Home Instead (Darlington & Northallerton)

Lingfield House, Lingfield Point, Darlington DL1 1RW
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Top 20 award
9.8 63 Reviews
  • Home Instead (Darlington & Northallerton), Darlington
Home Instead (Darlington) has an experienced team of professionals who are skilled in helping older people make the most of their daily lives, within the comfort of their own homes.

The provider takes pride in a reliable and quality service, supporting happiness and comfort while safeguarding any individual well-being issues.

The service is personalised and can include companionship, with a focus on dignity and independence.

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Care Provided by Home Instead (Darlington & Northallerton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Judith Ayre (Care Manager)

Funding & Fees Guide for Home Instead (Darlington & Northallerton)

  • Prices

  • Available on request

Home Instead (Darlington & Northallerton) Reviews (63)

Total of 63, showing 1-20
9.8

Home Instead (Darlington & Northallerton) has a Review Score of 9.8 (9.763) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Darlington & Northallerton) has 63 reviews.

Overall Experience

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Date Published

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Review from Deborah M (Daughter-in-law of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All three cares have been eager to help with tasks. They are friendly and chatty and very well-suited to their roles. I feel very safe for them to be in my home.

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Review from N R (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After time in hospital and a lengthy period in respite after a fall we needed a care package to suit my mum's lack of mobility needs fairly quickly when she returned home.
After a phone call to the Darlington Management Team, we were immediately put at ease and felt that Mum would be in safe hands
after voicing our concerns that she had been very independent and would be reluctant to accept outside help.
The carers were in place within a week of Mum's homecoming which was exactly as promised.
The team are lovely all very caring and professional and above all treat Mum with dignity. They take an active interest in Mum's well-being and have a lot of laughs with her along the way.
Members of the Management team have undertaken roles as carers for Mum which has impressed us too.
All have helped her through a difficult period of necessary change and we are grateful for the support they have shown my brother and I too.
We would have no hesitation in recommending Home Instead Darlington!

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Review from B A (Daughter of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated with care and dignity at all times by the care professionals. Nothing was too much trouble. Excellent service.

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Review from J T (Sister of Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Home Instead enough. They have been supporting my sister for the last two and a half years, enabling her to remain in her own home. They are equally supportive of me, particularly helpful as I do not live locally. Nothing is too much bother and there is always a friendly ear at the other
end of the phone! My sister benefits greatly from having a regular small group of lovely ladies supporting her.

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Review from Paul T (Son of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September 2023 I commissioned Home Instead (Darlington Branch) to support my mother for an interim period pending relocation, in January 2024, to an extra care apartment located much nearer to me. Both Mum and myself were immediately impressed by the branch manager who proved to be alert, bright,
perceptive, empathetic and professional. The manager dispelled all the concerns we had about employing carers. The three carers the manager matched to my mother all bonded rapidly with mum and were compassionate, warm and capable in caring for her. Mum wished the team could have relocated with her! I have no reservations in recommending the Home Instead Darlington branch.

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Review from P R (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased we chose Home Instead. The hour-long care and same carer provide continuity and unhurried help. My husband regards his carers as friends and I know he is in safe hands if I need to pop out.
Double cost on bank holidays can be a problem so we tend not to use carers on these days.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

Thanks so much for your review and we are very pleased to hear how helpful you and your husband find the service. We love to hear of the friendships that are formed and the peace of mind our care professionals provide for loved ones. Thank you.


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Review from I W (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Approximately 3/4 years ago after seeing a TV advert for Home Instead I decided that this company was offering exactly what my husband needed. He had suffered strokes and had a very bad swallowing problem. I rang Home Instead for an appointment and a very professional lady came and assessed what was
needed and was able to give staff extra remaining if required. The caregivers who came were all compassionate, caring, professional and proficient in their work. They all looked after my husband in an exemplary way. Since my husband died all the lovely people now look after me for which I am truly grateful.

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Review from E R (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew I would need some help after my operation as I wasn't to lift anything for 8 weeks. I was so lucky to choose Home Instead. The care that has been provided has been excellent and also a great help to my husband, in his 80s with a bad heart. I look forward to my carer coming in the morning to help
me get up and shower. Having my hair dried was an added bonus. Some of the carers in particular were extra caring and thoughtful and very hardworking.

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Review from Cowen J (Son of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for nearly a year now since Mum passed away and Dad has dementia, they paired him with a gentleman who visits twice a week and they have a really good bond together, he is like a friend to my dad now. Nothing is too much for them they will go shopping, pop to the chemist
or just sit and have a coffee and a chat if that’s what my dad wants that day. Would highly recommend to anyone looking for home care or company.

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Review from P W (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel truly blessed to have been given the information leaflet about home instead which led to the care that I am now receiving.
My experience with Home Instead carers and admin staff is that they have become like friends or family. Presently I would not be able to face each day without their smiles
and care. Older age has many challenges and my carers adapt easily as my life changes. In these uncertain times worldwide I count my blessings and Home Instead is one of them.
Many Thanks.

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Review from J S (Daughter of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far we are very happy with the standard of care given and any concerns have been addressed immediately by the manager.
We feel that the manager is always available to listen to us and improve the service delivered in order to provide a bespoke care package.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

Thank you so much for your kind words. We are delighted that you are so happy with our service.


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Review from H D (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service for over a year now and have received excellent service. My helper is very supportive and willing to help out in lots of ways shopping, ironing and cleaning. I have spent a lot of time in the hospital this year and she has been a great help, cleaning cupboards etc. which I can
no longer do myself.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

That is great to hear how brilliant the support has been for you. Thank you for your review.


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Review from Michael T (Brother of Client) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been using the service of Home Instead (Darlington & Northallerton) since December 2021 and the weekly one hour visit has been very successful. The company over this time have been very reliable. My sister has no complaints and looks forward to seeing Home Instead's member of staff
we are always kept advised if that is to be a change to the carer, who my sister has always met previously through an introduction with those who attend regularly.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

Thank you for your review and I am so pleased everything is working so well for your sister and you.


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Review from Kevin S (Son of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used the Home Instead (Darlington & Northallerton) service for my elderly parents for the past three months. The initial contact and assessment was excellent. Quickly identified needs in a caring and efficient manner. Managed staff turn around effectively during early days in order to ensure the
correct cover and help.
Service is currently extremely good while maintaining the continuity of high standards in all areas. The current level of help and additional future needs are reviewed with empathy and understanding. Highly recommend to maintain dignity and care in own home.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

Thank you so much for the excellent feedback - we are so grateful for the time you have taken to provide this. Thank you.


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Review from R H (Daughter of Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

An opportunity arose for my mother to be able to go out for the day much earlier than normal. After a brief conversation Home Instead acted quickly and positively and rearranged her care visit so that mum could have her day out. Home Instead have an open-access, professional and creative response to
the changing care needs of my mum.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

We are pleased to help and delighted that your mum was able to go out for the day.


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Review from B T (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my experience with Home Instead very good. Carers are friendly and caring. They are well-trained and do what is required. The staff are attentive and polite.

Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)

Thank you for your review and we are pleased you are happy with the service.


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Review from Sandra I (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a long stay in hospital followed by respite care in a nursing home my father urgently needed to get back to his own home environment. I was days away from going on holiday when I contacted Home Instead to see if they could provide the care my father needed at short notice. My father and I
met with the registered manager and within days of this meeting, Home Instead provided all the care he needed the day before I went away.
The care is second to none with regular staff who take time to chat alongside providing all the support my father needs - which is quite substantial. Since commencing with this care the staff have sorted out issues with his medication by contacting the pharmacy in the first week whilst I was away and have since notified me of potential problems which could have impacted on his health without their input.
I can't praise them highly enough.

Reply from Diane Chandler, Owner at Home Instead (Darlington & Northallerton)

I'm so pleased we were able to provide support in time for you to go away and enjoy your holiday. Thank you for your kind words


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Review from P H (Friend of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience only applies to this branch of the organisation and not to all regions. The management and carers of this branch are extremely professional and caring. My friend who is 98 years old and in good health enjoys the visits of the caregivers as they provide his food and clean his clothes and
his flat. However, they provide a positive outlook with warmth and charm that is very local to the northeast.

Reply from Diane Chandler, Owner at Home Instead (Darlington & Northallerton)

Many thanks for your very kind review of our services.


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Review from V C (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Simply, the service feels like you're not alone when caring for your elderly vulnerable family members.

Reply from Diane Chandler, Owner at Home Instead (Darlington & Northallerton)

Your response means a lot to the team at Home Instead. Thank you.


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Review from S H (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two mature ladies who care for me for two hours a day, three days a week. They are prompt, cheerful and dress according to their roles ie. sensible and clean. Each of my carers is kind and non patronising both virtues very important to me. I have a life-limiting illness and feel unwell most of
the time. My carers are sympathetic to that and try to ensure I do not get over tired. They do what it says on the tin, they care.

Reply from Diane Chandler, Owner at Home Instead (Darlington & Northallerton)

Thank you for taking the time to write a review, and for your kind words, which i'll pass on to the care professionals who support you.


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Home Instead (Darlington & Northallerton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Home Instead (Darlington & Northallerton) is calculated as follows: ( (92 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Darlington & Northallerton) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (2)

Diane

Diane Chandler

Job Title: Director

Joined: 2012

I have always worked with children and families and have enjoyed making sure that they receive good quality care. However, when my mother-in-law needed support to stay in her own home; we struggled to find the appropriate care. At that time I was considering moving away from early years and was looking at other options that allowed me to utilise the skills, experience and qualifications I had worked hard to build. The ethos of Home Instead is one I can truly relate to and I am very proud to be able to offer local residents the opportunity to maintain their independence and stay in their own homes with dignity and respect.


As Director, my role is to build relationships with local providers and organisations, look at opportunities for Home Instead to contribute to the local community and to manage the business side of the operation.


Judith

Judith Ayre

Job Title: Care Manager

Joined: 2012

I joined Home Instead Senior Care as the ethos and values are similar to my own; providing person centred support in a caring and compassionate manner. This has a positive response to the person receiving the support whether it is through companionship, home help or personal care. I pride myself in providing excellent, tailored support to meet the individual needs and I am looking forward to meeting and supporting clients within the Darlington, Northallerton and Richmond areas.


Frequently Asked Questions about Home Instead (Darlington & Northallerton)

What Type of Services does Home Instead (Darlington & Northallerton) offer?

Home Instead (Darlington & Northallerton) offers Home Care.

How many Carers does Home Instead (Darlington & Northallerton) employ?

Home Instead (Darlington & Northallerton) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Darlington & Northallerton) to verify any information. View our terms and conditions. Home Instead (Darlington & Northallerton) has an Enhanced Service – more info.