Bluebird Care East Devon

141 High Street, Honiton EX14 1LW
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9.6 89 Reviews
  • Bluebird Care East Devon, Honiton
Bluebird Care East Devon is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care East Devon works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

Bluebird Care Devon is locally-owned and works to ensure the service is relevant to local Devon communities. The Bluebird Care team has delivered over 500,000 hours of care to both elderly and young adult customers throughout the Devon region.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Care Provided by Bluebird Care East Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care East Devon Reviews (89)

Total of 89, showing 81-89
9.6

Bluebird Care East Devon has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care East Devon has 89 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The care I received following wrist surgery in Oxford, including the extraction of bone from my left hip, was excellent.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Thank you so much for taking the time to respond - it means such a great deal to the fantastic team we have in Exmouth.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Exmouth) are very caring and professional people, who have made it possible for my Dad to stay in his own home. They treat their clients with respect and good humour, enabling older people to retain their dignity.
They keep a very watchful eye out, flagging up potential issues early,
and taking the initiative on getting medical professionals to visit if needed.
We have total confidence in the organisation and its staff and know that my dad's life has been enriched by the kind and friendly people who look after him.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Thank you for taking the time to write a review of the care you receive from our fantastic team working from the Exmouth Care Hub. This kind of feedback both motivates and inspires. Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

I find Bluebird Care very good and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

A professional, reliable and friendly service.
My mother enjoyed the interaction with the carers and I enjoyed the break that it afforded me.
Many thanks.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon

Thank you for taking the time to review our care, we really appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers that attended my wife did so in the most caring and considerate manner.

Reply from Emma Perrett, Head of Strategy & Comms at Bluebird Care East Devon

Thank you for taking the time to review our services.


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Overall Experience  Overall Experience 5.0 out of 5

We chose Bluebird Care, Exmouth for mum having used them a few years ago for dad's care. Initially one visit per day, sadly overnight she fell, breaking her hip, the carer and a nursing trained staff member were amazing to mum and me. Whilst hospitalised, they kept in contact, guiding us through this
difficult time.


Once back home, visits were increased to 4 a day. She fell again breaking a wrist, poor thing. No direct involvement for Bluebird Care but again excellent support from the office. In discussions with their caring, knowledgeable staff, in mum's best interests, but not theirs, the move to a care home has been agreed as the best option.


I'd recommend Bluebird Care without question.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been amazing in looking after my father over the last few months. I highly recommend them. The staff team have always shown my father respect and dignity. The management have always been polite and friendly anytime I have needed to call. The team as a whole have been great and honest
in times of difficulty re: my fathers care.
My father lives in Exmouth and I live in Newcastle, so knowing I have people I can trust looking after my dad allows me to relax.

Reply from Emma Perrett, Head of Brand & Comms at Bluebird Care East Devon

Thank you for such positive and encouraging feedback for our Care Hub in Exmouth.


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Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the prompt and efficient service given to me by Bluebird Care. I fractured my shoulder in a fall and needed personal care to shower and dress as I live on my own. One of their staff was able to visit me and take details on the day my daughter contacted them and a carer was able
to visit me the next day.
All the ladies that visited me over 3 weeks were very caring, respectful and helpful. I would, without doubt, recommend the company.

Reply from Emma Perrett, Head of Brand & Comms at Bluebird Care East Devon

Great to receive such positive feedback - many thanks for taking the time to review our care.


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Overall Experience  Overall Experience 4.0 out of 5

We have had some excellent care over the last 3 years. Dad considers all of his carers as friends. When dad has had a problem some carers have called back in their own time to check that he is alright. When phoning the office we have always been dealt with sympathy, understanding and a professional
manner. We have not hesitated to recommend Bluebird Care to our friends.

Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care East Devon

Thank you for taking the time to review our care. The team at our Care Hub in Exmouth are encouraged and motivated by your positive feedback.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Bluebird Care East Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Bluebird Care East Devon is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Devon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (7)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader & Head of Operations

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Debbie

Debbie Marshall

Job Title: Quality and Training Manager

Joined: 2016

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.


As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.


Kirsty

Kirsty Pidsley

Job Title: Registered Hub Manager

Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.


Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.


Julia

Julia Boyer

Job Title: Care Co-ordinator

Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.


As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.


Rachel

Rachel Baker

Job Title: Care Supervisor

Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.