Adex Care Ltd

115 Picton Road, Wavertree, Liverpool L15 4LF
Submit a Review
1.5 7 Reviews
  • Adex Care Ltd, Liverpool
Adex Care Ltd support a range of personal care needs and are committed to high standards to help individuals remain comfortable and secure in their own homes.

Many complex needs can be safeguarded by a professional team, such as dementia, palliative care and physical disabilities. Live-in carers are also available from a highly-trained team.

Adex Care help residents to maintain an active lifestyle by organising visits to various locations of interest. Events are also celebrated with friends and family members, including an annual Christmas party.

Show Adex Care Ltd on the Map

Care Provided by Adex Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Adex Care Ltd
  • Person in charge
  • Micheal Adekoya (Director)

Funding & Fees Guide for Adex Care Ltd

  • Prices

  • £21.50 per hour inclusive of weekend

  • Bank holiday fee is x 2 normal rate

Adex Care Ltd Reviews (7)

1.5

Adex Care Ltd has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Adex Care Ltd has 7 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 2
  • 0

Date Published

7
0
1
1
6

Review from A P (Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I've had Adex for a few months and problems I've had have been one after other. Also to have my call being monitored without my knowledge. To be honest I'm thinking of going to a new care agency and times there supposed stay an hour and it's rush rush with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dave G (Son of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thank you to L15 carers for their help yesterday in preparation for a delivery to be made. Always nice to see and have never missed a visit. Always keep an eye on things and advise if appropriate.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald P (Husband of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very understanding of my wife's situation. The a.m. visits, in particular, are a motivation for my wife to start the day in a suitable manner. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John S (Client) assisted by family/friend published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Of a morning I am supposed to have one carer for an hour and one for half an hour but they only stay half an hour. I am losing an hour and I pay for it. But it is not their fault because the office booked my call for 7-8am but they booked another person's call for 8am. They think they are miracle workers.
Then, at dinner time, sometimes they are good and sometimes bad. Sometimes they only stay 20 minutes so I am losing 50 minutes. But it's not their fault because at tea time my call is supposed to be 5.30-6.30 but they have got a call at 5.30. But sometimes they only come at 6pm and stay 20 minutes. But if I tell the office they come back to me.

Reply from Michael Adekoya at Adex Care Ltd

After reading this review it was decided that we would investigate the Service User's concerns as a formal complaint. We do pride ourselves on providing excellent care and when it fails to meet the Service User's expectations it's important for us to know. We will be sending an official response to the reviewer and hope to be given the opportunity to continue to provide care services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam W (Cousin of Client) published on 22 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Adex to arrange care for my 94 yr old cousin while her regular carer was away. The worker who came was very kind, caring and very experienced. She immediately spotted there was something wrong with my relative which resulted in doctor's and nurse's visits. She took exceptional care
of my cousin and was present with me three days later when the ambulance arrived, and able to give all the necessary details to the ambulance crew. I highly recommend this agency, we could not have received better service. We have used other agencies in the past but the care given by the Adex worker was second to none.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann P (Daughter of Client) published on 13 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once my Mum was allocated a care company after breaking her hip, I researched Adex Care Ltd and found one good review and one not so good, CQC report was off-putting, but I thought a lot that related to admin, but then thought it is about how they care for my Mum, not all about paperwork/tick boxes.
Comments did say Adex Care Ltd were 'caring' and I thought this was so important.


Adex Care Ltd Carers have been looking after my Mum age 94 yrs for 5 weeks and in that time I have found the carers are very good at what they do. Both carers and the office are available to discuss her needs, offer support, suggestions and available at the end of the phone.


Mum has the same carers shared between 4/5 persons and I have met them all. Caring for someone is about the person's needs, learning about their personality, social contact, all to be done with care and dignity on a daily basis. Adex Care Ltd are doing this and I have no hesitation in recommending them and thanking them for their help and support in caring for my Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen B (Friend of Client) published on 10 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a lady who uses Adex Care Ltd. She has in the past used numerous different companies for her care needs but none were ever efficient enough which meant carers were always different and not on time and didn't meet her care needs with the standard you would expect, however, since becoming
a client of Adex Care Ltd, I have seen the difference in my friends all round well being. The carers are always on time and if they ever are going to be a little late, they have the decency to call and let her know. She has the same set of carers coming so she always knows who to expect and the carers that do come follow her care plans properly. Whenever I see my friend now she is always happy and content and I feel that this is down to the service that's being provided by Adex Care Ltd. I would recommend this company to anyone looking for care and they are also cheaper than what my friend has paid before.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Adex Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.500 for Adex Care Ltd is calculated as follows: ( (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adex Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Michael Adekoya

Job Title: Director

Joined: 2013

Michael had been in the care industry for several years before deciding to venture into Adex, he saw many people who needed above & beyond care and knew that he could be the one to provide it with a bit of hard work and help from family.


No image found

Hayley Flanagan

Job Title: Care Co-ordinator

Joined: 2015

Hayley has been part of the Adex family for many years, she has rose through the company from the start from carer all the way up to be a valued member of the Adex team as a Co-ordinator. Hayley goes above and beyond for all of our service users since she was caring for them and continues to do so in her current role.


Frequently Asked Questions about Adex Care Ltd

What Type of Services does Adex Care Ltd offer?

Adex Care Ltd offers Home Care.

How many Carers does Adex Care Ltd employ?

Adex Care Ltd employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adex Care Ltd to verify any information. View our terms and conditions. Adex Care Ltd has an Enhanced Service – more info.