Bluebird Care Harrow & Brent

Prafula's Story
Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation, she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in her footsteps.
“We recognise that each person is valuable and unique with his and her own purpose, personality and history”.

Munjal's Story
Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop. However, through his family, he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.
“The package of care is specifically tailored to the needs of our customers, and this is reviewed frequently to ensure it continues to meet the person’s needs”.

Ushma, Munjal and Prafula’s daughter, has been a member of the Bluebird Care (Harrow)’s team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day-to-day care business.

Now with a broad range of experience in the care industry, Ushma is the care manager for Bluebird Care (Harrow).

Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who is both responsible for managing both Bluebird Care (Harrow and Brent).
“People with dementia are still people who still have stories and character, they are all individuals. They just need to be interacted in a human level”.

Chaitan, Munjal and Prafula's son has been a member of the Bluebird Care (Harrow)’s team since it first opened. He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day-to-day care business.

Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a BSc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.
“Nothing is more important than helping people live their full, independent, dignified lives within the comfort of their own homes”.

He has seventeen years of experience in health and social care, and education.

Dean has returned to Ealing as an Operations Manager. His primary role is to support and manage our registered care manager helping us to improve the quality of our services and develop and grow our business.

“I'm excited to once again help Bluebird Care achieve its goals and deliver the best possible care and support to its service users, employees and stakeholders. This is an amazing team that has so much to give”.

Becky is an outstanding registered care manager, who always demands only the very best quality of care and support for her customers and her colleagues.

We are delighted to have such a dedicated and selfless leader and manager for our wonderful team.

Becky always leads by example and is the first to step into any challenge that needs an experienced hand. Her experience in domiciliary, clinical and residential care has been invaluable to the business.

Eva Started with Bluebird Care in November 2022
“I started as a care assistant in 2006 and realised that this is the industry I will dedicate my life to. I have quickly progressed to work as a coordinator and supervisor. A few years ago, I stepped up the ladder as a manager, but really found out that teaching is my biggest passion. I understood that knowledge is a power so I moved away from day-to-day managing onto learning and developing and found the perfect role with Bluebird as I can enjoy both roles in one. I believe that when staff has in-depth knowledge about how to look after people properly, they will have the correct tools to deliver true person-centred care”.

Lynne joined Bluebird Care Harrow in 2021 originally as a care assistant, but it was quickly established that Lynne would be the ideal candidate for the role of care supervisor.

“My journey with care began in 2000 when I joined a care home as a Care Assistant. I initially thought that I could be a Carer while studying at university as the hours worked around my timetable. I very quickly discovered that I loved the clients and the work and gave up my studies at university. I stayed with that company for approximately 4 years”.

“Due to family circumstances, I changed my career and went to work in an office where I remained until 2012. I then went on to work as a Support Worker in a semi-independent unit catering for young people coming out of foster care. Our priority was to ensure that they had the skills in order to be able to look after themselves when they reached 18 and or moved into their own homes. This was quite a challenging role, but we had many young adults wishing to stay with us longer than we could accommodate them”.

“I then took the decision to try to get a position in Domiciliary Care and approached Bluebird and as they say the rest is history. I started in October 2021 as a care assistant then was quickly promoted to Field Care Supervisor for Harrow. I have enjoyed every day that I have worked here. It can be hard, tiring work but the rewards are great. I love chatting to our clients as they are a massive resource of history and life experiences and I always leave each client having learnt something new”.

“I never thought of working in Domiciliary Care before but would recommend it for anyone who wants to work as a care assistant, and I know I made the right decision when my family said that I have now regained my love of caring”.

In 2022, Maxine joined Bluebird Care, as our Field Care Supervisor, bringing along 7 years of experience working in domiciliary care as a care assistant and as a care supervisor.

“I have been in the care since 2015 as a care and support worker. I enjoyed working and through my hard work and dedication I was promoted to field care supervisor, in this role I was working with vulnerable children who were living with learning disabilities, autism, cerebral palsy and other conditions”.

“In 2022, I decided to move out into a new environment, and I joined Bluebird Care Brent, as their Field Care Supervisor. In my role, I ensure clients are receiving the care and support, they expect and deserve. I liaise with the clients directly both at the commencement of the service and for its duration. This also involves conducting assessments and undertaking reviews on a regular basis.

I am responsible for supervising and managing the care assistants and ensuring that they are always adhering to Bluebird Cares' high standards Bluebird Care is a very nice company to work with and feel like a valued member of the team”.

Janvi started at Bluebird Care in January 2021 and proved to be a fantastic care assistant. She has worked her way up to be our supervisor in Brent. We look forward to an exciting career ahead.

Prit started with Bluebird Care Brent as a care assistant in March 2022, for someone who was new to the industry, he showed great empathy and kindness to his customers, always willing to go that extra mile for them. In July 2022, Prit was promoted to Care Co-ordinator, where since becoming a member of the office team has shown dedication to his role, building positive professional relationships with both care assistants and customers.

“I have never worked in the health sector before, but since I joined Bluebird Care, I have realised that the health sector is where I belong. Every time I help a customer the smile that comes on their face makes this job the best that there is. The team is very supportive they have guided and helped me to create a better future it feels like I work with my family. I am very grateful to join the team and work with such highly motivating and professional people”.

Karandeep used to work with our Bluebird Care (Ealing) franchise and was identified as being an outstanding care assistant, with the most incredible work ethic and kind nature. We are now delighted that he has progressed into his current role at Bluebird Care (Harrow & Brent), and no doubt this is still just the beginning of his journey at Bluebird Care.

Karandeep is a fantastic support to our team of outstanding care assistants and ensures that our customers receive a timely, reliable and personalised service.

With over 10 years of experience in all aspects of accounts and finance, Kanu joined our team at Bluebird Care in July 2015. He is a fully qualified member of the Association of Accounting Technicians. Kanu's role includes invoicing, payroll, and customer advice around the financial aspects of care.

He enjoys working in a busy, but friendly environment and is a popular member of the Bluebird Care team.

James started in May 2024 and has been responsible for our social media presence as well as public relations trying to make it so all the people who need our care are able to hear about us and get the quality care they deserve.

Ilsa began her journey at Bluebird Care (Harrow & Brent) as a care assistant in September 2022. In a short time, she has proven herself to be a very capable member of the team with an exceptional eye for detail and quality.

We are really proud to see Ilsa develop into this next stage of her career so quickly. She now supports our team to deliver only the highest quality care possible, and to be compliant across all areas of the business.