Everycare (Central Surrey) Ltd

170B Epsom Road, Merrow, Guildford GU1 2RP
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9.9 66 Reviews
  • Everycare (Central Surrey) Ltd, Guildford
Everycare (Central Surrey) Ltd delivers all aspects of home care in Guildford and surrounding villages.

Postcodes, GU1, GU2, GU4, KT23, KT24.

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Care Provided by Everycare (Central Surrey) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Machay (Registered Care Manager)
  • Admission Criteria
    • 18 years old and above

Funding & Fees Guide for Everycare (Central Surrey) Ltd

  • Prices

  • £34.20 per hour weekly
    £37.10 per hour weekend

Everycare (Central Surrey) Ltd Reviews (66)

Total of 66, showing 1-20
9.9

Everycare (Central Surrey) Ltd has a Review Score of 9.9 (9.875) out of 10, based on 19 reviews in the last 2 years. Over all time Everycare (Central Surrey) Ltd has 66 reviews.

Overall Experience

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Date Published

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Review from Sharon M (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare responded to my phone call asking for support very quickly, and arranged a meeting within the week - my father was very poorly and they were sensitive, rapid and appropriate when setting up the care. My step mother immediately warmed to the care coordinator who did a great job listening and
responding to their concerns and needs.
The care was given by a core group of healthcare assistants meaning there was good consistency, when in the home they were respectful and kind, providing needed support not just to my father but also to family who were under a lot of pressure. The health care assistants were professional and worked well with other health teams that were involved at the time.
I really appreciate the hard work and kindness shown by the whole team, it made a very difficult situation easier and I would not hesitate to recommend them.
Thank you.

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Review from G B (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare are currently providing live in care to my father. He has one principal carer and a leave cover carer. Both carers are professional, diligent, tolerant and kind, particularly when the frustration that can come with dependency boils over. We have used Everycare services over a number of years.
Many of the carers have become friends. My only suggestion is for greater two-way communication between the organisation and the carers themselves as these staff are very precious.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your kind feedback; we're thrilled to hear our carers have provided such professional and compassionate support for your father over the years. We also appreciate your suggestion and want to assure you that we are in constant communication with our carers, as we agree they are invaluable. Thank you again for trusting us with your father's care and we look forward to continuing to support your family.


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Review from M F (Wife of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Everycare for us both two years ago and they were so helpful and friendly and caring we were pleased to have them again when my husband became ill late last year. They have been with us since and care will be ongoing. They have been gentle and caring and always there to allay any fears or answer
questions. The office staff are more than helpful and go out of their way to please and are happy to fit in our requested visiting times. We highly recommend Everycare. Good value as well!

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your kind review. We're so grateful for your trust in us and are delighted to hear that our team has been gentle, caring and responsive to your requests. It's our pleasure to support you both, we really appreciate your recommendation.


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Review from John S (Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is great. She's very good and kind. She gets on with the job and does it well. I feel well looked after and supported. Very reasonable. Always on time and never late. We have a good laugh, friendly person to be around.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you so much for your kind words. We're pleased to hear you feel well looked after and supported. It's our pleasure to be able to support you and we know our carers truly enjoy their time with you. Your feedback means a lot to us.


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Review from Fiona B (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception the care team that have looked after my father have been kind, professional and courteous. It is so important for a loved one to feel respected and consulted about their care, and the team at Everycare understand that perfectly.
Highly recommend.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you so much for you kind words. We're so glad to hear that your father received respectful and professional care from our team. We will be sure to share this with them. We truly value your feedback!


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Review from Norman W (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service. They are very caring and professional. I found them easy to deal with and very flexible. The company is also very good value. I would recommend the company to anyone needing a carer service.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your kind and positive review. It was our pleasure to be of support and we truly appreciate your feedback.


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Review from Beverley B (Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff arrived on time and were cheerful and helpful dealt with all aspects of my care with a great degree of professionalism. I found the company to be well organised and do not hesitate to recommend it.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your positive feedback. We're pleased to hear you found our team supportive, we were delighted to assist you. Your recommendation means a lot to us!


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Review from A B (Son of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind and were help in so many ways with a very caring manner. it helped mum bring back confidence after her broken arm plus the advice with showers and many other aspects of mum s care it was a pleasure to deal with your company and a big thank you from all my family.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you so much for your kind feedback. We are pleased to hear that your mum was happy with our service and has gained in confidence. It was our pleasure to support such a lovely lady. We wish her continued good health.


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Review from J D (Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In old age, it's such a joy to have a service that is trustworthy, reliable and effective. My week is not complete without my Everycare visit. I started with Everycare just after covid and I have recommended the agency my to friends.

Reply from Serena Coates, Business Manager at Everycare (Central Surrey) Ltd

Thank you so much for your kind words. It is a pleasure to see you every week.


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Review from J D (Client) assisted by family/friend published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we chose Everycare everyone has been so helpful, genuine, friendly and efficient. They deliver a personalised care routine with a smile and take time to get to know you. I would thoroughly recommend it to anyone. When the carer comes to visit my day is complete.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for such a lovely review. It is an absolute pleasure to care for your father.


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Review from S B (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care and help I have recieved.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you very much for your kind words, we are delighted to hear that you are happy with our support.


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Review from B H (Wife of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were very pleased with the care provided for him by "Everycare". We both experienced kindness and courtesy from the carers, who all worked hard and in a professional manner. On the rare occasions, a carer was unable to arrive at the expected times, we appreciated being informed in advance,
even when the delay was only going to be a few minutes. I have no hesitation in recommending this company.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your review; it was our pleasure to care for your husband, and we are fortunate to have a great team of carers!


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Review from S M (Wife of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband enjoyed going out with your carers who always arrived on time and looked after him very well.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your positive comments and for using our services, it was our pleasure to be able to support your husband.


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Review from Chris W (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received carers since December 2023. This is a very new experience for her and at first she thought it would be for a temporary period only. However, soon after the carers started to visit (3 times a day) Mum realised and said “I couldn’t do without them”. This says it all, I feel at ease
as Mum is being looked after and is being kept safe whilst still living in her own home, which is very important to Mum.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for such a lovely review, it is an absolute pleasure to care for your mum and we are delighted she is happy with our support.


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Review from Andrew D (Brother of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service provided by Everycare (Central Surrey) Ltd. They have been helping my disabled older brother for some years now. They visit him at least three times a day, and always do the full half-hour or full-hour visit, helping him with washing, dressing, providing meals,
ordering his shopping, providing him with company, and generally monitoring his safety and well-being. They accompany him to external appointments when I am unable to. (This contrasts with his previous care agency, which did only the minimum.) I consider Everycare Central Surrey to go above and beyond. They also seem to be a very well-run organization.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your positive review, we are fortunate to have a great team of carers who all enjoy their visits with your brother, we are happy you are pleased with the service we provide.


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Review from S D (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a carer to look after my husband in order that I might have a break as he couldn't be left for any length of time. They were extremely understanding and very helpful in every way which was fortuitous as unexpectedly I was myself taken into hospital in that any trouble, they managed to provide
us with live-in help. They continue to be extremely kind, understanding and providing help in a quiet, kind and gentle way for which I shall be very grateful.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that we were able to meet your needs and it's our pleasure to continue to care for your husband.


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Review from N W (Son of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, we set up a comprehensive home care plan with Everycare for my mother, who was discharged from the hospital a few weeks ago. We cannot speak highly enough of her home carer and the colleagues who provide assistance to aid my mother's mobility. It is very reassuring to know that her needs are
being addressed so comprehensively, with care and compassion, building her confidence through her rehabilitation. We have seen real progress, and everyone has been such good company for my mother. Without a doubt, a very strong ethos of care and compassion, where the needs and interests of the client are first and foremost, underpinning the work of Everycare. Thank you.

Reply from Jane Machay, Care Manager at Everycare (Central Surrey) Ltd

Thank you for your review and kind words; it is a pleasure to support such a lovely lady and to see positive progress. Our carers do a wonderful job and are a great asset to Everycare.


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Review from Louise S (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have been caring for my father for a few years. From February 2023, he has been bedridden and receiving end of life care. The care he receives is exceptional. Every carer that attends does so with compassion, even when he has been particularly grumpy and difficult. Thankfully, they have the
measure of him. A special mention for everyone that now does the night shift. They are an immense help and I feel happier knowing my mum has the help needed to care for him. I cannot fault the help we receive and would highly recommend Everycare.

Reply from Serena Coates, Business Manager at Everycare (Central Surrey) Ltd

Thank you for such a lovely review. It is an absolute pleasure to care for your father and I am glad we are able to give support and reassurance to your whole family.


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Review from Carol J (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team members at Everycare are extremely kind and compassionate and have been so helpful following my mum’s hip operation. The manager and her colleagues put a care plan in place at short notice, and this was very much appreciated. I cannot recommend Everycare highly enough.

Reply from Serena Coates, Business Manager at Everycare (Central Surrey) Ltd

Thank you for your lovely review. We were so happy to be able to help you and your mum at short notice and assist in her recovery. It has been a pleasure working with your mum these last few weeks.


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Review from Poppy D (Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have been excellent. They always let me know if there is a change in time or carer. They are polite and reliable. The carers are adaptable and supportive yet not intrusive. I would have no hesitation in recommending Everycare.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

Dear Poppy, thank you for your lovely comments about our carers and the management, it is a pleasure to support you.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Everycare (Central Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Everycare (Central Surrey) Ltd is calculated as follows: ( (99 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 112 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Central Surrey) Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Jane

Jane Machay

Job Title: Registered Manager

Joined: 2014

Jane started with Everycare back in 2014. She has been a Care Coordinator and Deputy Manager since 2018. Jane became our Registered Manager in 2021.


Frequently Asked Questions about Everycare (Central Surrey) Ltd

What Type of Services does Everycare (Central Surrey) Ltd offer?

Everycare (Central Surrey) Ltd offers Home Care.

How many Carers does Everycare (Central Surrey) Ltd employ?

Everycare (Central Surrey) Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Central Surrey) Ltd to verify any information. View our terms and conditions. Everycare (Central Surrey) Ltd has a Platinum Service – more info.