Manorcourt Homecare (Saffron Walden)

22 High Street, Saffron Walden CB10 1AX
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9.8 55 Reviews
  • Manorcourt Homecare (Saffron Walden), Saffron Walden
Manorcourt Homecare (Saffron Walden) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Saffron Walden)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lauren Maynard (Care Manager)

Funding & Fees Guide for Manorcourt Homecare (Saffron Walden)

  • Prices

  • From £33.60 per hour

Manorcourt Homecare (Saffron Walden) Reviews (55)

Total of 55, showing 1-20
9.8

Manorcourt Homecare (Saffron Walden) has a Review Score of 9.8 (9.817) out of 10, based on 12 reviews in the last 2 years. Over all time Manorcourt Homecare (Saffron Walden) has 55 reviews.

Overall Experience

  • 42
  • 10
  • 3
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Date Published

55
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5
12
43

Review from F B (Husband of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were so dedicated and they always went above and beyond. They sent in a smaller group of carers due to my wife's dementia and they built a great relationship with us. Not only did they care for my wife but they also helped me by accommodating sitting visits to relieve me. The office staff
were phenomenal and they also went above and beyond. Great company and I highly recommend. Thanks.

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Review from D S (Client) assisted by family/friend published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers very kind, caring and professional. The office staff were always very helpful. I would definitely recommend Manorcourt.

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Review from J C (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is the same as it has always been - excellent!

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Review from Martin G (Son of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Manorcourt Homecare for quite a few years now. We have been very happy with the care, support, and kindness that all the staff have given my mother. We highly recommend Manorcourt Homecare.

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Review from Margaret B (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone I have met very helpful and caring. I have a visit for half an hour in the evenings. There have been occasions when the timed visit has been a bit too early, but the routine seems to have settled down now. £17.50 seems a lot to pay for half an hour (double what my cleaner charges),
but I recognise that the charge has to cover the administration as well as payment to the carer. I certainly can recommend this company. (I am surprised they don't do direct debit).

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Review from J S (Son of Client) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt acted promptly and did their best to accommodate Mum's increased care needs after she was discharged following a short stay in the hospital. They have helped with calls to the GP to follow up referrals. Manorcourt listen and aim to provide support suitable for the family's situation. They
understand the importance of companionship and respect for Mum's wishes.

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Review from Ken B (Brother of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been under your care for just over two years before realising the need to move into a care home. Thank you for all your care and consideration for her in that time. She and I cannot speak too highly of your professionalism, friendliness and treatment of her daily needs. We would recommend
you to anyone.

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Review from B G (Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

been using Manor Court for about two years now. They are very good and I have had no problems at all. Always willing to listen and help when I ask them. Always pleasant and take an interest in what I say. No problems and happy with them.

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Review from R W (Son-in-law of Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been excellent, efficient, friendly and professional.

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Review from Denise F (Daughter of Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the carers extremely helpful and could not ask for any better. They take an interest in all my needs. They listen to my requests without any problems, I am very happy with the service. The management are very helpful and polite when contacted. All in all, excellent service.

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Review from Mandy D (Daughter-in-law of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, nothing too much trouble and wonderful communication with the client and family.

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Review from V T (Client) assisted by family/friend published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone so far has been very kind, caring and helpful.

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Review from Stewart L (Client) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am still a bit out of touch with life, and it's pitfuls here in the UK! However, the staff at Manorcourt continue, quite unafraid, I might add! To render support in just about any direction, from meal preparation, cleaning, transport, prescription deposit and collection, conversation and even DIY!
The list is endless, and their energy and enthusiasm, boundless and as always, I would be lost without them.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you very much for your review, it's our greatest pleasure to be given the chance to support you in whatever way we can. Your cheerful personality, even when you are facing so many challenges, brightens up anyone's day. Our staff love you. Thank you for always putting others first.


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Review from Jane A (Sister of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A recent phone call from the manager of Manor Court to advise me that there had been a problem with my brother’s money. She was very apologetic and indicated that the matter was being dealt with. She followed up with further emails and calls and I was impressed by her attention to detail and for my
brother’s care. My brother is receiving care on a daily basis and I am satisfied that he is being well looked after for which I am grateful.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you for reviewing our services. We are very happy with the support you have been giving us as we have provided care and support for your brother. Thank you for responding to us in record time and the great communication flow. We value transparency and take our duty of care very seriously, thank you for acknowledging our efforts. Should your require anything else doing for your brother, please do not hesitate to get in touch; it's always our pleasure to support.


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Review from James D (Partner of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all polite, arrive on time - or as near to that time as is possible - and carry out their duties professionally and in a very caring way. They offer advice and make sure that all the service user's needs are taken care of and are always pleasant and conversational with the service user
checking at the end of their time with her if there is anything else they can do.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you James for your glowing review. Supporting your partner has been an absolute pleasure. Thank you for giving us the opportunity to be a part of your lives. We feel really honoured. If there is any way we can do more to support you, please do not hesitate to let us know.


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Review from E S (Husband of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the staff who visit, they are helpful, kind and polite who are also hard working and excellent at interacting with my wife who is the beneficiary of their assistance (but so am I in that without their help, it would all be down to me who is also in full-time work).

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you for being a great couple to support, and thank you for your kind words. Our staff love you. It means a lot to us when our clients are happy with the care and support they receive from us; at times that is all the motivation our staff need to keep going; making a positive difference in other people's lives is very fulfilling. If there is any way we can support you more, we are only a phone call away and always happy to assist.


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Review from Michael L (Son of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very professional caring and they chat with me during their visit and could not wish for a better team.
Many thanks to everyone.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

It gives us great pleasure to be able to support your mum, Michael. Thank you for entrusting us with this responsibility. We are blessed with a team of carers who are committed to our clients; when you support our clients in times when their often over-used cars breakdown, as you have recently done, it goes a long way. Thank you. We hope that as we work together to support your loved one(s), we soon become family. We are always at the other end of the phone if and when you need us. Your very positive review means a lot to us and is much appreciated.


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Review from J H (Brother of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good, but please more attention to recycling. I try to provide boxes for the main items such as plastic, metal tins, glass and cardboard.
Also, my brother doesn't always cook a meal and constantly there are two or three out of the fridge. Sometimes there is too much food to eat! I myself
will do some shopping on the Christmas Bank Holiday. Also, my brother doesn't eat many greens so I eat the baby lettuce I fear!

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you for your review. It's great to hear your feedback.
We will be making more efforts to recycle better and have been carrying out an active campaign in line with this. Thank you for the support you give your brother. Working together, as we have been, we will ensure that he gets the best care possible. Partnership working with other professionals and with family is something we engage in passionately to provide holistic care and support for our clients.
Also pleased to see that while your brother doesn't eat many greens, as you say, you help out with the baby lettuce. Teamwork all around!
We are happy to be of service and endeavour to always do our best.
Should you require any other support, please do not hesitate to call the office.
Thanks again.


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Review from Vera S (Wife of Client) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having help with care for my husband has been a lifeline for me allowing me to have a little respite.
It is a new experience for both of us and I am so impressed how Manorcourt has listened to and responded to our 'needs' and my husband has grown fond of the lovely people we have met. Thank you sincerely.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

It’s a true honour and privilege to be able to support your husband and enable you to enjoy a bit of a break. We do not take your trust and confidence in us for granted. We care, we are carers and your appreciation makes every compassionate act and every sacrifice in these challenging times worthwhile. Thank you.


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Review from Jenny E (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the care and kindness shown to our mother by all the carers who attended her, and we appreciated the courtesy and efficiency of all the office staff with whom we came into contact.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you, Jenny, we are truly grateful for this acknowledgement. Your mother blessed our carers, who say they were privileged to support her. Our fondest thoughts are with you, your family and your Mother as she settles in her new residence. We are only a phone call away to offer you any support you may need.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manorcourt Homecare (Saffron Walden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manorcourt Homecare (Saffron Walden) is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Saffron Walden) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (2)

Lauren

Lauren Maynard

Job Title: Care Manager

Joined: 2017

My brightest career highlight to date was being offered my previous job as Compliance Officer. I moved from a carer to a Team Leader and I am really proud to have become the Compliance Offer for the branch.


I have now moved into an advanced role as a Care Manager, which again makes me so proud. My favourite part of my working day is helping others, this gives me a sense of achievement. I enjoy the team spirit at this branch, I feel everyone works well as a team.


Emily

Emily Hampton

Job Title: Team Leader

Joined: 2018

I began working as a carer for Manorcourt Care in 2018. I have absolutely loved domiciliary care and working alongside such an amazing team of people at MCC, making a positive difference in people's lives and ensuring that they have the best quality of life in their own homes.
In November 2021 I was promoted to team leader and I was really proud of this. I have been able to progress in something I love being part of and have the opportunity to learn even more. MCC offers great opportunities to progress in the future. I feel that at manor court we are one big family, working together as a team to deliver the highest quality of care and support. In my job role, it is key to have good leadership and communication skills. Every day is different and that’s what makes my job exciting


In my spare time, I like to go for dinner and spend time with my friends and family.


Frequently Asked Questions about Manorcourt Homecare (Saffron Walden)

What Type of Services does Manorcourt Homecare (Saffron Walden) offer?

Manorcourt Homecare (Saffron Walden) offers Home Care.

How many Carers does Manorcourt Homecare (Saffron Walden) employ?

Manorcourt Homecare (Saffron Walden) employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Saffron Walden) to verify any information. View our terms and conditions. Manorcourt Homecare (Saffron Walden) has a Platinum Service – more info.