Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
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9.6 122 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

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Care Provided by Manorcourt Homecare (Thurrock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Garratt (Manager)

Funding & Fees Guide for Manorcourt Homecare (Thurrock)

  • Prices

  • From £29.50 per hour

Manorcourt Homecare (Thurrock) Reviews (122)

Total of 122, showing 101-120
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.593) out of 10, based on 27 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 122 reviews.

Overall Experience

  • 96
  • 20
  • 6
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Date Published

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27
95

Review from Susan I (Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am, and always have been, very happy with the carers I have.

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Review from Sandra W (Daughter of Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service. Carers so lovely, kind and will go out of their way to help. Everyone is a total godsend. Without this service, carers support, I really would be at a loss. These guys are so supportive, kind and most of all there when you need them. Well done guys.

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Review from C B (Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is varied several years have passed and during that time people have come and gone. Most I think I get along with a few, however, are hard and I try and I can't. They are always in a rush and I wish someone could stay longer.

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Review from David A (Brother of Client) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Manorcourt is that they are excellent.

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Review from Margaret H (Daughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service my mother has been receiving.

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Review from B S (Client) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had Manorcourt care for approx seven months. Overall the care is really good. One carer I have is excellent, she washes me to the point I feel clean all over. Her attitude is first class and I've never seen her miserable. The others are good, a couple are "slapdash" but hardly moan and are gentle,
those that do moan start my day on a downside. But I must say all in all Manorcourt is run very well.

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Review from C H (Daughter of Client) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the service very flexible. Staff helpful, friendly and approachable. I also find that having the same carer helps mum and the care to run smoothly.

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Review from Jacqueline J (Wife of Client) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you open the door, it's like letting the family in. They not only help my husband, but they also help me in lots of different ways. The biggest way is they make me laugh and lift my spirits. My husband is basically bed bound which makes me housebound but when your girls come in they make my life
so much better.

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Review from Cicely M (Client) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are all pleasant and caring. My needs are catered for as far as possible.

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Review from Steven M (Wife of Client) assisted by family/friend published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent. It is good value for money, we just find it hard having no income.

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Review from Mick N (Client) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the main, I am well satisfied with Manorcourt, since I put the point across that I do not respond to my full name, only my shortened name. My regular carers respect my point of view and go along with my standpoint.

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Review from Elizabeth E (Friend of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour was diagnosed with Alzheimer's approximately six years ago. Manorcourt Care Agency began caring for her around the same time.
With their care and support, now six times each day, she is able to continue living in her own home. She was born in the house, almost 89 years ago.
Doing a good
job.

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Review from W B (Son of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from carers to admin, I can't fault. All staff lovely to my father and very easy to contact and friendly to talk to. Would recommend this agency to anyone.

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Review from Darryl M (Husband of Client) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff extremely helpful, always cheerful, good fun. Very tender with my wife, listen to her, put washing in the machine, put rubbish in the bin. Very careful when getting my wife out of bed for a shower when required.

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Review from H B (Daughter of Client) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that my mum has are the Best we've ever had. Especially two carers they are second to none and another lady is very nice I would not want to lose them. They care about my mum they don't look at it as just a job they have big hearts. Keep up the good work and thank you.

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Review from E B (Daughter of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and efficient.

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Review from Bert B (Client) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are wonderful. No complaints at all. Always thoughtful and cheerful and always take the time to chat to my wife which is good for her to have some female company as she is housebound.

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Review from Susan W (Client) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six months so far that I have used this agency, I have found the office personnel very professional and friendly. The carers themselves have been brilliant and are excellent at their jobs. We also have good banter between us. I have also used the 'out of hours' service and was very impressed.

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Review from Stanley C (Client) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care workers and I have been with Manorcourt for 3 years.

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Review from Berwick W (Husband of Client) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very good, but in particular the daytime ones during the week.


Pleased that I have continuity of carers so they stick to the same routine and know where everything is, they are particularly caring and supportive of my wife.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (114 Excellents x 5) + (30 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 162 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.


Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.


Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.


Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.


Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.


Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily


Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.


Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.


Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.


Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.


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