Allestree Health & Homecare Services Reviews (4)
Allestree Health & Homecare Services has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Allestree Health & Homecare Services has 4 reviews.
Review from P A (Wife of Client) published on 3 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Justine Carlier, Managing Director at Allestree Health & Homecare Services
Thank you for such a lovely review. We are very pleased that you feel safe with our carers and that you are happy with them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J T (Wife of Client) published on 14 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Justine Carlier, Managing Director at Allestree Health & Homecare Services
Thank You very much for your lovely comments and for being a valued client.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J A (Client) published on 18 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Justine Carlier, Managing Director at Allestree Health & Homecare Services
Thank you very much for your kind feedback. We shall pass any comments onto staff members.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D P (Client) published on 11 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Justine Carlier, Managing Director at Allestree Health & Homecare Services
Thank you for your lovely comments. We will ensure these are passed onto the carers. We are very pleased to hear you are happy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.250) out of 10 for Allestree Health & Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Allestree Health & Homecare Services is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Allestree Health & Homecare Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
