Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
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9.6 122 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

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Care Provided by Manorcourt Homecare (Thurrock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Garratt (Manager)

Funding & Fees Guide for Manorcourt Homecare (Thurrock)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Thurrock) Reviews (122)

Total of 122, showing 41-60
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.593) out of 10, based on 27 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 122 reviews.

Overall Experience

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Review from A F (Son of Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my mother receives is satisfactory in the time they have with her.
They do a good job for the short time they have with her.
My mum seems quite happy.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, as you say we are given limited time for each service user and I agree our carers do the best they can with this time. I know our carers are very fond of your mum.


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Review from Graham C (Son of Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided has been absolutely outstanding, varying the support required as the situation demanded. Always helpful and positive.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you so much for your wonderful review. I will pass on your comments to all of the team here at Thurrock.


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Review from D B (Client) assisted by family/friend published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers take care of all my personal needs and cook for me. They come in regularly to make me a nice cup of tea and have a chat.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete this review for us. I am glad we are providing a good service to you.


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Review from Jenny C (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Homecare have been looking after Mum for 2 and a half years. We have been very impressed with the level of care she receives and the way all the carers treat Mum with kindness, concern and dignity. They regularly go above and beyond their normal duties to support not only Mum but also my
dad and their friendly manner while carrying out their duties is very much appreciated. We are also very lucky to have the dedicated support of an excellent team leader whose commitment and professionalism are second to none. Any questions we have are answered promptly and the medication officers also offer excellent support. We genuinely feel we have struck gold with Manorcourt at this difficult time of life for Mum.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Wow, what an amazing review! Thank you so much for completing this. I will make sure all the team involved with mum's care get to see your kind words.


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Review from Simon B (Son of Client) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the care provided is good and reliable. Carers arrive reliably (within the same time limits) and provided the required care. My mother has not complained other than at times the times of putting her to bed and rising had been a bit variable.
I am conscious of the budgetary of staff availability
problems face by care providers and given these, I don't think I could ask for more.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Many thanks for taking the time to review our service and for having the understanding of the difficulty that can sometime arise within the care system.


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Review from I F (Client) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this company. I receive the most respect anyone can be given.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Long may we continue to give you the support and help you require. Thank you for your review.


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Review from Carolyn W (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.Very patient and helpful. Staff will do anything to make you as comfortable as possible.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

What a lovely review. I will pass on your comments to the carers. Thank you so much.


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Review from S S (Client) assisted by family/friend published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive has been of top quality and the care assistance is always friendly, courteous and very professional. I am more than happy with the service I receive on a Monday and a Thursday assisting me with bathing.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service. Its good to know we are delivering 1st class care for you.


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Review from Jeffrey H (Son of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, professional staff. I would not hesitate to recommend Manorcourt to any other service user or prospective user.
The carers who attend my mother are always professional and deal with her with the utmost kindness and respecting her dignity.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

So nice to receive such positive feedback. Thank you very much for taking the time to complete this review.


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Review from Mary H (Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff at Manorcourt to be most helpful, polite and respectful. An example of how older people should be treated.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service. It's always good to receive feed back on how we are doing.


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Review from T M (Daughter of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are very helpful and it is only at the weekends that they have problems with not many staff working.

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Review from I M (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From Monday to Thursday I have an attentive and organised carer who arrives between 8 and 8:30 am. I have a stand-up shower and she is there to ensure I do not fall, washes my back and legs, dries and dresses me.
The scene changes for Friday to Sunday. I have a mix match or carers, I very seldom have
the same carer two days running and they arrive any time from just after 7 am to 10 am. I phone the office to complain and all I get is 'sorry', 'shortage of staff' and 'ww will look into the problem' and not solving my situation Fridays to Sunday.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service. Unfortunately, our carers cannot work 7 days a week and this would be why she cannot be with you every day, however, the weekends that she does work we will always send her to you.


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Review from Rose F (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

With your carers care and attention, my legs have improved greatly so I am very pleased. Thank you.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service. It's good to know our carers are looking after you and have helped towards the improvement of your legs.


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Review from Gladys E (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care I get, but would like the times to be the same each day like 8 am - 8:30 am and definitely no later than 8 am - 8:30 am on Sunday as I want to go to church. Thank you for all your help.

Reply from Karen Exley, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service. We know how important social activities are to people so always try to ensure a carer is with you before 8 on Sundays to enable you to go to church.


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Review from G G (Husband of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the client's husband and full-time carer.
We are both very happy with the service provided over the past 15 months.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Many thanks for taking the time to complete a review of our service. I am so pleased that your overall experience gives us 5-stars. Unfortunately, our hands are tied with costings as we have no input with local authority charges.


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Review from Mandy M (Daughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has received care from Manorcourt Homecare for 3 years. During this time his care has had to increase from 1 visit to 4 visits. During this period all staff who have attended have treated my dad respectfully and treated the home respectfully as well. Carers engaged with my dad are helpful and
supportive.

Reply from Karen Exley, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you so much for taking the time to review our service.


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Review from Graham H (Son of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very reliable service which gives me great confidence that my mother is being cared for by reliable carers in my absence.
The carers are sensitive to my mother's needs and treat her with affection which includes taking her criticisms of them in a light hearted way as an example of my mother's
character and sense of humour. When asked to review the care she received, my mother always asked for less variation in the carers seen so that the carers got to know her and she them.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service.


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Review from J B (Daughter of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a client in July and since then, due to the care provided, his health and wellbeing has increased dramatically. My sister and I are not local, therefore this service now also gives us peace of mind.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service. It gives us great pleasure in knowing that what we do, has not only improved your dad's well-being but gives you and your sister peace of mind.


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Review from J H (Daughter-in-law of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provided a call-out service as an emergency for 2-nights and 3-daytime calls over and above the commissioned care package. It enabled my mother-in-law to stay at home almost to the end of her life. The care, compassion and help received were beyond first class.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to give a review of our service. I will ensure I pass on your kind words to the carers that attended to mum.


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Review from Ann T (Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very good and helpful.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for reviewing our service. We are always happy to receive feedback from our customers.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (114 Excellents x 5) + (30 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 162 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.


Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.


Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.


Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.


Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.


Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily


Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.


Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.


Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.


Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.


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