Helping Hands Home Care (Chelmsford)

Unit 1, The Aquarium, 101 Lower Anchor Street, Chelmsford CM2 0AU
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2 Reviews
  • Helping Hands Home Care (Chelmsford), Chelmsford
The team at Helping Hands Home Care Chelmsford always puts you, the individual, at the centre of everything that they do. Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, the team provides fully personalised support, tailored to your unique requirements.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The dedicated team at Chelmsford places much time and effort on ensuring their carers have the skills and expertise necessary to provide everything from hourly home care visits to 24-hour live-in care.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

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Care Provided by Helping Hands Home Care (Chelmsford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Timms (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Chelmsford)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Chelmsford) Reviews (2)

Over all time Helping Hands Home Care (Chelmsford) has 2 reviews.

Overall Experience

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  • 1

Date Published

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Review from Paul O (Brother-in-law of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I contacted Helping Hands in late March to arrange weekday carer support for my sister-in-law, from April onward. My Helping Hands contact, was extremely helpful during a difficult time (COVID-19) and really handled everything very efficiently and, although I had my doubts as to whether she could deliver
within the short time specified, she did so and we were up and running by early April. My sister-in-law, 89, suffers with dementia, was really against having carer support, believing she could do everything herself, however overtime she has come to accept what they do and really enjoys their twice-daily visits. I've had only limited exposure to the actual carers, as I don't live locally, the one's that I have met have been very personable and receptive to comments. They appear to be quite flexible in terms of jobs in the house, providing shopping needs or just to sit with my sister-in-law and chat. We now have weekend support as well which was organised with great efficiency.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew J (Son of Client) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Cannot comment on their level of care but after leaving several messages with staff for someone to call me back as it was important to sort my mother's care out, I could still be waiting for a call back. Instead I have given up on this company as if they cannot do a simple thing like call me back, how
can I trust them to care for my Mother?

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Jade

Jade LeGrys

Job Title: Branch Care Manager

About me


Hi, I'm Jade. As a Branch Manager for Helping Hands, I'm here to ensure the wonderful families we care for in the local area all have the support they need to live comfortably and independently in their own homes. I am also here to ensure that my Care Staff are happy and well looked after in their roles, that they feel valued and wanted as part of our team.


I live in the Colchester area, but I grew up in Chelmsford so I know the area well.


I started in care 10 years ago after helping my husband to care for his elderly Uncle whilst he was receiving Palliative Support.


I started as a Carer, before moving into the office as an On-Call Coordinator, Care Coordinator and now Branch Manager. Before working in Care, I worked for the Post Office as a Customer Services Clerk. I currently have an NVQ Level 2 in Health and Social Care, I am taking my Level 5 and take all training very seriously.


Experience and expertise


Since becoming a Branch Manager, I've had the opportunity to help people with various needs and conditions.
I've assisted people affected by mental health conditions, dementia and physical conditions. It's always important that our customers feel comfortable and I really enjoy being involved in helping them to live at home for as long as possible. In addition, I've cared for people with complex care needs and those requiring end-of-life support.
I've had some very fond memories and valuable experiences, and it's hugely rewarding when I know that I've contributed to helping a family in need.
I've also become a Dementia Champion which has enabled me to gain a first-hand experience of what life is like living with dementia – knowledge which I’m always keen to share with my own team of carers.


Why I chose Helping Hands


I decided to join Helping Hands as I wanted to work for a care company that cared about their staff and customers, working for a family run company with real family values is amazing. Since I started here, I am proud of the difference I have made, and I fully enjoy engaging with my Carers and Customers.


Frequently Asked Questions about Helping Hands Home Care (Chelmsford)

What Type of Services does Helping Hands Home Care (Chelmsford) offer?

Helping Hands Home Care (Chelmsford) offers Home Care.

How many Carers does Helping Hands Home Care (Chelmsford) employ?

Helping Hands Home Care (Chelmsford) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chelmsford) to verify any information. View our terms and conditions. Helping Hands Home Care (Chelmsford) has a Platinum Service – more info.