Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
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9.9 76 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.

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Care Provided by Home Instead (Bath)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Julie Yeatman (Owner/Operations Director)

Funding & Fees Guide for Home Instead (Bath)

  • Prices

  • Call for more information

  • Available on request
    Fees vary depending on the care required.

Home Instead (Bath) Reviews (76)

Total of 76, showing 41-60
9.9

Home Instead (Bath) has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Bath) has 76 reviews.

Overall Experience

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  • 7
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Date Published

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52

Review from David M (Son of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not live near my mother, and it gives peace of mind knowing that full support and care is being given by the team. The team are on the ball and quickly identified that my mother required medical attention; this was put in place with my family kept informed throughout. Our thanks to all the team.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you for your review, David, it really does mean a lot to us. I will ensure we share this lovely feedback with the team who look after your mother - caregivers and office team.


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Review from Denise H (Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my mother since she came out of hospital in May. As Mum was discharged from hospital with no care package in place, I contacted Home Instead who were absolutely brilliant and very quickly had arranged three visits a day, seven days a week which took all the stress
away from the family. The caregivers were such lovely ladies who brought a ray of sunshine into Mum’s life and she looked forward to their visits.
I was impressed with the professionalism and dedication of everyone at Home Instead and nothing was ever too much trouble for them. I would have no hesitation in recommending them to friends and family.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you Denise for your kind review. It is always good to hear that clients and their families are happy with our service and especially that we have got the matching of CAREGivers right.


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Review from Julie (Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for six years now and will continue to do so for as long as I am able. With four visits a day, seven days a week involving everything from personal-care to cooking they enrich my life and cannot do enough for me. During this very difficult time of COVID-19, when I was
unwell with an unrelated illness they have shown how adaptable the caregivers can be as sleepovers were arranged urgently. When I have faced obstacles from local services, they have fought my corner looking at what is best for me and my condition. Their vigilance in checking for skin integrity has ensured that any changes are flagged up immediately thereby eliminating a need to be hospitalised. I feel very blessed that I am supported by such excellent caregivers and office staff and I would like to thank them all for continuing to care for me as key workers who are putting their lives at risk every day during this pandemic.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

It is and has been a pleasure to support you for the last six years and we will continue to do everything to help you in any way we can. Thank you, Julie, for your review, I will make sure it is shared with all those in your great team.


Best regards,


Nick


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Review from Theresa D (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had previous experience of care agencies when arranging a care package for my father some 5-years previously, and as a family, we were clear we did not have a positive experience. We were recommended Home Instead when my mother needed a care package, and the experience could not have been more
different.
We were introduced to the carers who would be involved in visits, and communication with both office and care staff was always positive and helpful. The care providers were consistent and completely reliable. I can honestly say, there were no occasions when carers failed to turn up, nor any lateness.
The interactions between the carers and my mother were always kind and patient, and she looked forward to the carers visiting and their conversations.
I also appreciated the communication with individual carers when they visited and had immediate concerns.
I am completely confident in recommending Home Instead.

Reply from Alison Yeatman, Director at Home Instead (Bath)

Thank you very much for your review, Theresa. I know how much our Caregivers enjoyed supporting your mother and how much they will appreciate your feedback.


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Review from Nigel W (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having had a not so good experience with a care agency looking after my Mother who has Dementia, Home Instead was recommended to us and it was the best decision we could have made. The service is second to none, the carers and office staff all do an amazing job.
The carers all cared for my Mother
with the greatest of respect and dignity, she felt safe and comfortable with their presence in her home.
We as a family were consulted about any worries and kept informed on a very regular basis.
It was a huge comfort to know my Mother was in such safe professional hands. As her Dementia progressed Home Instead were able to give her more hours of care a day with very little notice. My Mother’s wish was to stay in her own home for as long as possible and thanks to Home Instead she was able to do that before she eventually had to move to a dementia care home.
Thank you Home instead.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Hi Nigel,
Thank you for your review. I will pass on your kind feedback to our CareGivers.
Best regards, Nick Yeatman.


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Review from Dave J (Son of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are excellent and I have been happy to recommend them to other users. The level of communication with the family has been second to none, updating us regularly and giving feedback on our mothers support, progress and needs. They have proved both proactive and reactive which, when we all
live some distance away from our mother, has been a great help. The caregivers themselves clearly take pride in their work and genuinely seem to care about their clients and have integrated perfectly into our mother's life on a daily basis and supporting her changing requirements.
The office support have also always been extremely helpful, reassuring and willing to go that extra mile, which really helps. All our enquiries have been dealt with patiently and sympathetically.
We all, as a family feel safe in their hands.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you very much Dave for your review. We very much appreciate your feedback and I will make sure to share with our CareGivers. Kind regards, Nick Yeatman.


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Review from Cheryl (Daughter of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used the services of Home Instead for many years and enjoys seeing a familiar face and the help that the caregiver offers. The staff and caregivers are always there to listen and help resolve any issues no matter how small. They are caring not only to Mum but have been there to support her
family too. I would certainly recommend them.

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Review from B B (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and help.
Friendship at all times.
Thanks to all.

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Review from Lynda T (Client) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Home Instead carers very polite. They keep to times well. They are courteous and kind. They are helpful, generally do jobs well. I feel safe with them and trust them. They are very obliging including office staff. Most of them show an interest in my embroideries. Very recommendable.

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Review from Betty C (Client) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service and considerate. Kind and caring companion and office staff.

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Review from M B (Son of Client) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home Instead Senior Care gives us the peace of mind that my mother has some support while we are out at work. However, I feel that Home Instead are not often flexible and if I require a caregiver at a different time or day it is often not possible and Home Instead are usually slow to respond to the
request. I feel that there is less continuity as many of the caregivers have changed and consequently, we have lots of different people coming into our home, some of the caregivers are heavy-handed and it is not uncommon for us to have appliances damaged such as our vacuum cleaner, toaster and kettle.

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Review from Rosemary G (Client) assisted by family/friend published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are helpful and nice and are patient. They will do anything we ask like cleaning or food preparation or getting things we can't reach. If carers are ill they always send someone or contact the family.

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Review from June Y (Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always look forward to the care visits. The carers are kind, cheerful and accommodating and always on time which is reassuring.

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Review from W C (Daughter of Client) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past couple of years, until my mother's frailty necessitated her going into a care home, Home Instead has supported my mother. The carers have been excellent - treating Mum with dignity and respect. The local office staff are always available and keep everyone updated with any issues - would
highly recommend!!!

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Review from G C (Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good. I look forward to seeing my caregiver every Monday. She is very friendly and a lovely match. Office communication is excellent and also very friendly.

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Review from M C (Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care and help which I receive.

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Review from Sue G (Daughter of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with the care and support given to my parents. All the care givers were kind and thoughtful with many going above and beyond what was expected. They got to know Mum and Dad very well and I appreciate all that they did.

Reply from Nick Yeatman at Home Instead (Bath)

Thank you Sue for your kind review.


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Review from Susan P (Daughter of Client) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding company who have provided care to my parents for a number of years. They are compassionate, friendly and professional at every level. My very elderly parents feel safe and love their caregivers who are well matched to my parents' needs.
I am kept up to date and also feel well
supported by a team who really care about what they do.
I feel so very lucky that I can be confident that my mum and dad have every opportunity to build relationships with a regular team of carers. Mum has dementia and it is really important that she recognises and trusts those who come to see her and dad. Mum and dad have just celebrated 75 years of marriage, without Home Instead, we would not be able to enjoy our time together as we do now.

Reply from Nick Yeatman at Home Instead (Bath)

Sue, Thank you for your kind review. It is always good to hear when our clients are happy and we are able to change lives for the better.


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Review from Louisa (Daughter of Client) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Bath) have been providing care for our mother, who is living with mixed dementia, for about 4 years now. They have provided an excellent service in every way. All of mum's team of caregivers are extremely professional, kind, caring and considerate. Home Instead make an effort
to match caregivers to their clients, which means that mum gets on with all her team. Home Instead Senior Care (Bath) never send anyone that mum hasn't met before, which is crucial to someone living with dementia. They support mum in many different ways, from simple companionship and taking mum on trips out, to cooking and help around the house. Essentially, they tailor the care according to mum's needs at the time. My sister and I feel totally assured that mum is in safe hands with Home Instead and we wouldn't hesitate in recommending them.

Reply from N Yeatman, Owner at Home Instead (Bath)

Thank you Louisa for your honest and glowing review, very much appreciated.


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Review from Mollie M (Client) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service each morning from 8am for just one hour. The bright, cheerful and friendly carers certainly help me to begin each day. Without their help each morning I would have great difficulty in getting going.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Home Instead (Bath) is calculated as follows: ( (133 Excellents x 5) + (9 Goods x 4) ) ÷ 142 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner

Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.


Alison

Alison Yeatman

Job Title: Franchise Owner

Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.


Kerri

Kerri Gardner

Job Title: Care Manager

Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.


Maria

Maria Loader

Job Title: Head of Care Professional Experience

Joined: 2013

Maria has worked for Home Instead since 2013 and has covered various roles during her employment. She currently supports our Care Professionals with signposting, ensuring ongoing training is set up and front-of-house support. Basically, Maria is the office oracle and our go-to person if we need to find something out.


Lisa

Lisa Bullock

Job Title: Field Care Supervisor

Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.


Chantel

Chantel Freegard

Job Title: Field Care Supervisor

Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


Jade

Jade Davison

Job Title: Field Care Supervisor

Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.


Maria

Maria Anderson

Job Title: Trainer/Care Professional

Joined: 2022

Maria has worked for Home Instead since 2022, initially as a Care Professional. Before joining Home Instead, Maria worked for the reablement team. Maria is now in the Trainer role for Home Instead, ensuring all new and existing Care Professionals are up to date with the latest competencies and compliance to enable them to carry out their role.


Sharon

Sharon Powney

Job Title: Scheduler

Joined: 2024

Sharon joined Home Instead in 2023 initially as a Care Professional before the opportunity arose for her to join the office team in the role of Scheduler. She carries out the important job of ensuring all our clients receive their required visits and are matched with suitable Care Professionals to support them.


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