Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 76 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.

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Care Provided by Home Instead (Bath)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Julie Yeatman (Owner/Operations Director)

Funding & Fees Guide for Home Instead (Bath)

  • Prices

  • Call for more information

  • Available on request
    Fees vary depending on the care required.

Home Instead (Bath) Reviews (76)

Total of 76, showing 21-40
9.9

Home Instead (Bath) has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Bath) has 76 reviews.

Overall Experience

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Date Published

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Review from S A (Solicitor of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have engaged the services of Home Instead (Bath) for some years and with regards to more than one client. Home Instead (Bath) provide vital companionship for our older clients and, without them, the lives of many people would be much darker. Very professional but friendly service. Would recommend
to all.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. Your feedback is very much appreciated and will be shared with the care professionals that do a wonderful job in helping their clients live a fulfilled life.
Many thanks.


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Review from C D (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from all of my carers allows me to live independently at home but also has given me a group of new friends. Their care is efficient but also they treat me with dignity, listening to me and giving help when needed.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review the support you receive from Home Instead. I am delighted to hear you benefit so well from the support of your care professionals and I know they will appreciate this feedback.
Many thanks.


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Review from Alan G (Husband of Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially received two recommendations for Home Instead, one from an ex-employee friend and one from a relative. My wife is suffering from severe stage Alzheimer's and being her full-time carer I needed a couple of hours a week respite, mainly to attend my own appointments. I had previously had difficulty
getting this help, and during the two months I have been using Home Instead they have made a real difference.
The manager has been extremely helpful and visited us personally on several occasions and give advice and guidance. She carefully selected a most suitable carer who my wife loves and who she already sees as her friend. I initially worried that my wife would rebel against being left with someone without me but she now looks forward to her weekly afternoon with her friend. From feeling very alone and isolated Home Instead have given me somewhere to turn to and I know that as things get more difficult they will help me in other ways when we need it. It is totally without reservation that i recommend Home Instead to anyone in a similar position to us.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your review. Our staff really appreciate receiving feedback. Knowing the difference they make to the quality of life of those they support, help make their jobs satisfying and a pleasure.
Kind regards.


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Review from J P (Son of Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the current climate being what it is. I was overwhelmed with the care and concern shown to my mother when she has a bad turn and required extra care. I'm so happy that Home Instead (Bath) were able to sort extra cover. It has out the whole family at ease knowing professionals are on the case.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It's very much appreciated and means a lot to our staff to receive positive feedback and recognition of the difference they are making to not only the lives of our clients but also family members.
Kind regards.


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Review from E F (Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my carers to be cheerful, caring, extremely helpful and obliging. Initially, the carers were for my husband who died on the 14th of January. They treated him with much kindness and care.

Reply from Alison Yeatman, Director at Home Instead (Bath)

We appreciate your time taken to review our service. It means a lot to us and indeed the Care Professionals to know they are doing a great job in supporting their clients.
Kind regards
Alison


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Review from J W (Client) assisted by family/friend published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, unobtrusive and extremely helpful members of staff.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It means a lot to our staff to receive good feedback and to know they are doing a great job in supporting their clients.
Kind regards
Alison


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Review from Jenny Y (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead offers a brilliant service provided by highly professional, friendly and understanding staff. They have made everything so much easier, not just for my mother, but for the whole family. Thank you!

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your kind review of Home Instead. It is always much appreciated to receive such high praise. We are glad we are making a positive impact to your loved ones. Best Regards, Nick.


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Review from J H (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carers from Home Instead are kind, capable, respectful and reliable. The people in the office are equally caring and efficient, making the company a pleasure to deal with. Would thoroughly recommend it.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your kind and honest review. We are very pleased that you are happy with the service and your Care Professionals that visit. Best regards, Nick


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Review from Jo S (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (and my siblings and me) were absolutely satisfied with the care and support received from Home Instead. From the initial contact right through to meeting the carers, we were delivered a professional, thorough and thoughtful service. They really went the extra mile to try and meet our needs.
The carers were very well-matched with Mum, she enjoyed their visits and struck up a real friendship with them. We feel this friendship was reciprocated and that the carers truly cared for Mum. As a family, this gave us confidence and security very much needed when a family member becomes vulnerable and home alone.
Communication worked well and a review very early on ensured things were working well.
Thank you, Home Instead we are very grateful to you.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Jo,
Thank you for taking the time to review our service. I know it means a lot to our staff to receive feedback and will ensure it's shared with all concerned. It's been a pleasure supporting your mum. You know where we are if we can do anything further to help.
Kind regards.


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Review from I O (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantly impressed with the personalised and caring service my dad receives and with the excellent levels of communication, so although my brother and I both live a long way from Dad we are kept up to date with things that are issues for him so that we can respond and improve his day to day life.
I have just been to stay with Dad and found a clean and well-kept house, and a happy and well-fed Dad, both thanks to the lovely carers he has visiting him every day! Dealing with company bureaucracy can be so tiring but this is never the case with Home Instead, one call, phone is answered by a friendly person (often someone we already know) and the request dealt with speedily, efficiently and with Dad's best interests at heart. We would recommend the service with no reservations.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you so much for taking the time to review us. We are really pleased that you are happy with Home Instead.


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Review from J A (Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the attention I've received. Nothing is too much trouble and aside from the carers being so helpful, their cheerful companionship is every bit as appreciated as their concern for my well-being.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your review. We are really pleased that you are happy with your team of Care Professionals and their kindness and dedication.


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Review from Pamela C (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers were outstanding and she viewed them as friends. Always attentive to her wishes and needs and well matched to Mum's character. Mum didn't like changes and the service and care was very consistent. Thank you.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Pamela,
Thank you so much for taking the time to review our service. I know it means a lot to the team to receive feedback.
It's been a pleasure supporting your Mum and we all wish her the very best and hope she settles into her new surroundings well.


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Review from Anna L (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, responsive, willing, reliable, and versatile. Carers speak warmly of the management team and enjoy their jobs.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service. It means a lot to our staff to receive feedback and know they are doing a fabulous job.
Kind regards
Alison


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Review from Jean P (Cousin of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company from the first meeting to the start of the contact. People skills were excellent, and the carer matched so well with my cousin. Very early days, so we will see in a few months.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Jean, thank you for taking the time to review our service. We will ensure this feedback is shared with the team. I know it's appreciated for them to receive such positive comments.
Many thanks.


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Review from D A (Niece of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I never met my Auntie's Carers, I felt I knew them as she always talked about them, how nice and friendly they were and she always looked forward to seeing them. She certainly enjoyed her weekly bath. We are all very grateful for the care and support given to my Auntie and I know she was very
appreciative too.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for taking the time to review our service for your Auntie. I know the caregivers that supported her were very fond of her and enjoyed visiting her. We will ensure your comments are passed on to the team.
Kind regards.


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Review from Ruth D (Daughter of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my mother in Wiltshire for seven years. They were able to keep her safe in her own home for much longer than otherwise could.
They were a huge support to me when my mother had a terrible fall at home.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Ruth,
Thank you for taking the time to submit a review. I will ensure this is shared with the team that supported your mother. It was a pleasure and privilege to have supported her to stay independent for so long.
Kind regards
Alison


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Review from Alan R (Son of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an excellent provider of care for my dad and, prior to her admission to a care home, my mum too. The care staff have always been caring and compassionate, especially at the start when my parents had to get used to the transition from independence, to needing some help. Everyone
I have dealt with in the office has been excellent. Always very friendly and helpful and my sister and I have a good rapport with them. Recently when my mum passed away, they went the extra mile to ensure that not just my Dad, but also my sister and I had support when needed. Thank you to everyone at Home Instead. Finally a special mention for one member of staff, in particular, who is so helpful and so lovely to deal with and has really helped my dad through a difficult time.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Dear Alan,
Thank you so much for your lovely review. I know it makes a huge difference to our hardworking team to know they are doing such an excellent job. Supporting our clients with their changing needs is always made easier with the help of such a supportive caring family. Thank you for taking the time to review our service - it is greatly appreciated.
Kind regards
Alison


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Review from Frances G (Daughter-in-law of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Bath) care givers have been visiting daily for over a year, initially once a day and more recently twice a day. They have all been professional, adaptable, patient, understanding and extremely caring. Communication via the paper forms was thorough, prompt and this has continued via the
online system. If any problem or worry occurred, the care givers contacted us quickly through the office. The office staff have also been great, efficient, supportive, caring and adaptable. All in all Home Instead (Bath) are a great team.
Thank you.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your review, Frances. Your comments are very much appreciated and we will ensure they are shared with all the staff involved.


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Review from Andrew G (Son of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so appreciative of the excellent care and personal attention from Home Instead (Bath). They have not only been compassionate with my mother but also careful to relay concerns or issues to us. Definitely recommend to others.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you for your feedback, Andrew. We will ensure this is shared with the team.


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Review from Anne-Marie Z (Daughter of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and caring and blend into the home, respecting my Mum's privacy and need to stay independent. My Mum looks forward to their visits and they have become friends, which says a lot. Excellent communication between the staff and the client's family. We would highly recommend
this agency.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you,
I'm glad you are happy with the help we are providing your mother. It is always a pleasure to receive feedback from family and we will pass on your kind words to the CAREGivers.


Best regards,


Nick


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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Home Instead (Bath) is calculated as follows: ( (133 Excellents x 5) + (9 Goods x 4) ) ÷ 142 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner

Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.


Alison

Alison Yeatman

Job Title: Franchise Owner

Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.


Kerri

Kerri Gardner

Job Title: Care Manager

Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.


Maria

Maria Loader

Job Title: Head of Care Professional Experience

Joined: 2013

Maria has worked for Home Instead since 2013 and has covered various roles during her employment. She currently supports our Care Professionals with signposting, ensuring ongoing training is set up and front-of-house support. Basically, Maria is the office oracle and our go-to person if we need to find something out.


Lisa

Lisa Bullock

Job Title: Field Care Supervisor

Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.


Chantel

Chantel Freegard

Job Title: Field Care Supervisor

Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


Jade

Jade Davison

Job Title: Field Care Supervisor

Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.


Maria

Maria Anderson

Job Title: Trainer/Care Professional

Joined: 2022

Maria has worked for Home Instead since 2022, initially as a Care Professional. Before joining Home Instead, Maria worked for the reablement team. Maria is now in the Trainer role for Home Instead, ensuring all new and existing Care Professionals are up to date with the latest competencies and compliance to enable them to carry out their role.


Sharon

Sharon Powney

Job Title: Scheduler

Joined: 2024

Sharon joined Home Instead in 2023 initially as a Care Professional before the opportunity arose for her to join the office team in the role of Scheduler. She carries out the important job of ensuring all our clients receive their required visits and are matched with suitable Care Professionals to support them.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bath) to verify any information. View our terms and conditions. Home Instead (Bath) has an Enhanced Service – more info.