Bluebird Care Newark & Sherwood

Unit 11, Stephenson Court, Stephenson Way, Newark-on-Trent NG24 2TQ
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9.6 12 Reviews
  • Bluebird Care Newark & Sherwood, Newark-on-Trent
Bluebird Care (Newark & Sherwood) is a provider of high-quality care services for those who wish to live independently at home for as long as possible.

Person-centered care packages are offered that fully respect the dignity of the individual.

Staff are selected that have strong care skills and who are warm and empathetic.

Candidates have to undergo a rigorous recruitment programme before undergoing training.

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Care Provided by Bluebird Care Newark & Sherwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Alan Pankhurst (Director)

Funding & Fees Guide for Bluebird Care Newark & Sherwood

  • Prices

  • From £30.00 per hour

Bluebird Care Newark & Sherwood Reviews (12)

9.6

Bluebird Care Newark & Sherwood has a Review Score of 9.6 (9.587) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Newark & Sherwood has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
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Date Published

12
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Review from C V (Client) assisted by family/friend published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are punctual and very caring. Personal care performed with dignity. Reassuring and caring support.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Your great rating means a lot to us and we appreciate you taking the time to leave us this review! Take care.


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Review from K H (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience working with Bluebird Care during what has been a stressful time for both my mother and our family. After Mum was diagnosed with stage 4 cancer in May, we contacted Bluebird to enquire about their in-home care services. Right from the get-go, Bluebird has been professional
and supportive. Our first meeting with our local Bluebird manager really set our minds at rest and allowed us to ask questions about the care process - the manager was so knowledgeable and was hugely generous with her time, allowing Mum to feel really listened to. Mum looks forward to seeing all of the care staff and they have treated her with dignity and warmth. Importantly, Bluebird are keen to ensure Mum is getting the best care possible and is quick to act if any changes are needed.
We highly recommend Bluebird to those looking for quality care as they have a genuine desire to provide the best quality of care for those in need.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Thank you, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us.


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Review from Carol L (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of Bluebird for a considerable time now l find the office team very helpful and professional. The Management team listens, supports, and tries to offer an excellent Service. The Carers who look after my mother is experienced, dedicated, and trained well in the area
of my mother's illness which is more specialised and very important to me.
Rightfully so l have a high expectation of a private Care Company and Bluebird does deliver.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you. Have a great day!


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Review from J B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from Bluebird Care. Professional, caring staff, enable Mum to live in her own home. Good communication between staff and family. Very pleased with the service and can highly recommend the service.

Reply from Sarah Fish, Manager at Bluebird Care Newark & Sherwood

Thank you for taking the time to complete this review. It means a lot to get such great feedback about the support we are providing your mum.


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Review from Geoffrey C (Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother has had the support of Bluebird Care for two years now and has been very pleased with the support she has been given. The carers have been very friendly and supportive, taking on the daily tasks Mum just cannot do anymore because of her physical condition. One or two carers have become
friends, in her eyes, which makes such a difference to her daily mood and sense of value and purpose. The flexibility of the provider is highly valued and we work closely with our contact to ensure good communication all-round. Our only criticism is that occasionally a carer has arrived outside of the allocated time - not a great problem but not ideal for many reasons, although this is rare. We think that the cost is expensive, probably at the top end for the care being provided and this is the only reason we have not awarded a five-star rating. Thank you to Bluebird Care for their invaluable ongoing care and support.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!


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Review from Janet E (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service provided is good and professional, which is what one would expect from a company such as Bluebird Care.
Staff, ono the whole, go out of their way to help and assist, where necessary, without being over-intrusive.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

We strive to provide the best customer experience. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!


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Review from Lorraine B (Daughter of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - carers and management. Always 'stepped up' when we have needed extra help/care. All carers have been wonderful to both Mum and Dad. Thank you.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Thank you for such a great rating! We strive for excellence and thank you for taking the time to leave us a review. Have a great day!


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Review from C H (Power of Attorney of Client) published on 2 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my pleasure to write a well-deserved positive review for the Bluebird Care team in Newark.
As a family group, we were able to secure the services, for the first time, of Bluebird Care for our 92-year-old mother, who was recently discharged from the hospital. From what we have experienced so
far, in just six weeks, one of the aims of Bluebird is to try and keep the number of carers for each client down to a minimum to allow the client to receive continuity of care with familiar faces around them. We think this is most important for an elderly person who has had no prior experience in accepting help from professional care organisations.
All our communications with Bluebird Care have been professionally dealt with, and responses quickly received. To date, any issues raised during a carer's visit have been communicated to us in a timely manner to enable a swift resolution. Nothing is too much trouble for the team, both front-line and office-based, and we're pleased we found you.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Hi, thank you so much for this great review, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!


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Review from A T (Wife of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been very reliable, helpful, sensitive and caring while looking after my husband who has Dementia. They came in the evenings to get him into bed and give him his medication to give me a break. They also come one afternoon a week and do a variety of activities with him and he greatly enjoys
their company. I will definitely use them again.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review. Please do not hesitate to reach out if there's more we can do for you in the future. Best wishes!


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Review from R G (Husband of Client) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's medical issues are complex, however, the regular team of carers have the understanding, experience and appropriate bedside manner to deal with most eventualities. This has been demonstrated over the past 12-months, in particular, providing extra care/liaising with district nurses with respect
to the management of pressure sore, which in turn, with their support, has now healed, alongside day to day routines they remain vigilant and aware at all times.

Reply from Stuart Pankhurst, Manager at Bluebird Care Newark & Sherwood

Thank you so much for your great rating! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!


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Review from Louise G (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been fortunate enough to be cared for by the Bluebird team for several years now. The standard of care she receives from the front line carers and the office team is professional, compassionate, well organised, and efficient. As is the communication and interaction with the family, this
is a true example of a care team and family working together to ensure the best possible outcome for our mum. Mum, at 90 now, is happy living alone in her own home. She is only able to do this, with the complex needs that she has, because of the exceptional care that she receives from Bluebird care.
I also have 9 years experience of in dealing with 3 different care providers in a neighbouring local authority. In all this time non of them have delivered the consistently high standards that I have encountered with Bluebird.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Newark & Sherwood

Hi Louise, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their own home and we're glad you feel we do this well! Many thanks, Stuart Pankhurst


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Review from S W (Daughter of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite satisfied with how things are going. I get on with all the carers.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Bluebird Care Newark & Sherwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Bluebird Care Newark & Sherwood is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newark & Sherwood is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Sarah

Sarah Fish

Job Title: Franchise Owner

Joined: 2013

Sarah is one of the owners of Bluebird Care Newark & Sherwood, joining the family business in 2013. 


Her working background was in business and finance, which has supported her in her role as Office Manager. Sarah is very passionate about supporting her customers with the high standards of care she would expect to receive herself or for her family as and when the time comes, whilst ensuring her staff are supported throughout their time with Bluebird Care.


“As a family business, our aim is to be able to support our customers to remain independent in their own homes for as long as possible.  For some of our customers, the carers they see may be the only company they receive, so we want to ensure we are supporting them in the ways they need, whether it be supporting them with a bath a cup of tea and a natter, it makes all the difference!”


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Alan Pankhurst

Job Title: Franchise Owner

Joined: 2012

Bluebird Care Newark and Sherwood is owned and managed by Director Alan Pankhurst. Alan was made redundant in December 2010 from Lincolnshire County Council where he spent 10 years as their Research Manager investigating demographic changes and their impact on services.


Overall, Alan has had 30 years of managerial experience mainly in the public sector responsible for recruiting and training staff, marketing services and managing significant department and team budgets. He was also employed as a regional management consultant responsible for efficiency studies into local offices performance, budget management and staffing levels.  


Whilst Alan has no direct work experience in the care sector, he has, over the last 7 years, worked very closely with the Director of Public Health and the Primary Care Trust on their joint needs assessment so understands the problems and challenges facing the sector. He is passionate about providing good quality care and making a difference in people’s lives.  


Emma

Emma Caldwell-Jones

Job Title: Registered Care Manager

Joined: 2023

Emma joined our Bluebird Care team in May 2023 as our registered manager. Emma has a wealth of experience in the care sector and has worked in different areas, including palliative care where she is most passionate about. She has worked both in care assistant roles and managerial roles over her time within the care sector and understands the importance of high care standards.


“I believe that good care ultimately starts at home and that everyone is entitled to high standards of care. I came to Bluebird Care to make a difference and feel that here we can truly tailor our customers’ care to what they need. Through training and support our carers can make that difference in our customer’s lives.”


Frequently Asked Questions about Bluebird Care Newark & Sherwood

What Type of Services does Bluebird Care Newark & Sherwood offer?

Bluebird Care Newark & Sherwood offers Home Care.

How many Carers does Bluebird Care Newark & Sherwood employ?

Bluebird Care Newark & Sherwood employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newark & Sherwood to verify any information. View our terms and conditions. Bluebird Care Newark & Sherwood has a Platinum Service – more info.