Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
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9.6 122 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

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Care Provided by Manorcourt Homecare (Thurrock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Garratt (Manager)

Funding & Fees Guide for Manorcourt Homecare (Thurrock)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Thurrock) Reviews (122)

Total of 122, showing 81-100
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.593) out of 10, based on 27 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 122 reviews.

Overall Experience

  • 96
  • 20
  • 6
  • 0
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Date Published

122
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2
27
95

Review from Alan C (Husband of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all top of the tree. Friendly and affable.

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Review from J W (Client) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care workers re brilliant. The office staff is very happy to help me with any problems I have.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you so much for the lovely review. I will ensure the compliments are passed on to the carers.


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Review from L E (Daughter of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad thinks it's excellent - he can't knock it at all. They always help with any request eg including a night visit as Dad has become a little more confused at times.

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Review from N B (Client) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are not only my carers, they are my friends. I would not be without them.

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Review from E C (Client) assisted by family/friend published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful staff.

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Review from Gillian D (Daughter of Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, Manorcourt Homecare has been excellent with my Mum's care needs, following on from a broken shoulder needing surgery in January to suffering a mild stroke in May 2020. We have two carers four times a day and because they work a 12-day shift we have the same carers in the morning, lunch,
and tea time and two different ladies for the bedtime shift. Mum has got to know them really well and they know what and how my Mum likes things done. They are always friendly but professional at all times and have been excellent throughout the COVID-19 pandemic.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review for us. I will pass on your kind words to the particular carers.


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Review from Andy K (Husband of Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered an Aneurysm end of December 2017. After several operations, she spent a year in hospital recovering from this trauma. She was discharged back home in early 2019.
Manor Court and the lovely, professional staff attend to her daily needs, during the day, whilst I am at work.
I want
to say a very big thank you to each of you lovely ladies who take the time to look after her needs during the day whilst I am at work. I have peace of mind knowing she is in professional hands. We both love you all.

Reply from Karen Exley, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you so much for taking the time to complete this review. We appreciate the lovely comments you have made and will ensure we pass on your thanks to all the carers.


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Review from Graham T (Husband of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and informative staff. A good team from carers to management. Any issues regarding care are always solved as soon as possible. We have been with Manorcourt over two years and find a very efficient service, reliable and always working with clients to achieve the best care possible. I would
highly recommend them.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Always nice to receive a 5-star review. Thank you for taking the time to complete the review for our amazing team. We always aim to please.


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Review from M R (Daughter of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives can only be described as outstanding. The regular carers treat her with understanding, respect and dignity. They are supportive and dedicated to ensuring that my mother's welfare is at a high standard. Communication skills are important with dementia and each carer demonstrates
excellent skills and delivers a superb caring service. During the lockdown, they have carried out her care without interruption and continually give reassurance to Mum which is vital. The team at Manorcourt deserve a pat on the back - well done. Outstanding.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

The carers that attend to this lady feel privileged to do so. They have her best interests at heart at all time and enjoy spending quality time with her. Thank you so much for your review


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Review from Linda M (Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Manorcourt for six months now and in this time I have found them to be excellent. They listen to your needs and try to accommodate everything that you want. The staff are very friendly and put you at ease.

Reply from Karen Exley, Branch manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to write this review. We appreciate our carers being recognized for the excellent work they do.


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Review from M C (Daughter of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and competent. Nothing is too much trouble and everyone from the carers to admin go the extra mile. I cannot recommend Manorcourt Homecare Thurrock high enough.

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Review from M C (Client) assisted by family/friend published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the carers are polite, happy an supportive to me. They carry out the care to an excellent standard. Nothing is too much trouble for them.
They support not only the client but the person at home caring. If we didn't have their help I wouldn't be able to continue to live at home.
Thank you for your
amazing help and support.

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Review from Kevin H (Son of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one, your staff has been very kind and helpful to my Mother. She seems very happy with the care the ladies give her. As her son, I feel very happy with the care you give her. Thank you again.

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Review from J C (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My markings for option cannot be beaten by anybody. A wonderful group.

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Review from E H (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have all been really pleased with the level of service that has been given to me and I have really appreciated the kindness of the helpers that come in and show great warmth and compassion. Thank you.

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Review from H B (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Manorcourt Homecare in Thurrock have always shown kindness and given mum the best care for over a year now. Carers become known to the family and there is mutual respect. When I have phoned the office for changes or extra care, or even phoned about a small problem, staff are always professional
and nothing is too much trouble. I consider myself fortunate that I contacted this homecare provider.

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Review from William (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My morning and evening regular carers are both of many years experience, understand my needs and are excellent timekeepers. They give me notice on any changes in their routine, can converse on local and world affairs which some carers of younger years would not find easy.

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Review from P B (Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very good.

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Review from L J (Daughter of Client) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is second to none. Right across the board, she has had excellent care. The lady that comes daily is kind, loving and very understanding. The management is only ever one phone call away and they sort out any problem I may have with my mum straight away. First-class and couldn't
ask for better.

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Review from Ray S (Son of Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We will be forever grateful for the level of care and friendship shown to Mum and Dad by everyone at Manor Court. Thank you for your dedication.

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (114 Excellents x 5) + (30 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 162 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.


Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.


Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.


Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.


Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.


Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily


Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.


Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.


Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.


Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.


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