Inchwater Home Care

Suite 2, The Powder House, Menzies Road, Whitfield, Dover CT16 2HQ
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9.8 62 Reviews
  • Inchwater Home Care, Dover
Inchwater has provided community services for thirty years and is rated 'outstanding' by the Care Quality Commission (October 2019).

Inchwater Home Care offers bespoke personal care, companionship and support for adults who want to maintain their independence by living at home.

Care workers work with only two or three people, which means they have the time to build a meaningful personal relationship with clients. This sees clients benefit from a continuity of care and a high level of service.

Care workers are carefully selected for patience, empathy, compassion and common sense.

Home care can include arranging and taking clients to appointments, housekeeping, companionship, washing, ironing, preparing meals, collecting prescriptions, help with reading, shopping, organising trips and even assisting with pets.

Experienced staff can also deliver specialist dementia care, palliative care and care for those with other long-term conditions (such as Motor Neurone Disease, stroke and Parkinson's disease).

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Care Provided by Inchwater Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Inchwater Home Care
  • Person in charge
  • Paul Watts (Managing Director)

Funding & Fees Guide for Inchwater Home Care

  • Prices

  • Weekdays (7am to 9pm) = £36 /hr
    Weekends (anytime) = £38 /hr
    Bank Holidays (anytime) = £72 /hr
    A visit charge of £1.50 applies to each call.

  • All fees are calculated per hour. Please note, we do not cover calls for a shorter period than this.


    We do not charge for mileage (i.e. to and from your home), but will charge £1 per mile if we take you to an appointment or shopping in one of our vehicles.


    All clients require a care assessment prior to starting with us, as every care package is bespoke. We do not charge for care assessments, care reviews or telephone support* and are happy to be first-responder for life-line contacts. (*including contacting GP's or other health professionals on your behalf)

Inchwater Home Care Reviews (62)

Total of 62, showing 41-60
9.8

Inchwater Home Care has a Review Score of 9.8 (9.843) out of 10, based on 18 reviews in the last 2 years. Over all time Inchwater Home Care has 62 reviews.

Overall Experience

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Review from D B (Client) assisted by family/friend published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are without exception kind, approachable and courteous. This applies to office staff as well as care staff who have been chosen very well to deliver personalized care without taking over.
This service supports not only me but importantly my daughter who is able to now have more time to herself.
The combination of my daughter's caregiving and Inchwater Home Care services is enabling me to stay in my own flat.

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Review from Claire J (Daughter of Client) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly compassionate provider of care who go above and beyond every time. As well as providing outstanding care to my dad they have been there for me every step of the way and I can't thank them enough.

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Review from D B (Daughter of Client) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Inchwater Home Care to care for my mum when we go away for over two years. Mum and I like the flexibility of the services they provide. I can go away knowing mum is looking forward to seeing the carers. The carers are both professional and caring. A big thank you to the team.

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Review from A W (Wife of Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater Home Care cared for my husband during December 2016 and January 2017. The care, compassion and expertise were second to none. They have my deepest gratitude.

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Review from Jonathan G (Son of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater provides care of the highest standard, yet also have time to support the family of their client. The staff have become friends to mum but they never lose sight of the fact they have a job to do. It's always apparent that mum's in charge and the carers do as she asks and not what they think
she needs. The lines of communication are always open with the management and they regularly visit and review the situation. Most importantly, mum feels cared for.

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Review from Nick W (Son of Client) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater Home Care helped my family care for my terminally ill dad during the last few weeks of his life. In addition to the care provided directly to my dad, Inchwater supported my family with our routine day-to-day tasks, allowing family members to spend more time with dad than would have otherwise
been possible. The professionalism and the compassion shown by each member of the Inchwater team were, in every respect, as one would wish for and expect under such circumstances. I would have no hesitation in recommending Inchwater.

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Review from Margaret A (Partner of Client) published on 17 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a carer for my Partner since 2013 since when he has been recovering from a serious road traffic accident. The support both of us have received from this company to help with his rehabilitation is of the highest standard both from all of the staff at the office and the person who has been
allocated to be my partner's support worker. There have never been any problems, nothing is ever to much trouble and the level of care is excellent.

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Review from Lesley W (Daughter of Client) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, competent, compassionate - Inchwater is a first-class care company. They provided palliative care for my father during the last weeks of his life when he was suffering from a devastating terminal illness. The carers were totally patient-focused, treating my father with respect and allowing him
to retain his dignity. They wrapped him in a blanket of love, care and comfort and did whatever they could to alleviate his suffering and ensure his sense of well-being. They became friends of our family, supporting us all practically and emotionally during a very sad and difficult time. Without them, we could not have coped. Their commitment and dedication far exceeded our expectations and we are grateful for their professionalism in caring for my father and for their kindness towards him. With their help and support, we were able to care for my father at home until he passed away. In the days that followed Inchwater staff remained in touch to help us with our bereavement. Simply amazing!

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Review from Tanya D (Daughter-in-law of Client) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a registered health care professional myself, I can highly recommend the care team at Inchwater Home Care. We initially asked them to provide some companionship for my mother in law but soon after our initial contact, we found out that she was terminally ill. Inchwater Home Care cared for her when
she came home from a hospital stay. They were compassionate and caring and communication with the family was excellent. We live 6 hours away but when she deteriorated, they stayed with her for hours into the night until we could get there. The level of commitment displayed by the Inchwater Home Care managers and the team goes above and beyond. Even when she was admitted to the hospice, they continued to visit out of the goodness of their hearts and they provided a huge amount of support to the family. The level of service they provide is not primarily driven by finance but rather a good old fashioned desire to actually care, Thank you so much to all of the team at Inchwater Home Care.

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Review from Antonia V (Wife of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Inchwater have been caring and conscientious from the start. They are professional, supportive and provide an excellent service. Particularly helpful has been the fact that they ensure my husband gets the same carers - this means that they get to know his needs and are able to offer a
consistently high standard of care. The company managers are pleasant, friendly and approachable, and are at the end of the telephone if I have any questions.

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Review from Jim M (Son of Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was excellent at all times. My father was treated with dignity and respect by Inchwater. They were happy to assist with advice and answer my many questions even if my questions were not directly related to the care carried out by Inchwater. As a rule, I don't write reviews of services
but felt compelled in this instance because I am so pleased that my father's last days were made as comfortable as could be and that he was able to die at home rather than in a hospital thanks to the existence of Inchwater.

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Review from Alan R (Son-in-law of Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Inchwater have been providing cares for my mother for over a year. We had an initial meeting with them, to discuss our requirement, followed by a home visit. This was the first time my mother had needed a carer and was very reticent and wary. However, she, and us were soon put at ease and a plan to
care for her put into action. Since then it has been rejigged without any problems. This has been very impressive as well as using the same carer, whenever possible. The carers are very friendly and efficient and do not need any cajoling into doing any work, they see that it needs to be done. I am pleased with Inchwater especially compared to other companies we have dealt with, my mother-in-law. We are confident to recommend them.

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Review from Toni M (Wife of Client) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, his wife and all their staff provided a calm, caring atmosphere for my husband. When they left he felt relaxed and as comfortable as possible. They made thoughtful and helpful suggestions regarding his care and medication. All the staff were really kind to him.

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Review from Stephen M (Client) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service. Always turned up on time, empathetic with the care needs and comfort of the patient, good skills all round, good communication i.e listening and explanations. Enhanced the dignity and comfort of the patient.

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Review from Lady N (Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, cheerful, clean, could not fault her.

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Review from A B (Client) published on 6 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very caring and reliable. She helps me in many ways.

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Review from Tony L (Son of Client) published on 29 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for home care for an elderly person then look no further. The integrity and care displayed and given by the owners and all their staff has been above and beyond expectation. I have trust and faith in the owners' and staff's competence and confidence that my mother's care and needs
are more than met.

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Review from Mrs R (Daughter of Client) published on 14 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inchwater Home Care has provided excellent care for my parents. Dad's care plan has been delivered with the utmost thoughtfulness, courtesy and kindness. I have been impressed with the patience of the staff and with the way they have worked to keep Dad as independent as possible. I would have no hesitation
in recommending them to anyone needing home care.

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Review from Marian N (Daughter of Client) published on 14 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's are simply the best. Their care for dad and also for mum in the process has been outstanding and way beyond the call of duty at times. I hope they are still around when I need them! Thank you all xx

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Review from Judy W (Wife of Client) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has MND and needs physical care; he is also very determined. His carers respect his independence while ensuring that he comes to no harm. He also looks forward to their visits, and peals of laughter are a sure sign that all is well. For my part, I know the visits will happen when they are
scheduled, so I can plan my day around them. We are so glad that Inchwater were recommended to us.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Inchwater Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Inchwater Home Care is calculated as follows: ( (92 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Inchwater Home Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Hazel

Hazel Norton

Job Title: Registered Care Manager

Joined: 2016

With a background in adult social care, Hazel is the lynch-pin around which the business thrives. She is responsible for all aspects of client care and staff welfare.


Often out of the office, Hazel takes a very 'hands-on' approach and is a key figure in helping us achieve an Outstanding quality of care.


Hazel completed an NVQ Level 5 in Health and Social Care in 2019, and takes responsibility across a wide range of Care Management tasks.


Melanie

Melanie Powell

Job Title: Deputy Care Manager

Joined: 2017

Mel provides one-to-one support to caregivers, from induction and throughout their careers with us. She supports Hazel in her management duties and ensures standards are kept high. Mel has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.


Michelle

Michelle Cribben

Job Title: Assistant Care Manager

Joined: 2019

Michelle is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.


Michelle has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.


Jack

Jack Gridley

Job Title: Office Administration and IT

Joined: 2019

Jack supports everyone in the office by assisting with the day-to-day mountain of tasks that accumulate, including sorting any IT issues that arise.


Jack deals with all client paper and digital files and is likely to be one of the first people you speak to when you call the office.


Joanna

Joanna Dembrinska

Job Title: Lead Caregiver

Joined: 2019

Joanna's role is to conduct client reviews, caregiver spot-checks and quality assurance visits.


She has an NVQ L3 in Health and Social Care and is keen to progress her career.


Her ability to organise and prioritise allows her to work to very high standards, and she is a valued member of our team.


Julie

Julie Bulmer

Job Title: Lead Caregiver

Joined: 2014

Julie's role is to conduct client reviews, caregiver spot-checks and ensure our service maintains the high quality of delivery we expect.


With a background in nursing, her personable approach to work ensures she is a valued member of our team.


Elaine

Elaine Goddard

Job Title: Lead Caregiver

Joined: 2013

Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge (NVQ H&SC L3) help us to make sure we are supporting our clients in the way they prefer.


Maddie

Maddie Watts

Job Title: Registered Manager

Joined: 2012

Maddie manages the day to day running of operations, ensuring compliance with the National Minimum Standards in all aspects of care and is responsible for the management, recruitment and retention of our Caregivers.


Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for twenty years.


Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012.


Paul

Paul Watts

Job Title: Owner

Joined: 2012

Paul jointly owns Inchwater Home Care with his wife Maddie. He is responsible for the overall management of the company.


Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.


Paul is a qualified Social Worker and has worked with vulnerable adults for more than twenty years. He has a Doctorate in Education, is the Academic Compliance Lead for a leading healthcare training provider and is an International Research Fellow at the England Centre for Practice Development.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Inchwater Home Care to verify any information. View our terms and conditions. Inchwater Home Care has a Platinum Service – more info.