Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
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9.6 122 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

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Care Provided by Manorcourt Homecare (Thurrock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Garratt (Manager)

Funding & Fees Guide for Manorcourt Homecare (Thurrock)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Thurrock) Reviews (122)

Total of 122, showing 1-20
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.593) out of 10, based on 27 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 122 reviews.

Overall Experience

  • 96
  • 20
  • 6
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Date Published

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Review from Michael W (Client) assisted by family/friend published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with the organisation since August 2018, in my opinion, the carers are second to none, with no exception.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to publish a review on our services and thank you for your kind words.


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Review from Vivienne C (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a client from 16th March until the 14th April 2024. I found all the girls to be supportive, kind and treated me with consideration and dignity. Thank you all for the great service and hopefully when I have my next hip replacement I will have you all again.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you Vivienne for taking the time to write a report about our service, it was a pleasure looking after you.


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Review from Dee M (Daughter of Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mum receives. All the girls that come in are very caring and kind. I've always found the girls in the office very helpful as well. I feel happier knowing we can trust those who go in to provide the level of care they would want themselves. They will phone if there are any
problems and report back any concerns they may have. They are starting to feel like part of the family.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review of our service, thank you for your kind words it is our pleasure to look after Mum.


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Review from P L (Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers have treated me with respect, and in return, I treat them with respect. Why be nasty to the people who are helping you, when you can't do it yourself.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review of our service, this is very much appreciated.


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Review from J C (Daughter-in-law of Client) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with the care.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, this is very much appreciated.


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Review from C T (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a while to get right. Every carer is different and not all were to my liking, but when I requested and was granted a permanent person although difficult when on 7 days a week, when I changed to just 3 days a week in the second half of December, everything levelled out and has been brilliant
ever since.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review of our service this is very much appreciated. I am glad to hear that it's going well with your permanent carer.


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Review from D M (Son of Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received throughout has been excellent and my parent is very happy with all the staff that come and go. I always feel that my parent is treated with dignity the whole time. My overall experience has been excellent and I hope it will continue.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review on our service and thank you for your kind words, it is very much appreciated.


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Review from E B (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Manorcourt for years and find it a good company. The staff are most caring and thoughtful, good-hearted and give the best care to the client. They are always on time and are an important part of my daily life. Thanks to them, I live life to the dullest I am able. God bless them.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review of our service, it is very much appreciated.


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Review from Michael B (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have attended to me have been competent, and friendly and helped us get through the first part of the day comfortably. They have all been on time and pleasant on arrival.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review of our service, it is very much appreciated.


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Review from R W (Son of Client) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided to my mum. All staff have been friendly and helpful. I would recommend Manorcourt to anyone looking for a care provider.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write an excellent review about our service, it is very much appreciated.


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Review from Robert B (Client) assisted by family/friend published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly great service. Helped me when I was ill last week and made my lunch and tea. Thank you loads.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write a review of our service it is very much appreciated.


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Review from A W (Client) assisted by family/friend published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, this is very much appreciated.


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Review from J F (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers. I have had the same carers since I started.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, this is very much appreciated.


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Review from D S (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provide an excellent service. Arrive at the same time most days. They are kind and courteous. Protect my dignity, very careful in the way they handle me. They give me a thorough shower, dry me well and dress me. They assist me to the breakfast table. They leave everything clean and tidy and
make my bed and empty my commode.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review about our service and thank you for your kind words.


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Value for Money

Review from Allison H (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Manorcourt for the last 6 or 7 years, first for my dad and now for Mum. I cannot rate them highly enough, both the carers who are kind, cheerful and respectful, and also the office team who are such a support. Nothing is ever too much trouble and my sisters and I are so grateful to
have such wonderful care for our mum.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you very much for taking the time to complete a review of our service and thank you for your kind words.


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Review from D A (Wife of Client) assisted by family/friend published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot wish for better carers to be looking after my husband. The care he receives from the staff is excellent. They are thorough with his personal care and really interact with him socially. We are both really happy with the service he is receiving from Manorcourt Homecare.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our services and thank you for your kind words.


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Review from E N (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the staff are very good.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service and your kind words are very much appreciated.


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Review from K P (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very good, nothing is too much trouble for them.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service and thank you for your kind words.


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Management

Treated with Dignity

Value for Money

Review from Jane H (Daughter of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. I live and care for my 94-year-old mum call in the agency whenever I want to have a few days away.
It's been life-changing. All the carers are caring and competent. My mum enjoys the change of company. It's lovely to feel confident that my mum is being supported in my absence. So
if you are looking for some respite from care duties, Manorcourt provides a fantastic service. Thanks very much.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service and your kind words are much appreciated.


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Review from Chris B (Partner of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found that the care my partner received was great, the way they treated her was very personal and being this was the first time she had needed this type of care, it made her feel comfortable about losing her dignity. All the carers involved have shown nothing but respect and care for her. It made
her comfortable and relaxed because they seem part of our family.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, and thank you for your kind words.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (114 Excellents x 5) + (30 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 162 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.


Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.


Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.


Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.


Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.


Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily


Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.


Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.


Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.


Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.


Frequently Asked Questions about Manorcourt Homecare (Thurrock)

What Type of Services does Manorcourt Homecare (Thurrock) offer?

Manorcourt Homecare (Thurrock) offers Home Care.

How many Carers does Manorcourt Homecare (Thurrock) employ?

Manorcourt Homecare (Thurrock) employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Thurrock) to verify any information. View our terms and conditions. Manorcourt Homecare (Thurrock) has a Platinum Service – more info.