Domiciliary Care From £34.60 per hour.
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Helping Hands Home Care (Leeds) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Leeds) has 5 reviews.
Review from J K (Daughter of Client) published on 31 March 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V H (Daughter of Client) published on 19 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V B (Client) published on 28 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Liz Ingham, Branch Care Manager at Helping Hands Home Care (Leeds)
Thank you so much for leaving this brilliant review for us! I'm absolutely delighted to hear how happy you are with our service and that we've been able to bring a little sunshine into your lives - that's wonderful. Your kind feedback truly means the world to us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen B (Mother of Client) published on 2 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C M (Partner of Client) published on 14 November 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Liz Ingham, Branch Care Manager at Helping Hands Home Care (Leeds)
Thank you so much for this wonderful review and recommendation! It's wonderful to hear your kind words about us and I'm thrilled that you consider our service to be so reassuring, safe, and reliable. We're all so grateful to hear your lovely feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.5 (7.500) out of 10 for Helping Hands Home Care (Leeds) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Helping Hands Home Care (Leeds) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Leeds) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Mar 2019
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Job Title: Local Care Service Manager
Hello, I'm Amanda the Local Care Service Manager for the North East.
Have over 10 years experience in the care sector in this time I have gained various qualifications including my NVQ Level 4 in Leadership and Management in Care and A1 Assessor.
My experience with the over 65s
I previously worked with a lady with Cerebral Palsy, her husband was also registered blind and had learning disabilities. I worked with them over a long period of time and discovered that the lady missed being able to go out shopping into town. We arranged a plan and a route using public transport where she was able to go into town using her electric wheelchair and her husband could accompany us. She was able to spend time shopping and choosing her own clothes. We worked closely with her social worker and managed to implement this on to the care plan to ensure it occurred every month.
My experience with the under 65s
I came into the care sector working as a member of a care team dealing with customers from the age 18. One customer was a gentleman who was physically disabled and unable to speak. However he had no problems letting your know when he was happy or unhappy. His parents both worked and also had another son with a learning disability so their time spent directly with him could sometimes be limited. During the holidays I found activities in the area and took him out most days in the wheelchair. We visited local parks, galleries, went to the shops and spent lots of time giving him the choice of what we did each day.
The carers
One of my first meetings with a ‘Helping Hands’ carer is the one I remember most. This carer has been with her customer for a number of months and in that time the family have noticed substantial positive changes in their mother - from not wanting to leave the house and carrying out very few tasks herself, the carer and her customer now go out walking and the customer loves to clean and help around the house. Her mobility has improved immensely.
Job Title: Local Care Service Manager
Hello, I'm Alison the Local Care Service Manager for the East Midlands.
I have almost twelve years experience within the care sector, including working at Nottingham City Hospital, a care assistant in a residential/nursing home and working within the domiciliary homecare sector where I was a registered manager.
My experience with the over 65s
I have worked predominantly with the over 65’s whose care needs varied greatly.
I have worked with stroke patients, Parkinson’s, Dementia, Alzheimer’s right through to palliative care. I have found the bond that I developed with both the clients and their families to be extremely rewarding, I would like to think that I was able to help enrich their lives as much as they did mine.
My experience with the under 65s
Whilst I worked with fewer younger adults, the variety of conditions that I have experience of include Multiple Sclerosis, Friedrerich’s Ataxia, Cerebral Palsy, Huntingdon’s Disease, Learning Disabilities and Mental Health. Enabling younger people to live as independently as possible is vital if we are to ensure that social isolation is eliminated.
The carers
Good carers are worth their weight in gold and can make such a difference to people's lives.
Once a carer called me on Christmas Day to ask whether it would be alright to visit a client and take a Christmas dinner to her as she knew that she would be alone, this was done in the carer's own time and took her away from her own family. This to me said volumes about the carer and I know it brought the biggest of smiles to the client's face. For me, that is what caring is all about
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Leeds) to verify any information. View our terms and conditions. Helping Hands Home Care (Leeds) has a Platinum Service – more info.
