Manorcourt Homecare (Saffron Walden)

22 High Street, Saffron Walden CB10 1AX
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9.8 55 Reviews
  • Manorcourt Homecare (Saffron Walden), Saffron Walden
Manorcourt Homecare (Saffron Walden) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided by Manorcourt Homecare (Saffron Walden)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lauren Maynard (Care Manager)

Funding & Fees Guide for Manorcourt Homecare (Saffron Walden)

  • Prices

  • From £33.60 per hour

Manorcourt Homecare (Saffron Walden) Reviews (55)

Total of 55, showing 41-55
9.8

Manorcourt Homecare (Saffron Walden) has a Review Score of 9.8 (9.817) out of 10, based on 12 reviews in the last 2 years. Over all time Manorcourt Homecare (Saffron Walden) has 55 reviews.

Overall Experience

  • 42
  • 10
  • 3
  • 0
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Date Published

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Review from Brenda P (Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

These ladies that come to care for us are a blessing, so polite and more like a family member (or better in some cases). It starts my day on a happy note, nothing is too much trouble from a shower to a nice cuppa tea and chat. I can't give enough praise for the manager to the carers. Big THANK YOU's
all round.

Reply from Emily Ranoble, Branch Manager at Manorcourt Homecare (Saffron Walden)

I am pleased that Brenda is so happy with the care she receives. It is an absolute pleasure to care for Brenda and have her as part of our service. I personally enjoy all our chats when she calls the office and I know the carers all really enjoy visiting Brenda.


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Review from Sarah R (Daughter of Client) assisted by family/friend published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first started using Manorcourt Homecare (Saffron Walden) the management who we spoke to were friendly, helpful and put us at ease as it was all new to us. When the carer started coming in they were friendly, helpful and the care they give mum is 5*. Mum is treated with care, support, dignity
and put mum at ease talking to her and make her laugh. They are friendly to me and pass the time of day with me. We feel lucky to have a homecare like Manorcourt Homecare (Saffron Walden) management team. Leaders and all the carers are very dedicated to their job. Thank you.

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Review from M H (Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers good and reliable, management not so.

Reply from Emily Ranoble at Manorcourt Homecare (Saffron Walden)

Thank you for your feedback. We are very pleased that you have such a good relationship with your carers, and hopefully, with the new management team in place, you will see improvements in that area too.


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Review from Rachel L (Granddaughter of Client) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has greatly improved in her hygiene and wellbeing. Every carer that has come here is very helpful, polite and speaks to my Grandma in a very good way. I wouldn't change this service or carers. All very understanding.

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Review from Linda T (Daughter of Client) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Homecare has been looking after my mum for five years now and has given us a great care package even adding or cancelling calls at the last minute if necessary.
Very very happy with the company.

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Review from S S (Client) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received consistently excellent care from two lovely members of staff. Both are always kind and friendly and always make time to check I am ok mentally as well as physically. The agency is good at responding to problems and rearranging visits if I need them to.

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Review from Kenneth K (Client) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manorcourt Homecare (Saffron Walden) carers are all very polite, kind and efficient on the whole. The rota is kept to the time suitable to us as much as possible.

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Review from Margaret A (Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a problem with my cleaner arriving on time. Have on occasions been an hour late. Also if I phone the office asking for a message to be passed on to my cleaner it is rarely passed on to her.

Reply from Louise Stokley, Branch Manager. at Manorcourt Homecare (Saffron Walden)

Thank you for your feedback. I have taken on board your comments and would like to introduce myself. I am the new branch manager recently appointed to Manor Court in Saffron Walden.


I am very happy to come out and meet with you and your family to discuss things further if you would like me to.


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Review from Joyce B (Wife of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone overall is very kind. Quite a few of them chat to my husband. Some carers are better than others.

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Review from Stephen C (Client) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt have and are always open and honest relating to my care. Staff are efficient and helpful.

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Review from Terence A (Brother of Client) assisted by family/friend published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problem with carers, but when I have done its always been sorted.

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Review from Pete B (Husband of Client) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Manorcourt for 18 months now and they are excellent. The office staff are always pleasant and helpful and all the care staff and friendly, polite, and caring and always take your wishes into account. We would recommend them to anyone.

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Review from John (Husband of Client) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and reliable, very conscientious and responsive. A valued contact. A great help.

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Review from Reginald S (Husband of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff at Manorcourt to be most caring and treat my wife as part of the carers family, which is most comforting for both of us. In all we could not wish for better people to look after my wife.

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Review from Sylvia B (Stepdaughter of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had several care agencies over the years Manorcourt Homecare has proved to be the best. A list of carers is sent out in advance which is nice and helpful. On the odd occasion there are changes or delays are made from the list we are advised in advance by phone communication with me the next of
kin is also good. The carers are very good, kind and caring and respectful of the clients dignity. They have been especially attentive during a recent illness being flexible with extra shifts and time spent with the client. I would highly recommend Manorcourt for their reliability, support and care.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manorcourt Homecare (Saffron Walden) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manorcourt Homecare (Saffron Walden) is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Saffron Walden) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (2)

Lauren

Lauren Maynard

Job Title: Care Manager

Joined: 2017

My brightest career highlight to date was being offered my previous job as Compliance Officer. I moved from a carer to a Team Leader and I am really proud to have become the Compliance Offer for the branch.


I have now moved into an advanced role as a Care Manager, which again makes me so proud. My favourite part of my working day is helping others, this gives me a sense of achievement. I enjoy the team spirit at this branch, I feel everyone works well as a team.


Emily

Emily Hampton

Job Title: Team Leader

Joined: 2018

I began working as a carer for Manorcourt Care in 2018. I have absolutely loved domiciliary care and working alongside such an amazing team of people at MCC, making a positive difference in people's lives and ensuring that they have the best quality of life in their own homes.
In November 2021 I was promoted to team leader and I was really proud of this. I have been able to progress in something I love being part of and have the opportunity to learn even more. MCC offers great opportunities to progress in the future. I feel that at manor court we are one big family, working together as a team to deliver the highest quality of care and support. In my job role, it is key to have good leadership and communication skills. Every day is different and that’s what makes my job exciting


In my spare time, I like to go for dinner and spend time with my friends and family.


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