Bluebird Care East Devon

141 High Street, Honiton EX14 1LW
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9.6 89 Reviews
  • Bluebird Care East Devon, Honiton
Bluebird Care East Devon is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care East Devon works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

Bluebird Care Devon is locally-owned and works to ensure the service is relevant to local Devon communities. The Bluebird Care team has delivered over 500,000 hours of care to both elderly and young adult customers throughout the Devon region.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care East Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care East Devon Reviews (89)

Total of 89, showing 61-80
9.6

Bluebird Care East Devon has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care East Devon has 89 reviews.

Overall Experience

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Review from D H (Son of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used Bluebird for a short period of time but they provided a service which was all that we could have asked for. My 95-year-old Mother was very impressed. "Well done".

Reply from Frances Rowe at Bluebird Care East Devon

Thank you for you're feedback. We wish Mum and the whole family the very best for the future, it was a pleasure to be able to support you.


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Review from Maureen H (Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect from carers. I was genuinely thrilled with every carer. I was treated with dignity and respect. I told the girls there was no modesty, which did not come into it. They were all lovely. I wish them all the best of luck and keep doing a grand job.

Reply from Frances Rowe at Bluebird Care East Devon

Many thanks for your feedback which will be shared with the whole team, it was a pleasure to be able to support in your time of need.


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Review from K W (Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good.

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Review from Ann M (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has provided care for my mother for the last year or so. My mother has dementia and lived on her own in a sheltered housing flat. Whilst family members did not meet all the staff working with her, those that we did meet were polite and friendly. The fact that there was only limited consistency
in who she saw we found a disadvantage as, with her memory problems, she did not always know who was there. We found it sometimes difficult to contact the organisation as we did not have a named link person and replies were not always immediate. The limited time that the carers visited (whilst arranged with us) meant that there was no chance for them to use their initiative, relying solely on a list of tasks provided by their office. We were concerned that once when the carer arrived and found that our mother was unwell and had vomited, despite the fact that she cleaned her up, put her to bed and called the doctor, she did not clear up the vomit or stay until the doctor came.

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Review from Kevin C (Son of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother is first-rate.
She is very happy with all aspects of the care provided, it has improved her life greatly.
Not only are the carers well trained and always well presented in a uniform but the management staff are also helpful and friendly.
They are the best thing to happen
in mum's life for a long time.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you for your review, It's so valuable to know that we could be a part of improving our customers lifestyles.


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Review from J H (Daughter of Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is now too frail to go on holiday bet he enjoys coming to visit me in Exmouth. This is only possible because of the wonderful care he is given by the staff at Bluebird Care. What impressed me the most is that the carers see beyond an old man who these days can do less and less for himself
to the man he once was. They chat away at him, ask him about his life and actually listen to what he has to say. All in all, they have become a hugely important part of his holiday.

Reply from Frances Rowe, Registered Manager at Bluebird Care East Devon

Thank you for your review, its been a pleasure to support your Father on his visits, our team have all really enjoyed his company.


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Review from Glenn P (Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After initially having the suggestion of help around the home I was slightly anxious. After meeting the manager and the various different helpers, I am now completely at ease and understand that they are all lovely, warm and helpful people who will always go above and beyond the call of duty to ensure
that you are safe. Very happy, could not recommend this service enough!

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for taking the time to lodge your feedback about the services you received from Bluebird Care East Devon. We appreciate that the prosepct of having help at home can give rise to anxieties, I am delighted therefore to learn that yours has been a pleasurable experience!


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Review from R S (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are both disabled and benefit from the care we receive. Careworkers and office staff have been very good at adapting the care given to match our changing disability requirements. Overall it is a very satisfactory package.

Reply from William Flint at Bluebird Care East Devon

Thank you so much for taking the time to review the care and support you have received from Bluebird Care East Devon, the team will be delighted to know that you are very satisfied with them!


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Review from Elizabeth A (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the lady who works for me. She is very thorough, always polite and caring.

Reply from William Flint at Bluebird Care East Devon

It is very satisfying to learn that your experience has been so positive and of course that you are treated politely and with care.


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Review from Hilary M (Daughter of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Bluebirds are always punctual and cheerful. A professional approach.

Reply from William Flint at Bluebird Care East Devon

Thank you for your feedback and for taking the time to document it. I'm very pleased that you find the team polite and cheerful!


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Review from Sandra W (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the service now for 10 months. My experience throughout has been one of a caring agency, within an ethos of continuing to strive for the highest standard they can.

Reply from William Flint at Bluebird Care East Devon

Thank you for your review, your feedback is appreciated and I'm particularly glad that it is clear to you that we do strive to deliver the very best for our customers.


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Review from K M (Friend of Client) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of Bluebird Care visit my elderly neighbour every day and since having them, she is almost a different person doing so much more for herself. I cannot thank them enough for helping her regain her independence.

Reply from William Flint at Bluebird Care East Devon

Thank you so much for your feedback, we are delighted that your neighbour is doing so well with the support of the team from Bluebird Care East Devon. Thank you!


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Review from J W (Client) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Bluebird Care (Exmouth) from 25th November 2018 - 9th December 2018. The support they gave us helped us over a difficult period and we would recommend Bluebird Care (Exmouth) to everyone needing a helping hand.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for taking the time to provide this feedback, it is very heartening to the the Team that work to support the community in Exmouth.


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Review from Phil S (Son of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have changed my mother’s life she can now live happily in her own home without worries.

Reply from William Flint, Director at Bluebird Care East Devon

Thank you so much for this feedback, we have made sure that the care team are aware as this encouragement is invaluable and very motivating for us all. Many thanks.


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Review from Edward L (Client) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Exmouth) provided a very professional and caring service. I would recommend them to anyone looking for a high level of care and reliability.

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Review from D M D (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There have been ups and downs but everything has settled down.
My carers are lovely.
I am quite pleased with everything at the moment.
I would certainly recommend Bluebird to anyone.
If things are wrong, the staff in the office put thing right.

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Review from S B (Client) assisted by family/friend published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always look forward to my care assistants visits, without whom I wouldn't get a hot meal or shopping. They help me enormously and I couldn't exist without them. The girls have helped to organise my flat, enabling it to be used more efficiently and look sparkling. Plans may be ahead for a car trip
and the girls have kindly offered me encouragement and to take me out. We always have a laugh and they cheer me up!

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Review from R J (Daughter of Client) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird were able to react to and provide emergency care requirements at very short notice. The company not only reassured and assisted me at a very stressful time in the most professional and caring way but also provided the most charming and proficient care professionals for the service our family
needed. I cannot recommend Bluebird more highly.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Fantastic feedback for our amazing team of Devon Bluebirds working from our East Devon Care Hub. Thank you for taking the time to write this testimonial.


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Review from Delia P (Daughter of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many negative experiences with other care agencies, it was such a relief to find my Dad carers through Bluebird. Unlike the other agencies, they tailor his visits to the times that suit him, and always put his needs and wishes first. All the carers are so kind, and he enjoys chatting to them and
even singing with them! The Bluebird carers have been especially good at recognising developing health problems and contacting Dad's GP or District Nurses as appropriate. Knowing he is being so well cared for has brought the family such peace of mind. I especially appreciate the excellent communication on the part of the Bluebird office, as I'm kept abreast of what's happening with Dad between my visits. I would not hesitate to recommend Bluebird to anyone in need of care services.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

So great to hear yet more incredibly positive feedback for our care team based in Exmouth. Thank you for taking the time to write your review and testimonial of the work of our Devon Bluebirds.


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Review from Christine H (Daughter of Client) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Bluebird Honiton, the careers, supervisors and administration staff have provided Mum with exceptional care. They are always willing and indeed offer to do that bit extra to make her life with Dementia the best it can be. They started with taking her shopping when she could no longer
drive and now provide full personal care. They are a wealth of information to someone like me who does not have a background in care and provide great peace of mind. They have the answers to everyday problems and have stepped into to sort out pickles that Mum has got herself into, which is very reassuring as I live a three hour drive away. I could not recommend them more highly and they have become like an extended family to both Mum and myself. I have a great deal of admiration for the work they do and greatly value their support. A huge thank you to all.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Bluebird Care East Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care East Devon is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Devon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (7)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader & Head of Operations

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Debbie

Debbie Marshall

Job Title: Quality and Training Manager

Joined: 2016

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.


As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.


Kirsty

Kirsty Pidsley

Job Title: Registered Hub Manager

Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.


Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.


Julia

Julia Boyer

Job Title: Care Co-ordinator

Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.


As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.


Rachel

Rachel Baker

Job Title: Care Supervisor

Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Devon to verify any information. View our terms and conditions. Bluebird Care East Devon has a Platinum Service – more info.