Home Instead (Bath)

Pickwick Park, Park Lane, Corsham SN13 0HN
Submit a Review
9.9 76 Reviews
  • Home Instead (Bath), Corsham
Home Instead (Bath), provides kind and compassionate Care Professionals for an extensive range of care for clients to remain independent and safe in their own home, with personalised and designed care to suit an independent lifestyle as much as possible.

The team is known for its positive impact on the lives of local people, striving for the same level of care and help that they would all wish for their loved ones.

Care staff provide specialist care for people with dementia and those who require palliative care, while tailor-made packages also consider whether individuals are in need of companionship.

Home Instead (Bath) was rated Good by the CQC in November 2019.

Show Home Instead (Bath) on the Map

Care Provided by Home Instead (Bath)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Julie Yeatman (Owner/Operations Director)

Funding & Fees Guide for Home Instead (Bath)

  • Prices

  • Call for more information

  • Available on request
    Fees vary depending on the care required.

Home Instead (Bath) Reviews (76)

Total of 76, showing 61-76
9.9

Home Instead (Bath) has a Review Score of 9.9 (9.937) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Bath) has 76 reviews.

Overall Experience

  • 68
  • 7
  • 1
  • 0
  • 0

Date Published

76
5
11
24
52

Review from Maurice C (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% I cannot speak too highly of this organisation. Excellent management and very caring. The staff are courteous and always very obliging. Since becoming a client of almost 2 years, I have been well looked after and my carers have been efficient and kind and have improved my life in many ways. They
have provided the missing link since my wife died some years ago. They have changed my life for the better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth B (Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I doubt if any of my comments here will be adequate enough to express my thanks to Home Instead Senior Care (Bath) for all the care and kindness I received over the past weeks. Very able and professional carers, and the office staff always on hand to answer questions.
A very positive and reassuring
experience. I would be happy to answer any further questions.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gail D (Daughter of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother, with dementia, has been supported by Home Instead Senior Care (Bath) for over three years. During that time she has been enabled to remain in her own home in safety and comfort. Both she and the family have got to know her caregivers very well and we can trust them at all times. Mum
has built up a good relationship with the small group of caregivers that she has, and they, in turn, understand mum's needs so very well.
The communication between everyone is very good, via email or telephone, making us aware of any changes or concerns.
It gives the family great peace of mind knowing that mum is being so well supported and cared for.

Reply from N Yeatman, Owner at Home Instead (Bath)

Thank you Gail for your kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret S (Client) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead for about 2 years. During that time my needs have become more demanding but Home Instead have met them in all respects. I have found the service I receive is excellent. The carers who come to my house have been sympathetic and efficient and I am very happy with the
care they give. I think Home Instead is a very well run care facility who employ very high-quality staff.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Dear Margaret, It has been a pleasure. Thank you for your review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L G (Wife of Client) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service we have received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah P (Daughter of Client) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a truly wonderful find for my 87 year-old mother and myself, her primary carer. With the support of her excellent care-givers, Mum has been able to remain in the home she loves, feeling cared for, confident, happy and able to retain her independence and dignity. Her care-givers
are professional, reliable, flexible and compassionate - they have become her firm friends. Home Instead is a well-run and highly approachable organization - it gives us both peace of mind.
10/10

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Aerona R (Client) assisted by family/friend published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service you provide is very good, I am very grateful and pleased with the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doris G (Client) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time I have been using your services I have found the ladies that visit me very helpful and friendly in every way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce L (Client) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for better service. The follow ups (several) were friendly and professional. Having just had more than 3 months in hospital (Aug/Nov 2015) this was what I wanted. I know they will always be there when I want them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karin D (Daughter of Client) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was wary of carers coming to her home, but Home Instead took the time to explain what the carers would do for her and also introduced them prior to their visits. They go out for coffee together on a regular basis and mum looks forward very much to her visits. It gives me peace of mind to know someone
is giving her companionship and help when I'm unavailable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne C (Daughter of Client) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service received, two ladies look after my father - both extremely friendly. Provide a meal, a little light housework and most importantly give a lonely old man a bit of company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise H (Daughter of Client) published on 2 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency and our two carers provide loving, consistent and high quality care for my mother who has dementia. Their attention to detail cannot be faulted. However, it is the relationship that has been built with my mother that is the most impressive. To them she is first and foremost a human being
and not merely a time slot or visit on a care sheet. It is for this reason that she has allowed these visits to take place when previously she was adamant that she did not want carers in her house. They are her friends and also ours. It has become a partnership that has allowed my mother to stay in her home when we felt this would not be possible. I understand that effective treatment for my mothers condition lies, in part, in consistent routine in familiar surroundings. Home Instead have been key to our being able to provide this, for this we are very grateful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Wife of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is the client and is unable to fill in forms. I am his carer and feel he gets very good care from Home Instead, which is helpful for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B P (Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Esme J (Client) assisted by family/friend published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do as much as they can within the time allocated. They are polite and kind and extremely efficient. We cannot find fault. Communication sheets work well and there is information exchange between family and carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tom L (Client) assisted by family/friend published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are 3 carers. they share caring normally Tuesday 9.45-5pm and sometimes do additional times. My husband has parkinson's
"It's a new experience - it is generally good and fairly slight. They do the ironing and silver cleaning satisfactorily. They are keen to please, to provide pills on time,
get the meals out, heat the soup, nothing very arduous. They are efficient and business like and cheerful."

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Home Instead (Bath) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Home Instead (Bath) is calculated as follows: ( (133 Excellents x 5) + (9 Goods x 4) ) ÷ 142 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bath) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Nick

Nick Yeatman

Job Title: Franchise Owner

Joined: 2012

Nick has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Finance Director, Nick has been responsible for ensuring new systems are put in place to make us run efficiently.


Alison

Alison Yeatman

Job Title: Franchise Owner

Joined: 2012

Alison has been running the Home Instead Bath & West Wiltshire office since 2012.


As joint owner and Operations Director, Alison aims to achieve happy clients and happy staff.


Kerri

Kerri Gardner

Job Title: Care Manager

Joined: 2022

Kerri has worked in the care industry for 18 years, starting her journey as a care and support worker and eventually joining the management team at Home Instead. Home Instead has a family feel for their clients and Care Professionals which Kerri says she feels proud to be a part of.


Kerri has a level 3 and is working towards level 5 in Health and Social care, as well as being a trained trainer in various subjects. She recognises the challenges the care industry is facing and ensuring a high quality of care is extremely important to her.


Maria

Maria Loader

Job Title: Head of Care Professional Experience

Joined: 2013

Maria has worked for Home Instead since 2013 and has covered various roles during her employment. She currently supports our Care Professionals with signposting, ensuring ongoing training is set up and front-of-house support. Basically, Maria is the office oracle and our go-to person if we need to find something out.


Lisa

Lisa Bullock

Job Title: Field Care Supervisor

Joined: 2016

Lisa's Home Instead journey started as a Care Professional in 2016 before moving into the role of Field Care Supervisor in 2020.


Lisa loves enabling our clients to remain independent in their own homes and supporting our Care Professionals to be able to provide the best quality care.


Chantel

Chantel Freegard

Job Title: Field Care Supervisor

Joined: 2020

Chantel is a naturally caring person and always wants to help people.


Before Home Instead, Chantel worked as part of a team at the local retirement village, before moving into a caring role in a residential setting. Her Home Instead journey started in January 2020, initially as a Scheduler carrying out the important role of ensuring all our clients receive the visits they need and also with the right staff that suits their needs.


Chantel is excited to have progressed into the role of Field Care Supervisor with Home Instead and now supports a group of Care Professionals and clients, ensuring they both have the support needed and the best possible care.


Jade

Jade Davison

Job Title: Field Care Supervisor

Joined: 2024

Jade has worked in the Healthcare industry for nine years and has her Level 3 Diploma in Health & Social Care. She joined Home Instead in January 2024 as a Scheduler responsible for scheduling all the visits to the clients and allocating work to our Care Professionals.


Jade has since progressed into a new role of Field Care Supervisor, getting out into the community and meeting our clients and Care Professionals to ensure the right support is in place to keep our clients safe in their own homes.


Maria

Maria Anderson

Job Title: Trainer/Care Professional

Joined: 2022

Maria has worked for Home Instead since 2022, initially as a Care Professional. Before joining Home Instead, Maria worked for the reablement team. Maria is now in the Trainer role for Home Instead, ensuring all new and existing Care Professionals are up to date with the latest competencies and compliance to enable them to carry out their role.


Sharon

Sharon Powney

Job Title: Scheduler

Joined: 2024

Sharon joined Home Instead in 2023 initially as a Care Professional before the opportunity arose for her to join the office team in the role of Scheduler. She carries out the important job of ensuring all our clients receive their required visits and are matched with suitable Care Professionals to support them.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bath) to verify any information. View our terms and conditions. Home Instead (Bath) has an Enhanced Service – more info.