Bluebird Care Chichester

Unit 3C Vinnetrow Business Park, Vinnetrow Road, Runction, Chichester PO20 1QH
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9.6 84 Reviews
  • Bluebird Care Chichester, Chichester
Bluebird Care Chichester is a well-regarded branch of this care provider, with a good local reputation for a quality and versatile service that can be sourced for a wide range of care and nursing needs within the home.

The service is based in Runcton near Chichester but covers the surrounding area including Bognor Regis, the Witterings, Chichester, Petworth, Selsey, Southbourne, and Wick. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

The team share a vision of providing clients with the same standard of care that owners would want for their own families, therefore they focus on each person's unique needs and on building strong relationships and trust.

The following services are offered:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND, and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Companionship
- Personal care
- Respite care

Please visit Bluebird Care's website for lots of useful information and to get in touch.

Show Bluebird Care Chichester on the Map

Care Provided by Bluebird Care Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Frances Ali (Care Manager)

Funding & Fees Guide for Bluebird Care Chichester

  • Prices

  • Please contact us for our prices and bespoke assessment.

Bluebird Care Chichester Reviews (84)

Total of 84, showing 21-40
9.6

Bluebird Care Chichester has a Review Score of 9.6 (9.619) out of 10, based on 46 reviews in the last 2 years. Over all time Bluebird Care Chichester has 84 reviews.

Overall Experience

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Date Published

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Review from M T (Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After receiving a major operation just before Christmas, I very much needed help with personal care when I came home. All the Bluebird girls were friendly and very experienced at giving care and confidence to me for the future.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for taking the time to share your positive experience with us! Your feedback means the world to us and serves as a great motivation for our team.
Providing excellent service and ensuring our customers have a memorable experience is our top priority, and we're delighted to know that we succeeded in meeting your expectations.
Once again, thank you for choosing us and for sharing your positive feedback. It means everything to us!


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Review from Cherry M (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I had 3/4 hours a.m for getting up and dressed. The time given was on average 10.30 which was the time I was given but not the time I wanted. I wanted earlier. P.M visit was 1/2 hours at 7pm which was too early for me. I never got it any later. I was told three carers I would be given but it turned
out to be nine. The staff were good but I had to repeat everything every session. I may have liked another week's care but if I did I would have had to pay for another four weeks. This is a very poor money-making policy. I had no choice in having an extra week or paying for four weeks. I paid just over £1000 for 13 3/4 hours and 13 1/2 hours p.m. It was over the Christmas Period but the private price is too much for most budgets. If the staff are paid greater than other agencies I would feel better but I do not think they do. The staff were nice and did as I asked but the amount of different girls worried me.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you for your feedback, we apologise that the service has not been of your satisfaction. We take all feedback by current and past customers seriously, in order to improve our service. One of the team members will be in contact with you to discuss this review further.


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Review from Barbara D (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, I can honestly say that I have thoroughly enjoyed having your carers to help me in my home. Their friendship and work has helped me tremendously.
Unfortunately I do find it expensive and my funds will only allow me to have one out once a week - on a Tuesday morning.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Chichester

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience overall.
We strive to offer the best quality and service possible, and we constantly evaluate our business to ensure that it reflects the value we provide. Your input is incredibly valuable to us!
We sincerely appreciate your support. If you have any further suggestions or feedback, please feel free to reach out.


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Review from E G (Daughter of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care are a very professional and caring company. The help given to our dad is invaluable and so very much appreciated.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

We are overjoyed to read your fantastic review! It's always rewarding to know that our efforts to provide top-notch services are appreciated by our valued customers like yourself. Your satisfaction is our top priority, thank you for choosing Bluebird Care.


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Review from Darren E (Son of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good with my mum, they understand her needs and provide excellent service. Timekeeping is good and communication is very good.
We get no help with cost from local authorities and cost is a big factor which may mean moving forward I need to adjust the care provided, but right now very happy.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Chichester

Thank you so much for taking the time to share your positive feedback! We are thrilled to hear about your positive experience with our service. Your kind words truly motivate and inspire our team to continue delivering top-notch services. At Bluebird Care, customer satisfaction is our top priority, and your feedback serves as a great encouragement to maintain and even improve our standards. We appreciate your support and loyalty.


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Review from J L (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving morning and evening care visits from Bluebird Care Chichester for a few years. He is stubbornly independent and very sociable. They respect this and only help where needed and include time for lovely chats - he enjoys their friendly visits. Recently his needs have increased
and both office staff and carers have provided excellent service, making sure he is kept safe whilst still being respectful. For my part, as his main ‘carer’, I definitely feel supported by them. I can always get them on the phone, and the app is brilliant for keeping an eye on him; it shows care plans, up-to-date rotas and the notes following each carer’s visit upload immediately. I’m very happy to recommend them.

Reply from Frances Ali, Care Manager at Bluebird Care Chichester

Thank you for your positive feedback, we appreciate your review.


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Review from Kim B (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Chichester has provided an excellent service over the last few years. The staff are well trained, hard-working and take the time to talk with my mother which provides a vital social contact. The office and management staff are always available to discuss the care plan and where possible,
implement any changes rapidly.

Reply from Frances Ali, Care Manager at Bluebird Care Chichester

Hi Kim, thank you for your review, we appreciate your positive feedback.


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Review from I S (Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, My experience with the carers, staff and manager have been quite exemplary! It’s such a blessing to have their daily assistance. My family and canines are eternally grateful. Seem to be on our wavelength!

Reply from Frances ALI, Care Manager at Bluebird Care Chichester

Dear I S
Thank you for your review, your feedback is appreciated. We will pass your compliments to our carers.


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Review from J P (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the helpers who call on me twice a week. They are always punctual, always cheerful and I take pleasure in their company and help. My grateful thanks to all concerned.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi J.P
Thank you for taking the time to leave a review. We're so pleased to hear that you are happy with the care assistants who visit you. We will ensure your positive feedback is relayed to our team.
Kind regards, Lauren


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Review from Sophie P (Daughter of Client) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been providing twice daily care for my mother since she damaged the nerve in her hand. The carers spend time with Mum to chat and have made the effort to get to know her. Any initial teething problems were quickly addressed and the app provides an efficient way of communicating.

Reply from Frances ALI, Care Manager at Bluebird Care Chichester

Dear Sophie, thank you for taking the time to review our services. We appreciate your feedback.


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Review from P B (Friend of Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Bluebird Care Chichester to be helpful and accommodated any chances I have made on behalf of my friend. they have been first class. Even though this is the first month of their care.

Reply from Frances ALI, Care Manager at Bluebird Care Chichester

Thank you for taking the time to review us with Homecare, we appreciate your feedback.


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Review from Michael P (Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, thanks. Expensive though.

Reply from Frances ALI, Care Manager at Bluebird Care Chichester

Dear Michael, thank you for your review, we appreciate your feedback.


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Review from L S (Daughter of Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We like your uniforms. Excellent service by client liaison. Carers have been very good although take some time to get used to Dad's needs.

Reply from Frances ALI, Care Manager at Bluebird Care Chichester

Thank you for your review we appreciate your feedback


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Review from F L (Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see by my completed options I am well looked after and therefore happy.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you feel well looked after and happy with the care you have been receiving. Thank you again.


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Review from Joanne W (Wife of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A carer comes once a week on a Wednesday for one hour. we are fairly flexible about when that hour is. The care requirements are fairly basic at this present time. We would prefer to have the same carer each week, but realise this is a juggling problem with staff.

Reply from Frances ALI, Care Manager at Bluebird Care Chichester

Thank you for taking the time to leave a review, we have taken what you have said onboard and we will continue to improve our service.


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Review from G P (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can stay in my own home and be near my friends of many years standing.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi there. Thank you for taking the time to leave us a review. We're pleased to hear that you are able to stay in your own home and continue to be near your friends. Please do not hesitate to call us, should you need anything else. Kind regards.


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Review from A S (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are well-trained and thoughtful. Timing can be a problem but this would be inevitable given the nature of the service offered.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi there,
Thank you for taking the time to leave us a review. We're so pleased to hear that our carers are trained well and thoughtful upon their visit. We will ensure that your feedback is relayed to our care manager to review. Kind regards, Lauren.


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Review from Ross P (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has very quickly become at ease with the carer visits and is comfortable telling them when she has an issue.
The Bluebird team very promptly let the family know when they have any concerns and we work together on the next steps for Mum.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Dear Ross, thank you for taking the time to leave us a review. We're pleased to hear that your mum has grown comfortable and is at ease with our team of carers. We will ensure your positive feedback is relayed to our team. Kind regards.


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Review from Christine H (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received a high standard of personal care from the Bluebird staff team. They have also provided a friendly, caring atmosphere for my mother and my father, chatty and supportive.
The management team have always tried hard to ensure that they can provide care for all shifts even when they
have been stretched due to staff sickness, like all in the care sector they work under difficult circumstances but are always cheerful and willing to help in any way they can within their restrictions.
My father and I appreciate their support, kindness, time and effort they have shown us and it has made a difficult period of our lives easier to bare. Thank you Bluebird team.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi Christine, thank you for taking the time to leave us a great review. We’re so pleased to hear that both of your parents feel supported and have received a high-quality of care since joining us. We will ensure your feedback is relayed to our management team as it’s always great for them to know how our teams are doing. If there is anything else we can help you with, please do not hesitate to get in touch with our team. Many thanks.


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Review from D H (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided 2 weeks of care support to my wife at short notice after our chosen care company could not start on the agreed date. All the carers were professional and treated my wife with excellent care, maintaining her dignity at all times and being very sensitive to her moods and needs.
Your two managers involved were totally helpful and understanding of our family situation and are to be fully commended for their help and sensitivity to our family needs. I can't thank them enough.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Thank you so much for taking the time to leave us a review. We're sorry to hear that the care company you originally agreed to was unable to start on the agreed date, but we're pleased that our team were able to help. It's fantastic to hear that you and your wife are pleased with the service you have received and we will ensure that your feedback is relayed to our Business Director. We wish you the very best and we're always here should you require any additional help. Kind regards.


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Bluebird Care Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Bluebird Care Chichester is calculated as follows: ( (187 Excellents x 5) + (64 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Chichester is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Frances

Frances Ali

Job Title: Care Manager

Joined: 2020

Before I joined Bluebird Care in May 2020 I had spent many years working as an accounts and customer service advisor for printers. Whilst I joined without experience in the industry, I gained a lot of care experience looking after my terminally ill husband. Full training is also given to all new recruits, so I was taught all the professional skills I needed before caring for our customers.


When I originally joined Bluebird Care I was a Care Assistant. I enjoyed being out on the road caring for my customers, I found this so rewarding.


After some experience working out in the field, I was promoted to Care Service Specialist in 2021. I enjoy my present role as I still spend time with new and existing customers.


Home care is so rewarding and I feel that I can make a difference in people's lives. No two days are the same.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Chichester to verify any information. View our terms and conditions. Bluebird Care Chichester has a Platinum Service – more info.