Bluebird Care South Lanarkshire

117 Cadzow Street, Hamilton ML3 6JA
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9.7 19 Reviews
  • Bluebird Care South Lanarkshire, Hamilton
Bluebird Care South Lanarkshire is a home care service, which is registered to provide care and support to older people and adults with physical and/or sensory needs in their own homes and the wider community.

They are part of an award-winning network of Home Care providers. Contact them for a copy of their latest Service Guide and full details of how they can assist.

As part of the overall service offered, Bluebird Care can also provide details of Self Directed Support and how it can help to fund the provision of Care.

They can give you expert help and advice to access 24 hour 'live in' care.

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Care Provided by Bluebird Care South Lanarkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tanzeela Majid (Care Manager)

Funding & Fees Guide for Bluebird Care South Lanarkshire

  • Prices

  • £39 per hour

  • We charge a flat rate rate per hour for what we believe to be a Premium Care at Home service, ie. no additional charge for Bank Holidays etc. Full details of this and other services like overnight and Live in Care are contained in our Service Guide.
    We have an informative Service Guide that we are happy to send out to any enquirer. Please call or email the office for this and any other information you require. We are also happy to give families information about Self Directed Support.

Bluebird Care South Lanarkshire Reviews (19)

9.7

Bluebird Care South Lanarkshire has a Review Score of 9.7 (9.667) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care South Lanarkshire has 19 reviews.

Overall Experience

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Review from Geri M (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mum still lives at her home while I live in Australia. She has only recently agreed to get homecare support and Bluebird have been great. They quickly identified a home help slot and the future carer and district supervisor went to visit my mum prior to the first booked day. Things have
gone very well and my mum is very appreciative and looks forward to their visits. Bluebird has a thorough process. I completed a comprehensive form of my mum's background and medical situation. Given the time zone issue with Australia, the team there have been great at working things through with me. I can definitely recommend Bluebird South Lanarkshire team.

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Review from M H (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of enlisting the help of a home carer for my elderly mother. Bluebird Care have been very friendly and approachable to deal with on matters relating to my mother's care.
The admin staff listen to your needs and provide options to suit your requirements.
The care worker
who attends my mother is friendly and helpful, which gives us some more peace of mind.
I would recommend Bluebird Care on our personal experience so far.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Thank you very much for taking the time to post a review of Bluebird Care. We are always keen to get feedback on what we do and will share these comments with the care staff who are looking after your mother.
Best Regards.


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Review from Angela B (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mum having a very severe stroke, she needed assistance and care. A number of companies were appointed by the local authority and provided less than good services.
Bluebird are a breath of fresh air. The staff are patient, kind and helpful. They respect my mum’s wishes and dignity, ensuring
she is at the centre of their focus, when they come into her home. They communicate well and raise any concerns politely, i.e if she is running low on any medication etc.
They are attentive and show genuine concern when mum is unwell. I would recommend their services.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Thank you for your kind words Angela - we really appreciate you recognising that the way we operate at Bluebird Care really makes a difference to our customers.


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Review from Janice T (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mum sadly died in early November. She received three times per week care from the same Bluebird Care carer for a couple of years and I can honestly say they were friends. Her carer came at lunchtime, not only making meals my mum requested but also encouraging her to be a bit more adventurous
in her food choices. Mum’s carer always tidied up the dishes and they had great conversations together. I met Mum’s carer on a number of occasions and found her to be a warm, caring and very professional woman. Mum was extremely fond of her. As a family, we always felt we could relax about Mum knowing she was in this lady’s capable hands. I have also had, occasion, to speak to the staff in the Bluebird Care office and have found them all very efficient, helpful and caring. They phoned me regularly when Mum was in hospital to ask about her progress which was very much appreciated. If all the Bluebird carers are as good as Mum’s was then you must have a wonderful team. We cannot thank you enough.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for your review, Janice, it is wonderful to hear of the positive impact Bluebird Care had on your mum's quality of life. We will, of course, pass on your glowing report to our carer.


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Review from Lisa S (Cousin of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care came to my family's rescue and we are forever grateful. We live in America and my married cousins live in Scotland. Due to a medical emergency they had, we needed to seek out urgent care to assist them. After calling several health care agencies in Scotland, Bluebird Care was the only
one that responded and provided the desperately needed care for my cousins. They immediately jumped into action and were able to schedule two different caretakers to come out to their house and take care of them. The caretakers were absolutely wonderful! They helped prep meals, cleaned their house, made their bed, drove my cousins to very much needed doctor's appointments, helped groom their golden retriever and so much more. They were professional, punctual, friendly, caring, compassionate and very accommodating. We loved them so much that we have extended their services three times now until the new year. We cannot speak highly enough about this agency, they truly are absolutely amazing!

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Hi, many thanks for your great review and let me give special credit to my colleague who pulled all of this together. So glad it all worked out and Bluebird Care were able to help.


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Review from S M (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provides care and home support to my mum who was recently diagnosed with Lewy Body Dementia. This is a complex condition but with the carers' support my mum is able to lead an independent life in her own home. She enjoys their company and looks forward to their visits. The carers treat
her with dignity and respect and encourage her to make her own food choices. I would recommend Bluebird Care to other families seeking this support.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Thanks very much for taking the time to write this review - we always pass on these comments to our carers who are the real "stars" of the business.


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Review from Linda K (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Bluebird Care providers. My 95-year-old mum currently receives 7-day care three times per day. Bluebird Care providers are well-organised and provide a very efficient service. All staff are committed to their role - polite, professional, well trained, kind and respectful to my
mum. It really brightens up my mum's day chatting to the carers, and they have been a great support to me also.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for your kind words, Linda. It is a real boost for all of us at Bluebird Care to know that what we do is appreciated and recognised.


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Review from Ina B (Wife of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had carers attend to my husband since November, and although it can be a bit overwhelming having carers coming in four times a day, they have shown compassion, and the level of care is very good. The carers become friends and even part of the extended family. I am so glad that we were allocated
Bluebird Care and can't thank them enough for all that they do to make my husband's life more comfortable.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for writing this review, Ina. It is so gratifying when we hear of success stories like this; as you know, we have passed on your comments to our Care Assistants.


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Review from A G (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a carer come and support our mum. She gets in shopping and is a wonderful help to us. She also checks Mum and cleans round. It’s a joy to know someone is going in to see her. We trust her with the money and in choosing appropriate meals. Highly recommend.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for taking the time to write this review. We are very glad to receive such positive feedback. Best Regar


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Review from Barbara D (Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the care provided by Bluebird Care. The staff were punctual, courteous, very professional in the care for myself. They prepared my breakfast and lunch and assisted with my personal care. They were never too busy to encourage me and answer any questions I had. I would thoroughly
recommend Bluebird Care to anyone needing assistance.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Thank you so much for such a positive recommendation. We really appreciate you taking the time to write it.


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Review from M C (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have mentioned before, my mother was never keen to have carers, but once she got to know the girls, she loves them coming and feels at home with them. They are friendly, on time and very knowledgeable and I feel they go the extra mile for her. The family have no complaints. I have recommended to many.

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Review from Ann E (Wife of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Bluebird Care for everything they do on a daily basis for my dear husband. They make my husband a top priority. The level of care is excellent. They are so kind in their manner, everything is done efficiently with warmth and respect. My carers come in 4 times a day to attend to
my husband and I thought that would be difficult for me to deal with, but they all helped to put me at ease in my own home as they come and go. They really are an excellent help to me at this time as my husband's health deteriorates. Well done Bluebird Care - you're very much appreciated.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for taking the time to write this review of Bluebird Care - we make a point of passing on positive comments to our staff and will happily do so on this occasion.


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Review from James C (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care my father receives from Bluebird. The two carers who look after him do a wonderful job of looking after his health, both physical and mental, his meals, look after his daily needs and routines and also taking him out and about. We have peace of mind that he
is being well looked after and being properly cared for, with the added bonus that he can continue to live safely in his own home.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for taking the time to write this review. We are delighted that the live-in care package we provide has been such a success.


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Review from D R (Granddaughter of Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been a fantastic support for my grandfather.
They are extremely professional in all aspects.
They make him feel comfortable in his own home and provide a friendly carer who makes him feel like nothing is a hassle.
I’m so glad that we were able to have Bluebird Care for my grandfather
as he wants to be able to stay in his own home and they make this possible. Easing some of the stresses from our family, knowing someone will be there to have a chat and support him.
Thanks again.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for taking the time to post a review. We are delighted to hear that receiving help from Bluebird Care was such a positive experience.


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Review from Celia D (Daughter of Client) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 99 years old with dementia, l don’t know what l would do without the care of Bluebird ladies, they are amazing, so kind, gentle, considerate to my mum's needs, due to her illness she can be extremely difficult to handle but the ladies are well trained in dealing with this, they sing songs
mum likes and have fun with her to keep her calm, they are 150% dedicated to this job, l will never be able to thank them enough. Well done Bluebird ladies, love you all and thanks x

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks, Celia for your kind words, we have of course passed on your comments to the relevant staff.


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Review from Pam C (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been a wonderful help to my parents as their circumstances have changed due to age and deteriorating health. The carer we have been allocated has been such a help and encouragement to them, she is a wonderful person to have around. It has given our family peace of mind when we know
she will be in helping them.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Hi Pamela, many thanks for your comments. We appreciate the trust you have put in Bluebird Care and are gratified to see that it has been rewarded in the way you describe.
Best Regards.


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Review from Adrian B (Son of Client) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A companion nurse comes to visit my mum, who has a form of dementia, twice a week. My mum really looks forward to the visits and considers the nurse a friend. The carer has gone out of her way to do lots for my mum and regularly lets me know how visits are and how my mum is. I live a long way away
and don't know how we'd cope without the wonderful help of Bluebird Care.

Reply from Maurice Logie, Director at Bluebird Care South Lanarkshire

Many thanks for your kind words Adrian - we are very glad to hear about the difference Bluebird Care have made to your mum's quality of life.


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Review from Sheena C (Daughter of Client) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and his wife, who has Alzheimer’s, had a weekly visit for companionship and domestic help. They looked forward to the visits. They were supported extremely well, and the family felt confident that during these visits, they were in good hands.

Reply from Andrew Scott, Coordinator at Bluebird Care South Lanarkshire

Thank you so much for taking the time to leave an amazing review for us. Take care.


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Review from Drew H (Son of Client) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers visit Mum 4-times/day over the past 2-years or so. The care staff are excellent and no hesitation in recommending. Service delivered is reliable and as scheduled.
We have had some discussion with managers about the level of care and schedule, but that is to be expected.

Reply from Andrew Scott, Coordinator at Bluebird Care South Lanarkshire

Thank you so much for the lovely review. We really appreciate you taking the time to do this for us. Take care.


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Bluebird Care South Lanarkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Bluebird Care South Lanarkshire is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) ) ÷ 45 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care South Lanarkshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Aug 2019

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (8)

Maurice

Maurice Logie

Job Title: Managing Director

Joined: 2018

I have been a business owner for several decades, firstly as an Insurance Broker and now in the Home Care sector. I have always been interested in helping people and so this is an ideal opportunity for me. When doing some market research I quickly came across Bluebird Care as they have a large network of offices across the UK and I really liked their ethos and business culture.


My aim at Bluebird Care South Lanarkshire is to build a strong team based upon a tried and tested franchise model. The office staff have regular team meetings and are there to help with the management, supervision and training of all our Carers. The ultimate goal is to give great quality care to our customers who are always at the centre of all that we do.


We can offer Care and Support at every stage of life – ranging from companionship all the way up to 24 hour “Live In” support


Away from work, I am part of the leadership team in a local church, enjoy walks in the country (and on the golf course) as well as spending time with family.


Linda

Linda Logie

Job Title: Administrator

Joined: 2018

My background was in education and in that setting, I saw first hand, the difference that taking the time and effort to help someone else can make. So now at Bluebird Care I am part of a team that endeavours to do the same for our customers, enabling them to live safely at home.
My role involves everything from the first voice many will hear when they call the office to being involved in our safe recruitment procedures and lots in between.
The other main focus I have is a family that continues to grow up fast and I am happy to play my part with plenty of grandmother times. I also enjoy holidays abroad and being involved in a church, here in Hamilton.


Lauren

Lauren Thompson

Job Title: Supervisor

Joined: 2021

I worked in a number of customer service roles before settling into my career in care. I split my time between working for Bluebird Care, volunteering at a small Christian school and being mum to my five children.
My role at Bluebird is varied, which makes it really interesting. I often get to meet customers at the beginning of their relationship with Bluebird Care and it is just lovely to be involved in introducing them to carers and seeing people’s lives enriched by the support we are able to provide.


Andre

Andre Scott

Job Title: Coordinator

Joined: 2014

Andrew's background is in IT, he then moved on to spend 6 years in Indonesia where he was involved in teaching and curriculum development. Upon returning to Scotland in 2009 he has continued to develop his career, starting with Bluebird Care South Lanarkshire in 2014.


Tanzeela

Tanzeela Tanzeela Majid

Job Title: Registered Care Manager

Joined: 2021

I started my career in care after having my family. I started as a Care Assistant and am now the Registered Manager. I love being part of Bluebird Care and have benefited from the advice, training and support I receive from the experts within the wider organisation. It is a privilege to be able to work with families, and as part of multi-disciplinary teams, supporting customers to stay in their own homes and helping to increase their quality of life.


Zorodzai

Zorodzai Mtetwa

Job Title: Care Supervisor

Joined: 2022

I grew up in Zimbabwe and still have family there, whom I miss very much, but I also have family in the west of Scotland and, despite the weather, do like living here.
I first worked in finance for about 7 years before commencing a career in care, working in Edinburgh, when my children were young. I also worked for a short time in England before joining Bluebird Care as a Care Assistant and now Supervisor.
It is a challenging role but rewarding to see that we can make a difference in the lives of our customers and their families. I have the best of both worlds being part of the office team but regularly being out and about meeting customers and carers.


Margo

Margo Logie

Job Title: Office Administrator

Joined: 2022

My early career was spent in banking after which I changed and became a quality auditor for twenty-two years. This involved monitoring companies’ internal processes to ensure they could deliver for their clients, and that they continually sought to improve their effectiveness.
Now at Bluebird Care I am able to use that experience to ensure our internal processes are effective and also as efficient as they can be. It is lovely working with a team whose focus is on making it possible for our customers to stay in their own homes and playing a small part in this, within the office.


Robyn

Robyn Timmins

Job Title: Office Administrator

Joined: 2024

With six years of studying Health and Social Care, I have developed a deep understanding of the skills required to thrive in a care setting. As an Administrator at Bluebird Care, I'm proud to apply these principles every day, supporting my team and navigating challenges with dedication.
Outside of work, I find balance and inspiration through my local church, quality time with loved ones, and staying active, all of which keep me grounded and motivated.


Frequently Asked Questions about Bluebird Care South Lanarkshire

What Type of Services does Bluebird Care South Lanarkshire offer?

Bluebird Care South Lanarkshire offers Home Care.

How many Carers does Bluebird Care South Lanarkshire employ?

Bluebird Care South Lanarkshire employs 69 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care South Lanarkshire to verify any information. View our terms and conditions. Bluebird Care South Lanarkshire has a Platinum Service – more info.