Village Homecare Ltd

The Coach House, 111 Melbourne Road, Ibstock LE67 6NN
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28 Reviews
  • Village Homecare Ltd, Ibstock
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Care Provided by Village Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Village Homecare Limited
  • Person in charge
  • Jill Gray (Registered Manager)
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Village Homecare Ltd Reviews (28)

Total of 28, showing 1-20

Over all time Village Homecare Ltd has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
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28

Review from Roy J (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that visited me were caring, professional people who were good at their job, whenever I had to contact the office they too were very amiable and listened to what I had to say before carrying out my request.

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Review from A R (Grandson of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Village looked after my Nan in her last days at home. They are truly a caring company and go that extra mile and help support other family members too. They really did help our whole family through a very difficult time.

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Review from Jane B (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff the carers and office staff who support my mum and the rest of the family. Over the period before she went into hospital for UTI and since she has come home in January with pressure sores, they have all looked at how to make her more comfortable, talking to mum, contacting
the district nurse, suggesting different equipment and keeping me up to date through the app and notes at the house. All the carers are professional but also use humour with mum to get her motivated and I see and hear how much they care about her.

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Review from Brendan H (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had Village Homecare Ltd for my wifes end of life care. We were treated with great respect and kindness to my wife in difficult times and would recommend to others who need a respectful service and friendly staff. Thank you.

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Review from G G (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service providing great quality care at home. The carers are friendly and complete all tasks requested with professionalism and care. We receive regular daily updates and all the team gives excellent customer service.

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Review from Donna T (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members are amazing, compassionate and incredibly caring. The care my dad received, was second to none. I couldn’t have asked for better. Not only did the staff support Dad, but Mum too. I would definitely recommend this company.

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Review from A C (Daughter-in-law of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Village Homecare team have always been amazing and continue to be a huge support to our family, as our loved ones needs have increased over time. They always go above and beyond and keep us informed every step of the way, also offering support and advice whenever needed.

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Review from S M (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Village Homecare Ltd have provided care to my mum since 2017. The care they provide is excellent. The carers are all pleasant and my mum looks forward to them coming to her home. She loves chatting to them and her mood is lifted by their visits which is as important I believe as the physical care. For
myself, I can relax knowing that she is being looked after so well. The office staff are always polite and helpful and communicate any changes in call times if they arise. We couldn’t imagine how we would manage without them. They are a first-class care provider and I would recommend them without hesitation.

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Review from G C (Client) assisted by family/friend published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the carers are kind and friendly. They all wear PPE which makes me feel safe as I am considered to be a vulnerable patient due to my COPD and heart failure.
The carers will happily do any tasks that I wish and leave things in my room clean and tidy.
I trust than all which is important as they
are coming into my home.

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Review from P B (Wife of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help provided is very good. The carers are very kind and helpful.
Times are on the whole very good I know it is very difficult to be exact all the time. I am very satisfied with their help and pleased that I asked for it.

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Review from Shiralee R (Daughter of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls and staff are always polite and helpful.

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Review from Marion C (Client) assisted by family/friend published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very comfortable with my carers coming to visit me. I am quite independent for my age and like to do things for myself, but it is nice to see a friendly face. It brightens my day!

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Review from Beryl B (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring. sometimes a little late in the morning, but reliable.

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Review from I B (Friend of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the help I get from my carers. They always treat me with respect and do everything that I require. It's good to know I can rely on them.

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Review from Sylvia F (Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers could do with lessons in bed making. My times keep varying from as much as 30 minutes.

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Review from Kevin M (Son of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Village Homecare provided excellent home for my Mum during the time that she require help. Big thank you to all the Village Homecare and Management.

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Review from Beryl B (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the home care provider is generally good. The staff are kind, helpful and pleasant without exception. My chief complaint is that timing of visits is unreliable which can cause problems with fixed appointments such as for medical needs. Unpredictable meal times are unhelpful. It is
my impression that better-organised rotas would improve this. This is in no way a criticism of the carers who are always helpful.

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Review from S S (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received all the care we need to enable her to stay in her own home. The carers are punctual, compassionate and reliable.

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Review from V R (Mother of Client) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Village Homecare is generally friendly and professional. They try their best to fit the service around your needs. Most of the staff live locally and this helps with the availability of carers. It also means that we know most of the carers.

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Review from Phil I (Friend of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Village Homecare Ltd to be the best care company we have dealt with. Carers are always on time and if there are any issues we are informed in advance. The carers always ensure dignity and always come in with a smile on their faces. Which is what you want first thing in the morning!
Thank
you for all your hard work and dedication!

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Village Homecare Ltd

What Type of Services does Village Homecare Ltd offer?

Village Homecare Ltd offers Home Care.

How many Carers does Village Homecare Ltd employ?

Village Homecare Ltd employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Village Homecare Ltd to verify any information. View our terms and conditions. Village Homecare Ltd has a Basic Service – more info.