Bluebird Care Mid and West Cornwall

Morlaix House, Newham Road, Truro TR1 2DP
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8.8 34 Reviews
Bluebird Care (Cornwall Mid & West Cornwall) is the first to be rated 'Overall Outstanding' by CQC in Cornwall. They provide services throughout the mid and west Cornwall areas. This includes Lizard to Fowey, Lands End, Newquay, Penzance, Helston and St Ives, Falmouth, Truro and Roseland Peninsular, St Agnes and St Austell, and all areas in between.

They take the time to listen to all clients and place people at the heart of the service. With ongoing training of staff, Bluebird Care ensures continuity of care for all people.

Bluebird Care (Cornwall Mid) offers a choice of flexible homecare and support services to adapt to suit the needs of the client. The services include 30-minute visit to live in or 24-hour care, respite care, cleaning service and elderly care. This could be short term or continued care.
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Care Provided by Bluebird Care Mid and West Cornwall

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sharon Groves (Acting Registered Care Manager)

Funding & Fees Guide for Bluebird Care Mid and West Cornwall

  • Prices

  • £29.40 per hour
    £23.30 per 45 minutes
    £19.40 per 30 minutes

  • This is per hour Monday to Friday, weekends and holidays are charged at an enhanced rate

Bluebird Care Mid and West Cornwall Reviews (34)

Total of 34, showing 21-34
8.8

Bluebird Care Mid and West Cornwall has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Mid and West Cornwall has 34 reviews.

Overall Experience

  • 29
  • 5
  • 0
  • 0
  • 0

Date Published

34
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Review from H V (Client) assisted by family/friend published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the wonderful care given to us by Bluebird Care Cornwall. Nothing is too much trouble for the team and they are happy to help with anything. We mostly see the same carers which is brilliant for continuity. I can't praise them enough. Carers who really care.

Reply from Emma Williams, Recruitment & Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for your kind, positive words. We are so happy to hear that you are happy with the standard of care you receive from our lovely Bluebirds. I will make sure this message is passed on to the team. Kindest regards, Emma.


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Review from D G (Client) assisted by family/friend published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has always been satisfactory and the ladies are all nice.

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Review from T H (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really grateful for the consistency of care, compassion and open communication. Everyone at Bluebird Care Cornwall Mid is approachable, empathic and always ready to help. My career is/was in care, and I am always trying to get my friends to apply for a job there because it's one of t he best organisations
I have come across in this area. The staff, experience and training are of really high quality, and I just love them.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for your kind, positive words. We are so happy to hear that you are happy with the standard of care you receive from our lovely Bluebirds. I will make sure this message is passed on to the team. Thank you for recommending us. Kindest regards, Emma.


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Review from Maria A (Daughter of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team Bluebird Care are, they go above and beyond in all they do for my Mum and also myself. They are so professional, respectful and caring in everything they do. I know my Mum is safe and well cared for which gives me peace of mind too. I am so grateful that Bluebird came into my Mum's
life and thank her staff team so much, they are like extended family.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for your lovely review and kind words. We are so glad that you are happy with the care that is provided for your mum. We will make sure to pass on your positive review to the team.


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Review from R C (Daughter of Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Bluebird are great. The most person-centred care agency I have come across. The carers are very well supported by management which makes for great carers as they feel supported, valued and cared for themselves. Nothing is too much trouble. All of the team are there for us whatever
we may need. We are truly blessed to have them helping us.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for taking the time to leave this excellent review. We really appreciate your kind words and will make sure these are passed onto the team.


Kind regards
Emma


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Review from Ros B (Niece of Client) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better care for my uncle with the care and dignity the girls showed him. I would like to thank them all. I would recommend Bluebird to anyone.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Ros, thank you for taking the time to share your thoughts and feedback with us. We are grateful for your honest feedback and we are glad you feel so positively on the high standard of care that we provide for your uncle. We will make sure that your lovely comment is passed on to the team.


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Review from C F (Daughter of Client) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, we have been using Bluebird Care for my Mum 3 times daily for a year since she had a stay in hospital. The care provided is outstanding in every aspect - care, empathy, humour, interest, connection, attention to detail. Contact with me daily has been reliable and allowed me to live my life
with confidence.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for taking the time to leave this excellent review. We really appreciate your kind words and will make sure these are passed onto the team.


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Review from J O (Daughter of Client) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird enables mum to live in her own home with some independence. They are so cheerful and efficient and Mum enjoys the daily visit. They manage her washing, housekeeping and personal care, which is a great comfort. I know she is safe, comfortable and cared for in the truest sense.

Reply from Emma Williams, Recruitment & Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us - and we agree, our Bluebirds are very cheerful and efficient! We count ourselves lucky for customers like you. Thank you!


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Review from Jill C (Wife of Client) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the care that my husband has received from Bluebird. The carers always greet him with total respect and treat him with extreme care and dignity.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for the lovely review, we work hard to meet expectations like yours, and we’re happy to hear that we have achieved that for you and your husband. We will make sure your kind words are passed onto the team. Kindest regards, Emma.


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Review from C L (Husband of Client) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird carers continue to arouse my admiration of both the organisation and the carers as individuals. The ladies have been caring for my wife since before Christmas and always arrive on time in a cheerful manner, which not only reflects their training but their attitude and commitment to their
calling. The most difficult task for me is to nominate "carer of the month". They all deserve the title, every month.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for leaving us such a wonderful review. We are thrilled that you are so positive about Bluebird Care; our staff will definitely be happy to read what you have written. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words.


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Review from J R (Client) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care agency. Punctual without fail. Highly trained professional staff. Caring and compassionate. Clear communication channels if any questions or changes to service required.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you so much for your kind words. We are so glad you are happy with the service that is being provided and that you are able to communicate well with the Bluebird Team.


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Review from Irene S (Wife of Client) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is thoughtful, friendly respectful, and competent. The company is most accommodating and helpful.

Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West Cornwall

Thank you for your kind, positive words. We are so happy to hear that you are happy with the standard of care you receive from our lovely Bluebirds. I will make sure this message is passed on to the team.
Kindest regards,
Emma.


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Review from L L (Wife of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care we receive from Bluebird Care.
The carers are excellent, caring and very professional. I feel confident that my husband is well cared for, is listened to and treated with respect and dignity. The staff and management are always helpful. The fees are quite high but we
feel we are paying for quality, well-trained carers that really care for their clients.

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Review from Margaret W (Mother of Client) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care that the client receives. The carers are, without exception, outstanding, consistently professional, competent and sensitive in the way they treat him. In fact, their visits brighten his day and he even seems to look forward to them coming.

Reply from Emma Williams at Bluebird Care Mid and West Cornwall

Thank you so much for your kind words. We will of course share your positive review with the team and will continue to provide the best quality care for your loved one.


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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Bluebird Care Mid and West Cornwall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Bluebird Care Mid and West Cornwall is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid and West Cornwall is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Champion of Champions Award- 2022 CAHSC Care Awards

Recipient: Bluebird Care Mid and West Cornwall

Date: Friday 08 Apr 2022 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

News (1)

News

Previous Events

There are no previous events for Bluebird Care Mid and West Cornwall

Meet the Team (10)

Graham

Graham Curruthers

Job Title: Director

Joined: 2015

Graham’s background is in business, where he trained as an architect and ran a busy Architectural practice, before using his management expertise to build and run a national charity in outdoor education and training.

He likes to support vulnerable people, and now uses his business and problem solving skills to ensure the Bluebird Care team are resourced and equipped to deliver high quality care for our customers.

Graham also wants to build strategic partnerships across the private and public sectors, to provide joined up services in Health and Social care, which are innovative and cost effective in meeting individual needs for the most vulnerable people.

Outside work Graham likes sailing, has been walking the Cornish Coast path with Carol, and is involved in community life through local church and club activities.

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Carol

Carol Curruthers

Job Title: Director

Joined: 2015

Carol is passionate about care in the community with 30 years NHS experience as a Health Visitor working with elderly, families and children. She loves to meet individual needs, finding solutions and bringing relief to improve quality of life for those who need it most.

Her second love is for teaching and mentoring, passing on her knowledge to a generation of student Nurses, Health Visitors and now Care Workers, encouraging them to provide the high standards of care she expects of herself.

She also has practical management expertise, working in multi-agency Health and Social Care teams, to encourage joined up services which can deliver high quality, person-centred care throughout the community.

At Bluebird Care Mid and West Cornwall, Carol sees these passions fulfilled in overseeing and supporting a skilled work force of carers to provide consistently high standards of care for our customers, who rely on us for meeting their daily needs.

Away from work, Carol keeps up with family and friends, and likes contributing to local church and community life. She has been walking the Cornish Coast path in easy stages, and enjoys fair weather sailing in warm places.

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Sharon

Sharon Groves

Job Title: Acting Registered Care Manager

Joined: 2023

Sharon is our acting Registered Care Manager, I have worked in the care industry for 30-plus years starting with elderly care and managing a 35-bed home. For 24 years I have worked and supported adults with learning Disabilities and Autism. I started as a Care Support Worker then a Registered Manager and for the last 14 years an Operational Support Manager, supporting Registered Managers to develop within their role; I have NVQs 2, and 3,4 in Health and Social Care and NVQs 4 and 5 in Leadership and management.

In my time off I like to walk the cornish coast and countryside

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Sarah

Sarah Card

Job Title: Business Manager

Joined: 2023

Business Manager

Sarah

Sarah Jones

Job Title: Area Manager

Joined: 2014

I have worked in care for the whole of my working life, worked thirty years with children with learning disabilities and high complex needs. I originally joined the Bluebird Care team as a care assistant as I felt I needed to know the way domiciliary care worked before taking on more of an office role, and I am now working as one of the Area Managers for the company.


Out of working hours I enjoy spending time at home and like to spend time in doing any craft work that appeals at the time.I also like to travel.

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Colette Dodd

Job Title: Payroll & Finance Administrator

Joined: 2015

I like working with numbers almost as much as working with people. I am thankful for the opportunity to be part of a team in a company that not only promotes quality of life for our customers but also supports their staff to succeed.

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Sarah

Sarah Spreadbury

Job Title: HR, Recruitment & Publicity Manager

Joined: 2023

I've embarked on an exciting new chapter at Bluebird Care, embracing a transition in my career while cherishing my dedication to caring for those in need, and at Bluebird Care the customers are at the heart of the work

With a passion for networking & meeting new people, this is a skill I have developed and thoroughly enjoy! you will see me at future events around Cornwall and I am responsible for all the marketing using my past skills in photography

My professional journey spans over 28 years, predominantly within various Health roles, notably in emergency medicine. Over the last six years, I've honed my skills in business and marketing, culminating in my arrival in the exceptional world of Bluebird Care.

I qualified as an Ambulance Technician with a Foundation Degree & NVQ/Diploma for Health & Social care, I have supported people and families my whole career, I am passionate about providing person centered care ‘your care your way’

Cornwall is the perfect place for us as a family we love to explore the southwest coastal path, cold water swimming and of course spending time exploring Cornwall with our two dogs

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Lindsey

Lindsey Kneller

Job Title: Area Manager - Live-in Care

Joined: 2022

I have worked in Health and Social care since 2018 in many different job roles and have enjoyed all parts of building my career. I grew up in Suffolk and I’m glad I made the leap to move to Cornwall in 2015.

In my spare time I’m usually found walking my two dogs along the beautiful Cornish coastline, or spending time with my boyfriend, family and friends. My interests include music – I love to sing and I’m learning to play the piano, watching Formula 1 and watching Rugby – I look forward to the winter months so I can go to Penzance to watch the Pirates play!

I really enjoy my role as Area Manager for Live In Care and love working alongside such a wonderful team here at Bluebird.

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Rachel

Rachel Tite

Job Title: Area Manager - Complex Care & Support

Joined: 2019

I have thoroughly enjoyed my development with Bluebird Care, I started out as a Domiciliary care worker and then moved to become a team leader which meant I was able to continue to do my care role, whilst supporting others to develop and learn new skills, I was encouraged to apply for the Area Managers role and I was successful! the role involves supporting my team and coordinating/managing care packages for those with Complex care needs

I have even stared in a short film and promotion campaign for Bluebird Care Be more Rachel!

I successfully completed Level 3 Diploma in Health and Social Care as well as my Math's & English, it was hard work but great support from the Bluebird Care team

I Previously worked in retail & educational environments where I had supported others to grow, learn new skills, work as team players and generally become more rounded individuals. I also volunteered for 13 years within scouting, I am so very grateful and proud to call myself a BLUEBIRD it is the best move I have ever made.

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Abbie

Abbie Poultney

Job Title: Team Manager - Live-in Care

Joined: 2023

I’ve worked in care for the past 9 years in different roles, working in home care, a care home and now as the Live In Team Manager. This is my first management position and I’m really enjoying it, settling in well with the help of our lovely team of Bluebirds.

In my down time, I like to climb mountains! I spend as much time in Wales as possible when on leave, and on weekends I walk around our beautiful coasts/woodlands. I enjoy spending time with friends and family and walking the many dogs in my friendship circle – can’t wait to have my own one day!

I’m looking forward to working alongside the Area Manager to learn and grow in my role.

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