Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD
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9.3 64 Reviews
Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
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Care Provided by Manorcourt Homecare (Thetford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jeni Cawkill (Branch Manager)

Funding & Fees Guide for Manorcourt Homecare (Thetford)

  • Prices

  • We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


    We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Manorcourt Homecare (Thetford) Reviews (64)

Total of 64, showing 1-20
9.3

Manorcourt Homecare (Thetford) has a Review Score of 9.3 (9.304) out of 10, based on 17 reviews in the last 2 years. Over all time Manorcourt Homecare (Thetford) has 64 reviews.

Overall Experience

  • 35
  • 22
  • 7
  • 0
  • 0

Date Published

64
3
5
17
47

Review from D J (Husband of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you, for your feedback. We are pleased you were happy and please reach out to the office if you need to.Thank you Home Mnager & Team


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Review from V S (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you for your review, This is lovely to read and I am glad you are happy with us all. We are always here if needed Thank you again HHM & Team


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Review from M R (Husband of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We
are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you for your review. It is always good to hear the good and bad. As your new Branch Manager I reassure you that these are key areas that are being handled with care to improve. Lovely to hear that our wonderful carers are "superb" with your wife, this feedback will mean a lot to them. Thank you again Danielle & Team


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Review from Mavis L (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the treatment I am getting. All staff are very helpful.

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Review from Sue L (Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt staff are wonderful, caring people who I would be lost without.

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Review from M H (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If carers are very late or calls cancelled no notification from office! Otherwise, service good.

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Review from J R (Daughter of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly it is good but it would be good if they could check the dates on the food in the fridge and if about to go out of date and can be frozen put it into freezer.
I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.

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Review from J B (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!

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Review from Marina H (Wife of Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.

Reply from HELEN GIDLOW, COO at Manorcourt Homecare (Thetford)

Thank you for taking the time to leave a lovely review which we will share with our staff team.


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Review from B Y (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded and the carer turned up.

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Review from Valerie S (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only on one occasion has a situation arisen of which was sorted satisfactorily. That is why good was crossed. I get on with all the girls and they are very good to me.

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Review from Patrick M (Husband of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of my wife's bed care, I found the carers to be professional, thoughtful and empathetic, always mindful of my wife's condition and wishes. They are very good communicators, working well as a team, helping to keep any discomfort, eg through necessary rolling, to a minimum. They are polite,
courteous and caring. There were three visits a day and they never failed to visit.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for your wonderful review and the time you have taken to comment. It is wonderful to read how happy you are with the care given by our team. I agree that our care staff are thoughtful, professional and empathetic. I am pleased to see these have come through in your wife's care. I will pass your comments on to the care staff. Thank you again for the time you have taken to complete your review.


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Review from L G (Granddaughter of Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Manorcourt continue to provide excellent care for my grandmother. They are proactive and help with so much. It's very reassuring to know that my grandmother has carers who genuinely care. Thank you for all your help.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for the time you have taken to provide a review of your grandmother's service. It is wonderful to read your positive feedback to the care team involved in your grandmother's care. I will ensure that these comments are passed on to the team. Please let us know if we can help in any way. Thank you again for your feedback.


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Review from Sarah S (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the hard work and kindness you show to my dad. We as a family and my dad himself, value all the care which you provide. Thank you.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for your wonderful review. I know the care team enjoy visiting your dad, as much as he enjoys their visit. I have passed on your kind words and thanks to those who visit. Please let us know if we can help with anything. Thank you again for your wonderful words.


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Review from G H (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, friendly and courteous and will help when asked.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for the time taken to complete your review. It is wonderful to hear how friendly and courteous the care staff are. I will pass on your comments as the team will be delighted to hear this feedback. Thank you again for your comments.


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Review from Bernard V (Husband of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General opinion expressed is when leaving my wife as a day care visitor, that she is always made welcome and taken onto the residential area where she is integrated with the residents. Of which she is family with one or two people.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for the feedback and your review. Please can you contact us to discuss this as I feel this is relevant to our home colleagues, we would like to ensure that this positive feedback can reach them. Thank you again for finding the time to comment on the care you receive for your wife.


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Review from P W (Husband of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we find the overall service satisfactory, our main concern is no 24-hour on-call service. Whilst working for the ambulance service, we tried to contact your agency by the phone number printed in your care plans, to find it wasn't manned.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for your review and the time taken to respond. To answer your question in regards to on-call service. We currently offer an on-call service from 6 am-9 am and 5 pm- 11 pm. Due to our on-call being manned by internal staff, outside of this, clients are advised to contact night owls. This is explained to all clients on their assessment visits. Thank you again for your review.


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Review from B R (Daughter-in-law of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law received care from June 2022 until November 2022. He was shown kindness and excellent care. The carers also showed great respect to my mother-in-law and family, at all times. Sadly he passed away this weekend, but I have written this because this last week has been very difficult, to
say the least. But the carers have shown their utmost respect at every call leading up to his passing. They have shown so much compassion to him and his wife that they need to be recognised for this, especially three members in particular. Also, the coordinators have always been willing to help in any way they can. We all understand they are understaffed and under so much pressure. But these people need to get recognised for what they do, without these people you wouldn't have such a great team.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for taking the time to complete this review, particularly with the recent experience and trauma your family have been under. Please accept my condolences to yourself and your family. I agree that the care staff and coordinators work under pressure. We work hard to ensure that they are recognised for the work they do. I will pass on your thanks and will ensure that they are recognised from myself and MCC for their hard work. Thank you again for your kind words.


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Review from Colin B (Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say my experience with Manorcourt, has been above average. I would recommend Manorcourt to anyone considering a care company.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for your fantastic review. It is kind of you to take the time to complete this. Our care team strives to ensure that the care they support you with, goes over and above. It is fantastic to see this recognised. I will ensure that your comments are passed on. Please let the care staff know, or call us if you need anything within your care.


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Review from Esther W (Daughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is excellent.
Sadly the care company are very short-staffed, which means some visits are early and some are late. Hopefully, with ongoing recruitment, this will improve.
All staff are polite, caring and very positive - well done!

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for taking the time to review our service. I am sorry to read that at times the service provided has fallen below what you expect in regards to the timings of your calls. Please let me reassure you that we are working hard in the background to recruit more staff in the team. I am proud to receive your feedback in regards to the care team being polite, caring and positive. It is fantastic to read such comments, even when the team are working under challenges. I will ensure that your feedback is passed on. Thank you again for the time you have taken to complete your review.


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Current Review Score: 9.3 (9.304)

Overview of Review Score

The Review Score of 9.3 (9.304) out of 10 for Manorcourt Homecare (Thetford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.304 for Manorcourt Homecare (Thetford) is calculated as follows: ( (47 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 102 Ratings = 4.304

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thetford) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Manorcourt Homecare

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Manorcourt Homecare

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Groups 2021

Recipient: Manorcourt Homecare

Date: Friday 30 Apr 2021 More details

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Meet the Team (10)

Danielle

Danielle Stern

Job Title: Branch Manager

Joined: 2025

Danielle has a wealth of experience in the care industry and is passionate about making a difference in people’s lives. She leads her team with warmth, dedication, and a commitment to providing the best possible care.

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Beverley

Beverley Rickard

Job Title: Branch Administrator

Joined: 2014

Beverley has completed HR training with AAFES RAF and is currently completing NVQ Level 3 and started working at Manorcourt Homecare in 2014.
Beverley decided to work at Manorcourt Homecare because she wished for a career change and her daughter persuaded her to become a care worker as she felt she would enjoy the challenge.
Prior to joining Manorcourt Homecare she was a retail supervisor for RAF.
Beverley believes to be good in here role you need patience, knowledge and skills, be a good listener and able to work within a team.
The favourite part of her working day is feeling satisfied when she has completed all of her jobs. Her biggest career highlight has been bringing consistency into her job role.
Outside of work Beverley enjoys a game of bingo. She enjoys relaxing in her garden and planting. She loves spending time with her family and enjoy holidays abroad.

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Dave

Dave Sanders

Job Title: Branch Reviewing Officer

Joined: 2017

Dave holds a NVQ Level 3 and a NVQ Assessor award and started working at Manorcourt Homecare in 2017. Dave decided to work at Manorcourt Homecare as he knew the company and the job role offered suited him.
Prior to joining Manorcourt Homecare he worked with Social Services.
He believes to be good in his role he needs to be a good listener,
a team player, observer, have good communication skills and people skills.
The favourite part of his working day are meeting new people on a daily basis.
Outside of work he likes going for walks in the woods with his dogs and enjoys going to the gym and keeping fit.
Dave is looking forward to being part of the Thetford team and getting to know everyone.

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Diane

Diane Peachey

Job Title: Medication Officer

Joined: 2000

Diane has a NVQ Level 3, Cambridgeshire & Norfolk Management in Medication and started working at Manorcourt Homecare in 2000.
Prior to joining Manorcourt Homecare Diane worked in a bakery but wanted to work in the care sector.
To be good in her role Diane believes you should not take anything for granted, every query should be checked and you must be precise. You need to be aware of the importance of medication and the timescales it needs to be given and understand the repercussions if not.
The favourite part of her working day is going out in to the community and meeting the service users and problem solving. Her biggest career highlight to date was passing PETALS, which allowed her to teach.
Outside of work Diane enjoys socialising, walking with her dog and eating out with friends and family. She also loves to read.

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Georgina

Georgina Smith

Job Title: Care Co-ordinator – Team Leader

Joined: 2016

Georgina has a NVQ Level 3 and started working at Manorcourt Homecare in 2016. Georgina previously worked at Healthcare Homes but wished to move into homecare.
To be good in her role Georgina believes you need to flexible, compassionate, empathetic, caring and to be able to keep calm under pressure.
The favourite part of her working day is talking to service users and families, arranging person centred care.
The biggest professional challenge in her current role was being able to adapt to swapping job roles from co-ordinator to team leader and her biggest career highlight to date was maintaining West 4 area and gaining respect from a well-established team.
Outside of work Georgina enjoys spending time with her family and taking little adventures out. She likes quiet time watching Netflix.
Georgina is looking forward to maintaining her area and watching gradual growth.

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Hannah

Hannah White

Job Title: Medication Officer

Joined: 2012

Hannah has a NVQ Level 3 Health & Social Care and started working at Manorcourt Homecare in 2012. Prior to joining
Manorcourt Homecare Hannah was a Health Care Assistant in a hospital.
To be good in her role Hannah believes you need to have patience, knowledge and understanding the importance of medication.
The favourite part of her working day is the variation each day brings.
The biggest career highlight to date was being promoted which happened quickly and makes her proud.
Outside of work Hannah enjoys relaxing on the sofa watching Netflix. She enjoys being with her boyfriend and children and also enjoys getting dressed up and going out with friends.
Hannah enjoys meeting new people, her day varies every day and she likes working with her team.

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Jane

Jane Field

Job Title: Branch resourcer

Joined: 2017

Jane has years of experience with recruiting, training recruitment, HR and assessments and started working at Manorcourt Homecare in 2017.
Jane had heard positive things about the company and felt she could make a difference by bringing her skills and knowledge in to this new job role.
Prior to joining Manorcourt Homecare Jane was a Commercial Manager in retail.
To be good in her role Jane believes you need to have good communication skills, customer service skills, friendly and open-minded. Be proactive and motivated, thinking outside of the box. Recruiting people you think would be suitable to look after your loved ones.
The favourite part of Jane's working day is interviewing and meeting new faces. She enjoys being in the office environment as it gives her overall understanding of everyone’s job role and what it takes to be a care worker and co-ordinator and working as part of the team. She likes feeling supported by HR and how Manorcourt Homecare are open to new ideas.
Her biggest professional challenge to date was learning new computer systems and being aware of how many different care agencies there are and her biggest career highlight to date is being able to use her skills and initiative to work independently.
Outside of work she loves to shop. she likes decorating but enjoys going on holiday the most.
Jane is looking forward to watching the business grow and being part of that growth. She wants this branch to thrive.

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Jodie

Jodie Hughes

Job Title: Care co-ordinator

Joined: 2002

Jodie has a NVQ Level 3 and started working at Manorcourt Homecare in 2002. Jodie previously worked for Manorcourt Homecare in 1998 and left to try something new but was drawn back to the company due to the nature of the job that best suits her personality.
Prior to joining Manorcourt Homecare Jodie was a Bar Manager.
To be good in her tole Jodie believes you need to be flexible, understanding, honest, respectful and dedicated. You need to enjoy the challenges that being a care co-ordinator brings.
The favourite part of her working day is problem solving internally and externally. She enjoys doing the same job but facing different challenges daily. Her biggest career highlight to date was stepping up from being a care worker to co-ordinator and being an active member of the on call team.
Outside of work Jodie enjoys going out to eat and being with family and friends. She loves watching new films at the cinema and having the odd night out.
Jodie is looking forward to seeing further positive new changes and growing the branch. Keeping the morale on a high.

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Jade

Jade Austen

Job Title: Care co-ordinator

Joined: 2012

Jade has an NVQ Level 3 and started working at Manorcourt Homecare in 2012. She decided to work at Manorcourt Homecare because she wanted to try something new. Prior to joining Manorcourt Homecare Jade was a Housekeeper.
To be good in her role Jade believes she needs to communicate well, be reliable, have good listening skills and be punctual.
The favourite part of her working day is setting her action plan and working through it. It gives her a feeling of satisfaction.
The biggest professional challenge in her current role was completing her Level 3 Diploma in Health & Social Care. Her biggest professional challenge was gaining experience and knowledge of what it takes to be a good co-ordinator.
Jade's biggest career highlight was starting as a care worker and being promoted to co-ordinator.
Outside of work, Jade likes spending time with her family, going out to eat or enjoying a takeaway and she loves shopping to unwind.
Jade is looking forward to helping the business grow. She enjoys working next to an experienced co-ordinator who helps her knowledge greaten.

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Mandy

Mandy Field

Job Title: Team Leader

Joined: 2008

Mandy has an NVQ Level 3 and is a dementia champion and started working at Manorcourt Homecare in 2008. Mandy decided to work at Manorcourt Homecare as she fancied a change in career from childminding and thought caring for vulnerable people would best suit her personality.
Prior to joining Manorcourt Homecare, Mandy looked after children, running her own business from home.
To be good in her role Mandy believes you need to be patient, be a good listener, be honest, trustworthy and willing to work to deadlines and thrive on stressful situations.
The favourite part of her working day is meeting new people out in the community. The biggest professional challenge in her current role, was becoming a dementia champion, which she found quite challenging but was worth all of the hard work. Her biggest career highlight to date was being nominated for the Kathy Underwood award and given a trophy.
Outside of work Mandy enjoys gardening and spending time with her grandchildren.
Kathy is looking forward to watching the business grow and meeting lots of new people.

... Read more

Frequently Asked Questions about Manorcourt Homecare (Thetford)

What Type of Services does Manorcourt Homecare (Thetford) offer?

Manorcourt Homecare (Thetford) offers Home Care.

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