Bluebird Care East Devon

141 High Street, Honiton EX14 1LW
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9.6 89 Reviews
  • Bluebird Care East Devon, Honiton
Bluebird Care East Devon is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care East Devon works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

Bluebird Care Devon is locally-owned and works to ensure the service is relevant to local Devon communities. The Bluebird Care team has delivered over 500,000 hours of care to both elderly and young adult customers throughout the Devon region.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care East Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care East Devon Reviews (89)

Total of 89, showing 1-20
9.6

Bluebird Care East Devon has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care East Devon has 89 reviews.

Overall Experience

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Review from Eilish D (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at BlueBird East Devon looked after my mum beautifully in her last months. Every function within the team (carers, office staff and managers) offered an exemplary service.
The team showed respect and compassion to my mum; respecting her wishes to be looked after in her home till the very
end would not have been possible without their outstanding care. At times of crisis, they stepped in and flexed care provision to ensure Mum was kept safe. In particular, her main carers were there to support me as well as my mum. Continuity of care was so vitally important to my mum and her regular carers became friends very quickly; this level of kindness is so important when patients are nearing end of life, particularly those who are so fiercely independent, like my mum. Also, the team in the office were fabulous - they were both so calm and compassionate in moments of crisis! I can't recommend BlueBird highly enough. They are the very best.

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Review from R L (Son of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used Bluebird for just over a year, with visiting care for an hour each morning to help with washing, dressing, and minor chores. She only stopped when she needed a live-in care service.
The care provided was absolutely excellent. Bluebird is one of the most expensive agencies, but the standard
of the care staff was faultless. She has made genuine friendships with the carers and was quite tearful about the idea of not seeing them again after moving to live-in care.
I wouldn't hesitate to recommend Bluebird Exmouth for visiting care if you can afford them. The only niggle my mother had was communicating with the Bluebird office staff. When she was confused over appointment times, she would try to phone the office, but often the phone would go unanswered. Also, the emails giving her appointment times were from a "no reply" address. She would try to reply to them and was confused when they went unanswered. Those are the minor areas I think Bluebird could try to improve upon.

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Review from L B (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who attend my mother are so friendly and professional. They treat her with respect and dignity. Would no hesitate to recommend Bluebird Care East Devon. Always reliable and on time.

Reply from Gavin Guy, Registered Manager at Bluebird Care East Devon

Thank you so much for taking the time to submit your review. It's always so heartening to hear that the support we provide is delivered to the highest standards we strive for at all times. It's great to be able to share reviews like this with the team.
Thank you


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Review from Irene B (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exmouth Bluebird team have given outstanding care and support to my mum for over 12 months, often going above and beyond. The staff are lovely. I live in Yorkshire and the accessible care notes have been invaluable for my peace of mind. I would highly recommend them to anyone seeking care for their
relative. Thank you to the amazing team.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for your feedback. It is so rewarding to hear how satisfied you are by the support our team provide. Thank you!


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Review from C B (Client) assisted by family/friend published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my wife was away on a respite break, carers came into our home twice a day to make sure I remembered to take my tablets and had breakfast or an evening meal. During the day, for one hour, an enabler visited me to chat with me and give me an opportunity to go for a walk, if I had any worries about
the day I could talk about it with them. I found the carers and enabler were reliable, extremely polite, friendly, respectful and efficient. I enjoyed the time my wife was away and am very happy with the care provided. The electronic link my wife had with the care team was invaluable for reassurance and peace of mind. Easy to use.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for your review. We are delighted that you had such a positive experience.


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Review from W M (Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provides exactly the service I require - professional, competent and friendly. I would recommend its services to anyone requiring care at home.

Reply from Sharon Wilkinson, Head of Operations at Bluebird Care East Devon

Thank you so much for such a lovely review. I am delighted to be able to share such positive feedback with the team. Our staff work extremely hard to ensure everyone has the best possible experience with Bluebird Care.


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Review from J P (Client) assisted by family/friend published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have been very helpful, supporting me three times a day with meals, dressing, personal care and household tasks.

Reply from Sharon Wilkinson, Head of Operations at Bluebird Care East Devon

Thank you for the lovely review, as a team we always try to give the very best support we can. It is always a pleasure to be able to pass on positive feedback to our team.


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Review from F G (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Exmouth are simply superb. Both within the office and the employees.
Whatever I request is given thought and if the result is not possible a reason is given and I can understand why, which is so important. Every effort is done to fulfil my request. For example, the person answering the mobile
phone last Saturday was able to help with my request, a huge thank you to her.
My mother’s dementia is deteriorating and is totally understood by the staff in the office at Exmouth.
The carers are wonderful, I am often on my regular video call to Mummy when they arrive in the evening and I catch up with the regulars, whom Mummy feels so safe and happy with.
Thank you so much for your compassion and care, it is so appreciated.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you kindly for your lovely words. Its a pleasure to be able to provide support for not only Mum, but the wider family.


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Review from Anna B (Daughter-in-law of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise or thank Bluebird Care enough for the incredible care they gave my Father-in-law, and also the support they gave to us, in the last few weeks of his life. Every single member of their wonderful team was without exception, polite, kind, thoughtful and above all professional. From the
admin staff who carried out the initial assessment, to the fantastic team that came in around the clock to look after him. Because of Bluebird my Father-in-law was able to stay in his own home right up until he peacefully passed away. Thank you so much to each and every one of you.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you so much for your amazing feedback. We're proud of what we do and feedback like this is so valuable for the whole team. It was a pleasure to be able to support you all.


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Review from Loraine D (Mother of Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided for my son while we were on holiday for a week were exceptional. All the carers were professional, reliable, efficient and very caring and made him feel relaxed and happy with their friendly banter. Nothing was too much trouble for them. Amazing support all week, much appreciated,
thank you.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your amazing feedback. We're glad to have been able to support you all to have a lovely holiday and hope to see you back again.


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Review from William C (Husband of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding when dealing with my wife, who is doubly incontinent and can be awkward, is absolutely outstanding.

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Review from Katie P (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird helped me look after my mum through the last four years of her life. She had dementia, which saw her decline slowly over that time. Following a stroke, her needs (and mine, as her prime carer) increased. Bluebird then came every morning for the last six months.
I received excellent support
from the coordinators, who always did their best to organise carers for the days and times that suited us, even when needs changed.
Every carer was good at their job, providing gentle, respectful and very friendly care. I had my favourites, of course! Those who made me feel particularly supported through their professional experience and wonderful attitude to care. But, I was happy to see any of them. I couldn’t have done it without them, and I would recommend the organisation without hesitation to anyone who needs any level of help and support.

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Review from C D (Niece of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May, my aunt suffered a deterioration in her health. We were fearful of how things would work out, regarding her quality of life. However, by increasing visits from Bluebird Care, she is once again feeling so much better and intends to carry on enjoying living in her own home. This situation could
not have been achieved without the care and support which she has received from Bluebird. The service is so reliable, and my aunt sings the praises of those who visit her. Thank you, Bluebird - it makes a world of difference to know my aunt is happy again, and she is still doing so well at the grand age of 96-years (the same age as the Queen)!

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Review from J P (Daughter of Client) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been really impressed by Bluebird. The live-in-care manager took great care to match my parents with the right carer and even managed to extend the care with 1 day's notice when my father had a fall. My parents have now had 2 cares and both have been exemplary. The first carer was incredibly kind
and attentive, taking care to work with my father's routines his mood lifted within days of her arrival. The second carer impressed from the start, containing pragmatism with kindness and generosity of spirit she looked after my mother initially whilst my father was in hospital, raising the spirits by cooking delicious food including wonderful cakes. Since my father's return, she has worked tirelessly and proactively to address his mobility and other issues. My father is really compatible with her and his improvement in the last 2 weeks is largely down to her. I do not know what we would have done without her.

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Review from J S (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all the care I receive and the care workers are lovely.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from I D (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do a wonderful job when they visit. The office was helpful in setting my care up.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from J J (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I have met have been courteous, friendly, helpful people.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from J D (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise too highly the three young ladies who have visited me. They are all so hardworking and a delight they are caring and they really do care and know what they are doing. Thank you all.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from E C (Wife of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and understanding of my husband's Dementia.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from Stephanie M (Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff arrived promptly at the time arranged.
All were cheerful, polite, meticulously clean and professional in their care.
I cannot recommend Bluebird care highly enough.
They proved to be utterly reliable and treated my husband so kindly and afforded him every dignity.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Bluebird Care East Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care East Devon is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Devon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (7)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader & Head of Operations

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Debbie

Debbie Marshall

Job Title: Quality and Training Manager

Joined: 2016

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.


As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.


Kirsty

Kirsty Pidsley

Job Title: Registered Hub Manager

Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.


Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.


Julia

Julia Boyer

Job Title: Care Co-ordinator

Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.


As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.


Rachel

Rachel Baker

Job Title: Care Supervisor

Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.


Frequently Asked Questions about Bluebird Care East Devon

What Type of Services does Bluebird Care East Devon offer?

Bluebird Care East Devon offers Home Care.

How many Carers does Bluebird Care East Devon employ?

Bluebird Care East Devon employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Devon to verify any information. View our terms and conditions. Bluebird Care East Devon has a Platinum Service – more info.