Bluebird Care New Forest

Unit 16, Lymington Enterprise Centre, Ampress Lane, Ampress Park, Lymington SO41 8LZ
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9.6 58 Reviews
  • Bluebird Care New Forest, Lymington
Bluebird Care (New Forest), the Overall Outstanding CQC rated branch (May 2018) is based in Lymington and provides care to people in their own homes, allowing them to stay in familiar surroundings for as long as possible without the need of going into residential care. This is your home and your life choice. The team will advise you and guide you on the care journey.

The teams provide home care from short half-hour daily visits to 24-hour care, assisting with various domestic and personal tasks, including getting up and going to bed, personal care, meal preparation, medication prompting, housekeeping, shopping and companionship. They also do more complex care provision such as Catheter care, Stoma Care, PEG Feeding, Dementia care, and End-of-Life care, for example. They support people living with Parkinson's disease and Huntington's disease.

One of their specialities is 24-hour live-in care arrangements where you will receive support from a dedicated live-in care assistant who will support and encourage you to live independently for as long as possible in your own home. This is a bespoke product where they offer a managed live in care service. Live-in care is very person-centred. The team always advise families to have a few care assistants over a length of period, in case of people going on holidays and absences. That way you will not get attached to only one. Live-in care is the perfect alternative to residential care and you can stay as long as you can in the comfort of your own house.

Bluebird Care teams are operational in the following areas:

- Lymington/Sway/New Milton
- Lyndhurst /Brockenhurst/ Totton
- Waterside

In the New Forest, Bluebird Care has two more branches, one in Totton (CQC rated Good with Outstanding "Caring" rating, May 2020) and a new branch in Ringwood to service the Fordingbridge and Burley area.

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Care Provided by Bluebird Care New Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Monteith (Care Manager)
  • Admission Criteria
    • We are not CQC registered for children care. Only from the age of 18 years old

Bluebird Care New Forest Reviews (58)

Total of 58, showing 1-20
9.6

Bluebird Care New Forest has a Review Score of 9.6 (9.579) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care New Forest has 58 reviews.

Overall Experience

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Date Published

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Review from S R (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All care personnel turned up on time, and carried to any requests.
The management dealt with an unexpected situation, requiring a change to the planned visits in an efficient and speedy manor.
Generally a very satisfactory service.

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Review from Jackie C (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This month especially, extra care was needed for Dad as I had a surgical procedure and was told to rest for a week at least. Carers covered the important hours of care for Dad and made it possible for me to stay in bed for some of the morning which was brilliant. The carers, on the whole, are very efficient
and kind and enable Dad to stay in his home which is so important for his emotional well-being. Thank you Bluebird Care for all that you do.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

We are so pleased to have been of great support to you and your family. Thank you for your kind review.


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Review from Adam E (Son of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bluebird Care has been nothing but five-star from the start and I fully recommend them to anyone looking for care and support for elderly relatives in their own home. The initial meeting to discuss my parents' needs quickly established what was suitable and was conducted in a manner
that gave them confidence in what was going to happen. Perhaps the best aspect of the care has been the ability to deal with changes required at short notice - emergency care swung into action, with my father going into hospital. Communication from Bluebird has been brilliant, giving me reassurance about the situation and that I was not alone. They have taken responsibility for medication collection, talked to the local surgery and pharmacist when needed. Dealing with elderly parents can be very stressful but I genuinely believe this is being addressed as a team effort with Bluebird - thank you.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

What great feedback. We are so pleased that you have found support from our team who do go beyond the call of duty to smooth the care journey.


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Review from Fred K (Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the excellent daycare I received from the carers after coming out of hospital. With their care and attention, I was able to regain self-confidence and independence much sooner than I expected. The appointed times were kept and I was impressed that l was notified beforehand when
there was likely to be a delay. Good service all round.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind words, we hope you will recover from your hospital stay.


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Review from Lorraine Y (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 99-year-old mother was not able to attend my daughter's wedding in person in July due to restricted mobility. Employees at Bluebird Care were excellent in enabling my mum to watch the service live-streamed at the office. They went out of their way to make the occasion special and I was very grateful
for their care and kindness.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

It was a pleasure to have your mother in the office and show her the live stream of your daughter's wedding. It was the least we could do for your family.


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Review from David T (Son of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far so good! Since my father's care plan started in early January, they have been reliable and punctual. The carers have been friendly and have made a noticeable difference to the cleanliness and tidiness of the property. It is reassuring to know that another pair of eyes is able to check on Dad's
well-being each day.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind review. It is always a challenge to see whether one will accept a stranger in their house. But I am pleased to read that the impact of having regular care is making a difference.


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Review from D D (Client) assisted by family/friend published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoy having Bluebird Care carers visit me every morning. I need to see and chat with someone every day. My priority is companionship, however, my daughter and son appreciate the practical work they do and Bluebird visits stop the family worrying about me. Having Bluebird carers enables
me to stay in my own home and to garden. I would give up if I had to move into a residential home. There was only one Bluebird carer to whom I did not want to listen to so much and she was tactfully taken off my rota. Thank you very much.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Home care is extremely personal and accepting different people in one house is not easy. I am pleased to see our teams really listening to your preferences and that makes a difference. Thank you for your kind comments as it is pleasing to see you feel you can stay in the comfort of your own home.


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Review from Edward H (Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All is value for money.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for the feedback. Feedback is important to us to ensure our high-quality of care.


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Review from Michelle T (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Bluebird Care since November after a stay in hospital. They have been fantastic with my mum from day one, they mainly stay and chat with her now as my mum has regained her independence in recent weeks. If the weather is nice they take her out for a walk in the afternoon. Everyone
is friendly, kind and helpful.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

This is a lovely review and a credit to the team. They work hard to go to make it all work. We hope to continue to give your mother the confidence and support she needs. Thank you for the kind words.


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Review from Lilian J (Client) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that I've had has been very attentive and kind.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind remarks. We hope to continue the service at a high standard.


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Review from S W (Daughter of Client) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As ever, a positive conversation that focused on the needs of my mum. A good two-way conversation, including Mum. Thank you.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind review. We hope to continue to support you in the future.


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Review from Brian M (Great-Nephew of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Live-in care. The key is the quality and consistency of the carers. Most carers sent by Bluebird were adequate. Three out of approximately thirty carers over an 18-month period were exceptional - one was extraordinary. The best three were the only ones who did more than one or two sessions. The inability
of Bluebird to identify and retain repeat carers was frustrating - especially as the patient was neither difficult nor demanding.


Of the three different branches of Bluebird that I have dealt with, this one was the most 'commercial' - quick to increase the intensity and amount of care - including Dom Care support.


At times the focus seemed to be more about protecting the agency than providing basic care. Is it really necessary to insist on prescribed olive oil eardrops? Perhaps such madness is down to national regulations overtrumping common sense. After a total spend of nearly £250,000, it still did not feel as if the agency management 'valued' my aunt as more than a source of income.


Reply from Bernadette Mills, Director at Bluebird Care New Forest

Whilst I am sad to read this review, I do feel we need to put this in perspective. Over the 18 month period, you had exactly 13 care assistants of which one was the main one from almost the beginning onwards. As this lady is a more mature care assistant, she struggled doing the 3 weeks on and one week off schedule due to her physical condition. All our care professionals want to work long stints. However, you insisted to have her as the sole carer with break carers in between. Unfortunately, we do not have people waiting on the side who want to work only one week a month. We tried to introduce other carers who could have done 3 months at the time but you insisted on this lady. We always try to comply with the wishes of our families, so the break carers were people who had extra capacity at that time. Regarding the rules and regulations of CQC, indeed giving safe care, we cannot just adhere to any homoeopathic remedies if not prescribed. Your aunt was priority and we did our best.


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Review from Christopher D (Son of Client) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care package provided for Mum. We thought all the carers were gentle, caring, professional, always very patient and very pleasant to deal with. We felt that the service provided by Bluebird was well organised. well documented and thorough. The sole reason for having to
leave Bluebird was down to cost. The council were not willing to cover Mum's care cost charged by Bluebird. The only criticism we have, is that despite several requests, we were never given the link to the care app.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

We are sorry to see you go, we wish you and Mum all the best in the future.


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Review from Liz J (Daughter of Client) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care gives us, as a family, reassurance and peace of mind that Dad is being supported and able to remain in the comfort of his own home. The carers are always bright and cheerful - their daily visits make a huge difference.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for this kind review. We hope to continue to support the family


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Review from J B (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had Bluebird Care New Forest now for a year and am very happy with this provider. Overall, they meet my mother's care needs as double-ups morning and evening. It is challenging as my mother has advanced dementia.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind review. As you correctly pointed out, it is not the easiest job to manage all care calls consistently due to double-up carers.
We hope that we will continue to support your mother as long as we can in the comfort of her own home.


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Review from Wendy N (Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers arrive promptly, they are friendly but professional and always have something interesting to talk about. Bluebird Care New Forest notify me if the carer is ever delayed by more than thirty minutes as agreed. My dogs are very important to me, the carers treat them with the same respect as they
do with me and other members of my family. The office manager and her team are friendly and professional. Newsletters are informative and a nice extra. I would not hesitate in recommending Bluebird Care New Forest. My only complaint is with the app. From the client's point, it doesn’t allow access to carer notes or to leave messages, as with the old system. The letter introducing the system was unprofessional and insulting to carers in expecting clients to sign a screen after each visit to confirm the call had been done, I wrote to the owners about the wording but months later have not received a reply. Months on, the app still doesn't work from the client's point of view.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

I am sorry to hear about your comments about feeling that nobody has responded to your communication about the letter. I am the owner of the company and I have checked all emails or any communication at all and nothing was sent to us at all. Regarding the app, we find it important that carers are punctual and truthful with regard to the amount of time they are staying. People who pay for their private care want this reassurance and this system is giving people the opportunity to sign the carers off. We then monitor people's behaviour with regards to their timeliness. As this is what we stand for. I will get the team to talk to you about the communication system as the development has progressed on the system and you can communicate now via the medium.


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Review from S C (Wife of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care are prompt and reliable. There is attention to care and respect for the client. If the carer is unable to attend, another carer is supplied. Would recommend Bluebird Care, New Forest.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for the review, as we are trying our best to make sure that people do get the care needed at all times.


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Review from Anthony S (Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team in all respects.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Great to have your positive feedback and we hope to continue to support going forward.


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Review from Geoffery S (Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your review.
We hope to continue to provide the high standard of care.


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Review from C M (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the manager and her team. They are very professional, caring and friendly, and everything you could ask for when having carers looking after a relative. Nothing is too much trouble for the manager as she goes above and beyond to help. I am so pleased I made the call to Bluebird as
the care and the support they have shown my dad over the past few weeks have been excellent; the whole family are very pleased and reassured. We would recommend Bluebird to anyone who is looking for a care provider.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

As the owner of Bluebird Care, I am proud to read this review. I will pass the praise onward, and we hope that we will continue this level of service.


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Bluebird Care New Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Bluebird Care New Forest is calculated as follows: ( (61 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care New Forest is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Emma

Emma Monteith

Job Title: Care manager

Joined: 2017

Our Care manager, Emma, has been with the company for more than 6 years. She has a wealth of experience to ensure that you are looked after with dignity and respect in the comfort of your own home. Her whole career, she has worked in care and now she is in charge to ensure that all the care will be provided within our regulatory framework from the CQC.


Frequently Asked Questions about Bluebird Care New Forest

What Type of Services does Bluebird Care New Forest offer?

Bluebird Care New Forest offers Home Care.

How many Carers does Bluebird Care New Forest employ?

Bluebird Care New Forest employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care New Forest to verify any information. View our terms and conditions. Bluebird Care New Forest has a Platinum Service – more info.