A Class Care Ltd

F122 & F123 Pendrill Court, Papworth Everard, Cambridge, CB23 3UY
Submit a Review
9.0 27 Reviews
  • A Class Care Ltd, Cambridge
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Greenwood Homecare (Cambridge)
Greenwood Homecare (Cambridge)
9.8
Group Logo
Home Care Providers belonging to Bluebird Care Stamford, Rutland, Peterborough & Oundle
Bluebird Care Stamford, Rutland, Peterborough & Oundle
9.8
Show A Class Care Ltd on the Map

Care Provided by A Class Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A Class Care Ltd
  • Person in charge
  • Nicola Jones (Manager)

Funding & Fees Guide for A Class Care Ltd

  • Prices

  • Drop in care visits start from £24.95 per hour

  • Our live in care starts from £1350 per week - price is dependent on assessment
Are you the Owner/Manager of A Class Care Ltd? View your Advertising Options

A Class Care Ltd Reviews (27)

Total of 27, showing 1-20
9.0

A Class Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time A Class Care Ltd has 27 reviews.

Overall Experience

  • 18
  • 7
  • 2
  • 0
  • 0

Date Published

27
0
0
3
24

Review from Jenny S (Niece of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Class Care acted swiftly at short notice to provide emergency waking night care to our elderly aunt. The immediate family lived some distance away so it was vitally important that we could have confidence and trust in the care they were providing. The management team were very helpful, informative
and accessible to us at all times and were understanding and compassionate in their approach and responses to our needs. The two night carers handed over to the day carers and the feedback was that they went out of their way to ensure everything ran smoothly and were helpful, kind and extremely caring.
I would thoroughly recommend A Class Care Cambridge who supported us at every stage in a difficult situation.

Reply from Mercy Canning, CEO at A Class Care Ltd

Thank you so much for taking the time to leave a positive review about our care service. We are thrilled to hear that our care service made a positive impact on you and your loved one's life. It is our utmost goal to provide exceptional care and support, and your feedback reassures us that we are on the right track.
We are committed to continuously improving our services and providing exceptional care to all those who place their trust in us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Sister of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looked after my relation very well. He was always clean, well-fed and never ignored. There was never any smell. They had a very professional attitude. They never discussed his medical problems with anyone else but always alerted me if there was a change in his health. I found them to be
honest and helpful. My relation liked them and I thought they treated him with kindness.

Reply from Mercy Canning, Operations Director at A Class Care Ltd

We would like to thank you for taking the time out to review our service to your loved one. Our carers are dedicated to ensuring that our clients receive care that meets their exacting needs. We would be happy to pass on your compliments to our carer and their manager. A Class Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue F (Daughter of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Class Care have provided a very good service in all aspects of our live-in carer. The carer was brought to our house and there was a handover with the previous carer to ensure continuity.
Our carer has been first rate, knowledgable, caring and interacting really well with my mother, who has later
stage Alzheimers.
The manager is very approachable and goes out of her way to make sure everything is working well, no matter what time.
I am very pleased with A Class Care and could not have managed without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane J (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were directed to this care agency through CHC following an assessment for a live-in care package for my mum. It started late on Friday and the agency couldn't have been more helpful supportive and reassuring to us as a family. The agency called me on Sunday morning to go through the assessment (even
though it was her weekend off) to ensure all details of my mum's care needs were sorted as soon as possible. The office staff and the carer in place are both extremely efficient and made the process very smooth. The live-in care lady has come as such a relief to us as a family and she couldn't be nicer. She straight away started to care for my mum and can't do enough for my mum. She is so kind and patient with mum and reassuring her that she is safe and cared for. I think we are very lucky to have her in our family. We had a bad experience with a previous live-in lady - who we only used for 4 days - she never interacted with mum, my mum had a lot of anxiety following this but has bonded straight away.

Reply from Mercy Canning, Operations Director at A Class Care Ltd

Thank you for taking the time to review A Class Care. Your feedback is important to us. We will be sure to share your lovely feedback with our team. We are so proud to see that we are delivering high-quality care to our clients. The service we provide lives up to our moto of "Treating clients like our own parents". Thank you for your continued support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan R (Daughter of Client) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Mum's carer. They get along well and the carer is very aware of changing problems with Mum's mental and physical health.

Reply from Mercy Canning, Operations Director at A Class Care Ltd

Thank you for taking the time out to write a review. Your feedback is important to us. We are really pleased to see that we have scored 5/5 for treating your loved one with Care & Support and 5/5 with treating your loved one with dignity. We are very passionate about the care that we provide whilst ensuring that we consistently provide person-centred care. We remain competitively priced whilst investing heavily in ongoing training and development to all our staff. For this reason, we are able to provide highly skilled, trained and competent carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Wife of Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer we had for my husband was always kind and compassionate to him. She would help to make my husband as comfortable as possible. I can't imagine how we would have managed without her. She is a wonderful carer and has a kind soul.

Reply from Nicola Jones, Registered Manager at A Class Care Ltd

Thank you for your lovely review, we strive to make a difference. Kind regards, A Class Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy H (Daughter of Client) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been extremely lucky to have some wonderful carers. Our main carer is amazing and an asset to your company. Nothing is too much trouble, she is a lovely caring person.

Reply from Mercy Canning, Operations Director at A Class Care Ltd

We would like to thank you for taking the time out to complete this review. We will be sharing your feedback with our team. Thank you for your continued support. From A Class Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew (Son of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been receiving live-in care for the last year. Mother, the carers, and the family have been through some tough and emotional times. It's very hard for some elderly people to come to terms with the fact that they are no longer in control of their own life, through old age and illnesses.
To go from being in control to bedridden and totally dependent on others is a huge mental step to take and comprehend. The company have been very supportive with meetings to discuss the way forward and the carers have coped very well in very demanding circumstances. They have always treated Mum with respect and dignity. Caring is only part of the job, there is the medication, washing, cleaning, serving meals, and many other tasks that they perform on a day-to-day basis. About the only thing they don’t seem to do is cut the grass and weeding. Apart from that, they do a wonderful job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite cover provided to my mother was exceptional. The review/assessment provided by A Class Care was thorough and very professional without being intrusive. The matching of my mother's needs for dementia and her love for cooking and sewing was first class. The carer really worked with my mother
and supported her to re-look at spinning her cotton rolls and used old dress designs to help build a bond with Mum, which really settled her. Thank you A Class Care.

Reply from Mercy Canning, Operations Director at A Class Care Ltd

Thank you for your response. We will pass your feedback to our care team. We always strive to match our carer with the client's needs and we aim to deliver exemplary care. Your feedback means a great deal to our carers and team. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie H (Daughter-in-law of Client) published on 25 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown we soon realised that having carer visits 4 times a day for my mother and father-in-law wasn't enough. Our social worker recommended live-in care and we approached 'A Class Care'. A lovely young gentleman came out to visit and assess our situation. He was extremely polite, professional
and really got to know my in-laws to find out lots about them and what they would like in terms of their care. He reassured them that their home would still be their home and that he would find carers who would fit in well with their personalities and needs. He certainly did that. The carers we've had have been so experienced, lovely and caring and have quickly become part of our whole family. My father-in-law was diagnosed with dementia and the onset was very rapid. The carers promptly dealt with his ever changing care needs and liaised with managers and our family to fully support us all. We can't thank them enough and highly recommend them for your loved ones' care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rina P (Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A class exceeded my expectations of how and what a care agency can do for you. They dealt with matters professionally and sympathetically. Anyone looking for 24hr care should consider them as they take away a lot of the admin and pressure involved in the care process. Leaving you with reassurance and
comfort in knowing someone professional is accountable and managing with what matters most. Thank you to the team for your service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James B (Son of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A-Class as an organisation understand that no two people are the same and their approach has always been based around accommodating needs as their first priority. Our live-in carer has worked tirelessly in supporting my mother since December 2019 and we would have been unable to cope without her invaluable
support. Her approach has proved very adaptable to circumstances around a complex set of changing needs, ongoing integration with other care agencies, and the coronavirus pandemic. Our initial concerns regarding the impact live-in care would have were seamlessly resolved without fuss and things settled quickly into place. We have had none of the difficulties experienced with certain other agencies involved prior to A-Class and would not hesitate to recommend their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laura (Granddaughter of Client) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is so happy with the care she recieves from the wonderful carers at A Class Care. They really do as their name suggests and offer their clients the highest of care that clients should receive. Myself, my nan and my family highly recommend A Class Care and can’t recommend them enough for their
dedication and care!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R W (Friend of Client) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Class Care are so compassionate and exceed expectations. They really do give a wonderful and caring service. I hope that should I personally need help in the future they will be there to support my needs so my family know I am in safe hands and treated with dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher H (Son of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the quality of care my mother has been receiving from A Class Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline E (Daughter of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now used A Class Care Ltd for respite periods for 24/7 live-in care for 4 periods. I have always found the carers considerate to my father who has Alzheimer's and can prove difficult at times. Most providers require a minimum period of 1-2 weeks for live-in respite but A Class Care Ltd were happy
to do even a 2-night stay. I can't explain how this has changed my life as a 24/7 carer for my father. Many thanks to them for the support they are able to provide for me and my father.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alyson E (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A Class Care Ltd has arranged live in care for my mother extremely well. They have been flawless with excellent carers provided. My mother is looked after very well indeed. The agency phone regularly to check that all is well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Son of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been happy with the providers. The carers have arrived on time as expected and have been cooperative, helpful, friendly and polite.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Mother of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my son has.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Garry W (Client) assisted by family/friend published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am receiving 24/7 live in care.
My carers have been very good and treated me with dignity and respect.
I have been getting freshly prepared food which has made a big difference to my overall health.
I pay for a car driver which helps me get about.
I would not be able to travel without my carer
as I have multiple sclerosis and cannot drive.
My only problems occur on changeover carer day as the company do not keep me informed as to when the new carer will turn up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for A Class Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for A Class Care Ltd is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A Class Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about A Class Care Ltd

What Type of Services does A Class Care Ltd offer?

A Class Care Ltd offers Home Care.

How many Carers does A Class Care Ltd employ?

A Class Care Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Class Care Ltd to verify any information. View our terms and conditions. A Class Care Ltd has a Basic Service – more info.