Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
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9.6 122 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

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Care Provided by Manorcourt Homecare (Thurrock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Garratt (Manager)

Funding & Fees Guide for Manorcourt Homecare (Thurrock)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Thurrock) Reviews (122)

Total of 122, showing 61-80
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.593) out of 10, based on 27 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 122 reviews.

Overall Experience

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Date Published

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Review from Andrew N (Son of Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt has provided home care for my mother for the past six years. The care she has received has been of the highest quality, and all the carers have shown understanding, care and commitment to all that they do. This also is shown in the compassionate way they carry out their duties.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for your kind words. I think I speak on behalf of all the carers that attended to mum in saying that it was a pleasure to spend time with her.


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Review from A C (Client) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have received exceptional care from staff and carers at all times.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service. It is always nice to get good feed back. I will pass your compliment on to the team.


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Review from David R (Son of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from management office and carers, always very helpful not only with care service but with general advice. Carers were so good with my mother so caring and attentive and encouraging, helping her to dress and wash. Also, they would call out district nurses if needed and inform GP surgery
and everything was always reported to their office. They became her friend, all her family were so impressed with the whole company. Thank you all so much.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

What a lovely review. Thank you for taking the time to complete the review of our branch. I will pass on your kind words to our carers.


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Review from T D (Husband of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for better.
Great people. Always a smile at whatever time of day.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you so much for your kind words. Always nice to have confirmation that we are giving a good service to our clients.


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Review from Suzie N (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lovely carers. They are all so helpful ad caring. I wouldn't be without them.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service. We will pass on your compliments to the carers that attend your calls.


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Review from Karen M (Daughter of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Manorcourt Homecare for a while now to look after my mum, I have found them to be extremely caring, professional and lovely ladies. My mum was very poorly, but she now recognises her carers and is genuinely pleased to see them, which is down to their patience and care. They treat her with
dignity and their kindness and care really shines through. I can go to work knowing my mum is thoroughly being looked after and she is happy and content as I am. It also applies to how I have found management and staff, always willing to do their utmost to help with any queries. I would recommend Manorcourt Homecare to anyone who needs home care.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you so much for your lovely comments, and for taking the time to review us. I will make sure I pass on to all the team your kind words.


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Review from Richard H (Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Friendly carers.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service.


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Review from Lisa M (Partner of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my partner are extremely happy with the care and support we have received from the girls at Manorcourt Homecare (Thurrock). Since January, the care my partner has received has been excellent, the girls are supportive, caring, respective and we both feel at ease in their company. I want to
thank them for all they do each day; they have become part of our family now. Wow, what a team.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete this review. I will pass your compliment on to the relevant carers.


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Review from Denise M (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I am receiving. The carers are wonderful and know exactly what I need. They are top class and always friendly and considerate.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete this review.


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Review from Shirley M (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with my carers, they help me as much as they can.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review for us. Feedback is always welcome.


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Review from Barbara R (Mother of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the announcement of the very first COVID lockdown, we have has respite care offered to us at last minute, likewise, cancelled at the last minute. Daycare on and off - all of which resulted in calls changed, cancelled and sometimes reinstated at the last minute. At all times the office dealt with
calls from us as if it was 'run of the mill', likewise, the carers who came in, came in without a fuss, even when my daughter contracted COVID. Our confidence in them has only increased.

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Review from Angela B (Daughter of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive management from the team. Particularly happy with the level of care stepped up after Dad suddenly died on 18th January 2021.
Carrs always on time, efficient and friendly. Particularly the morning carer, who goes the extra mile looking after Mum. Would recommend Manorcourt.

Reply from Karen Exley, Branch Manager at Manorcourt Homecare (Thurrock)

Many thanks for your lovely review. It's good to know our carers are going that extra mile to keep Mum's spirits up after her sad loss.


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Review from P M (Daughter of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care all through lockdown has been brilliant. The carers are polite, friendly and know Mum well. They always inform me of any concerns they ave with Mum's eating/diet or medical problems. Would truly recommend Manorcourt to friends, family and work colleagues.

Reply from Karen Exley, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete this review. We really appreciate the feedback and will definitely pass on to the carers that look after Mum. We know how fond they all are of her.


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Review from Kelly T (Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring, kind, compassionate and understanding of my care needs. Treated as an individual person and my voice is always heard. A very professional extent of care has always been given even in these very difficult times we are facing with COVID.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

What a lovely review, thank you for taking the time to complete this.


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Review from Leigh C (Daughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Manorcourt enough with the care they provided for my dad. The team leaders bent over backwards to ensure Dad was receiving essential care four times a day at very short notice over the Christmas period. The Care Assistants who came in to tend to Dad, were friendly, attentive and extremely
professional, giving our family peace of mind during a stressful time. Unfortunately, my dad passed away early January but I’ll never forget the role that Manorcourt played in providing my dad with the care he so deserved. Thank you so much to all involved. I could not have wished for a better service and will be eternally grateful to you all. You all do an amazing job.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you so much for taking the time to write this review. It was our pleasure to ensure your Dad had quality care to the end.


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Review from W N (Wife of Client) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found these carers very good, caring and helpful. Always ready for a chat and never miserable.

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Review from E M (Client) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the carers are so helpful, they would do anything for you and stay for 20 minutes or longer.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete this review. We are always happy to know our carers are doing a good job.


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Review from S E (Great-Niece of Client) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my great aunt was second to none. She was very particular in her ways and the lovely carers did as much as they could to cater for her ever-changing needs. Her regular carer was absolutely amazing and we can't thank her enough for the care she gave. We had peace of mind that
she was being looked after when we were unable to visit.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service. We will pass on your compliments to our carers.


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Review from J B (Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful people, caring and respectful of property. Always there when needed night and day.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete this review.


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Review from Christine H (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I, as a full-time carer, am extremely satisfied with the care that is given to my mother. My mother is now palliative care and is cared for with respect, they give her time and always engage with her. She looks forward to seeing 'the girls' as they chat with her and make her laugh.
I know how important
it is for my mother to have that contact with others as she is bed-bound and in these difficult times when it is not possible to have visitors their visits are so important.
Their skills in identifying skin problems and issues with my mother's catheter care are second to none. I do not know how I would have managed without them.
I want it known that they are valued 'front line workers' and without them, the system would not work.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service. I know all our carers enjoy spending the time with your mum. Also, the biscuits and tea they are given are much appreciated!


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (114 Excellents x 5) + (30 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 162 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.


Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.


Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.


Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.


Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.


Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily


Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.


Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.


Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.


Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.


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