Inchwater Home Care

With a background in adult social care, Hazel is the lynch-pin around which the business thrives. She is responsible for all aspects of client care and staff welfare.

Often out of the office, Hazel takes a very 'hands-on' approach and is a key figure in helping us achieve an Outstanding quality of care.

Hazel completed an NVQ Level 5 in Health and Social Care in 2019, and takes responsibility across a wide range of Care Management tasks.

Mel provides one-to-one support to caregivers, from induction and throughout their careers with us. She supports Hazel in her management duties and ensures standards are kept high. Mel has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.

Michelle is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.

Michelle has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification.

Jack supports everyone in the office by assisting with the day-to-day mountain of tasks that accumulate, including sorting any IT issues that arise.

Jack deals with all client paper and digital files and is likely to be one of the first people you speak to when you call the office.

Joanna's role is to conduct client reviews, caregiver spot-checks and quality assurance visits.

She has an NVQ L3 in Health and Social Care and is keen to progress her career.

Her ability to organise and prioritise allows her to work to very high standards, and she is a valued member of our team.

Julie's role is to conduct client reviews, caregiver spot-checks and ensure our service maintains the high quality of delivery we expect.

With a background in nursing, her personable approach to work ensures she is a valued member of our team.

Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge (NVQ H&SC L3) help us to make sure we are supporting our clients in the way they prefer.

Maddie manages the day to day running of operations, ensuring compliance with the National Minimum Standards in all aspects of care and is responsible for the management, recruitment and retention of our Caregivers.

Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for twenty years.

Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012.

Paul jointly owns Inchwater Home Care with his wife Maddie. He is responsible for the overall management of the company.

Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.

Paul is a qualified Social Worker and has worked with vulnerable adults for more than twenty years. He has a Doctorate in Education, is the Academic Compliance Lead for a leading healthcare training provider and is an International Research Fellow at the England Centre for Practice Development.