Bluebird Care Chichester

Unit 3C Vinnetrow Business Park, Vinnetrow Road, Runction, Chichester PO20 1QH
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9.6 84 Reviews
  • Bluebird Care Chichester, Chichester
Bluebird Care Chichester is a well-regarded branch of this care provider, with a good local reputation for a quality and versatile service that can be sourced for a wide range of care and nursing needs within the home.

The service is based in Runcton near Chichester but covers the surrounding area including Bognor Regis, the Witterings, Chichester, Petworth, Selsey, Southbourne, and Wick. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

The team share a vision of providing clients with the same standard of care that owners would want for their own families, therefore they focus on each person's unique needs and on building strong relationships and trust.

The following services are offered:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND, and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Companionship
- Personal care
- Respite care

Please visit Bluebird Care's website for lots of useful information and to get in touch.

Show Bluebird Care Chichester on the Map

Care Provided by Bluebird Care Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Frances Ali (Care Manager)

Funding & Fees Guide for Bluebird Care Chichester

  • Prices

  • Please contact us for our prices and bespoke assessment.

Bluebird Care Chichester Reviews (84)

Total of 84, showing 41-60
9.6

Bluebird Care Chichester has a Review Score of 9.6 (9.619) out of 10, based on 46 reviews in the last 2 years. Over all time Bluebird Care Chichester has 84 reviews.

Overall Experience

  • 57
  • 23
  • 3
  • 0
  • 1

Date Published

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19
46
38

Review from L B (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird staff always treated my mother with respect and kindness, they were always helpful. My mother has Alzheimer's and although she forgets things she was always pleased to see them. They gave her, her tablets. When my mother had a fall they were extremely helpful and arranged for a nurse to call
to dress her wounds. All in all very satisfied with the service provided.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave us a review. We're sorry to hear that your mother had a fall, but pleased our carers were able to help and ensure she was ok. Please do not hesitate to contact us, if you need anything. Kind regards.


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Review from Sally M (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care gave excellent care to my father and stepmother, in difficult times. Their carers were kind, caring and willing to adapt to situations. Their manager went above and beyond to keep my father safe. My only criticism would be the 28 days notice in stopping care which is difficult whilst dealing
with bereavement and settling estate.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave us a review. We're pleased to hear that our carers were able to support your father and stepmother during difficult times. We will ensure your feedback is relayed to our business director to review moving forward. Sending well wishes to you


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Review from Caroline S (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After contacting Bluebird Care, seeking urgent care for looking after my mother, due to my father going into hospital and being unwell on discharge and struggling to help my mother with her daily routine. Bluebird Care were very quick to help us all get carers in on a regular daily basis, they accommodated
the hours we were after and now Mum is getting used to her regular carers she appears more than happy with everyone. The office staff have been so helpful in sorting things and times out for us, which is appreciated very much. Thank you, everyone.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi Caroline, thank you for taking the time to leave us a fantastic review. We're sorry to hear about your father going into hospital but pleased our team were able to be there on hand to help your mother. It's great to hear that your mother is building a relationship with our carers and that she is happy. If you do need anything else, please do not hesitate to give our team a call. Kind regards.


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Review from Brian R (Nephew of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an excellent company to deal with, helpful and caring staff, good supervision, always cooperative and willing to discuss changes in care needs in a positive way. A tiny tiny negative would be the company policy of charging for cancelled visits even two or three weeks ahead but this is
outside the control of the care staff team themselves who have been quite brilliant. Highly recommended.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi Brian, we're so pleased to hear that you find our team helpful and caring. It's great to know that you are pleased with the service your loved one is receiving and we will ensure that feedback is relayed to the team. Our Management Team reviews all feedback we receive, with that being said your comment regarding our cancellation policy will be reviewed. Thank you again for taking the time to leave us a review. Kind regards, Lauren


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Review from Joan P (Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feeling frail and in pain from a heavy fall, I arranged with Bluebird for help with showers and hair washing. I was apprehensive, never having accepted personal care before, but it all went splendidly. I am showering without help now and my confidence is restored. I look forward to my always cheerful
helpers and will miss them when they have to go.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi Joan, thank you so much for leaving us a fantastic review. We're sadden to hear that you had a fall, but pleased our team were able to assist you with showers and hair washing. It's great to hear that you are showering without assistance and you have regained confidence. I am sure our carers will miss you as much as you'll miss them. Wishing you the very best and if you do need us in the future, we're only a phone call away. Kind regards.


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Review from E J (Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have looked after me for four years. Excellent.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi there, thank you for taking the time to leave a fantastic review. We're so pleased to hear you find our services excellent! Kind regards.


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Review from Stephanie B (Client) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care I receive.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Thank you for leaving a fantastic review, Stephanie. It is great to hear that you are extremely satisfied with the care you receive and we will ensure that this information is shared with the team. If you do require any assistance, please do not hesitate to give our team a call. Best wishes.


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Review from Ann L (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We go for a walk, she does everything. I try but don't succeed.
The lady I have at the moment helps do everything from personal care in the shower to playing a game. If I don't want to go out for a walk, we don't. I am totally satisfied!

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi Ann, thank you for taking the time to leave a review. We're so pleased to hear that you are satisfied with the care you are receiving. If you do need anything else, please do not hesitate to contact us. Best wishes.


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Review from C L (Daughter of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service from all your team. The carers Mum has, were kind, patient and thoughtful.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi there, thank you for taking the time to leave us a fantastic review. It is great to hear that you found our team to be kind, patient and thoughtful. We strive to keep all our customers happy and safe in their own homes so this feedback is great to hear. Wishing you the best, Lauren


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Review from Elaine W (Daughter of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The supervisor did the assessment for the care of my mum. He took the time to explain what the carer would be expected to do and how to use the app so I could see what was happening. I was so impressed I agreed for Bluebird agency to do the caring straight away. There was no pressure and to date, I
have been totally satisfied with his communication with me. I feel I can contact him at any time with any concerns I may have, he also contacts me, a really lovely man.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Chichester

Hi Elaine,
Thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you found the assessment useful and happy with the care that your mum is receiving. Many thanks.


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Review from Nigel G (Son of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, cheerful and professional team, well maintained and punctual.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Chichester

Hi Nigel,
Thank you for taking the time to leave us a fantastic review. We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Many thanks, Lauren


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Review from John B (Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleven out of 10!

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Chichester

Hello John, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Many thanks, Lauren


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Review from David W (Power of Attorney of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird to look after my friend, who has vascular dementia, for over about a year now. Initially, we had domiciliary care each day but it became apparent more was required and Bluebird were able to switch the care plan and has provided two outstanding carers who have done a magnificent
job in coping with the ever-changing nature of the condition. Bluebird have been responsive to our needs and helpful in discussing detail and changes to the care plan.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Chichester

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review! Take care!


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Review from Jo S (Son of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird, very quickly over a Bank Holiday, assessed, designed and set up a live-in carer for our parents.
Bluebird kept us informed of what they were doing, the paperwork and the 'go-live' date. We appreciated being given accurate information and deadtimes.
The new live-in carer has been considerate
and flexible as she learnt the household routines and the discharge of my father from hospital.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for sharing a review of our live-in care. We really appreciate your time and kind words.


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Review from Annie S (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with all aspects of the care. From the moment we had the first meeting, I felt that my mother was going to be in good hands. The carers are supportive and encourage my mum to be independent. They take her out for a couple of hours which means so much to her when she is in a flat on her
own. What started as a daunting experience has made the biggest impact.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave a review. It's wonderful to hear about the positive impact of our carers and how pleased you are with our service.


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Review from Nicola D (Daughter of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carer has been more wonderful than we could ever imagine. She is kind, patient, diligent and caring. I live abroad and feel well assured that my mother is in good and capable hands. Bluebird management has been kind, supportive and responsive. Very happy!

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your kind words regarding our live-in carer. We're so pleased to hear that our live-in care offers you that important assurance and peace of mind. It is our pleasure.


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Review from Rebecca P (Friend of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You and your staff always looked after my friend with complete care and professionalism. She always spoke highly of them, and we knew she was in good hands. I would highly recommend Bluebird. Thank you for being so caring after our loss.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave a review of Bluebird Care Chichester and your experience with us. It was our pleasure to provide your friend with the care that she deserved. We wish you all the best.


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Review from Nigel H (Son of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With increasing frailty, it became evident that my mother needed that extra help and support in her latter years.
We were fortunate to have Bluebird recommended to us; they never let my mother down and helped her with a reassuring, gentle but firm hand, providing all the aid she required.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you, Nigel, such kind words indeed. It was our pleasure to provide care for your mother. We wish you all the best.


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Review from Kevin P (Son-in-law of Client) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the care provided. All the carers I met seemed very pleasant and professional. Being able to see the carer's reports online is good so you get a daily update on how the client is doing.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you so much for your kind review. We are pleased that you like our online system for carer/customer communications.


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Review from Jonathan H (Husband of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has offered excellent support to my wife and has been both caring and well organised. They have been both supportive and flexible, dependent on particular needs. I have found them to be helpful over the phone as well as via email. I would strongly recommend them as they have helped to improve
our quality of life.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your review. We are very pleased to hear how happy you are with the service we provide.


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Bluebird Care Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Bluebird Care Chichester is calculated as follows: ( (187 Excellents x 5) + (64 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Chichester is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Frances

Frances Ali

Job Title: Care Manager

Joined: 2020

Before I joined Bluebird Care in May 2020 I had spent many years working as an accounts and customer service advisor for printers. Whilst I joined without experience in the industry, I gained a lot of care experience looking after my terminally ill husband. Full training is also given to all new recruits, so I was taught all the professional skills I needed before caring for our customers.


When I originally joined Bluebird Care I was a Care Assistant. I enjoyed being out on the road caring for my customers, I found this so rewarding.


After some experience working out in the field, I was promoted to Care Service Specialist in 2021. I enjoy my present role as I still spend time with new and existing customers.


Home care is so rewarding and I feel that I can make a difference in people's lives. No two days are the same.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Chichester to verify any information. View our terms and conditions. Bluebird Care Chichester has a Platinum Service – more info.