Everycare (Central Surrey) Ltd

170B Epsom Road, Merrow, Guildford GU1 2RP
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9.9 66 Reviews
  • Everycare (Central Surrey) Ltd, Guildford
Everycare (Central Surrey) Ltd delivers all aspects of home care in Guildford and surrounding villages.

Postcodes, GU1, GU2, GU4, KT23, KT24.

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Care Provided by Everycare (Central Surrey) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Machay (Registered Care Manager)
  • Admission Criteria
    • 18 years old and above

Funding & Fees Guide for Everycare (Central Surrey) Ltd

  • Prices

  • £34.20 per hour weekly
    £37.10 per hour weekend

Everycare (Central Surrey) Ltd Reviews (66)

Total of 66, showing 21-40
9.9

Everycare (Central Surrey) Ltd has a Review Score of 9.9 (9.875) out of 10, based on 19 reviews in the last 2 years. Over all time Everycare (Central Surrey) Ltd has 66 reviews.

Overall Experience

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Date Published

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Review from Anna K (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been helping my dad who has vascular dementia for almost a year. We cannot praise the carers enough - they are helpful, professional and kind. The people in the office are so friendly and supportive and have certainly provided support to the whole family, not just dad. We found Everycare
through a recommendation and we have in turn recommended them to others. Thank you to all of the amazing people who work there.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

Dear Anna, thank you very much for your lovely comments on our dedicated care and management teams. We greatly appreciate comments like these as they help boost staff morale and motivate them to continue with going above and beyond to deliver the highest quality care.


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Review from J G (Son of Client) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare Central Surrey are really good. They do what they say they will do. Office support is good. Most importantly, their carers are consistently good, and (very importantly) they do actually care. The company holds onto good carers for a long time, meaning that the personnel are not changing
all the time.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

Thank you for your kind words. It confirms that our management and staff are passionate about providing quality care. Supporting our clients and working with their families is always a pleasure. Meeting our clients' needs and seeing them happy and satisfied with the service we deliver is paramount to us.


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Review from C J (Niece of Client) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful on the telephone. My uncle likes all the carers. It is a real comfort to know he has support which he is happy and relaxed with. All communication is dealt with in a timely manner.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

The kind comments you left mean a lot to us, and we appreciate them very much. It is a pleasure to support your uncle.


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Review from Hazel A (Daughter of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been very impressed with the care that the Everycare team offered to my mother-in-law. It was clear that they had her best interests at heart and got to know her very well. Any queries or problems were resolved quickly. She was looked after by some very dedicated and resilient carers
who treated my mother-in-law patiently and respectfully, finding ways of making her as content as possible. As my mother-in-law's condition deteriorated we had to deal with some very challenging circumstances. The Management team stepped in to help at very short notice - going above and beyond our expectations. Thank you to everyone involved in her care. I can't imagine that all Care Agencies are as good as Everycare.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

Thank you so much for your lovely comments. We are very encouraged to receive such positive feedback, which makes our job worthwhile. It is always a pleasure to support our clients and make a difference in their lives. With our dedicated management and care team, we take great pride in providing quality care.


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Review from Karl M (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was in hospital staff at Everycare office emailed me and text me to check if I was OK. Just because I was in the hospital they didn't stop the involvement in the care. I appreciate this very much Excellent quality care.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

Thank you very much for your lovely review, Karl. It is very encouraging and rewarding to hear that you are happy with the care provided to you. It means a lot to us because client satisfaction is of the utmost importance to us.


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Review from E T (Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is only relevant for support on the computer. I would ask Everycare for more assistance in the future if needed.

Reply from Serpil Mitchell, Business Operations Manager at Everycare (Central Surrey) Ltd

Thank you very much for your lovely comment about the support you receive.


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Review from John L-C (Son of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Everycare team did a wonderful job looking after my mother. The frontline staff were all brilliant, all knew how to keep my mother happy and comfortable, even on those days when life was difficult. All with a smile and true respect. We also can't ignore management and the back office team, without
whom all would fall apart.
The main thing is that you all as a team made the life of an elderly lady brighter with your visits, the day to day stories of families, pets and of course gardens. What else can you ask for! A big thank you.

Reply from Serena Coates, Business Manager at Everycare (Central Surrey) Ltd

Thank you, John, for the lovely comments. We all miss your mother and glad to hear she is doing well. Many thanks.


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Review from Carolyn G (Daughter of Client) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been caring for my mum for the past few years. They have always been very helpful when I have needed to change the date and number of visits. They have cared for Mum really well as her needs increased and made useful suggestions to make life easier for her. They have been really kind to
her and enabled her to stay at home for as long as possible.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you, Carolyn, for the lovely review; we always try to be as flexible as we are able to meet the needs of everyone.


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Review from Hugh W (Son of Client) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great carer provided for my mother, who is on her own and needs daily attention. My mother was wary at first, but the delightful carer provided won her over, and now they are best buddies! A great solution for all as she gets to stay in her own home rather than go into a home.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you, Hugh, for the lovely message about the support we give your mum.


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Review from Jane K (Daughter of Client) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare Central Surrey have been providing support for my elderly parents for nearly 18 months. They provide a high-quality level of care and the staff are reliable, caring and friendly. My parents look forward to their visits and value the practical help they provide, as well as the cheerful social
interaction. I've found the management and office team communication to be excellent - always prompt to respond to any queries/requests I have, and they alert me to any concerns relating to my parents. The team always do their best to be flexible with regards to changing care needs. I have no hesitation in recommending Everycare Central Surrey.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you Jane for the lovely review for the care and support we give to your parents


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Review from Susan J (Friend of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Everycare team looked after my 97-year-old aunt daily as an afternoon visit to give her her tea, take her for a short walk and generally make sure she was safe and comfortable. This all helped her to be able to stay in her own flat.
The care is outstanding, friendly and understanding of her needs.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you for your lovely comments about Everycare and the support we gave your auntie.


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Review from Martin B (Son of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Everycare (Central Surrey) Ltd staff have been wonderful. Their professional and caring attitude has helped both my parents through the last year, as sadly both of their conditions have gradually deteriorated. Both of them established a close bond with their carers which they took a lot
of comfort from. I would not hesitate to recommend them to anyone looking for exceptional care.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you for lovely and positive comments about the services we provided your parents.


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Review from Jackie T (Daughter of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare Central Surrey, provided a superb service for my late father over a period of more than 18 months, including end of life support. The live-in and domiciliary care staff were extremely kind and professional and the relationship they developed with Dad was clearly based on mutual respect and
affection. The office and management teams were also very helpful and supportive, always providing the flexibility of provision that was needed to support Dad as his mobility declined.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you Jackie for the lovely and positive review of our service.


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Review from Margaret C (Friend of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare is very conscientious, caring and pro-active in providing daily support for my friend. During the rise of the Covid-19 Pandemic, they have never ceased to provide daily support and care. The team are reliable, reassuring and maintain excellent communications with relatives and myself, a close
friend of the client. They were recommended to me some years ago, and have been wonderful in supporting my friend ever since.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you for your lovely comments about the care and support we provide your friend.


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Review from Clare D (Daughter-in-law of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the amazing service that my mother-in-law has had from Everycare throughout the pandemic. They have managed to provide twice-daily care with no interruption and have kept me well informed about any concerns. I would have no hesitation in recommending them, they have been wonderful.

Reply from Nigel Herring, Registered Care Manager at Everycare (Central Surrey) Ltd

Thank you, Clare, for your lovely and positive comments.


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Review from Meyrick F (Son of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent 24-hour home care for my father who has dementia. Nursing support has been a wonderful help for my mother so she is able to carry on with day to day activities; she need not worry about my father knowing professional carers are looking after him.

Reply from Nigel Herring, Care Manager at Everycare (Central Surrey) Ltd

Thank you, Meyrick, for your lovely and positive comment about the care and support we provide.


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Review from Mary Sophia (Daughter of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid-19 Crisis
Everycare always provides an excellent service and this was highlighted during the height of the Covid-19 crisis when they continued to provide excellent ‘continuity of care’ for our elderly mother with their morning visits (one hour). Their visits always enhance Mum both psychologically
(they always cheer her up) and physically.
Hats off and a thousand thanks to all the Everycare team - they are our enduring HEROES (heroic; excellent; reliable; outstanding; saviours) and must be commended for their cheerfulness; kindness and tenacity!!

Reply from Nigel Herring, Care Manager at Everycare (Central Surrey) Ltd

Thank you, Mary, for the wonderful review, and we delighted that you are happy with the service we provide your mum.


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Review from James C (Son of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare Central Surrey have been visiting my mother for the past 3 months after her recent diagnosis of Alzheimer’s. As well as taking all precautions during COVID-19 they have been extremely professional, friendly and have turned what was a very scary diagnosis into a happy and not so scary experience.
I would like to thank every member of Everycare for their exceptional and outstanding care, love and support towards my mother!

Reply from Nigel Herring, Care Manager at Everycare (Central Surrey) Ltd

Thank you, James, for the lovely review, and we delighted that you are happy with the service we provide your mum.


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Review from Ingie T (Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I haven’t been with the company very long and I do not want to tempt fate. So far they have shown to be competent and very caring. Everyone goes above and beyond in the work that they do and are always there if you need them. Long may it continue this way. My review relates from May to current.

Reply from Nigel Herring, Care Manager at Everycare (Central Surrey) Ltd

Thank you, Ingie, for your positive feedback; we are glad you are happy with the service we have provide in the short time we have been supporting you.


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Review from Mary F (Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare has been caring for my husband, who has dementia, since November 2019. I now have a live-in carer as he was becoming more difficult for me to manage on my own. I was a little apprehensive about a live-in, but the lady we have is just wonderful, so patient and calm. The other girls who come
are also lovely. They all do a fantastic job and I admire them very much.
Life has been much easier since Everycare has been helping, I could not have coped without them.

Reply from Nigel Herring, Care Manager at Everycare (Central Surrey) Ltd

Thank you, Mary, for lovely comments; we glad the live-in care has worked out well, and we appreciate the positive feedback.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Everycare (Central Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Everycare (Central Surrey) Ltd is calculated as follows: ( (99 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 112 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Central Surrey) Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Jane

Jane Machay

Job Title: Registered Manager

Joined: 2014

Jane started with Everycare back in 2014. She has been a Care Coordinator and Deputy Manager since 2018. Jane became our Registered Manager in 2021.


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