Manorcourt Homecare (Lowestoft)

Old Court Buildings, Old Nelson Street, Lowestoft NR32 1EQ
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9.6 48 Reviews
  • Manorcourt Homecare (Lowestoft), Lowestoft
Manorcourt Homecare (Lowestoft) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Lowestoft)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tamsin Warren (Registered Manager)

Funding & Fees Guide for Manorcourt Homecare (Lowestoft)

  • Prices

  • We accept funding from Norfolk and Suffolk county councils. Private fees available on request.
    Please contact for fees appropriate to your needs
    We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Lowestoft) Reviews (48)

Total of 48, showing 21-40
9.6

Manorcourt Homecare (Lowestoft) has a Review Score of 9.6 (9.558) out of 10, based on 15 reviews in the last 2 years. Over all time Manorcourt Homecare (Lowestoft) has 48 reviews.

Overall Experience

  • 31
  • 13
  • 2
  • 2
  • 0

Date Published

48
4
7
15
33

Review from Eileen B (Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer I have had, I have been very happy with. Always bright, cheery faces, they have all been very kind and helpful. Nothing is too much trouble. I have never had a missed call. Without their help, I would not have improved in my well-being without their visits. They brighten my day. Thank you
all.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to write a lovely review. The team at Manorcourt works very hard every day providing help and support. This positive feedback will be shared with the carers. Thank you again.


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Review from J P (Husband of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to review your care and support. I am delighted to read it is all good. Your feedback will be fed back to the carers. Thank you


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Review from Donald D (Client) assisted by family/friend published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that over the last 3 months - when our carers started - that all of them have been friendly, efficient and kind. What more could we ask for?

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to review our service; your feedback is extremely important to our carers; they have worked their socks off and deserve recognition. Thank you.


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Review from N G (Power of Attorney of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare has provided care for the last 9-months, very reliable with good quality carers.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to review our service; I am pleased to read that you have found the carers working to a high standard. Your feedback is a very important recognition during this difficult time.


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Review from David W (Son of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt has continued to be consistent with the quality of care shown to my mum. This year has been extremely difficult for the carers but they have been fantastic thank you all so much. Mum is in good hands.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for your valuable feedback, this will be passed to the carers that support your mum. Thank you for taking the time to provide such positive feedback.


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Review from Mark B (Son of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a really good initial assessment which not only included the care needs but also my Mum's likes and dislikes to ensure the carers were able to chat to Mum. All carers are very considerate and treat Mum with care and dignity. They also ask about my well being each day.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for your very positive review. I will certainly feedback to those involved in Mum's care and support.


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Review from Margaret C (Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Of course, this review is dependent on the carer involved, and luckily during the pandemic, we have had one carer as our sole carer. She is superb, caring and highly efficient. My son and I have nothing but praise for her, and she always brightens our day. The only issues we have had is sometimes cancelling
care visits. A number of other carers have turned up despite us making clear I'm shielding from Covid due to my cancer, and the hospital recommended that I keep contact with different people to an absolute minimum.

Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)

Thank you for taking the time to submit your review. I am pleased to read that your regular carer brings joy and happiness to your home, however I do appreciate the difficulties we have all faced during this challenging time and will pass your feedback on.


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Review from Philip L (Son of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carer called to let us know she had attended for her care visit and mother was not in. She diligently also reported this to her office.
Mother was located some 3 miles away, and the people fortuitously called the Manorcourt offices nearby.
They attended promptly and returned her back home. I believe
this demonstrates the real and genuine concern that the staff have towards their care recipients’ and on this occasion was well above the service expected and should be praised as such.

Reply from Michelle Baker, Branch Manager at Manorcourt Homecare (Lowestoft)

Many thanks for taking the time to write a review. I will certainly share with the team who will be delighted by your positive feedback. Thank you.


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Review from T S (Mother of Client) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all carers that care for my daughter to be very professional, caring, understanding and they give my daughter dignity all the time. My daughter is unable to communicate with the carers as she is non-verbal, but she always laughs and smiles at them when they talk to her.

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Review from W B (Daughter of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, very good, reliable, comprehensive care with good communications. I am happy with Manorcourt's provision of staff and the commitment they have given in the care of my mother. I would recommend them.

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Review from S W (Wife of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all extremely polite, caring and dedicated.

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Review from Heather L (Client) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

When we started Manorcourt Homecare Lowestoft a contract plan was drawn up and signed. This has been broken several times, complained about then ok for a few weeks then back to normal again. Your firm is run right from the office to the carers. My opinion is the carers are only doing the appointments
they are given by the office staff and they push the carers with other clients to fit in without extra times, working or travelling. Now to the carers, mainly good and very good but some?. The amount of office staff we think there could be one or two taken from the office to check on carers that are on the road.

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Review from L H (Daughter of Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, Manorcourt Homecare meets my father's needs. He is very dependant upon company. Apart from medication, the Carers do not have to physically do much for mum and dad. It's TLC and chat that he needs, together with reassurance. The difficult thing is regular consistent care. Evening visits
tend to be a number of different Carers, as do weekends. However, 4 'sits' every week are the same person apart from holiday and illness, which is fab.

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Review from Jill M (Client) assisted by family/friend published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers are very polite and helpful. The administration side is very lax i.e I seldom get a rota without asking.

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Review from A H (Daughter of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the Carers carry out their work to the highest degree, showing my mum the care and dignity she deserves. Nothing is too much trouble, so well done to them all.

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Review from Jean P (Partner of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All your care workers have been pleasant, helpful, professional and have been treating my partner with dignity.

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Review from Raymond D (Client) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be completely lost without the help of Manorcourt Homecare. I am always treated with respect and dignity. My carers are very professional and nothing is too much trouble for them. I am never rushed during my care. I highly recommend this service to anyone looking for homecare.

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Review from June S (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the help I receive from both my carers.
They are willing and helpful to perform any tasks requested.

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Review from S M (Daughter of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care and service provided to my father is very good.
Like every care company there are sometimes issues that need resolving, however, on the odd occasion this occurs, matters are dealt with very quickly, effectively and in an empathetic manner by staff members and the management team.

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Review from A W (Client) published on 4 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My main carer is very good, but when she has weekends off or annual leave some others leave a little to desire.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Manorcourt Homecare (Lowestoft) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Manorcourt Homecare (Lowestoft) is calculated as follows: ( (64 Excellents x 5) + (12 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 86 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Lowestoft) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Tamsin

Tamsin Cannon

Job Title: Branch Manager

Joined: 2022

I look forward to speaking with you about your care needs and how we can support you.


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