Review from R S (Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience

I have found all staff and carers at Village Homecare Ltd, with whom I have been involved, to be both friendly and very professional. They aim to provide each individual client with the care necessary for them to have the best possible quality of life and independence. The client is treated with dignity

and respect and has complete involvement with every aspect of their care. Being a smaller privately run company I feel you get a more personal and individual service than if it was a larger organisation. In my opinion, Village Homecare offers excellent value for money.

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Review from Mandy A (Daughter of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience

The care for my parent was consistent and extremely person-centred. The process before the care package started was an in-depth discussion with the manager who supported me through the care plan and assessment process, this helped me a lot as I have never dealt with somebody receiving care on a personal

basis before. The girls were all lovely and went the extra mile to make sure my parent was comfortable, dry and had taken nourishment. Since my parent has passed, I miss the regular visits from the staff and the gaiety they brought to our home. Thank you for all your support.

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Review from B D (Son of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience

Very happy with the care my mum received sadly she has now passed.
Great bunch of carers, always happy to help.

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Review from Elizabeth F (Friend of Client) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience

The care provided was first class - very kind staff. The lady's visit was never once forgotten, although sometimes unavoidably late. The only criticism I would make was the time slots. We requested a visit (night) not before 8.30pm, as we often took her out or at weekends, entertained friends and she

was included in the meal.
The carers sometimes arrived just after 8pm and she was hustled to bed when our friends were still here and of course, she did not like this! (we realise that they had other visits to make and our time was not always convenient).

I did not feel there was the same personal contact with the supervisors as we had with the morning carers (a different company who could not provide our evening care).
The lady is now permanently in a local care home. Overall, we were very grateful for the care provided.

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Review from Jen S (Stepdaughter of Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience

Village Homecare were able to provide a putting to bed service at a sensible time in the evening. The carers were all kind and efficient and helpful in every way. Several times we had to call or re-arrange due to hospital admissions and every time they managed to accommodate us. Finally, when we needed

to increase to a morning call this was arranged immediately on request.

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Review from J S (Daughter of Client) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience

Personal care is provided twice daily for my father. On the whole he is very happy with the girls that have delivered the care. The standard of bed-bathing by all the girls is good. They are sympathetic to his needs and have a good rapport with him. He was very reluctant to have home care but has been

pleasantly surprised. Contact with he office staff has been positive. They have tried to address any problems we have had. The odd week a plan of who is visiting hasn't been provided and this has upset them as they like to know who will be visiting.

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Review from G T (Daughter of Client) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience

Mum still receives initial care and as such we are satisfied with most things, things can change at any time.
Depending on which carers we get, some do more than others, but they are kind to mum and that's all that counts.

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Review from David (Son of Client) published on 7 January 2016
Submitted via Website • Report

Overall Experience

Village Homecare (VHC) provided excellent care for my mother for 3 years.

Mum has very particular and complicated care needs. In the last 3 years her physical disability worsened but she was determined to hold onto her independence and stay at home (in an isolated part of W. Leics). She is mentally

sharp, often anxious, and probably has OCD. Many carers have found it hard to work with her, as she would not change her ways. For two years before VHC got involved, we had been struggling to get adequate evening care. No one agency could provide both evening and morning care, so we ended up with two. We had tried recruiting personal assistants, used 5 other care agencies, phoned dozens of others, and did care calls ourselves. No-one else was able to keep up providing the evening calls Mum required.

VHC changed all that. They were able to provide consistent and reliable care for 3 years, and keep Mum living at home longer than she would have done otherwise. Their carers were kind, helpful, respectful of Mum's unusual ways, and often went the extra mile. VHC were relaxed about accommodating changes to Mum's care needs, both planned and unplanned. They were flexible about changing times of care, and increasing the length of calls and adding afternoon calls when they were needed. They kept Mum safe without getting caught up with unnecessary rules. They were quick to report problems and deal with them when they arose without blaming Mum, as some had done. They were always polite and helpful and generous with their time, in person and on the phone.

We particularly appreciated VHC's flexibility in Mum's last year at home, when she was becoming more and more disabled and needing more care, and it sometimes wasn't clear what care she would need week to week. It was only when Mum got to the stage of needing carers around 24/7 that she had to go into a care home. Although she wasn't able to continue living at home in the end, VHC helped make her last years there possible.

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Village Homecare Ltd

Care Provided by Village Homecare Ltd

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