Inchwater Home Care

Suite 2, The Powder House, Menzies Road, Whitfield, Dover CT16 2HQ
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9.8 62 Reviews
  • Inchwater Home Care, Dover
Inchwater has provided community services for thirty years and is rated 'outstanding' by the Care Quality Commission (October 2019).

Inchwater Home Care offers bespoke personal care, companionship and support for adults who want to maintain their independence by living at home.

Care workers work with only two or three people, which means they have the time to build a meaningful personal relationship with clients. This sees clients benefit from a continuity of care and a high level of service.

Care workers are carefully selected for patience, empathy, compassion and common sense.

Home care can include arranging and taking clients to appointments, housekeeping, companionship, washing, ironing, preparing meals, collecting prescriptions, help with reading, shopping, organising trips and even assisting with pets.

Experienced staff can also deliver specialist dementia care, palliative care and care for those with other long-term conditions (such as Motor Neurone Disease, stroke and Parkinson's disease).

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Care Provided by Inchwater Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Inchwater Home Care
  • Person in charge
  • Paul Watts (Managing Director)

Funding & Fees Guide for Inchwater Home Care

  • Prices

  • Weekdays (7am to 9pm) = £36 /hr
    Weekends (anytime) = £38 /hr
    Bank Holidays (anytime) = £72 /hr
    A visit charge of £1.50 applies to each call.

  • All fees are calculated per hour. Please note, we do not cover calls for a shorter period than this.


    We do not charge for mileage (i.e. to and from your home), but will charge £1 per mile if we take you to an appointment or shopping in one of our vehicles.


    All clients require a care assessment prior to starting with us, as every care package is bespoke. We do not charge for care assessments, care reviews or telephone support* and are happy to be first-responder for life-line contacts. (*including contacting GP's or other health professionals on your behalf)

Inchwater Home Care Reviews (62)

Total of 62, showing 21-40
9.8

Inchwater Home Care has a Review Score of 9.8 (9.843) out of 10, based on 18 reviews in the last 2 years. Over all time Inchwater Home Care has 62 reviews.

Overall Experience

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Review from Paula M (Partner of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Inchwater for just over a year. From the initial home visit to carry out the assessment, we knew this was the team for us. We felt valued and cared about as individuals and as a family. Work is carried out in a caring, professional manner with a can-do attitude. Any issues are dealt
with promptly.

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Review from Lynn G (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister contacted Inchwater Home Care a couple of years ago and the company was put on the 'back burner' ready for when our Mum needed help. It was also highly recommended by a friend. This month Mum needed the help and when contacted, Inchwater Home Care were prompt and efficient with details and
an assessment. Care was in place a few days later. The team sent to look after Mum, in her words are 'lovely, friendly and efficient.' This is high praise from Mum!

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Review from Jackie G (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional service. Lovely carers who really do a fantastic job. My mum is receiving very high standard personal care and the support with household tasks is so helpful. Would thoroughly recommend this company.

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Review from Duncan J (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater are currently providing support and care for my elderly mother who is suffering from a terminal condition and previously cared for my father, who had advanced dementia.
The service they provide is nothing short of outstanding. My mothers’ current needs necessitate many facets of provision
and flexibility, often with short notice changes, and the Inchwater team never fail to deliver.
Inchwater have become an integral part of our lives – the care they gave to my father up until his death and the current care being given to my mother is provided by a team of committed, kind, thoughtful and compassionate people. From the team at Head Office to the front line team we see on a day to day basis they all uphold the very best values of care and kindness. Such is their commitment to their clients some of the team attended my fathers funeral.
We absolutely have no hesitation in recommending Inchwater.

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Review from A M (Daughter of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Inchwater and their staff highly enough. The service they provide to my mum is outstanding and the carers she has she now views as friends. Continuity of carers is second to none so important for clients with dementia and they are spot on at identifying any potential problems or issues.
Thank you so very much.

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Review from Freda S (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On several occasions recently I have had to ask Inchwater for help at short notice and they have always managed to cover my mum's needs. They try to keep to the same staff coming and I feel with all the precautions they take, she has little risk of COVID. All the staff, including those in the office,
are caring, professional, friendly, reliable and trustworthy. With lockdown Inchwater have made such a difference to her, someone else to talk and laugh with. I would recommend them 100% and as a retired trained nurse, that says everything about Inchwater.

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Review from S W (Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user for approx 3 years and would recommend them to everyone. The staff work well and very thorough and always go over and above their designated duties. I have sent their publicity to many friends and colleagues and have favourable reports from everyone. I carry a ribbon on my
scooter and am constantly stopped by strangers who know them and are highly delighted with their service. Management and staff are always available and willing to answer any queries at any time. I thank god I found them.

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Review from Caroline S (Daughter of Client) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the managers and carers at Inchwater. Without their continued care and concern, my parents (both in wheelchairs and in their nineties) would have had great difficulty in continuing to live together in their own home. I can't thank you enough!

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Review from Jane W (Goddaughter of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't praise Inchwater more highly - they supported and advised me when I found myself in a completely new situation - having to find care for my godmother. They listened to me when I advise what kind of person my godmother would accept, and all the ladies have been so kind and gentle with her,
and she had nothing but nice things to say about them. The carers report back to the office any worries they may have about my godmother, so they are an extra pair of eyes for me as I cannot be there with her (I live in another country). Inchwater are very professional and supportive.

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Review from Christine M (Daughter of Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 94 needed care form July due to becoming increasingly physically immobile. We could not have chosen better. From initial contact, Inchwater has been professional, courteous and show genuine regard for my mother. From all aspects, I have had no doubts about recommending them. The carers
have become my mother's friends.

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Review from Anita M (Daughter of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Inchwater team can only be described as amazing. They stepped in to assist us when no one else had the capability. Mum has highly complex 24/7 care needs and we now have a skilled empathetic and reliable team in place within two weeks of our first request and in spite of the COVID-19 pandemic. Astonishing
really. Our whole family, which includes twelve great grandchildren will always be in their debt. Thank you.

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Review from G P (Husband of Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carers are very caring towards us both. Very efficient at what they do and helpful.

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Review from Doreen S (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's and cannot walk. Care was provided at 8 am to get him up, washed, dressed (including shower) and make conversation. At 8:30 pm he was returned to bed. As his wife, I couldn't have asked for anything better.

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Review from C M (Daughter of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has started having Inchwater Home Care carers in twice a day. They have been fabulous! Very professional, kind and hard working. They put mum at ease and just seem to instinctively know what needs to be done. We as a family, now refer to them as Mary Poppins carers. They are amazing and mum couldn't
be happier. Thank you.

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Review from Sherry S (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Inchwater Home Care. From the moment I contacted them regarding support for my mother, which was a vulnerable time for us both, the team were kind, caring and extremely professional. Their understanding, at this difficult point in my mother’s life, was absolutely
crucial. They were extremely supportive and perceptive, comforting us both. The staff looked after my mother with great care and dignity, providing her with the ability to stay in her own little home, which was invaluable to her. They provided companionship enabling her to remain as independent as she could, accompanying her out on walks which she always looked forward to.
I am extremely grateful to all the team who were always available and ready to help in any way they could.

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Review from Richard H (Son of Client) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been consistently impressed by the care Inchwater Care Home gave our mother. Inchwater organised sessions for her, trips out, helps with shopping, long walks and just sitting quietly in her home. But when she fell, the carer took her to the local injury unit. They introduced personal
care to a person who was fiercely proud and took some persuading but she came to really appreciate what they did for her. The carer sent her a postcard whilst she was away on holiday which made my mother feel valued. Later she suffered a serious stroke and the Inchwater carer visited her on her own initiative, at the stroke unit. Inchwater tailored a package of care to suit my mother's needs and were extremely perceptive in assessing her needs throughout the weeks she was able to stay at home. Sadly our mother has now had to move into a residential care home but I am convinced Inchwater's input allowed her to stay where she really wanted to be...'her home'.

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Review from Dianne B (Wife of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater Home Care has been a lifesaver. I have found them all very approachable,friendly,
and above all, professional in their care, support and advice.
I cannot recommend them highly enough.

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Review from Melissa R (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Inchwater for almost 2 years to help assist with my mother’s Alzheimers and vascular dementia and I cannot recommend them highly enough.


They have offered a very personal service for my mother and really treat her as an individual. The manager and the team have all really invested

their time and efforts in allowing my mother to remain safely at home. Assisting her to maintain the skills she already has and keeping her in a manageable routine.
They have supported and encouraged her to continue to do the things she loves, like gardening and riding whilst showing compassion, patience and knowledge during her decline.
I don't live locally but I’m always confident that Inchwater safely manages her drugs and medical appointments, and most importantly my mother trusts and feels comfortable around them.

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Review from Pauline F (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all my carers kind, considerate and capable in every way and ready to go that extra mile. The management are all very careful to employ caring people and I cannot find any fault with them. I have already recommended them to a friend who is also very happy to be one of their clients.

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Review from Gwendoline N (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been helpful and kind to me. I would recommend them to anyone who needed help.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Inchwater Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Inchwater Home Care is calculated as follows: ( (92 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Inchwater Home Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Hazel

Hazel Norton

Job Title: Registered Care Manager

Joined: 2016

With a background in adult social care, Hazel is the lynch-pin around which the business thrives. She is responsible for all aspects of client care and staff welfare.


Often out of the office, Hazel takes a very 'hands-on' approach and is a key figure in helping us achieve an Outstanding quality of care.


Hazel completed an NVQ Level 5 in Health and Social Care in 2019, and takes responsibility across a wide range of Care Management tasks.


Melanie

Melanie Powell

Job Title: Deputy Care Manager

Joined: 2017

Mel provides one-to-one support to caregivers, from induction and throughout their careers with us. She supports Hazel in her management duties and ensures standards are kept high. Mel has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.


Michelle

Michelle Cribben

Job Title: Assistant Care Manager

Joined: 2019

Michelle is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.


Michelle has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.


Jack

Jack Gridley

Job Title: Office Administration and IT

Joined: 2019

Jack supports everyone in the office by assisting with the day-to-day mountain of tasks that accumulate, including sorting any IT issues that arise.


Jack deals with all client paper and digital files and is likely to be one of the first people you speak to when you call the office.


Joanna

Joanna Dembrinska

Job Title: Lead Caregiver

Joined: 2019

Joanna's role is to conduct client reviews, caregiver spot-checks and quality assurance visits.


She has an NVQ L3 in Health and Social Care and is keen to progress her career.


Her ability to organise and prioritise allows her to work to very high standards, and she is a valued member of our team.


Julie

Julie Bulmer

Job Title: Lead Caregiver

Joined: 2014

Julie's role is to conduct client reviews, caregiver spot-checks and ensure our service maintains the high quality of delivery we expect.


With a background in nursing, her personable approach to work ensures she is a valued member of our team.


Elaine

Elaine Goddard

Job Title: Lead Caregiver

Joined: 2013

Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge (NVQ H&SC L3) help us to make sure we are supporting our clients in the way they prefer.


Maddie

Maddie Watts

Job Title: Registered Manager

Joined: 2012

Maddie manages the day to day running of operations, ensuring compliance with the National Minimum Standards in all aspects of care and is responsible for the management, recruitment and retention of our Caregivers.


Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for twenty years.


Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012.


Paul

Paul Watts

Job Title: Owner

Joined: 2012

Paul jointly owns Inchwater Home Care with his wife Maddie. He is responsible for the overall management of the company.


Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.


Paul is a qualified Social Worker and has worked with vulnerable adults for more than twenty years. He has a Doctorate in Education, is the Academic Compliance Lead for a leading healthcare training provider and is an International Research Fellow at the England Centre for Practice Development.


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