Bluebird Care Chichester

Unit 3C Vinnetrow Business Park, Vinnetrow Road, Runction, Chichester PO20 1QH
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9.6 84 Reviews
  • Bluebird Care Chichester, Chichester
Bluebird Care Chichester is a well-regarded branch of this care provider, with a good local reputation for a quality and versatile service that can be sourced for a wide range of care and nursing needs within the home.

The service is based in Runcton near Chichester but covers the surrounding area including Bognor Regis, the Witterings, Chichester, Petworth, Selsey, Southbourne, and Wick. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

The team share a vision of providing clients with the same standard of care that owners would want for their own families, therefore they focus on each person's unique needs and on building strong relationships and trust.

The following services are offered:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND, and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Companionship
- Personal care
- Respite care

Please visit Bluebird Care's website for lots of useful information and to get in touch.

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Care Provided by Bluebird Care Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Frances Ali (Care Manager)

Funding & Fees Guide for Bluebird Care Chichester

  • Prices

  • Please contact us for our prices and bespoke assessment.

Bluebird Care Chichester Reviews (84)

Total of 84, showing 1-20
9.6

Bluebird Care Chichester has a Review Score of 9.6 (9.619) out of 10, based on 46 reviews in the last 2 years. Over all time Bluebird Care Chichester has 84 reviews.

Overall Experience

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  • 23
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Date Published

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Review from Christine A (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been very nice people and helpful. They have also been on time.
The people in the office are also very kind.
I would recommend Bluebird Care.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your kind words and recommendation! We're thrilled to hear that our team has been able to provide you with timely, friendly and helpful care. It's always our goal to ensure both our customers and their families feel supported and valued and knowing we've met your expectations means a lot to us. We'll pass along your compliments to both our care assistants and office staff - they'll be delighted to hear your feedback. Thank you again for choosing Bluebird Care!


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Review from Ena D (Client) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be very pleased with the care provided by Bluebird Care Chichester. I feel that the staff and management are genuinely interested in the well-being of their clients.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for your kind words! We're delighted to hear that you've been pleased with the care and support from our team at Bluebird Care Chichester. Our staff and management are truly dedicated to prioritising the well-being of our customers, so it's incredibly rewarding to know you feel cared for. Your feedback encourages us to continue providing compassionate, personalised care every day. Thank you for trusting us!


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Review from H W (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very helpful and friendly. Nothing is too much trouble and the tasks they're asked to do are very well done; one of them even mended the lid of my CD player which cleaners had knocked askew - and I'm not practical.
I've had enjoyable chats with them so that I look forward to seeing
them as I would if they were actual friends (which, in a way, they are).

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for your kind words! We're delighted to hear that our care assistants have been helpful, friendly and attentive to detail. It's always our goal to go above and beyond, so knowing they could even assist with your CD player brings a smile to our faces. We're thrilled that the visits are something you look forward to and that these connections feel like true friendships. We'll be sure to share your lovely feedback with the team - they'll be encouraged to know their work is making such a positive impact. Thank you again for sharing!


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Review from Christine B (Client) assisted by family/friend published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now bedbound, I have been using Bluebird Care for some eight months and during that time, they have collectively and significantly exceeded my expectations. Without exception, the carers are capable, competent, cheerful and, as expected, most caring, always treating me with respect and as an individual.
The organisation, administration and supervision experienced and are also of a very high standard. Despite needing two carers at a time, I have never been let down. Care, records and on-site individual performance checks are routinely carried out. In all, this is a first-class organisation staffed by good people, reliably performing care to a very high standard.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for your thoughtful and positive feedback. We are truly honoured to support you and delighted to hear that our team has met your expectations with the care, respect and reliability you deserve. Each member of our team is dedicated to providing compassionate, person-centred care, so it's incredibly rewarding to hear that our collective efforts have made a positive impact on your experience. We're especially pleased that our organisation, administration and supervisions are meeting your needs and that you feel well-supported by our team of care assistants. Your kind words inspire us to maintain these standards and continue delivering the high-quality service you can count on. Thank you again for sharing your experience.


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Review from H C (Daughter of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Chichester has provided support for us at every step. The management is well-organised, responsive, caring and extremely efficient. The carers are very capable showing sensitivity and professionalism. There is clearly excellent training. The app is excellent, enabling staff and family
to monitor, communicate and liaise with regard to care. At all times, there has been advice, prompt communication and solutions to issues. Overall, this has been a very rewarding experience that has helped and supported us all at all times. Thank you.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for your heartfelt review! We're thrilled to hear that you've felt supported by our Bluebird Care Chichester team every step of the way. It's wonderful to know our management's organisation and responsiveness, combined with our care assistants sensitivity and professionalism, have made such a positive impact on your experience. We're proud of our teams commitment to thorough training and are glad it shows in the care provided. Thank you for trusting us with this important role - it's truly rewarding to know we've been able to support and assist your family.


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Review from C M (Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, great care team, all very helpful and willing to help any way they can.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your kind words! We're thrilled to hear that you're having such a positive experience with our care team. Providing helpful, compassionate care is our top priority and it's wonderful to know that our team are able to support you in every way possible. We truly appreciate your feedback and look forward to continuing to serve you with the same level of dedication. If you ever need anything, we're here for you!


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Review from M W (Daughter of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, kind and helpful. Arrive on time. Cook lunches. Make tea. Bathing care excellent. Washing bed linen all good.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your wonderful review. We're thrilled to hear that you're happy with the care you're receiving. Our team takes great pride in providing a kind and helpful service and it's lovely to know that the punctuality, meal preparation and tea- making makes a positive difference in your day. We're especially glad that you feel cared for. Your feedback motivates us to continue offering the best care possible. Thank you again for choosing Bluebird Care Chichester!


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Review from P B (Client) assisted by family/friend published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, reliable service. Nothing is too much trouble.
Only disappointment in the service, to date, was we requested at least one female to attend at the weekends, not all males, so I could have a strip wash - after two weeks, no change. My daughter had to ring to sort it out - no reason or apology
was given.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you for taking the time to share your feedback. We're glad to hear that you've found our service to be friendly and reliable. We have passed this feedback on to our Chichester care manager to take a look into this further. We sincerely apologise for any inconvenience this caused you. Thank you for choosing Bluebird Care Chichester, we're here to help!


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Review from John B (Power of Attorney of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are kind and considerate and nothing is too much trouble. The carer leaves a note for food required and this is shopped every Tuesday. They all work together to make sure everything is catered for.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you've found our care assistants kind, considerate, and attentive to your needs. Ensuring that everything is taken care of, from day-to-day tasks like shopping to personalised care, is our priority, and we're so pleased that it's been a smooth experience for you. Your kind words will be passed on to the entire team, who all work hard to provide the best care possible. Thank you again for your feedback - it means a lot to us at Bluebird Care Chichester!


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Review from David S (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good experience. Timing of visits a little variable. Carers are good, some very good. I enjoy being looked after by them.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for your kind feedback! We're delighted to hear that you had a very good experience with Bluebird Care Chichester and that you enjoy being looked after by our care team. We truly appreciate your comments about our care assistants. We also acknowledge your feedback about the timings of visits. We strive to maintain a consistent schedule as much as we possibly can. Thank you for your trust and again for your review!


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Review from C N (Daughter of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people, who are always prompt and very reliable, with helpful advice and extra pairs of eyes to spot problems. We like having familiar carers who we have got to know. We are very grateful for their help.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you've had such a positive experience with our team. It's wonderful to know that our care assistants' promptness, reliability, and attention to detail have been helpful to you. Building strong relationships with our wonderful customers is so important to us, and we're grateful for the opportunity to get to know you as well. We look forward to continuing to support you and are always here whenever you need us. Thank you again for your trust!


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Review from T W (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care, behaviours, manner, humour, general "niceness" are excellent in all the helpers I have seen since joining Bluebird Care! Far exceeding the other company I had before my accident. I hope to be with you all for a long time.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for taking the time to share your positive experience with Bluebird Care. We are delighted to hear that our standards of care have made such a positive impression on you. It's wonderful to know that we have exceeded your expectations compared to your previous care provider. Our team is dedicated to providing compassionate and high-quality care and your kind words affirm that we are achieving our goals. We truly value your feedback and are grateful for your trust in us. We look forward to continuing to support you and hope to have you with us for many more years to come. If there is anything more we can do for you, please don't hesitate to let us know!


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Review from Gary P (Son of Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional and empathic carers. If a quick decision on a concern was required carers contacted me direct by phone rather than delay by going through their office. Timings of visits can be inaccurate but that was not a problem for my mum. However, visits for facilitating appointments were always on
time. A very good experience overall.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you for sharing your experience with our Bluebird Care services. We are delighted to hear that our care assistants' professionalism and empathy made a positive impact. Our team prioritises direct and timely communication. Thank you for your kind words and feedback. Your satisfaction is our priority and we look forward to continuing to provide excellent care for your mum.


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Review from T B (Wife of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience overall. Have had problems with the times of call but now seemed to have cracked that problem and settling down nicely.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your positive feedback! We are delighted to hear that you are having a good experience with Bluebird Care Chichester. We appreciate your patience as we worked through the issues with the timings of the calls. It's wonderful to know that things have now settled down nicely. If there is anything more we can do to ensure your continued satisfaction, please don't hesitate to reach out. Thank you for choosing Bluebird Care Chichester, have a lovely day!


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Review from Pam H (Wife of Client) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers give my husband very good care and are supportive of me too. They are polite and professional whilst, at the same time, being relaxed and friendly and fit into the home environment. Generally punctual but sometimes they do not come at the appointed time by up to half an hour because their
schedule has been amended but we have not been advised.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. We strive to provide the best service possible and it's always rewarding to hear that we've hit the mark. Your feedback encourages us to keep working hard and to continue delivering exceptional experiences to customers like you. If you have any further feedback or anything we can do to improve our service, please feel free to contact our team. Thank you again for your kind words!


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Review from Barbara B (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a carer for just half a week and find his/her help invaluable, bathing me and washing my hair as I have restricted arm movement. I have always found the carers to be extremely competent, friendly and thoroughly enjoy their company.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you for your heartfelt review. We are incredibly grateful for your kind words and are so pleased to hear that our services are helping support yourself. Providing high-quality, personalised care is at the core of what we do and knowing that we have met your expectations means the world to us. Our care assistants take immense pride in their work and your feedback is a wonderful reminder of why they do what they do. Should you ever need further assistance or have any additional requests, please feel free to contact us. Thank you again for your trust and for sharing your positive experience.


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Review from L S (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is still pretty independent but has vision difficulties and hallucinations. The carers who see her most often are brilliant about noticing when her mood is down because of this and their daily notes help to prepare me for when I call her. No complaints at all.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your kind words and positive feedback. We are thrilled to hear that you are having a positive experience with Bluebird Care. Our team is dedicated to providing the best possible care and it's wonderful to know that our efforts are making a difference. Your satisfaction and well-being are our top priorities and your feedback motivates us to continue delivering high-quality care. If you need anything or have further feedback, please don't hesitate to reach out.


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Review from Joan P (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers thoughtful and very efficient. No problems at all.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

We are delighted to receive your glowing review! It's fantastic to hear that you are happy with the care and support provided by our team at Bluebird Care. We strive to offer compassionate and personalised care and it's rewarding to know we've met your expectations. Your positive feedback is greatly appreciated and inspires us to maintain our high standards of service. If you have any questions or have any further feedback, please feel free to contact us. Thank you, once again, for your continued support, have a lovely day!


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Review from Katie Y (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all so very conscientious, caring and compassionate. Excellent listeners, fun and laughter every day. Often going above and beyond their duties.
They are all very reliable and dependable.
The management of the company is very understanding, helpful, very professional with excellent,
well-informed staff.
I've been so very happy with the care I'm receiving.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for taking the time to share your experience with Bluebird Care! We are thrilled to hear that our commitment to providing compassionate, reliable and personalised care has made a significant difference in your overall experience. Your recommendation means a lot to us! We will continue to go above and beyond to ensure that every customer receives the exceptional care and support they deserve. Thank you, once again, for your kind words and for choosing Bluebird Care!


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Review from Rebecca C (Granddaughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very positive experience with Bluebird Carers. My grandmother was very reluctant to have carers at first but they were brilliant and patient with her and she very quickly grew to enjoy their visits and she built some good relationships. The app also meant I had daily updates on the visits which
was really helpful. All staff I had contact with were really friendly and helpful. An all round positive experience.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for your incredibly positive review! Reading your kind words truly brightened our day and reaffirmed our commitment to delivering exceptional experiences to our valued customers like you. Your feedback inspires us to continue striving for excellence in everything we do. We deeply appreciate your support and trust in our company. Please don't hesitate to reach out if you ever need anything or have further feedback to share.


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Bluebird Care Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Bluebird Care Chichester is calculated as follows: ( (187 Excellents x 5) + (64 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Chichester is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Frances

Frances Ali

Job Title: Care Manager

Joined: 2020

Before I joined Bluebird Care in May 2020 I had spent many years working as an accounts and customer service advisor for printers. Whilst I joined without experience in the industry, I gained a lot of care experience looking after my terminally ill husband. Full training is also given to all new recruits, so I was taught all the professional skills I needed before caring for our customers.


When I originally joined Bluebird Care I was a Care Assistant. I enjoyed being out on the road caring for my customers, I found this so rewarding.


After some experience working out in the field, I was promoted to Care Service Specialist in 2021. I enjoy my present role as I still spend time with new and existing customers.


Home care is so rewarding and I feel that I can make a difference in people's lives. No two days are the same.


Frequently Asked Questions about Bluebird Care Chichester

What Type of Services does Bluebird Care Chichester offer?

Bluebird Care Chichester offers Home Care.

How many Carers does Bluebird Care Chichester employ?

Bluebird Care Chichester employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Chichester to verify any information. View our terms and conditions. Bluebird Care Chichester has a Platinum Service – more info.