Bluebird Care New Forest

Unit 16, Lymington Enterprise Centre, Ampress Lane, Ampress Park, Lymington SO41 8LZ
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9.6 58 Reviews
  • Bluebird Care New Forest, Lymington
Bluebird Care (New Forest), the Overall Outstanding CQC rated branch (May 2018) is based in Lymington and provides care to people in their own homes, allowing them to stay in familiar surroundings for as long as possible without the need of going into residential care. This is your home and your life choice. The team will advise you and guide you on the care journey.

The teams provide home care from short half-hour daily visits to 24-hour care, assisting with various domestic and personal tasks, including getting up and going to bed, personal care, meal preparation, medication prompting, housekeeping, shopping and companionship. They also do more complex care provision such as Catheter care, Stoma Care, PEG Feeding, Dementia care, and End-of-Life care, for example. They support people living with Parkinson's disease and Huntington's disease.

One of their specialities is 24-hour live-in care arrangements where you will receive support from a dedicated live-in care assistant who will support and encourage you to live independently for as long as possible in your own home. This is a bespoke product where they offer a managed live in care service. Live-in care is very person-centred. The team always advise families to have a few care assistants over a length of period, in case of people going on holidays and absences. That way you will not get attached to only one. Live-in care is the perfect alternative to residential care and you can stay as long as you can in the comfort of your own house.

Bluebird Care teams are operational in the following areas:

- Lymington/Sway/New Milton
- Lyndhurst /Brockenhurst/ Totton
- Waterside

In the New Forest, Bluebird Care has two more branches, one in Totton (CQC rated Good with Outstanding "Caring" rating, May 2020) and a new branch in Ringwood to service the Fordingbridge and Burley area.

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Care Provided by Bluebird Care New Forest

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Monteith (Care Manager)
  • Admission Criteria
    • We are not CQC registered for children care. Only from the age of 18 years old

Bluebird Care New Forest Reviews (58)

Total of 58, showing 21-40
9.6

Bluebird Care New Forest has a Review Score of 9.6 (9.579) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care New Forest has 58 reviews.

Overall Experience

  • 38
  • 16
  • 3
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  • 0

Date Published

58
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5
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42

Review from Edward H (Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Timekeeping is excellent, always cheerful and helpful. I am now over 100-years and live alone, so the service is important to me.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind words. Our team enjoys coming to support you, and hopefully, you will feel comfortable with them all.


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Review from E H (Daughter of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. Excellent timekeeping, presentation and professionalism. Usually cheery and polite. Always adhere to guidelines and plan for care. Carers treat Dad with dignity and tidy house ar required. We are very happy to entrust Bluebird carers with Dad's care.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind review. It is a huge compliment to us especially as these times have been very challenging due to Covid.


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Review from Michael C (Client) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I was sceptical about a 'stranger' coming into my home, but all concerns were soon dispelled because the ladies were considerate, kind and above all, professional. They find time (sometimes beyond their scheduled time) to have a chat. This way we get to know one another and, in essence, become
part of the family. They have taken a great deal of work from my shoulders.

Reply from Bluebird Care, Marketing at Bluebird Care New Forest

I am so pleased to read your feedback as it is daunting getting strangers in one's house. you will need to trust the provider to hire the right calibre of people and we hope that we do so, for you to feel safe and supported.


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Review from Trevor G (Son of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird helped enormously when my father needed home care and were a great comfort to me in aiding him morning and evening.
The service the carers provided was wonderful and the ladies I met at various times were so kind and always with a smile.
Thank you Bluebird carers for your caring support for
Dad

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind remarks. The team always endeavours to go beyond their call of duty. He will be missed.


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Review from N W (Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the quality and calibre of staff and carers alike. From initial assessment to implementation of my care package has been very professional. Bluebird have demonstrated that they truly "Care". My thanks to all

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind feedback. It is not always to get it right and we appreciate your comments.


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Review from Beth (Daughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been taking care of my Mum for the last 4 1/2 years in her own home. The care my mum receives is excellent, it is so lovely to see the bond she has with her carers. Not only do they physically care for Mum, but they also help her to remain independent and they help to keep mum cheerful
and happy! The carers take time to listen to Mum, have supported her through some difficult times, and are always professional!
Bluebird have allowed us as a family to live our lives. When no other care agency could help us Bluebird stepped up. Thanks to you all Mum is independent and still in her own home, I could keep working and I have even been able to move out and buy my own home with my partner, none of which I thought I would be able to do this time 5 years ago.


Thank you!


Reply from Bernadette Mills, Director at Bluebird Care New Forest

It is so lovely to get your review. I am so pleased that the team has given you and your family this support. Thank you


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Review from Caroline K (Daughter of Client) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent Bluebird carers have enabled mum to stay in her own home for the past four and a half years, and it is with reluctance that we have had to now move her into residential care to be nearer to family. We would especially like to thank her carers, who have particularly helped with the situation
as mum's dementia worsens, although all the carers have been great, very kind and professional.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

We wish her all the best in her new environment. We hope that you will all enjoy her company as she is now closer to her family.


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Review from A M (Daughter of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum can be hard work but all your carers know what she can be like and are very caring towards my mum and never upset her by staying if she asks them to go, that shows me they all care about my mum.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind feedback. In general, we are aware that every customer has their own individual characteristics, needs and challenges. So for us, your mum is not an exception and I am pleased to read that you feel supported with the care for your mother.


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Review from David J (Son of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service with friendly dedicated and committed staff. Whenever there’s been any kind of problem, very proactive in finding the best solutions. Live-in carers have been excellent and support from back office is also excellent.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind words. As an owner, it is important to us to see that the team effort of helping your family with looking after your mother is working well


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Review from Peter J (Son of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been looking after my mum for over a year and has always been professional, competent, caring and considerate. They are easily reachable and friendly, providing information and giving updates whenever requested. Their online carer notes are accessible so it is easy to see how things
are going.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind review. We hope that we can make sure that your mum will continue to be looked after with dignity and in comfort.


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Review from Steve L (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been a life-saver (literally), enabling for Mum to remain in her home of 50 years. The live-in care is outstanding, providing Mum with her 'happy home' - she is safe, well-nourished, supported and engaged with every day. Carers are kind, compassionate, professional and trustworthy,
giving us the peace of mind that is so important when living a long distance away. Bluebird is a number one choice, and will be again should it be necessary! Thank you all so very much for looking after our precious Mum.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for these kind words. I love that we do enable your family to give you that reassurance with the help of our live-in care team.


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Review from Linda T (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had to arrange care quickly for my mother after a fall at home. Bluebird arranged an assessment quickly and were able to provide a live-in carer within a week. Mum was very happy with the carers who lived in and looked after her, and I was extremely pleased with the service provided.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind words. It is always a worry when you get care in the homes whether the people are of a good standard and will fit around the people concerned. I am pleased that your mum benefitted from the care in place.


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Review from Kevin T (Partner of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Really happy with the service that Bluebird provide. All the carer's do a fantastic job looking after my partner. They are all so professional and take the time to chat and make sure my partner is comfortable after each visit.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

We are pleased that you feel comfortable with our service and your partner enjoys the company and the carers visits


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Review from Davd P (Son of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion combined with ultimate professionalism is what is keeping my Mum in her own home. All the staff are very kind with both me and Mum particularly with the shower situation and general understanding of her independent streak too...marvellous stuff. We are so lucky to have found
you.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you so much for your kind review. It is difficult to try to do the best for your own family members and I am pleased to see that your mum is slowly accepting the incoming carers.
We hope to support you in your care journey going forward.


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Review from Susan M (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving from Bluebird. They are enabling her to live at home and be in the surroundings she is used to. She also likes knowing someone will be there each day. They are all very efficient and friendly. I would not hesitate to recommend this company.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

We always endeavour to work with the families so you can enjoy your special time with your mother without worrying about her .


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Review from Frances R (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very pleased with her carer visits. They help her through the week and she enjoys their company. My brothers and I are relieved that she has had regular visits throughout the various Lockdowns over this winter.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for the kind review, our aim was to give all families re-assurance that their beloved is in good hands even during pandemics!


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Review from Louise G (Granddaughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful support is always available to assist and ensures the responsibility and welfare are shared. I totally rely on Bluebird to be there and they always are, changes are handled very quickly and the lovely care and companionship my grandfather has received is something I will always appreciate.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

Thank you for your kind review. We also try to make it work for all families involved.


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Review from Floss H (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Methods for communication are well thought through, efficient and easy to use; there is a strong will to support the client at all times; the approach is flexible, with the client as the priority at all times.

Reply from Bluebird Care, Marketing at Bluebird Care New Forest

Thank you for your kind review, we will always endeavour to ensure good communication.


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Review from Carolyn C (Daughter of Client) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care provides a good standard of care. Carers are professional and caring. My mother requires mostly social care at the moment but this will extend as required and I have no doubt that Bluebird will be able to provide her additional needs in the future.

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Review from Susan L (Daughter of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reliable full-time care is a huge weight off my mind, particularly in these Covid-19 restriction times. What with my own health issues preventing me from visiting my mother and my brothers being abroad and therefore also unable to visit. It's great not to have to worry about Mam.

Reply from Bernadette Mills, Director at Bluebird Care New Forest

As a director of Bluebird Care, I thank you for your honest review. We are there to support families afar. We know it is extremely stressful to see the deterioration of your family members and then it is important to be able to rely on the care company to help as much as possible.


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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Bluebird Care New Forest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Bluebird Care New Forest is calculated as follows: ( (61 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care New Forest is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Emma

Emma Monteith

Job Title: Care manager

Joined: 2017

Our Care manager, Emma, has been with the company for more than 6 years. She has a wealth of experience to ensure that you are looked after with dignity and respect in the comfort of your own home. Her whole career, she has worked in care and now she is in charge to ensure that all the care will be provided within our regulatory framework from the CQC.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care New Forest to verify any information. View our terms and conditions. Bluebird Care New Forest has a Platinum Service – more info.