Home Instead (Kensington & Chelsea)

Office 3, 219 Kensington High Street, London W8 6BD
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8.0 12 Reviews
  • Home Instead (Kensington & Chelsea), London
Home Instead Kensington & Chelsea offers care and support to help clients maintain their independence in their own homes.

Whether it is personal care after an operation, or social and domestic tasks such as cleaning and shopping, each client can expect an individualised service tailored to their specific needs.

Home Instead aims to ensure each client is visited by the same CAREGiver as often as possible so that trusted relationships can be created by service users and their dedicated CAREGiver.

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Care Provided by Home Instead (Kensington & Chelsea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ruby Odoi (Care Manager)

Funding & Fees Guide for Home Instead (Kensington & Chelsea)

  • Prices

  • Available on request

Home Instead (Kensington & Chelsea) Reviews (12)

8.0

Home Instead (Kensington & Chelsea) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Home Instead (Kensington & Chelsea) has 12 reviews.

Overall Experience

  • 7
  • 5
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Date Published

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1
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11

Review from S S (Daughter of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Kensington & Chelsea) are a real gem in the world of care. So brilliant, so insightful and skillfully compassionate. A year in, I can honestly say they've been a major part of my mum making relative improvements and feeling so supported through the wilds of her diagnosis (Lewy Body dementia
and Parkinson's).
The staff and whole crew have been so kind and creative, a real joy to be around and communicate with. My mum can really feel that and it's a beautiful thing to see their bonds and dynamics with her. I can't say enough positive things about how organised the agency is, how well-vetted and selected the care professionals are and what a massive source of healing, help and laughter Home Instead (Kensington & Chelsea) has been.

Reply from Guy Mathew, Director at Home Instead (Kensington & Chelsea)

Thanks so much for your very nice comments. It's been a pleasure to support your mother at home and long may it continue.


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Review from Davina E (Daughter of Client) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed Home Instead to help my mother for a few hours in the evening o give her support and help her to bed. Within a few days she had deteriorated so badly I needed 24 hour care which Home Instead indeed sorted at once. It was incredible service. The carers were delightful and my mother felt safe.
When my mother was taken in hospital and sadly never returned, they continued to be supportive.

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Review from E C (Client) assisted by family/friend published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with my carer. The office is always accommodating and helpful.

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Review from W F (Client) assisted by family/friend published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-rate service delivered regularly and on time. The same person has been attending for the last six months. She takes care of all my needs and will do whatever I ask her to including laundry, cleaning and accompanying me to medical appointments. She does all of this obligingly and willingly. She
is also very good company and this has been a blessing during the pandemic and lockdown.

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Review from Jill C (Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is an excellent carer.

Reply from Guy Mathew, Director at Home Instead (Kensington & Chelsea)

Thanks very much for your kind words. I will pass them onto the caregiver concerned. I think her patience really worked to improve the situation.


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Review from Greta T (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughters arranged for me to use Home Instead shortly before the lockdown. I am so glad they did. Whenever I ring the office the phone is answered at once by a friendly voice - or I'm given the opportunity to leave a message. Carers/escorts have been sent whenever needed. They have always been adaptable
over changes of days/times. My welfare and peace of mind has always been their main consideration. In fact, I can truly say I don't know what I would do without Home Instead. I do so want to stay in my home.

Reply from Guy Mathew, Director at Home Instead (Kensington & Chelsea)

Thanks very much for your kind review Greta. It's always a pleasure to hear from you!


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Review from E H (Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory, except in the turnover in carers.
This is mostly due to circumstances not in the control of the agency. Most of the service provided has been of good or excellent quality.

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Review from L A (Daughter of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has used Home Instead for many years now. At all times they have been responsive, professional and caring. More recently my father has required 24-hour support in order to remain at home. The reliable group of carers have come to know him well and vice versa.
I can go away without worrying
about him. Any issues have been discussed frankly and resolved promptly and none has been major. A colleague to whom I recommended Home Instead has also been pleased and I continue to recommend them.

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Review from Dunja N (Daughter-in-law of Client) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got in touch with Home Instead Kensington & Chelsea over five years ago to find a carer for my mother-in-law. They responded swiftly and after interviewing the carer they suggested, we have never looked back. The care service they provide is dilligent and respectful.
Over the years our carer has
become part of the family and has helped us through all the ups and downs. The care staff are well trained and are warm and caring. The office staff is always eager to help, to accomodate and responding to our needs. Our carer visits us three times a week, and we are totally happy to leave my mother-in-law in their care when we go on holidays. Having contacted Home Instead has dramatically improved my mother-in-law's well-being, and has also helped us to spend more quality time with her and to make our life a little bit easier. I can only recommend Home Instead Kensington & Chelsea most highly to everyone in the Borough.

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Review from I A (Client) assisted by family/friend published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Constant satisfactory help.

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Review from Susan C (Daughter of Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Home Instead Senior Care (Kensington & Chelsea) and its carers very efficient, caring and very willing to help and care for my mother in her 101 year.

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Review from V J (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care for 2 hours twice a week since January 2017. At first, I was not at all well and needed help with shopping and simple daily tasks. I have been fortunately linked with a carer with whom I have interests in common. She still helps with some shopping, bed making etc. She also
helps with my computer and mobile phones. I am not on email and prefer to speak to contacts on the telephone. I have recommended Home Instead to a friend in Wiltshire.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Home Instead (Kensington & Chelsea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Kensington & Chelsea) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Kensington & Chelsea) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Kensington & Chelsea)

What Type of Services does Home Instead (Kensington & Chelsea) offer?

Home Instead (Kensington & Chelsea) offers Home Care.

How many Carers does Home Instead (Kensington & Chelsea) employ?

Home Instead (Kensington & Chelsea) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Kensington & Chelsea) to verify any information. View our terms and conditions. Home Instead (Kensington & Chelsea) has an Enhanced Service – more info.