Manorcourt Homecare (Saffron Walden)

22 High Street, Saffron Walden CB10 1AX
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9.8 55 Reviews
  • Manorcourt Homecare (Saffron Walden), Saffron Walden
Manorcourt Homecare (Saffron Walden) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Saffron Walden)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lauren Maynard (Care Manager)

Funding & Fees Guide for Manorcourt Homecare (Saffron Walden)

  • Prices

  • From £33.60 per hour

Manorcourt Homecare (Saffron Walden) Reviews (55)

Total of 55, showing 21-40
9.8

Manorcourt Homecare (Saffron Walden) has a Review Score of 9.8 (9.817) out of 10, based on 12 reviews in the last 2 years. Over all time Manorcourt Homecare (Saffron Walden) has 55 reviews.

Overall Experience

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Date Published

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Review from Catherine I (Daughter of Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within one week of the telephone call to the local Manorcourt team, the care requirements for my mother were competently assessed by the team leader. The following week, the carers started. Whilst my mother only required a small level of support on a daily basis, this was arranged speedily.
Very soon
after the carers started visiting, Mum had a fall, she was found by the carer who responded professionally and calmly.
We sincerely appreciated the support of the caring staff from Manorcourt.

Reply from Pepsi Tirivangani, Branch Manager at Manorcourt Homecare (Saffron Walden)

Thank you very much for your lovely review, Catherine. We are pleased to hear that you and your Mum were happy with our services. This means a lot to us. We are always striving to do our best and to ensure that our clients and their families receive the highest levels of care and support. Remember we are still here to support you in any way we can.


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Review from Brigitte W (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers are so helpful friendly and professional and treat me with dignity. They always make sure I am well looked after and well. With my carers, I feel like a normal person and not like a disabled burden. The office staff are friendly and professional. I developed a very good relationship with
my careers and look forward to them coming to my house. In the past, we had some trouble with a different agency and now I am looking forward for my carer to arrive. They help me around the house and take me out. And always with a smile and nothing is too much for them. I highly recommend this agency.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are delighted that you are so happy with the service provided! We shall continue to work hard to achieve such high levels and will pass on your kind words to your care team.


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Review from S E (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the whole team at ManorCourt Homecare in Saffron Walden. They have tended to my mother with extreme kindness and care; nothing is too much trouble. My mother so looks forward to her visits from her ‘friends’, and it has made such a difference to her well-being. The office
team are fantastic and offer such a personal, prompt response to any enquiry I may have; adjusting mum’s care accordingly and keeping me informed of any issues that may arise which are of concern. I feel so lucky and confident that my mother is in such good hands.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are so pleased that the service your mother has received this far has been delivered to the high standards we expect. If we can be of any further assistance please do get in touch.


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Review from Pauline H (Client) assisted by family/friend published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the gentle care and dignity with which I have been treated.
Their presence in the house is so reassuring and nothing seems to be too much trouble for them. I am so very grateful for all they do.

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Review from Andrew B (Son of Client) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been generally happy with Manorcourt's care for my parents, but I am particularly pleased with the way that they supported them following a serious flood from a water tank in their loft. Initially, it seemed my parents would have to be taken out of the property to a hospital but Manorcourt
worked hard to avoid this happening. Carers were willing to work in less than ideal conditions for the period it took to stabilise things and were as keen as the family to avoid the need for the house to be vacated.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are so pleased that you are happy with the service and agree that although the flood was a bit of a nervy experience, the best outcome was achieved for all.


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Review from Alison W (Daughter of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the wonderful care we have received from Manorcourt for my parents. My mother became seriously ill and my father has dementia and all the girls that have been, have treated them with such care and dignity. It’s so incredibly hard when your independence is suddenly taken
away and they have gone above and beyond to make the situation as easy for us as a family. They just get on with their job and I frequently find they have done things to help that I haven’t even asked for. We are just so grateful to them all.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are delighted that you have been so impressed with the service you have received and above all that we have been able to help at a difficult time. If we can do anything more please do not hesitate to get in touch.


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Review from Gloria P (Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed by the range of services on offer and the cheerful willingness of the carers show in doing their job, especially given the difficult current circumstances. One thing I would like to comment on is that before they leave they always check to see if I need anything. This shows they really
care.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are pleased that you are so happy with everything and that your time with Manorcourt has been so positive.


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Review from V B (Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good service. All the carers are very professional as well as caring and they are easy to talk too.

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Review from K H (Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started with Manorcourt several years ago when I needed help caring for my late wife who died in August 2017. Since then I have kept on the service for domestic help. During all this time the carers sent along have always been most helpful doing all that was/is required treating me with dignity and
care.

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Review from S L (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Care were initially caring for my dad as part of his re-enablement after leaving hospital in the first week of lock-down and fortunately for us, they were able to continue looking after him when the re-enablement finished (albeit at a slightly reduced level). I am very impressed with the
care provided and that they always take the time to have a chat with Dad.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are so pleased to hear that your Dad's experience with our service has been so positive. If there is anything further we can do please don't hesitate to get in touch.


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Review from Marion (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt have looked after my father for the last two years. The staff are very friendly and he looks forward to their twice-daily visits. When there have been problems with his health they call the surgery and they keep me informed. When my mother was alive, the staff were amazing with her as she
was not the easiest person to cope with and together with the surgery and district nurses they organised her end of life care. They made sure everything she needed was there, which was wonderful as I was not in an emotional state to cope. I regularly tell friends how good the carers and office support staff are. I trust them completely with my father's care and their ability to react quickly when he appears unwell.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

As a team, we are so pleased that as a family, you have been so happy with the service provided. Please let us know if we can do any more to assist.


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Review from Nick D (Son of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Manorcourt Homecare since my 89-year-old mother came out of hospital last summer. She receives three visits a day, helping with washing, dressing and feeding. The carers have all, without exception, been professional, empathetic and brilliant at their job, with no real disruption due to
Covid-19. I fully recommend the service.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are absolutely delighted to be able to provide such a high level of service. Especially at this most difficult of times.


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Review from Tina H (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been going through quite a difficult phase and the carers have been very patient with her and some of them have gone above and beyond in their care of her. I am extremely grateful for all the care and assistance the carers have given to her especially during this difficult time when I and
other members of the family have been unable to even visit her.

Reply from Emily Ranoble, Registered Manager at Manorcourt Homecare (Saffron Walden)

We are so happy to have been able to help, especially in such trying times. All the team thoroughly enjoy visiting your Mum.


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Review from J G (Client) assisted by family/friend published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all Manorcourt carers and they look after me really well.

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Review from S S (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Company have been very good, a slight issue at the moment that will hopefully be resolved.
The carers I have are extremely good.

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Review from R M (Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied.

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Review from J I (Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my carers.

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Review from Edna M (Wife of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the service.

Reply from Emily Ranoble at Manorcourt Homecare (Saffron Walden)

I am really pleased to hear that you are satisfied with the service we provide.


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Review from Paul B (Relative of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express in so few words what incredible support all of the "girls" and the odd male have shown towards my wife's Auntie. They, with no exception, showed huge compassion to a remarkable degree. In short, we will miss you all! There is no doubt without you, our situation would have been grave,
but for me personally having to visit the household on a daily basis, my faith was compounded by your presence. Thank you for everything.

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Review from Georgina R (Daughter of Client) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living with Alzheimer's but is still very much herself and wants to be more independent. However, she broke her wrist recently. Manorcourt Care provided extra carers immediately who treated her with respect and tact. They helped her to accept her new circumstances (arm in plaster) and were
kind but firm she rebelled and wanted to remove her plaster cast, She enjoyed their conversation and good humour. They coped well with the unexpected. I recommend them highly.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manorcourt Homecare (Saffron Walden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manorcourt Homecare (Saffron Walden) is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Saffron Walden) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (2)

Lauren

Lauren Maynard

Job Title: Care Manager

Joined: 2017

My brightest career highlight to date was being offered my previous job as Compliance Officer. I moved from a carer to a Team Leader and I am really proud to have become the Compliance Offer for the branch.


I have now moved into an advanced role as a Care Manager, which again makes me so proud. My favourite part of my working day is helping others, this gives me a sense of achievement. I enjoy the team spirit at this branch, I feel everyone works well as a team.


Emily

Emily Hampton

Job Title: Team Leader

Joined: 2018

I began working as a carer for Manorcourt Care in 2018. I have absolutely loved domiciliary care and working alongside such an amazing team of people at MCC, making a positive difference in people's lives and ensuring that they have the best quality of life in their own homes.
In November 2021 I was promoted to team leader and I was really proud of this. I have been able to progress in something I love being part of and have the opportunity to learn even more. MCC offers great opportunities to progress in the future. I feel that at manor court we are one big family, working together as a team to deliver the highest quality of care and support. In my job role, it is key to have good leadership and communication skills. Every day is different and that’s what makes my job exciting


In my spare time, I like to go for dinner and spend time with my friends and family.


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