Bluebird Care Chichester

Unit 3C Vinnetrow Business Park, Vinnetrow Road, Runction, Chichester PO20 1QH
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9.6 84 Reviews
  • Bluebird Care Chichester, Chichester
Bluebird Care Chichester is a well-regarded branch of this care provider, with a good local reputation for a quality and versatile service that can be sourced for a wide range of care and nursing needs within the home.

The service is based in Runcton near Chichester but covers the surrounding area including Bognor Regis, the Witterings, Chichester, Petworth, Selsey, Southbourne, and Wick. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

The team share a vision of providing clients with the same standard of care that owners would want for their own families, therefore they focus on each person's unique needs and on building strong relationships and trust.

The following services are offered:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND, and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Companionship
- Personal care
- Respite care

Please visit Bluebird Care's website for lots of useful information and to get in touch.

Show Bluebird Care Chichester on the Map

Care Provided by Bluebird Care Chichester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Frances Ali (Care Manager)

Funding & Fees Guide for Bluebird Care Chichester

  • Prices

  • Please contact us for our prices and bespoke assessment.

Bluebird Care Chichester Reviews (84)

Total of 84, showing 61-80
9.6

Bluebird Care Chichester has a Review Score of 9.6 (9.619) out of 10, based on 46 reviews in the last 2 years. Over all time Bluebird Care Chichester has 84 reviews.

Overall Experience

  • 57
  • 23
  • 3
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  • 1

Date Published

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Review from Christine T (Friend of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All our experiences have been very positive and helpful. The carers have become friends with their clients which must make life so much more fulfilling and makes it easier to deal with their funny ways.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your review, we appreciate your time and positive feedback.


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Review from David T (Power of Attorney of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and hard-working carers who often exceed our expectations of them.
Very supportive office staff who communicate and arrange things when necessary.
We are very happy with the service provided.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your review. We really appreciate your positive feedback.


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Review from Peta M (Relative of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided excellent care for our elderly aunt whose health has been slowly deteriorating over the past year.
We live some distance away. The communication has been first class. I have electronic access to the carer's visit records which provides clear feedback on our aunt's health and
wellbeing, providing reassurance during these difficult times.
The rota is always available and Bluebird is quick to respond to any change in need.
Care workers and coordinators are friendly, experienced and professional and at times have gone the extra mile.
I highly recommend this care agency.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you so much for your kind words. We are very grateful to you for taking the time to leave a review.


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Review from Stephanie L (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Bluebird Care is the most unreliable, uncaring, and unprofessional care agency I have had the misfortune to deal with.
Carers are untrained and lack confidentiality. They frequently discuss other clients' personal information with other clients.
Clients are not informed if a call is going to be
late or canceled by the office at the last minute due to a lack of staff. Clients are expected to still pay for their missed calls.
Bluebird expects a client to give 28 days' notice, even in an emergency if admitted to the hospital, and will continue to charge their extortionate rates during this time.
Bluebird has a high turnover of staff, including carers, managers, and admin. There is low morale with staff. Staff lack respect, empathy, and basic care skills for their clients. Managers are rude and aggressive, both in person and over the phone.
Chichester has many highly rated care agencies and Bluebird is not one of them.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

We are sorry that you felt this way about our services. We provided care to your mother for over a year and so were disappointed to read this review.
Our values include sharing honesty and trust, and we have strict policies in place regarding customer confidentiality. We investigated the concerns that you raised and found there to be no breach in procedures. We are a well-established care provider that takes pride in our services. All our employees are highly trained and best in class in all areas. We ensure that our care plans, including the terms and conditions, are discussed in full before any care commences. We will give the feedback that you offered very careful consideration and wish you the very best in the future.


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Review from Fiona S (Daughter of Client) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a rocky start, (mum wouldn’t accept she needed help), things have gone from not too good to excellent due to the visiting carers building up a wonderful caring relationship with mum. She now really welcomes their visits and sees the carers as friends. The lovely girls always ensure mum is bathed,
in clean clothes, oversee her taking her meds, make her meals ensuring she has a good variety of choice, do the washing and ironing, keep the flat clean and chat to her. Mum likes to go for a walk when the weather is fine and regularly the girls take her out, ensuring she has her stick. As well as mum being cared for, my sister and I have complete peace of mind that mum is being well cared for, as we both live a good distance away. If there are any concerns, we are contacted and these are resolved. Without these visits mum would be in a care home so thank you, ladies, you are doing a wonderful job. Keep up the good work.

Reply from Scarlett Cabrini, Managing Director at Bluebird Care Chichester

Thank you so much for this lovely review. At Bluebird Care Chichester we always aim to please!


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Review from Teresa L (Daughter of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has had a care companion from February and benefitted a great deal from the company twice a week. Mum had suffered extreme loneliness during the Covid lockdown and Bluebird service helped her. We will not hesitate to use the service again if Mum’s requirements need it.

Reply from Scarlett Cabrini, Managing Director at Bluebird Care Chichester

We are delighted to have been of assistance to your Mother and especially during these trying times. We are here for you! Regards Scarlett Cabrini - Managing Director


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Review from J H (Wife of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the carers, helpful, cheerful, willing, respectful and timing is good.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave us this lovely review. The Bluebird Care Chichester team takes pride in providing an excellent customer experience, while keeping people safe and happy in their home. We will be sure to pass along your comments to the Bluebird Care Chichester team.


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Review from Meryl W (Wife of Client) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A few are excellent, others not so good.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for your review. We are sorry to hear that your experience does not match your expectations, we would appreciate the opportunity to make the service we provide to you an even better experience. If you would like to contact the Care Manager and see if we can resolve your concerns and improve our services we deliver to you. Again, thank you for taking the time to review our service.


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Review from Iris W (Client) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and feel most comfortable. I am treated with great respect which is appreciated by a 94-year-old!

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave such a lovely review of the services we provide to you. We will be sure to pass your comments on to our Bluebird Care Chichester team, and it is a pleasure to provide care to you.


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Review from David W (Husband of Client) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of Bluebird Care for four years to provide personal care for my wife. During this time their care workers have been unfailingly friendly, polite and careful in addition to providing a high standard of professional care. They have been backed up by an organisation which
has taken a genuine personal interest in their clients.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave such a lovely review of the services we provide to your wife. We will be sure to pass your comments on to our Bluebird Care Chichester team, and it is a pleasure to provide care to your wife. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Sara R (Granddaughter of Client) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Bluebird to be very professional, friendly and polite, and most importantly, my grandmother loves and gets on with all the carers very well. Bluebird always lets us know which carers gran will be getting the following week and that carer will ring her if they are going to be late any time,
but this has been due to things out of their control (traffic accident and railway gates being stuck).
They do a 6 monthly review, and this can be done in person or over the phone, and they have now looked after gran for 18-months, and we have no complaints at all and wouldn't hesitate to recommend them.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave such a lovely review of the services we provide to your grandmother. We will be sure to pass your comments on to our Bluebird Care Chichester team, and it is a pleasure to provide care to your grandmother. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from R W (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for leaving a lovely review of the care services we provide to you.


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Review from Jane J (Niece of Client) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebirds have been looking after my uncle since lockdown began in March 2020. As soon as I contacted them they were able to put in place a package of care that was patient-centered and has met his needs. Although I live 500 miles away and unable to visit I have access to his notes which enables me
to regularly read how things are. Over the last 6 months, his needs have changed and I have been able to work with Bluebird at being able to alter the frequency and duration of visits that are required. The service is very flexible and my uncle has really enjoyed the care which he has received. All the staff appears kind and considerate and it's reassuring to be able to phone and speak to the team who all seem to know who my uncle is. I would certainly recommend this service which does provide high quality and compassionate care.

Reply from Kate Barry, Director at Bluebird Care Chichester

Thank you for the lovely review and we will share this with the Chichester Team. We are very happy to hear that you are satisfied with the care and service we provide to your Uncle.


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Review from Kelli M (Granddaughter of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had care come to grandmother, she didn’t have care for long but we are very happy with the service. The carers come and they speak to her very nicely and they ask her what she wanted to eat and give her independence. They are very nice and we are very happy with the service they give to her.

Reply from Kate Barry, Director at Bluebird Care Chichester

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our Bluebird Care Chichester team, and it was a pleasure to provide care for your grandmother. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Michelle K (Daughter of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provide care for my mother who lives in Midhurst. As I live quite a distance away it is a blessed relief to know that she has these angels visiting her three times a day. They are amazing and the care they deliver is second to none. I would recommend them to anyone wanting to have carers.
They make her feel comfortable and safe and give her the independence and confidence to be able to do things for herself.

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Review from Ethel E (Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the carers. they are all caring and polite.

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Review from A B (Client) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with the care received, only concern is that the weekends lack staff and shifts are left uncovered.

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Review from Henry Philip C (Client) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience over three years. Shortly after appointing Bluebird Care (Chichester) I suffered a stroke. He was sitting opposite me and knew exactly what to do. I was in hospital without delay. On my return after a good recovery, I have continued using the service for a short while each weekday morning
to check that I am still alive and kicking and carry out simple, domestic chores. This is a safeguard on which my family insist and of which I am grateful though at present I am an extremely 'easy' client. The carers are very varied in age, experience, and ability but all are well-meaning and helpful.

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Review from Deirdre T (Client) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are respectful and helpful. We have few carers in particular who are friendly, helpful and very caring. The office staff are also very helpful and go beyond what they need to do to help out.

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Review from K W (Client) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird for the last 6 months. The carers have given me very good service. The staff arrive on time according to the agreed timetable, which is posted to me every week in advance. The carers treat me with dignity and they respect any wishes I may have from day to day. They show interest
in caring for me and have been very encouraging helping me to walk. They are happy, I feel I can trust them and they have helped me build up my confidence again.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Bluebird Care Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Bluebird Care Chichester is calculated as follows: ( (187 Excellents x 5) + (64 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Chichester is based on 44 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (1)

Frances

Frances Ali

Job Title: Care Manager

Joined: 2020

Before I joined Bluebird Care in May 2020 I had spent many years working as an accounts and customer service advisor for printers. Whilst I joined without experience in the industry, I gained a lot of care experience looking after my terminally ill husband. Full training is also given to all new recruits, so I was taught all the professional skills I needed before caring for our customers.


When I originally joined Bluebird Care I was a Care Assistant. I enjoyed being out on the road caring for my customers, I found this so rewarding.


After some experience working out in the field, I was promoted to Care Service Specialist in 2021. I enjoy my present role as I still spend time with new and existing customers.


Home care is so rewarding and I feel that I can make a difference in people's lives. No two days are the same.


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