Bluebird Care East Devon

141 High Street, Honiton EX14 1LW
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9.6 89 Reviews
  • Bluebird Care East Devon, Honiton
Bluebird Care East Devon is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care East Devon works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

Bluebird Care Devon is locally-owned and works to ensure the service is relevant to local Devon communities. The Bluebird Care team has delivered over 500,000 hours of care to both elderly and young adult customers throughout the Devon region.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care East Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care East Devon Reviews (89)

Total of 89, showing 41-60
9.6

Bluebird Care East Devon has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care East Devon has 89 reviews.

Overall Experience

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Date Published

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Review from Mary L (Wife of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Bluebird Care Exmouth has been a positive one, the carers are always very pleasant and friendly and usually arrive within the time frame agreed with us.
I have found the service to be flexible in order to fit in with our family life and extra care has been provided on several occasions
to facilitate hospital appointments for myself.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your feedback, it's a pleasure to support you both.


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Review from Joy M (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was on an end of life care package and throughout my time while with my father in his final days, the care staff from Bluebird Care Exmouth showed compassion and empathy towards my father and the family around. Care staff were professional and very caring, and as a retired social worker, I
could not fault the care provided from the management and care staff. Nothing was too much for the carers.
The carers now care for my mother and continue to provide the same care and compassion towards my mother as they did my father. They are proactive in identifying things that need to be attended to in my mother's home, as my mother will often say nothing needs to be done. Bluebird have taken a huge weight off us as a family as they keep us informed of changing care needs. I fully recommend Bluebird Care Exmouth.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for this review, it is so rewarding to know we were able to positively contribute to your father's care at the end of his life.


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Review from Linda R (Sister of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has had exceptional care from Bluebird Care Exmouth from the start. He faces many challenges from complex Parkinson's and Bluebird's support and management teams have been equal to them all. They are thoroughly professional, competent and clearly deeply caring, and he really appreciates the
difference they are making to his life.
The carers are completely reliable, very efficient and effective and never lose sight of the person behind the problem.
They've brought humour and a breath of fresh air during this difficult and isolating time, kept his spirits up and boosted his confidence.
Everyone I've had contact with has proved invaluable to me, remote managing his care from 600 miles away.
I hope Bluebird Care are still going strong when I need them!

Reply from William Flint, Director at Bluebird Care East Devon

Thank you for this review, we are really grateful for the feedback and to know that we are making a difference, we love what we do!


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Review from Pamela-Ann K (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided by all the Bluebird carers who visit my elderly mother, who has dementia, is exceptional. Without their care and support, my mum would sadly need to be in a care home. However, with the daily hourly visits from the carer to assist her with all daily tasks, she is able to stay
at home and within her comfort zone.
My mum looks forward to seeing the ladies each day and they are brilliant when chatting and listening to my mum's confabulations!
I would not hesitate in recommending Bluebird Care to anyone who needs support for a relative. They have been a godsend during these exceptionally stressful times of Covid. We would have been at a loss without their amazing support and care.
Bless them.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Wow, thank you for such amazing feedback which will be shared with the whole team. Its been a pleasure supporting your Mother and working with you to ensure she can remain living in her comfort zone. Many thanks.


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Review from Janet J (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has Bluebird Care and in these very difficult times due to lockdown with the Covid outbreak, I honestly don’t know what we would have done without them. Just to know that all aspects of her care needs are taken care of and she has company three times a day is a great comfort to me.
My mother
is a very independent woman, and the carers have got to know her well and work with her to help keep as independent as she wants and is safe to do so.
Communication with the team is very good and allows me to keep up-to-date with every aspect of her daily care, any concerns I may have are always dealt with quickly and efficiently.
With this care in place, my mother can stay living safely in her own home which is what she wants.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your feedback, it has been a pleasure to support Mum and in particular to be able to facilitate this support during the difficult year when it's certainly been more difficult for Family members as well.


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Review from M R (Daughter of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving care from Bluebird for nearly 3 years. After the initial settling in period, the carers visiting her have been prompt, caring and competent. Overall we have had full confidence in them. I have always felt able to contact the office and speak to a supervisor to discuss any
changes to mums needs.
As with all teams, there are those with more experience and those whose care and attention stand out but we feel all the carers have given their best.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you for your review it is very much appreciated by the carers and the office team.


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Review from Jill D (Daughter-in-law of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider is exemplary. Carers are always diligent, caring and eager to respond to the personal needs of both my mother and father-in-law in order that their choices are heard and adhered to. Any care queries are quickly responded to. Thank you all.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for this review of our Service, we really appreciate it and take great pleasure in making a difference to the lives of your mother and father-in-law.


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Review from D A (Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are friendly, helpful and work hard. I am very satisfied with the help we receive and have already recommended the company to friends.

Reply from William Flint, Director at Bluebird Care East Devon

It is very satisfying to know you have already referred Bluebird Care East Devon to others for which we are grateful. Thank you so much for taking the time to review the East Devon team, we appreciate your feedback.


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Review from V M (Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family live away, Hampshire, Cornwall and Lancashire, but phone regularly and have now bought me a computer so I can talk with one of them daily and look forward to December when I hope to see them. My girl carers are excellent and although only have two half-hour slots daily, they do everything
them can to make me comfortable including shopping and necessary cleaning. I have regular help from two girls and one exceptional girl twice a day. I honestly could not have better. If I could have someone to help in the garden and could afford it I would. The support I have here, form everyone, is excellent. Thank you.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you so much for your feedback it is much appreciated, I will let the carer's know how grateful you are.


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Review from R K (Husband of Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most satisfied with care provided.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for taking the time to provide us with your feedback, we are of course delighted that you are so pleased with the service the Team provide, this will be a real boost for them!


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Review from B F (Daughter of Client) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother wants to stay in her own home and the Bluebird team have worked tirelessly to enable this to happen. I will never be able to thank them enough for the care and support shown to mum and to myself at a very worrying and emotional time.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you for your comments, it's been a pleasure to be able to support not only Mum, but the family as well, and always inspiring to see how everyone works together to get the best outcome.


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Review from Lynda M (Daughter of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly reliable company. professional in appearance. I totally rely on Bluebird for my mother's care needs. I think they should be tested for coronavirus as staff in care homes are. I have had issues with staff leaving early though. This is often because my mother tells them they can go. I can always
pick up the phone to Bluebird and their response to any request is met quickly. All in all, I could not do without Bluebird. They are doing a great job in difficult circumstances.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care East Devon

Thank you Lynda for your excellent review, the feedback is much appreciated and will be passed onto the team.


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Review from Oliver D (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had three live-in carers, all of whom satisfactory, but two (female) were better than the male. They were more domesticated and proactive. I was disappointed that no one from Bluebird asked me how I was getting along with these people. The daily visits (one am and one pm) were fine.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your feedback, which we will use as a tool to help us improve the service. I’m sorry that you felt the two reviews undertaken by our dedicated Live-in care team did not give you the level of contact you wanted. We are pleased to be able to continue supporting you to manage independently at home and thank you for your feedback.


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Review from W W (Client) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased to have my shopping done by Bluebird staff during the isolation. Everyone was really pleasant and helpful.
So, thank you very much to those arranging the help, those who have been shopping for me up until now and to those who will help me onAugust 18th and September 1st.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your comments. It's been amazing to see the community rally together in these strange times and we were happy to be able to help.


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Review from C R (Daughter of Client) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased with constant care and attendance even through these very difficult times (covid). My mum has used Bluebird Exmouth since June 2018 and has never had a visit cancelled - excellent! Carers all have a genuine interest which makes me feel very confident.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your comments, its an absolute pleasure to support your mum.


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Review from Rachel M (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Exmouth cared for my dad for a couple of years before he relocated to be nearer his family. I know how much he looked forward to their daily visits and they seemed genuinely pleased to see him too. The office team were always very helpful whenever I contacted them and I would have no hesitation
in recommending Bluebird to anyone who is considering carers for their loved ones.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your feedback, we wish Dad all the very best in his new home.


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Review from Martin (Son of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 90 has dementia. I live in London and her daughter lives in Spain. Bluebird have provided the day-to-day care that we just are unable to provide. Everyone has been absolutely fantastic, not just doing their job in a really professional manner, but really caring for and providing companionship
too. At this truly extraordinary time, the management team have a clear pragmatic strategy for getting through this looking after my mum and their team. Thanks to everyone.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your positive feedback, so much value will be gained by sharing this with the care team.


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Review from Caroline S (Daughter of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say a continuing thank you all of you at Bluebird Care Exmouth. You have been absolutely amazing with the care and compassion that you have afforded my parents and we could not have given our father the possibility of staying at home (where he wishes to be) without the support that you
have given us all. We really value the partnership that we have built with you.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Many thanks for your feedback, it continues to be a pleasure to be able to support the whole family.


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Review from M P (Client) assisted by family/friend published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed by Bluebird. The patience, understanding and attention we receive is excellent. Ninety per cent of the carers prove that it is a vocation and not just a job, giving of their own time if required. They are polite and considerate. Our one criticism, University students should not
be employed in vacation as it is just a fill-in holiday paid job and the sooner done the better.

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Review from N T (Wife of Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased to have Bluebird to care as I just couldn't do it on my own. It is so nice to speak to other people as it is like living on an island. They have been helping me since March 22, 2018, so am pleased to still have them helping us.

Reply from Frances Rowe at Bluebird Care East Devon

Thank you for your feedback, it's really very valuable for the team to be able to continually improve the service we provide.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Bluebird Care East Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care East Devon is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Devon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (7)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader & Head of Operations

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Debbie

Debbie Marshall

Job Title: Quality and Training Manager

Joined: 2016

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.


As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.


Kirsty

Kirsty Pidsley

Job Title: Registered Hub Manager

Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.


Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.


Julia

Julia Boyer

Job Title: Care Co-ordinator

Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.


As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.


Rachel

Rachel Baker

Job Title: Care Supervisor

Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Devon to verify any information. View our terms and conditions. Bluebird Care East Devon has a Platinum Service – more info.