Bluebird Care East Devon

141 High Street, Honiton EX14 1LW
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9.6 89 Reviews
  • Bluebird Care East Devon, Honiton
Bluebird Care East Devon is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care East Devon works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

Bluebird Care Devon is locally-owned and works to ensure the service is relevant to local Devon communities. The Bluebird Care team has delivered over 500,000 hours of care to both elderly and young adult customers throughout the Devon region.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care East Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care East Devon Reviews (89)

Total of 89, showing 21-40
9.6

Bluebird Care East Devon has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care East Devon has 89 reviews.

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Review from B C (Son of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful when changing visits after road works. From January to February 2022.
All carers are very helpful and make mums day with their friendly visits.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from Anthony C (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff who have attended my mother since November 2021 are very caring, kind, considerate and always willing to do any extra tasks.
My mother now really looks forward to the visits as she has some company and always feels safe and reassured.
Any issues are dealt with quickly and efficiently
by the office staff including enquiries by email or phone.
I can highly recommend Bluebird as a care company.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from J W (Client) assisted by family/friend published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird care for almost 2 and a half years and have always found the carers to be kind and friendly and very good at their job.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from Lucy D (Daughter-in-law of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebirds Care are always kind, positive and professional when caring for my mother-in-law. She has only recently required their services, but as a family, we have already been reassured that all her needs are being met and information concerning her care is always communicated to us. Thank you!

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you for your feedback; it's so important to us that our customer's families and loved ones feel as safe and reassured in our care as we hope our customers do.


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Review from Lesley L (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Bluebird since Sep 21. Although initially reluctant to have home care, mum now feels very happy with her twice daily visits and particularly looks forward to seeing her main carer, who is personable, caring, efficient and with an eye for detail. It’s reassuring
to know that as mum’s needs increase, in consultation with Bluebird, her care can be extended.
To start with, there was a lack of continuity of carers, (other than the main carer), which caused some stress to mum, however, Bluebird listened and this issue has largely been addressed; Mum now receives care from a much smaller cohort, which we’re very happy about.
Starting in-home care is a big step for many; Bluebird understands this - its carers are friendly, kind, respectful of their clients and property. The manager and supervisors are on hand to deal with any concerns or increased needs, reviewing the service to clients on a regular basis. I wholeheartedly recommend Bluebird Care.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care East Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from A S (Client) assisted by family/friend published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care to be efficient, caring and helpful, both for myself and previously for my husband before he passed away.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for your feedback, it was our pleasure to have supported your late husband and to continue to also support you too.


The Bluebird Care Exmouth Team


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Review from Pat C (Wife of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of having Bluebird Care for my husband, I was able to relax and leave him, knowing he was safe in their hands.
This is so important for a full-time carer, to be able to have this time out and let someone else take over for a time.
Bluebird Care is always punctual, and treat both
my husband and I with respect and care.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your review; it's a great pleasure to know that we are able to not only support our customers but their family members.


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Review from Jean B (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all of the staff at Bluebird who has visited me treat me with respect and most willing to help me if needs be. They are always polite and I look forward to seeing them.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you for this feedback. It's so good to hear that you look forward to seeing your support team!


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Review from Rosemary C (Daughter of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were very happy with the carers who helped them. They were unaccustomed to care at home but the staff were confident, competent and caring. I was very reassured as I don't live locally. The office staff were friendly and patient.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your positive feedback it is very much appreciated and will be passed on to the care team and office staff.


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Review from Gwenda S (Niece of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my aunt in April after not being allowed to see her for such a long time, I could not believe how well she looked. She is receiving care from Bluebird and they have clearly done an amazing job at getting her back to baseline and her being able to be independent in her own home again.
I saw one of the care workers while I was here and was delighted to see the correct use of PPE and how professional they looked.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your excellent review and observations, the feedback is very much appreciated by all the Bluebird care team.


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Review from J B (Daughter of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the first contact with Bluebird, they were very helpful, friendly and great listeners. They went out of their way to fit my mum into their busy timetable. My mum was adamant she did not want carers but has accepted Bluebird really well. All credit to the carers. Thank you.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your positive feedback it is much appreciated and glad we could help your mum moving forward.


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Review from Michael B (Son of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff went above and beyond to organise additional care for my mother when she needed it and to make everything work. Very professional. Highly recommended. Staff are caring and compassionate, and it is very reassuring to know my mother is so well cared for.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your kind review; it is very much appreciated. I will feedback to the office team your positive comments.


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Review from Jonathan N (Son of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service as are my parents. Bluebird use carers who are very sympathetic and aware of my parent's needs. Initially, my parents were not convinced about care of this type, but they now look forward to the daily visit. The back up service from the office team is also excellent, when
there have been emergencies both ladies keep me aware of what is going on.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you very much for this kind review it is very much appreciated, glad you are happy with the care provided.


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Review from T P (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful group of carers always punctual and will assist me in any task.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your kind review it is very much appreciated, I will inform the care staff of your feedback.


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Review from Tina G (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Empathic carers. Prompt response to enquiries. Reliable.
Following government guidance in relation to the donning and doffing of PPE
Good communication with both office and front line carers.
OpenPASS allows me to put my mind at rest and evidence that Mums needs have been met, or attempted to have
been met, pending Mums level of compliance.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your kind review it is very much appreciated by the East Devon office team and care team.


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Review from S B (Daughter of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our night sitter was knowledgeable, competent and friendly, she was kind and very supportive. She went above and beyond her hours to help us in our sad situation. I would recommend the service provided.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for taking the time to give us this feedback. We're glad that the member of staff was able to support you at that vital time and wish you all the very best.


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Review from Marita A (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care East Devon is truly exceptional on both accounts. Dementia understanding and rehabilitation after a serious hip operation. Could not have been better.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your review. We are so pleased you are happy with the service East Devon carers are providing.


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Review from Mary L (Client) assisted by family/friend published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experienced carers obviously perform better and worm more quickly within the allotted times to deliver very good care.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your review it is much appreciated by the East Devon office team and care team.


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Review from S H (Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my care has been provided I have no fault at all. All my carers have been so kind and help me in all the ways I cannot do myself.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for the feedback it is much appreciated, I am glad you are happy with service we deliver in East Devon.


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Review from Charlotte M (Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls who support me are amazing, they make me laugh and make me feel like they are friends rather than carers. Nothing is too much trouble. They raise my spirits when I am feeling low. Everyone I have been in contact with has been friendly and always willing to help me, they offer flexibility
and are always able to adjust my plan if needed. Thank you to everyone.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you for your kind words, we know the carers always enjoy your visits as well. We're glad to be able to support you in the way you need us to.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Bluebird Care East Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care East Devon is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Devon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (7)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader & Head of Operations

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Debbie

Debbie Marshall

Job Title: Quality and Training Manager

Joined: 2016

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.


As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.


Kirsty

Kirsty Pidsley

Job Title: Registered Hub Manager

Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.


Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.


Julia

Julia Boyer

Job Title: Care Co-ordinator

Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.


As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.


Rachel

Rachel Baker

Job Title: Care Supervisor

Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Devon to verify any information. View our terms and conditions. Bluebird Care East Devon has a Platinum Service – more info.