Bluebird Care Mid and West Cornwall

Morlaix House, Newham Road, Truro TR1 2DP
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8.8 34 Reviews
  • Bluebird Care Mid and West Cornwall, Truro
Bluebird Care (Cornwall Mid & West Cornwall) is the first to be rated 'Overall Outstanding' by CQC in Cornwall. They provide services throughout the mid and west Cornwall areas. This includes Lizard to Fowey, Lands End, Newquay, Penzance, Helston and St Ives, Falmouth, Truro and Roseland Peninsular, St Agnes and St Austell, and all areas in between.

They take the time to listen to all clients and place people at the heart of the service. With ongoing training of staff, Bluebird Care ensures continuity of care for all people.

Bluebird Care (Cornwall Mid) offers a choice of flexible homecare and support services to adapt to suit the needs of the client. The services include 30-minute visit to live in or 24-hour care, respite care, cleaning service and elderly care. This could be short term or continued care.

Care Provided by Bluebird Care Mid and West Cornwall

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sharon Groves (Acting Registered Care Manager)

Funding & Fees Guide for Bluebird Care Mid and West Cornwall

  • Prices
  • £29.40 per hour
    £23.30 per 45 minutes
    £19.40 per 30 minutes


  • This is per hour Monday to Friday, weekends and holidays are charged at an enhanced rate


Bluebird Care Mid and West Cornwall Reviews (34)

Total of 34, showing 1-20
8.8

Bluebird Care Mid and West Cornwall has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Mid and West Cornwall has 34 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers, I have about six or eight people on my rota so I see different people which I'm pleased about as not keen on too many strangers attending to me.

Reply from Sarah Spreadbury, Marketing Manager at Bluebird Care Mid and West Cornwall

Thank you for your wonderful review, we are so pleased you enjoy your wonderful, caring team.


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Overall Experience  Overall Experience 5.0 out of 5

Over the time I have been receiving support from Bluebird staff, I have been treated with the utmost compassion and respect. Staff have seen me through some truly rough times and I don't know how I'd have managed without them. My confidence has come on leaps and bounds and I feel I was matched brilliantly
with my main support worker and I am so grateful.

Reply from Sarah Spreadbury, Marketing Manager at Bluebird Care Mid and West Cornwall

Thank you for your wonderful review, we are so pleased to hear the positive impact Bluebird Care Mid & West Cornwall have had. Thank you for taking the time to write a review it means so very much to us all.


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Overall Experience  Overall Experience 4.0 out of 5

Efficient and caring - always helpful.

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Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the visits of your carers which so far has been the same person. She is very jolly with my husband and I know I can leave him without any worries.

Reply from Emma Williams, People Culture Manager at Bluebird Care Mid and West Cornwall

Thank you so much for your positive review. We are glad that you are happy with the Bluebird carer, we will make sure to pass this on to her.


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Overall Experience  Overall Experience 5.0 out of 5

Throughout the past year, my daughter's team has been consistent and reliable. The carers have got to know and understand her well and therefore are able to respond to her daily needs. She benefits from having a permanent team of people around her, as her communication is very limited. As her mother,
I find the overall care for her is exceptional. I trust and appreciate the team and all they do for her.

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Overall Experience  Overall Experience 5.0 out of 5

Great carers, always on time, always polite and thoughtful. This team always goes above and beyond. Always here to help the whole family, just an amazing team.

Reply from Emma Williams, People Culture Manager at Bluebird Care Mid and West Cornwall

Thank you so much for your lovely review. We are so happy to read that you are happy with the team at Bluebird Care. We will of course pass your kind words on to them.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent all round delivery - friendly, efficient, helpful at all times. Always prompt and reliable, informing us of any changes in personnel/carer and/or changes in schedule. Staff made helpful suggestions where appropriate to source other available care regarding our needs. Very comprehensive overall.

Reply from Emma Williams, People & Culture Manager at Bluebird Care Mid and West Cornwall

Thank you for your review and kind words. We are very proud of our team and will of course pass on your comments to them. I am happy you have had a positive experience with Bluebird Care.


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Overall Experience  Overall Experience 5.0 out of 5

Life would be difficult without Bluebird.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are warm, welcoming and helpful and management (manager of Mid and West Cornwall) is excellent. Always has time for us if and when help is needed.

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Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law received from Bluebird Care was exemplary. They were professional and treated her with the utmost respect.

Reply from Emma Williams, People & Culture Manager at Bluebird Care Mid and West Cornwall

Thank you so much for your review; we are so happy to hear that Bluebird Care provided exemplary care. We will pass your kind comments on to the team. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

The manager of our area (Truro) is not as good as he should be. He doesn't listen to complaints and concerns about me not being comfortable with certain carers. I have asked him not to send certain carers here, but he still does. Most of the carers who come to my house are brilliant.

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Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care.

Reply from Emma Williams, People & Culture Manager at Bluebird Care Mid and West Cornwall

Thank you for your positive review. We are so glad that you have received excellent care, and we will, of course, pass this on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Came at short notice and provided excellent all-round care.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for your review; we are so happy to hear that Bluebird Care provided excellent care. We will pass your kind comments on to the team. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

Have found the care provided very satisfactory. Carers very understanding my needs, thoughtful and sympathetic in any situation. A very helpful add to my daily routines.
No Complaints.

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Overall Experience  Overall Experience 5.0 out of 5

As usual, we have had excellent care from all the Bluebird carers. They are kind and take very good care of me as they have done for 6 years.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for your kind words! We are so happy that you are happy with the care that we provide for you. We will of course pass your comments onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing the ladies every morning. They are always cheerful and take an interest in my day today activities, we put the world to rights and share a smile. I always feel relaxed and ready to face even the gloomiest of days. I regard them all as my friends.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for your lovely review. We are so glad that the Bluebirds make you smile, they definitely love coming to see you. I will pass this on to the team! Many Thanks, Emma


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Overall Experience  Overall Experience 4.0 out of 5

Since having Bluebird Care (which I thought I didn't need). I am helped to shower and hair wash with a delightful group of ladies. They all treat me with dignity and respect as well as being happy and having a laugh with me. I feel well looked after and am glad we chose Bluebird.

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Overall Experience  Overall Experience 4.0 out of 5

My husband is totally dependent on all of his day to day living and care needs. Both of us feel well supported by the management who always strive to accommodate additional requests and the companionship respite sitters and the domiciliary team double-handed 4 times daily. The staff members are very
aware of the boundaries between work and personal relationships and respect them. They treat my husband with care and dignity in what could be quite embarrassing circumstances. We are very happy with the arrangement.

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Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we get. The carers are lovely, polite and considerate. We would definitely recommend them.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for your kind words. We are very happy that you are pleased with the service you receive from our lovely Bluebirds and we will of course pass your comments on. Kind regards Emma. Williams


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird is a wonderful agency. I wish I could name my sister's carers here as they are very special. Without a doubt, Bluebird is the best agency that I have ever known.
Thank you.

Reply from Emma Williams, Recruitment & Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for your kind words. We will of course share your positive review with the team and will continue to provide the best quality care for your sister. Many Thanks, Emma


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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Bluebird Care Mid and West Cornwall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Bluebird Care Mid and West Cornwall is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid and West Cornwall is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Outstanding
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (10)

Graham

Graham Curruthers

Job Title: Director

Joined: 2015

Graham’s background is in business, where he trained as an architect and ran a busy Architectural practice, before using his management expertise to build and run a national charity in outdoor education and training.


He likes to support vulnerable people, and now uses his business and problem solving skills to ensure the Bluebird Care team are resourced and equipped to deliver high quality care for our customers.


Graham also wants to build strategic partnerships across the private and public sectors, to provide joined up services in Health and Social care, which are innovative and cost effective in meeting individual needs for the most vulnerable people.


Outside work Graham likes sailing, has been walking the Cornish Coast path with Carol, and is involved in community life through local church and club activities.


Carol

Carol Curruthers

Job Title: Director

Joined: 2015

Carol is passionate about care in the community with 30 years NHS experience as a Health Visitor working with elderly, families and children. She loves to meet individual needs, finding solutions and bringing relief to improve quality of life for those who need it most.


Her second love is for teaching and mentoring, passing on her knowledge to a generation of student Nurses, Health Visitors and now Care Workers, encouraging them to provide the high standards of care she expects of herself.


She also has practical management expertise, working in multi-agency Health and Social Care teams, to encourage joined up services which can deliver high quality, person-centred care throughout the community.


At Bluebird Care Mid and West Cornwall, Carol sees these passions fulfilled in overseeing and supporting a skilled work force of carers to provide consistently high standards of care for our customers, who rely on us for meeting their daily needs.


Away from work, Carol keeps up with family and friends, and likes contributing to local church and community life. She has been walking the Cornish Coast path in easy stages, and enjoys fair weather sailing in warm places.


Sharon

Sharon Groves

Job Title: Acting Registered Care Manager

Joined: 2023

Sharon is our acting Registered Care Manager, I have worked in the care industry for 30-plus years starting with elderly care and managing a 35-bed home. For 24 years I have worked and supported adults with learning Disabilities and Autism. I started as a Care Support Worker then a Registered Manager and for the last 14 years an Operational Support Manager, supporting Registered Managers to develop within their role; I have NVQs 2, and 3,4 in Health and Social Care and NVQs 4 and 5 in Leadership and management.


In my time off I like to walk the cornish coast and countryside


Sarah

Sarah Card

Job Title: Business Manager

Joined: 2023

Business Manager


Sarah

Sarah Jones

Job Title: Area Manager

Joined: 2014

I have worked in care for the whole of my working life, worked thirty years with children with learning disabilities and high complex needs. I originally joined the Bluebird Care team as a care assistant as I felt I needed to know the way domiciliary care worked before taking on more of an office role, and I am now working as one of the Area Managers for the company.


Out of working hours I enjoy spending time at home and like to spend time in doing any craft work that appeals at the time.I also like to travel.


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Colette Dodd

Job Title: Payroll & Finance Administrator

Joined: 2015

I like working with numbers almost as much as working with people. I am thankful for the opportunity to be part of a team in a company that not only promotes quality of life for our customers but also supports their staff to succeed.


Sarah

Sarah Spreadbury

Job Title: HR, Recruitment & Publicity Manager

Joined: 2023

I've embarked on an exciting new chapter at Bluebird Care, embracing a transition in my career while cherishing my dedication to caring for those in need, and at Bluebird Care the customers are at the heart of the work


With a passion for networking & meeting new people, this is a skill I have developed and thoroughly enjoy! you will see me at future events around Cornwall and I am responsible for all the marketing using my past skills in photography


My professional journey spans over 28 years, predominantly within various Health roles, notably in emergency medicine. Over the last six years, I've honed my skills in business and marketing, culminating in my arrival in the exceptional world of Bluebird Care.


I qualified as an Ambulance Technician with a Foundation Degree & NVQ/Diploma for Health & Social care, I have supported people and families my whole career, I am passionate about providing person centered care ‘your care your way’


Cornwall is the perfect place for us as a family we love to explore the southwest coastal path, cold water swimming and of course spending time exploring Cornwall with our two dogs


Lindsey

Lindsey Kneller

Job Title: Area Manager - Live-in Care

Joined: 2022

I have worked in Health and Social care since 2018 in many different job roles and have enjoyed all parts of building my career. I grew up in Suffolk and I’m glad I made the leap to move to Cornwall in 2015.


In my spare time I’m usually found walking my two dogs along the beautiful Cornish coastline, or spending time with my boyfriend, family and friends. My interests include music – I love to sing and I’m learning to play the piano, watching Formula 1 and watching Rugby – I look forward to the winter months so I can go to Penzance to watch the Pirates play!


I really enjoy my role as Area Manager for Live In Care and love working alongside such a wonderful team here at Bluebird.


Rachel

Rachel Tite

Job Title: Area Manager - Complex Care & Support

Joined: 2019

I have thoroughly enjoyed my development with Bluebird Care, I started out as a Domiciliary care worker and then moved to become a team leader which meant I was able to continue to do my care role, whilst supporting others to develop and learn new skills, I was encouraged to apply for the Area Managers role and I was successful! the role involves supporting my team and coordinating/managing care packages for those with Complex care needs


I have even stared in a short film and promotion campaign for Bluebird Care Be more Rachel!


I successfully completed Level 3 Diploma in Health and Social Care as well as my Math's & English, it was hard work but great support from the Bluebird Care team


I Previously worked in retail & educational environments where I had supported others to grow, learn new skills, work as team players and generally become more rounded individuals. I also volunteered for 13 years within scouting, I am so very grateful and proud to call myself a BLUEBIRD it is the best move I have ever made.


Abbie

Abbie Poultney

Job Title: Team Manager - Live-in Care

Joined: 2023

I’ve worked in care for the past 9 years in different roles, working in home care, a care home and now as the Live In Team Manager. This is my first management position and I’m really enjoying it, settling in well with the help of our lovely team of Bluebirds.


In my down time, I like to climb mountains! I spend as much time in Wales as possible when on leave, and on weekends I walk around our beautiful coasts/woodlands. I enjoy spending time with friends and family and walking the many dogs in my friendship circle – can’t wait to have my own one day!


I’m looking forward to working alongside the Area Manager to learn and grow in my role.


Frequently Asked Questions about Bluebird Care Mid and West Cornwall

What Type of Services does Bluebird Care Mid and West Cornwall offer?

Bluebird Care Mid and West Cornwall offers Home Care.

How many Carers does Bluebird Care Mid and West Cornwall employ?

Bluebird Care Mid and West Cornwall employs 100 carers.