Everycare (Central Surrey) Ltd

170B Epsom Road, Merrow, Guildford GU1 2RP
Submit a Review
9.9 66 Reviews
  • Everycare (Central Surrey) Ltd, Guildford
Everycare (Central Surrey) Ltd delivers all aspects of home care in Guildford and surrounding villages.

Postcodes, GU1, GU2, GU4, KT23, KT24.

Show Everycare (Central Surrey) Ltd on the Map

Care Provided by Everycare (Central Surrey) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jane Machay (Registered Care Manager)
  • Admission Criteria
    • 18 years old and above

Funding & Fees Guide for Everycare (Central Surrey) Ltd

  • Prices

  • £34.20 per hour weekly
    £37.10 per hour weekend

Everycare (Central Surrey) Ltd Reviews (66)

Total of 66, showing 61-66
9.9

Everycare (Central Surrey) Ltd has a Review Score of 9.9 (9.875) out of 10, based on 19 reviews in the last 2 years. Over all time Everycare (Central Surrey) Ltd has 66 reviews.

Overall Experience

  • 56
  • 10
  • 0
  • 0
  • 0

Date Published

66
6
14
19
47

Review from Jenny M (Daughter of Client) published on 25 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from progressive vascular dementia and he has been receiving care and support from the Everycare (Central Surrey) team since March 2015.
The level of care provided is excellent and has allowed Dad to stay in his own home with every need catered for. The individual care assistants
are very well trained, thoughtful and compassionate. They ensure Dad is warm, clean, comfortable and well fed and he enjoys and looks forward to their daily visits.
The manager is always available to discuss Dad's level of care and has been very accommodating if we need ad-hoc additional care visits. He also makes sure we are updated immediately (including weekends) if there are any issues or concerns that have unexpectedly occurred, which have been noted by the care assistants during their visits.

Reply from Nigel Herring, Registered Manager at Everycare (Central Surrey) Ltd

Thank you Jenny


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debra R (Daughter of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the personal services of Everycare (Central Surrey) enough. My parents found themselves in need of care approximately seven months ago. We were anxious about how they would receive carers. From the outset, however, the carers' expertise and kind attitude allayed our concerns. My husband
and I live abroad and Everycare (Central Surrey) enables us to feel confident that my parents are well cared for and happy. Everycare's service includes the monitoring and adjustment of my parents' care requirements. There is also on-going communication between the carers and myself, which is very reassuring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chad M (Son of Client) published on 13 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everycare has provided a weekly home visit service to my 92-year-old father. They do shopping for him and take him to occasional appointments and visits. Their service is reliable and flexible. My father and the family are very satisfied with what they do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen S (Daughter of Client) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was diagnosed with early onset Alzheimers in July 2016. We were first introduced to the manager in October 2016.
He came to meet me and Mum at her home to introduce himself to us to assess Mums possible care needs and also the safety and potential risk in the property but mainly he spent time
talking to Mum about her interests and likes/dislikes.
He had the most kind and gentle manner I have yet come across when meeting care people and a genuine interest in helping Mum feel happy about the carers who would be visiting. He also talked to me too, we went discreetly round Mums house establishing where the important things were in the house, what was organised in mums life etc.


To date they have been exemplary are always helpful and happy to resolve issues. Their main aim is to treat Mum with dignity be happy safe and genuinely cared for and they achieve this 100%. I feel safe knowing they are doing their utmost for my Mum even in the recent challenging stages of her illness.


Reply from Pauline Herring, Owner at Everycare (Central Surrey) Ltd

Thank you very much for this kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol C (Daughter of Client) published on 31 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare provided daily care for my parents for 2 weeks while we were away on holiday. This was their first experience so they were a bit anxious. However, they were very happy with the care and attention they received. The arrangement was made at short notice so the visits were shared between 3 carers,
all of whom received high accolades. We were able to enjoy our holiday with peace of mind and will definitely come back to Everycare.

Reply from Nigel Herring, Registered Manager at Everycare (Central Surrey) Ltd

Thank you so much for this review, we are happy that you were able to enjoy your holiday.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise W (Daughter of Client) published on 31 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare provided a very considerate service. They were exceptionally understanding and supportive when discussing Mum's requirements. We felt well supported whilst taking steps into the unknown world of Carers. Mum has sung the praises of the carers who visit her regularly, and Everycare ensured Mum
met each individual who would be involved in Mum's care, in an informal meeting prior to their providing care as Mum was a little anxious, as were we, the family. Everycare has given Mum pleasure in feeling good about herself again, and has given us as a family, some very welcome support.

Reply from Nigel Herring, Registered Manager at Everycare (Central Surrey) Ltd

Thank you very much for this review Louise, we are delighted that you are pleased with are service for you mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Everycare (Central Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Everycare (Central Surrey) Ltd is calculated as follows: ( (99 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 112 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Central Surrey) Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jane

Jane Machay

Job Title: Registered Manager

Joined: 2014

Jane started with Everycare back in 2014. She has been a Care Coordinator and Deputy Manager since 2018. Jane became our Registered Manager in 2021.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Central Surrey) Ltd to verify any information. View our terms and conditions. Everycare (Central Surrey) Ltd has a Platinum Service – more info.