am pleased to hear you are happy with our care.


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Review from Rob W (Son of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been satisfied with the level of care my mum gets. When I provided feedback, i.e when a new carer visited Mum and clearly wasn’t quite sure of how to deal with Mum (based on CCTV in Mum's home), I called and gave some feedback and suggestions and this was acted upon and I felt listened to.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to leave this review. I'm really pleased to hear that you are happy with our care.


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Review from Ruth S (Client) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have said in previous reports, I have nothing but praise for the carers but am unable to say the same with regard to the coordinators. When they make changes to carer or time, and sometimes both, they seem to find it impossible to notify us of such changes. meaning we are often left waiting past
the time of arrival and also not knowing which carer we are going to have. I don't understand why this is so!

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Review from Annette M (Wife of Client) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always polite and do their best with my husband. Willing to help with anything else required on the call.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to submit your review, I am pleased that the carers are polite and assist to the best of their ability. I will ensure this review is shared with the team.


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Review from S A (Wife of Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were respectful and kind to my husband.
Always cheerful.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to submit a review. I am pleased the staff treated your husband with respect and were cheerful on visiting.


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Review from S H (Mother of Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son's carer is caring, thoughtful, kind, charismatic, fun, punctual, resourceful, polite and professional. My son really looks forward to his carer's visits. His carer takes him out and communicates with my son with signs and Makaton. I cannot thank the carer enough! Also for being successful in
taking him to have the COVID vaccine!
I do not know how I would cope without this service. Thank you!

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for your lovely review, we will be sure to pass on your compliment to the carer involved. Many Thanks.


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Review from Elizabeth J (Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so lucky to be looked after every day by carers. One calls each morning to wash and dress me. They always check on my health conditions and are always gentle with me. The evening visit is to get me ready for bed. The girls are all friendly and very efficient at their jobs.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for your lovely review and taking the time. This feedback will be passed straight on to the carers who very much deserves it. Thank you


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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Manorcourt Homecare (Lowestoft) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Manorcourt Homecare (Lowestoft) is calculated as follows: ( (64 Excellents x 5) + (12 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 86 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Lowestoft) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Tamsin

Tamsin Cannon

Job Title: Branch Manager

Joined: 2022

I look forward to speaking with you about your care needs and how we can support you.


Frequently Asked Questions about Manorcourt Homecare (Lowestoft)

What Type of Services does Manorcourt Homecare (Lowestoft) offer?

Manorcourt Homecare (Lowestoft) offers Home Care.

How many Carers does Manorcourt Homecare (Lowestoft) employ?

Manorcourt Homecare (Lowestoft) employs 95 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Lowestoft) to verify any information. View our terms and conditions. Manorcourt Homecare (Lowestoft) has a Platinum Service – more info.