Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 76 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.

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Care Provided by Home Instead (Bath)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Julie Yeatman (Owner/Operations Director)

Funding & Fees Guide for Home Instead (Bath)

  • Prices

  • Call for more information

  • Available on request
    Fees vary depending on the care required.

Home Instead (Bath) Reviews (76)

Total of 76, showing 1-20
9.9

Home Instead (Bath) has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Bath) has 76 reviews.

Overall Experience

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Date Published

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52

Review from Lorraine L (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that visit & care for mum are lovely and get on really well with her, they care about her & try & make sure she is well & happy. Any problems they let the office/ family know straight away, they are a peace of mind having them visit mum.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback, we are so pleased to hear that the support for mum is working and that it gives you reassurance as a family.


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Review from T B (Daughter of Client) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who support my mother (93 with vascular dementia) and my mentally handicapped brother are really good. They are patient, caring, supportive and a great help to them both.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your review, we are pleased that the support we provide not only helps your mum but your brother too.


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Review from G C (Daughter of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been truly excellent in providing help/care for my 95 year old mother. The helpers have been very well chosen to suit my mother's needs and we all love them and appreciate how thoughtful and capable they are. Thank you!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words and feedback as with all our clients we aim to match our Care Professionals to the Client and ensure all needs have been met. We are so pleased to support your mother she is a joy and a pleasure to visit.


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Review from J J (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team caring for my father were wonderful and formed great relationships with him over their time with him.
As dates and needs changed, the management team responded quickly and efficiently, to make sure there was always care.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you, it was an honour and a pleasure to look after your father. Thank you again for your review.


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Review from J T (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided daily care for my mum for nearly three years. The care professionals were kind and conscientious. My mum built bonds with many of them and grew fond of a few specific individuals who gave her a sense of friendship and fun as well as caring. The office staff were always responsive
to requests and any issues were dealt with quickly and efficiently. I was always kept informed of my mum's welfare. Home Instead are not cheap but I do feel that the service they provide is worth the money. I would have no hesitation in recommending Home Instead to anyone looking for care in their home.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words, we are so glad we were able to support mum to remain living independently at home for the three years.


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Review from A C (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of using Home Instead was brief but we found the staff both in the office and those who came to the house supportive and understanding of our situation which came about in August and as we approached a bank holiday weekend.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your review, we are pleased we were able to support your father to remain at home where he was comfortable in his last days. Our deepest sympathy and thoughts are with you all as a family.


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Review from S G (Wife of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for our wonderful team of carers who visit us four times daily every week. They always bring so much love, joy and happiness as well as exceptional care, concern and professionalism. They are so kind, helpful and encouraging in every way and are a great comfort and reassurance
for me.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback, we are so pleased to be part of your husband's journey and providing the support needed to enable him to remain at home.


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Review from Jill C (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the support, care and management by Home Instead since the first day we met with Dad to discuss his needs. Client's individual needs are their priority and this shone through from the manager to all carers in the team, in their attentiveness and care with my dad, to their
detailed and thoughtful correspondence, ensuring my sister and I were always fully informed. The team were always very flexible and adapted care routines to fit with Dad's/our wishes (it's definitely not easy to initiate care when your dad wants to maintain full independence!). The field care supervisor's guidance was deeply appreciated as we navigated through changing care requirements, and we are grateful to have had Home Instead's support on this journey. Thank you!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your lovely feedback, it is always important for us to support the family with the care and support of their loved one and we are so pleased to hear we achieved this for you and your dad.


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Review from Karen C (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has given outstanding daily care to our dad over the last few months which has enabled him to stay at home as long as possible. The service is professional, warm and personalised. We have been able to increase care levels as required and the team worked so hard to make sure that Dad's needs
were met. At critical times they went above and beyond, maintained excellent communication with us, and always put Dad's well-being and dignity at the heart of their planning and care. Having no previous experience of engaging care services, we were so pleased to find that Home Instead worked closely with us, and gave us regular and detailed feedback throughout the time they supported Dad so that we knew he was safe and well looked after by the team. I cannot recommend their care services highly enough.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review it was a pleasure and a honour to support your dad and enable him to stay in his own home for as long as safely possible.


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Review from F C (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent, backed up by great support from the office team. I feel confident that I am in good hands. I know that I will have reliable help which gives me enormous peace of mind.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your kind words it means a great deal to us to know you feel supported and have confidence in us as Care Provider.


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Review from M C (Wife of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the support of the carers who look after my husband and help with ironing and other tasks which require attention while I attend my once-weekly swimming session. Since the end of last year, I have once a fortnight had help with my cleaning and cannot fault the outcome.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely review we are very pleased to be able to support you and your husband to live independently at home.


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Review from N M (Granddaughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, all staff have shown an excellent understanding of person centred care and promote dignity and independence. Flexible, professional, and kind. I would have no hesitation in recommending their services.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback we are so pleased to have this lovely review. We are also very grateful you chose us to support your grandmother.


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Review from B A (Husband of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Home Instead enough really. They have been attentive to our requirements at every stage and constantly check that their service supplies what we need. Our main carer has been excellent not only keeping my wife company when I am out but also engaging her in activity during the day. She
genuinely looks forward to the carer's visit which makes the whole experience a lot easier for us all. I was very reluctant to take that leap of using a carer but am now very grateful that I did.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your kind words, we are so pleased that the support we provide not only suits your wife but allows you to engage in community activities. We appreciate using a carer can be daunting but are grateful you chose Home Instead as your provider.


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Review from N H (Friend of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team which looks after my neighbour is absolutely superb. They all really care about her. Each member is conscientious, efficient, reliable, cheerful and help her to remain happy. They have also lifted a huge weight from my shoulders. It is a huge relief knowing that there is such a dedicated team,
and the suggestions made by each member speak of real care and expertise. My neighbour really looks forward to their visits each day. They have added such a positive dimension to her life. I am very impressed by the attention to detail shown by the office. Any concerns are raised quickly and everything is so well coordinated. I cannot speak too highly of Home Instead (Bath).

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for such lovely feedback, we are so pleased that the support provided is working well, it's a pleasure to know we are making a difference to all of your lives.


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Review from Tessa L (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with Home Instead Bath for both their care and also the efficiency and speed of their contact with us. Home Instead has provided excellent and consistent care for both of my parents, who are in their nineties, over the last few months, enabling them to stay longer in their
own home. All the carers have been reliable, kind and extremely helpful. They have provided my parents with personal care and housekeeping and have always been both supportive and professional.
In particular, the website where we can read notes on the visits as soon as they have been completed has enabled us to know exactly how the visit has gone and to keep up with the situation. Also, their highlighting of any problems was immediately reported to us so that we were able to deal with any ongoing problems and the ability to contact the carers directly through my parent's individual care folders.
Thank you, Home Instead.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Hi Tessa,
Thank you for your lovely review, it has been a pleasure supporting your parents.


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Review from Mark G (Nephew of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been living independently, at a considerable distance from the rest of the family. Initially concerned that she was not taking her medications correctly, we wanted someone to call in to check that she had taken them and provide companionship and lunch. We chose Home instead on a recommendation
from a friend.
Home Instead caregivers visited her over a period of more than five years until she recently (Nov 2023) decided to move into residential care. Over the five years, as her needs changed, the visits were gradually increased from once each weekday up to twice every day.
The real plus points for Home Instead were:
A reliable service, caregivers properly introduced and working to a schedule, ability of caregivers to take her out (shopping, sightseeing), giving us feedback on any concerns, an accessible record after each visit and regular meetings at my aunt's for a review.
This review was invaluable for seeing how my aunt felt, what she liked, what could be improved and so on.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your glowing review, we thoroughly enjoyed supporting your aunt and ensuring a smooth transition from Home Care to residential care.


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Review from Alice W (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt we had a good relationship with Home Instead, who listened to the needs and requirements. We found everyone a pleasure to work with and that our mum who has dementia was well cared for, which gave us as a family reassurance and confidence.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback, we are glad our service supports your mum as well as you all as a family.


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Review from J B (Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with Home Instead (Bath and West Wilshire) along with my late wife for almost 11 years. During this time I have developed a whole circle of new friends. The carers are well-trained and very helpful. The office staff are also very helpful and go the extra mile to be helpful with
both help and advice.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your feedback its been a pleasure to support you and your late wife for all these years. We hope to continue supporting you for many more years to come.


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Review from C N (Daughter of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly father has been receiving care from Home Instead in Bath for the last two years. He has visits twice a week for help with cleaning and cooking but no personal care is needed. The ladies are extremely kind and caring, helpful and punctual. They take a great interest in dad and treat him
very respectfully. We are delighted with Home Instead.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback on the support we give your father, we are pleased you are happy with the service. Many thanks.


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Review from J R (Husband of Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead for several years to provide respite and personal care for my wife who has Alzheimer's. They are also able to provide 'ad hoc' respite care when needed to enable me to see family or keep an appointment. I am very pleased with the service they provide.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It means a lot to our staff to get feedback and makes a rewarding job even more so, when the appreciation is shared with them.


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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Home Instead (Bath) is calculated as follows: ( (133 Excellents x 5) + (9 Goods x 4) ) ÷ 142 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner

Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.


Alison

Alison Yeatman

Job Title: Franchise Owner

Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.


Kerri

Kerri Gardner

Job Title: Care Manager

Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.


Maria

Maria Loader

Job Title: Head of Care Professional Experience

Joined: 2013

Maria has worked for Home Instead since 2013 and has covered various roles during her employment. She currently supports our Care Professionals with signposting, ensuring ongoing training is set up and front-of-house support. Basically, Maria is the office oracle and our go-to person if we need to find something out.


Lisa

Lisa Bullock

Job Title: Field Care Supervisor

Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.


Chantel

Chantel Freegard

Job Title: Field Care Supervisor

Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


Jade

Jade Davison

Job Title: Field Care Supervisor

Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.


Maria

Maria Anderson

Job Title: Trainer/Care Professional

Joined: 2022

Maria has worked for Home Instead since 2022, initially as a Care Professional. Before joining Home Instead, Maria worked for the reablement team. Maria is now in the Trainer role for Home Instead, ensuring all new and existing Care Professionals are up to date with the latest competencies and compliance to enable them to carry out their role.


Sharon

Sharon Powney

Job Title: Scheduler

Joined: 2024

Sharon joined Home Instead in 2023 initially as a Care Professional before the opportunity arose for her to join the office team in the role of Scheduler. She carries out the important job of ensuring all our clients receive their required visits and are matched with suitable Care Professionals to support them.


Frequently Asked Questions about Home Instead (Bath)

What Type of Services does Home Instead (Bath) offer?

Home Instead (Bath) offers Home Care.

How many Carers does Home Instead (Bath) employ?

Home Instead (Bath) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bath) to verify any information. View our terms and conditions. Home Instead (Bath) has an Enhanced Service – more info.