Bluebird Care Taunton & Mid Devon

Unit A4, West park 26, Wellington TA21 9FH
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8.4 11 Reviews
Bluebird Care Taunton is a home care provider offering people the chance to receive excellent care.   

Home care clients receive care from staff who are kind and caring.
Staff respect people's privacy and dignity when providing personal care.

As well as washing, dressing and helping people get in and out of bed, staff can offer companionship, help with making meals and assistance to go out to visit family and friends, attend social events and keep health appointments.   

Compassionate care staff give people the real attention they need to meet their everyday care needs and wishes in a dignified manner.
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Care Provided by Bluebird Care Taunton & Mid Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Ben Sellick (Registered Manager)

Funding & Fees Guide for Bluebird Care Taunton & Mid Devon

  • Prices

  • Domiciliary Care Fees


    Rate B
    1 Hour - £34.77
    45 Minutes - £29.74
    30 Minutes - £25.76
    Waking Nights - £34.77
    Sleep In - £217.80


    Rate A -
    1 Hour - £37.25
    45 Minutes £31.85
    30 Minutes £27.60
    Waking Nights - £37.25
    Sleep In - £217.80


    Bank Holidays
    Above rates charged at double time.


    Live In Care Fees


    Single Person    
    Standard Care   - £1150   
    Advanced Care   - £1300.00   
          
    Couple
    Standard Care - £1550.00
    Advanced Care - £1800.00


    Waking Nights:
    Between the hours of 10:00pm and 08:00am, if the care worker is woken 3 times or more, a waking night of £198.00 will be charged.


    Bank Holidays:
    Please note, the above weekly rates are charged at double time on bank holidays.


    Food Allowance:
    Carers are entitled to a £40 per week food allowance. This can be invoiced in addition to the above cost or paid directly to the carer.

Bluebird Care Taunton & Mid Devon Reviews (11)

8.4

Bluebird Care Taunton & Mid Devon has a Review Score of 8.4 (8.417) out of 10, based on 5 reviews in the last 2 years. Over all time Bluebird Care Taunton & Mid Devon has 11 reviews.

Overall Experience

  • 10
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Date Published

11
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6

Review from Caitlin R (Granddaughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has received D2A three times from Bluebird Care following a hospital stay. We thought that the enablers from bluebird had a very cheerful approach & instantly made us as a family and my nan feel reassured when returning home.


The enablers were always very helpful when supporting my nan with

things that she was struggling with & offering her guidance that could help ease her struggles.


Bluebird also offered my nan & us as a family tips that could help her, they was always so informative when they visited and the first day home was so organised that this massively helped my nan with transitioning back into her home.


If my nan was to require support in the future bluebird would be a company that we would enquire with to have them visit her again. I further thank all off bluebird for the help they gave my nan when she was under their service :)


Reply from Thomas Stoneman, Business Development at Bluebird Care Taunton & Mid Devon

Hi Caitlin, thank you so much for taking the time to leave Bluebird such a kind review. We are delighted that our Discharge 2 Assess Enablers were able to fully support your nan to be able to live back at home!


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Review from James S (Partner of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Absolutely bad experience. Had a partner whom I looked after 24/7. Bluebird Care took control completely, albeit they only visited her two hours per day, then sent police to the house 4 times on the assumption of domestic abuse, then railroad her out of her comfortable home and into a care home in Taunton
where she is in tears and anxiety due to the interference of her personal life. She is now isolated from friends and family. She is now due to go to a nursing home whereby Bluebird Care will have no input, thank god.

Reply from Thomas Stoneman, Operations Manager at Bluebird Care Taunton & Mid Devon

We take all feedback seriously and are committed to providing the highest level of care and support to our customers. As Care Experts, our role is always to provide compassionate and professional care, and we must clarify that our actions were taken solely in the best interests of the vulnerable individual involved, prioritising their safety and wellbeing first and foremost, and in response to their request for help.We are not able to discuss individual specifics on a public forum such as this website as it would break customer confidentiality. Normally we encourage the reviewer to engage with us directly to resolve any issues. Unfortunately, in this instance this has led to harassment from the reviewer, which we have sadly had to report to the police.


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Review from L M (Wife of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very nice and very experienced. Look after my husband brilliantly. Took good care and made the experience really good. Would make sure this service is kept going. Cannot fault and they loved the cat.

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Review from Nigel G (Nephew of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my late aunt and I (her nephew) were very pleased with the service delivered by Bluebird Care. The carers were always kind and patient and tried very hard to encourage my aunt to eat and generally make the most of her situation. The carers were also backed up by helpful and knowledgeable staff
on the phone at the office.
I highly recommend this service for both respite and long-term care.

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Review from G N (Son of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed the services from the Bluebird Care team for two and a half years to date. My mother is 96 years of age and still lives in her own home. Her wish is to live in her home with minimal assistance. Bluebird Care is panned according to individual requests and is very flexible. The care
team are excellent and without them, Mum would never cope. She is visited every morning to administer her medication, this visit is logged into the carer application which I can access. I live 60+ miles away so it is great to be able to check on Mum's condition daily. Nothing is too much trouble for the care team. Thank you for your ongoing support.

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Review from Sue-Claire M (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since May of last year, my Father has had a live-in Carer through Bluebird Care. Right from the very start, I was impressed with the personal connection the Manager had with my Dad, his situation and his needs. He was matched with a male Carer who has been very thorough in the way he has managed the
cleaning of my Father's house, his medication needs, organizing appointments and navigating living alongside my stubborn Dad!! He has been really patient in helping him with his personal care and shopping/cooking needs as well as giving him lots of space to make him think he is still independent. Quite a skill.
He has been good at updating my sisters and me with how our Dad is and any problems that have occurred. Ongoing assessment has been done with care and efficiency and a real level of engagement and the Manager has gone the extra mile to build up trust with our Dad. Many many thanks and I would definitely recommend this Care Provider.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Taunton & Mid Devon

Hello, Sue-claire you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!


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Review from V H (Daughter of Client) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been providing full-time care for my 98-year-old mother for 4 months and I have nothing but praise for the company and Mum's carers.
The company are very efficient in their operations and it feels that there is a very hands-on approach from every level in the organisation.
They have
been very thorough in assessing Mum's care needs and these have been at the forefront of all the care that Mum has received, without fail.
Mum's full-time carer has not only helped with Mum's personal and home care but is also giving Mum a quality of life with regards to activities that Mum couldn't undertake on her own. The other carers that are provided when needed are also of a high standard and very friendly and professional.
Thank You, Bluebird!

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Review from R P (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the level of service and the advice that was given was first class
The operations manager was very helpful I couldn't have done this without her help great service.

Reply from Laura Vearncombe, Business Development Manager at Bluebird Care Taunton & Mid Devon

Thank you for your kind review. We're delighted to hear about your experience with us at Bluebird Care Taunton & Mid Devon.
We take pride in the quality of our service and are always looking for ways to improve.
It's great to know that we are on track.
Thank you again for taking the time to share your feedback with us.
It is always appreciated.


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Review from Luci D (Client) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for sending me such wonderful carers. I bless your company they are all so caring. In fact, I must say that everyone who has come to see me is amazing and so understanding. I have been having care for over 8 years and been with three different companies and Bluebird are the best. I want to say
thank you for your 5-star service.

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Review from M B (Client) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat me with respect and are always willing to help me.

Reply from Charmaine Ardren, Business Development at Bluebird Care Taunton & Mid Devon

Thank you for a lovely review of our Care staff. We are so happy that you rate them so highly so thank you very much for sharing. All The Best, Bluebird Care Taunton Team.


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Review from Rupert F (Husband of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the service for six months now.
They go into a great deal of detail regarding the condition and needs of the person needing care and have very kindly supplied the same carer on a number of occasions, to give my wife continuity of care.
I have found the agency excellent in every way -
they are very thorough, reliable, responsive, helpful and friendly carers. Great agency, I cannot recommend Bluebird more highly.

Reply from Charmaine Ardren, Business Development at Bluebird Care Taunton & Mid Devon

We are so happy to hear that you would recommend our services to others. Thank you for taking the time to review our services. Best Wishes, the Bluebird Care Taunton Team.


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Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Bluebird Care Taunton & Mid Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Bluebird Care Taunton & Mid Devon is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 30 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Taunton & Mid Devon is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (4)

Ben

Ben Sellick

Job Title: Registered Manager

Joined: 2014

My name is Ben Sellick and I am the Registered Manager for Bluebird Care in Taunton and Mid Devon.

At the age of 19 with the encouragement of my late Mum, I joined a local care home as a Care Assistant. I have worked in a variety of roles within care over the last 18 years.

In 2014 I joined Bluebird Care - Taunton & Mid Devon, and it gave me a new lease of life in my care career.
I have spent over half my time with Bluebird Care as a Manager and have had the privilege to support and upskill my team to share the same passions and values.

In my spare time, I am a children’s entertainer and joined the West Somerset Magic Society.

I have found real meaning in being able to link my skills and experiences across all age groups.

I take great pride in representing Bluebird Care- Taunton & Mid Devon. It has been a huge pleasure for the last 10 years and hope it is many more to come.

... Read more
Ivars

Ivars Ceimeris

Job Title: Recruitment Consultant

Joined: 2021

Hi, my name is Ivars Ceimeris and I'm the Lead Care Co-Ordinator at Blue Bird Care - Taunton & Mid Devon.
I joined the Bluebird Care Team in October 2021 when I moved to Somerset from Bournemouth.

My role is all about support. Support for the Care team out in the field and most importantly to our customers. I love my job and nothing makes me happier than making sure that our customers get the best care possible. I am proud to be part of a team that ensures that our customers can live the life they choose, in their own homes and get the support that they need.

In my free time, I love shopping, travel and the theatre.

... Read more
Dinah

Dinah Mason

Job Title: Care Manager

Joined: 2021

I have worked on and off in the care sector since I was 18 years old, I had a long break when I had my children as I believed that I couldn't be a good carer and a good mother, as there's just not that much care in me to give.

However, once my children had reached secondary school, I came back to the thing I love the most.

I have always worked in the community, supporting people from all walks of life to be as independent as possible and to live fulfilling lives within their own homes. I find this incredibly rewarding, as each day is different, and I really feel the huge impact of delivering person-centred care can make on an individual's life.

Working for Bluebird, I have been given the opportunity to really grow and develop within a role that I love. Every day I feel that I am able to change lives, even if those changes are small, they still make a difference. My mantra for life and especially my work is:
Use your smile to change the world, don't let the world change your smile.

... Read more
Thomas

Thomas Stoneman

Job Title: Operations Manager

Joined: 2021

Before working for Bluebird Care, I was new to care, although having worked with clinical exercise populations in previous workplaces I had experience with Reablement. I started with Bluebird Care as a replacement assistant and found I had a passion for the work I was carrying out.

Supporting patients who had been discharged from the hospital, and seeing their progress as a direct result of the team's input made me feel part of a vital service improving people’s quality of life. From my role as a Reablement Assistant, I progressed to a team leader role, from the Discharge to an assessment manager role then to the Business Development Manager role. Although my role has changed, at the core of all the work I do remains a passion for making a difference in people’s quality of life which is what motivates me day-to-day

... Read more

Frequently Asked Questions about Bluebird Care Taunton & Mid Devon

What Type of Services does Bluebird Care Taunton & Mid Devon offer?

Bluebird Care Taunton & Mid Devon offers Home Care.

How many Carers does Bluebird Care Taunton & Mid Devon employ?

Bluebird Care Taunton & Mid Devon employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Taunton & Mid Devon to verify any information. View our terms and conditions. Bluebird Care Taunton & Mid Devon has a Platinum Service – more info.