Bluebird Care East Devon has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care East Devon has 89 reviews.
Review from Judith A (Client) published on 19 February 2018
Submitted via Postal Card •
Report
Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon
Thank you so much for taking the time to respond - it means such a great deal to the fantastic team we have in Exmouth.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John J (Son of Client) published on 13 February 2018
Submitted via Website •
Report
Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon
Thank you for taking the time to write a review of the care you receive from our fantastic team working from the Exmouth Care Hub. This kind of feedback both motivates and inspires. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John B (Client) published on 9 February 2018
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L D (Daughter of Client) published on 7 February 2018
Submitted via Postal Card •
Report
Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care East Devon
Thank you for taking the time to review our care, we really appreciate your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Malcolm C (Husband of Client) published on 29 November 2017
Submitted via Postal Card •
Report
Reply from Emma Perrett, Head of Strategy & Comms at Bluebird Care East Devon
Thank you for taking the time to review our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Max B (Son of Client) published on 5 October 2017
Submitted via Website •
Report
Once back home, visits were increased to 4 a day. She fell again breaking a wrist, poor thing. No direct involvement for Bluebird Care but again excellent support from the office. In discussions with their caring, knowledgeable staff, in mum's best interests, but not theirs, the move to a care home has been agreed as the best option.
I'd recommend Bluebird Care without question.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise H (Daughter of Client) published on 2 October 2017
Submitted via Website •
Report
Reply from Emma Perrett, Head of Brand & Comms at Bluebird Care East Devon
Thank you for such positive and encouraging feedback for our Care Hub in Exmouth.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley N (Client) published on 13 September 2017
Submitted via Postal Card •
Report
Reply from Emma Perrett, Head of Brand & Comms at Bluebird Care East Devon
Great to receive such positive feedback - many thanks for taking the time to review our care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tessa H (Daughter of Client) published on 3 July 2017
Submitted via Postal Card •
Report
Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care East Devon
Thank you for taking the time to review our care. The team at our Care Hub in Exmouth are encouraged and motivated by your positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.633) out of 10 for Bluebird Care East Devon is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Bluebird Care East Devon is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care East Devon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jul 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Director
Joined: 2011
William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.
William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.
Job Title: Director
Joined: 2011
Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.
For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.
Job Title: Business Leader & Head of Operations
Jackie is a highly experienced Manager joining us after 14 years with the NHS.
Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.
Job Title: Quality and Training Manager
Joined: 2016
Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for 15 years.
As Quality and Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise quality and the training of staff to the next level.
Job Title: Registered Hub Manager
Kirsty is our Registered Hub Manager for East Devon and is based at our Bluebird Care office in the centre of Honiton.
Kirsty leads our team of Devon Bluebirds and is dedicated to providing quality home care throughout East Devon. She has worked in the world of care for over 12 years.
Job Title: Care Co-ordinator
Julia joined Bluebird Care from the South West Ambulance service, where she previously worked as an Emergency Medical Advisor for 6 years.
As Care Coordinator, Julie allocates all of our weekly work with a real focus on continuity for our Customers and Care Assistants, ensuring customers are regularly supported by a small and regular team of Care Assistants.
Job Title: Care Supervisor
Rachel previously worked as a Care Assistant and has been with Bluebird Care for just over a year. She was promoted to East Devon Supervisor because she is a valued member of the team and always goes above and beyond for her customers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Devon to verify any information. View our terms and conditions. Bluebird Care East Devon has a Platinum Service – more info.