Home Instead (Darlington & Northallerton)

Lingfield House, Lingfield Point, Darlington DL1 1RW
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Top 20 award
9.8 63 Reviews
  • Home Instead (Darlington & Northallerton), Darlington
Home Instead (Darlington) has an experienced team of professionals who are skilled in helping older people make the most of their daily lives, within the comfort of their own homes.

The provider takes pride in a reliable and quality service, supporting happiness and comfort while safeguarding any individual well-being issues.

The service is personalised and can include companionship, with a focus on dignity and independence.

Show Home Instead (Darlington & Northallerton) on the Map

Care Provided by Home Instead (Darlington & Northallerton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Judith Ayre (Care Manager)

Funding & Fees Guide for Home Instead (Darlington & Northallerton)

  • Prices

  • Available on request

Home Instead (Darlington & Northallerton) Reviews (63)

Total of 63, showing 41-60
9.8

Home Instead (Darlington & Northallerton) has a Review Score of 9.8 (9.763) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Darlington & Northallerton) has 63 reviews.

Overall Experience

  • 50
  • 11
  • 2
  • 0
  • 0

Date Published

63
3
10
19
44

Review from L W (Daughter of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are prompt, polite and friendly. They have been extremely kind and patient with our parents, who are finding it difficult to adjust to accepting help (even when they really need it!). Concerns and changes requested have been promptly dealt with by the care manager.

Reply from Diane Chandler, Owner at Home Instead (Darlington & Northallerton)

Thank you very much for your kind words, it is really appreciated that you have taken the time to do this review for us.


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Review from R A (Nephew of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support provided by Home Instead to my elderly aunt; has been excellent. The carers have a good understanding of my aunt's needs, are able to empathise fully with her and on one occasion came to her rescue immediately when an emergency arose.

Reply from Diane Chandler, Owner at Home Instead (Darlington & Northallerton)

Thank you for your kind words and for taking the time to review us. It's much appreciated. Diane.


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Review from Kenneth B (Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the 3 years of using care, each carer has provided good help in all areas needed.

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Review from John B (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first, the service has been good, friendly and enjoyable. The cooking, cleaning and organising have been of high standard. The carers all have characteristics of their own and it has been a pleasure.

Reply from Diane Chandler at Home Instead (Darlington & Northallerton)

Thank you for your kind words and it's great to hear how much you are enjoying the service.


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Review from D W (Daughter of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy with carers and the care she is given.

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Review from Wife (Wife of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers from Home Instead to be reliable, versatile, kind and considerate in general.


I prefer the two carers particularly selected for us. In general, they all reach a high standard.


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Review from Anne P (Daughter of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are extremely polite and efficient. Keep Mum very clean and well cared for, nothing is too much trouble.
Keep Mum's bungalow very tidy.
The family are very pleased with all aspecfts of care.

Reply from Diane Chandler at Home Instead (Darlington & Northallerton)

Many thanks for your kind comments.


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Review from Tamara B (Daughter of Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, 87, was becoming lonely and isolated. The companionship she receives from her Home Instead visitor is a real lifeline. She loves her visits I think they talk non-stop for two hours and if she feels well enough they go for a walk or to pick up some shopping. The office support is efficient
and makes the whole process painless.

Reply from Diane Chandler at Home Instead (Darlington & Northallerton)

Thank you for your kind words, it's great to hear that your mother enjoys her visits.


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Review from M M (Wife of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Morning assistance for my husband from bed to wash and dress and sometimes to provide breakfast allows me space to have my own breakfast in peace and to prepare for the day ahead.


When I have taken a short break overnight, breakfast, lunch and evening meal calls have worked well in coordination with

visits from my husband's 2 daughters.

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Review from P R (Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are in our second year of care. We have had support from six different carers. They have been unfailingly excellent in delivering a range of service.

Reply from Diane Chandler at Home Instead (Darlington & Northallerton)

Many thanks for your kind comments.


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Review from Barbara S (Daughter of Client) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how things have worked out with regard to my mother's care. She was not overkeen on accepting help but it has all gone well.


My recent need for a substantial increase in visits has been promptly dealt with and sorted out quickly.


Reply from Diane Chandler at Home Instead (Darlington & Northallerton)

Many thanks for your kind words.


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Review from K R (Daughter-in-law of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Nothing is too much trouble for the carers who visit my father-in-law. Any worries the carers have are quickly and efficiently relayed through the main office to family members and vice versa, if the family wants to implement a change, this is readily accepted. I now feel happier
that my father-in-law is in good hands, relieving the stress and worry I endured before enlisting the services of Home Instead Darlington.

Reply from Diane Chandler at Home Instead (Darlington & Northallerton)

Many thanks for your kind comments Kim. It's a pleasure to support your father-in-law. Kind regards Diane.


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Review from Claire V (Daughter of Client) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional and caring service. My mother has been able to stay in her home knowing she has the care and companionship of Home Instead.

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Review from M M (Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of using the service provided has been exceedingly good. The office staff and supervisor has been attentive and carried out adequate visits and reviews. The work is of a high standard and meets our needs at the moment. We have discovered possible extension for the future and pleased
that a degree of flexibility in meeting future needs is possible.

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Review from Lynne D (Daughter of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Carers provided much needed respite for family when mum's care levels increased at the sad time of end of life period. Her Carers stepped up to the mark and delivered a service second to none, for which the family are eternally grateful.
Professional and well trained, the confidence shines
through and the staff are a credit to the company. I can't recommend them highly enough, including the office staff who did their utmost to ensure we had the support we needed. Thank you.

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Review from C D (Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care manager reviews regularly. She listens to any issues and takes note of what is said.

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Review from K B (Client) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to this agency by my sister who also uses it in another location and who was very pleased indeed with it.
I have found both management and staff to be very pleasant and helpful in all ways.
I look forward to seeing my helper once a fortnight who works very efficiently and with a
very pleasing manner.
If I should require further help I would not hesitate to ask.

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Review from A D (Son of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service offering full support for my mother.

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Review from H W (Wife of Client) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were well matched with two care givers whom we met before the respite care term started.
The care my husband received was excellent. The carers always arrived punctually and their level of experience and professionalism impressive.

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Review from Elisabeth B (Daughter of Client) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The consistency of carer is one of the many positives about my mum's service. Her carer is kind, tolerant and happy to follow mums wishes as to what is done on a daily basis.
The management are helpful and there are additional greatly appreciated gestures e.g Easter Egg given at Easter and flowers
for a special birthday. I am always consulted about additional bank holiday fees as I am the bill payer and main carer.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Home Instead (Darlington & Northallerton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Home Instead (Darlington & Northallerton) is calculated as follows: ( (92 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Darlington & Northallerton) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (2)

Diane

Diane Chandler

Job Title: Director

Joined: 2012

I have always worked with children and families and have enjoyed making sure that they receive good quality care. However, when my mother-in-law needed support to stay in her own home; we struggled to find the appropriate care. At that time I was considering moving away from early years and was looking at other options that allowed me to utilise the skills, experience and qualifications I had worked hard to build. The ethos of Home Instead is one I can truly relate to and I am very proud to be able to offer local residents the opportunity to maintain their independence and stay in their own homes with dignity and respect.


As Director, my role is to build relationships with local providers and organisations, look at opportunities for Home Instead to contribute to the local community and to manage the business side of the operation.


Judith

Judith Ayre

Job Title: Care Manager

Joined: 2012

I joined Home Instead Senior Care as the ethos and values are similar to my own; providing person centred support in a caring and compassionate manner. This has a positive response to the person receiving the support whether it is through companionship, home help or personal care. I pride myself in providing excellent, tailored support to meet the individual needs and I am looking forward to meeting and supporting clients within the Darlington, Northallerton and Richmond areas.


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