Caremark Thanet

Unit A5A Continental Approach, Westwood Industrial Estate, Margate CT9 4JG
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9.3 48 Reviews
  • Caremark Thanet, Margate
Caremark Thanet is a family-run business. The two founders of the company hold the positions of director and managing director. One director has gained a wealth of experience in health care from working as a nurse for over fifteen years, while the managing director's background lies in education and management. There are three other directors. One is the registered manager, one is director of business development and marketing and one is director of safeguarding and compliance.

Caremark Thanet is a business that is part of the service sector. It provides a very important service to some of the most vulnerable people in society. It aims to provide outstanding domiciliary care to each of its customers.

The company has a very clear ethos: established by the owners; adopted by all. Caremark Thanet’s customers are the most important people for the business; Its care and support workers are the most important people in the business; a socially responsible business is most important for everyone.

Providing a service to its customers is not an inconvenience. It is the reason that the company exists. If customers did not want its services, Caremark Thanet would not be needed. Customers pay to receive a service. Providing that service is not an inconvenience, it is a privilege.

Caremark Thanet is a socially responsible local business. Where possible it buys all its supplies from other local businesses. Local businesses supporting local businesses is good for the local economy and local people.

The owners have very high standards and they are proud of that. They have never compromised and will never compromise on the quality of the care that they provide; they are also proud of that, and they are equally proud of the hardworking carers that deliver outstanding care.

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Care Provided by Caremark Thanet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jayne Costain (Registered Manager and Director of Care)

Funding & Fees Guide for Caremark Thanet

  • Prices

  • From £36.85 per hour

Caremark Thanet Reviews (48)

Total of 48, showing 1-20
9.3

Caremark Thanet has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Thanet has 48 reviews.

Overall Experience

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Review from Damion H (Nephew of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living in with my uncle since February 2024. He has Alzheimer's and vascular dementia and is also bed bound. The carers provided by Caremark Thanet are excellent with enough people coming regularly so they can build a relationship with both my uncle and myself. They seem to have had a recent
recruitment drive and the 3 new carers we've had in the last week have been absolutely brilliant, kind, friendly, confident and competent.
The admin and support staff in the office are also wonderful and are happy to help when they can. It is nice to build a rapport with a real person that I can talk to when there is something to discuss.

Reply from Xana Welch, Registered Manager at Caremark Thanet

Thank you for your review and kind words. I will make sure to pass this onto the carers who are doing such an amazing job for your uncle.


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Review from S G (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had an accident and broke her arm, at 92 years old this was life-changing, she lived independently and when taken to the hospital went downhill physically and psychologically extremely quickly, I was only able to get her back home quickly with the help of 2 members of staff who visited her
in the hospital on the day I rang them, assessed her and put into place 24 hours round the clock care at home. Mum and the family were able to rest assured that she could get better with all the support she needed and give us time to plan for her future care needs.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for this great feedback and it was our privilege to assist your Mother.


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Review from M L (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were happy with service, except when we we didn’t get who we asked for. Sometimes they were a bit late. Found them all to be very polite and respectful. They would always ask if there was anything else I needed them to do for me.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you so much for taking the time to share your experience, and we have been able to meet your expectations. Thank you for your support and for taking the time to share your positive feedback.


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Review from L H (Son of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advancing dementia, is bedbound and is in a very challenging stage where hallucinations and aggression can come unpredictably. He requires both sensitive handling but also a degree of resilience and patience from the carers. Despite his sometimes challenging behaviour, they always treat
him with the utmost care and respect for his dignity. The combination of good training and common sense has let them deal with the more difficult aspects of his care. I have a level of experience with the care sector - I used to prosecute care homes who breached their duties of care. It’s thus not easy for me to entrust my father’s well-being to others. Over the five years of employing Caremark, they’ve never made me question the trust that I’ve placed in them. Of all the services my father accesses (some NHS, some social services) it is Caremark who have remained the most trustworthy. Since I’m resident out of the UK, being able to rely on a care firm is vital. I can rely on them.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for sharing your experience. Your trust in our team, especially given your background in the care sector, means a great deal to us.


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Review from Paul W (Son of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a local care provider to take care of my father. I needed to make sure that the business would be agile and responsive to the needs of my father. For me that included management support that would respond quickly to my problems and understand quickly and without fuss what my father
needed. The carers needed to understand what my father needed and how he wanted them to fit into his life, which for “live in” 24 hour care is so important. Caremark Thanet have delivered on all the above. It’s hard for me supporting my father in his own home, but being with Caremark has really helped make it possible.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your review. We're pleased to have supported your father with his care. Your recognition of our team's dedication and responsiveness is very much appreciated.


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Review from Marian B (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We (the family) are very pleased and happy with the care my mother is receiving from the Caremark team.
All the carers treat her with the utmost respect and courtesy and are truly caring and kind.
The office ladies always keep me informed with any concerns they may have however minor and keep me
informed of any changes to visit times even when only a half-hour difference.
They are very reliable and have never let us down, getting there in all weather conditions.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind words. It is always pleasing to know that we are providing a good service.


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Review from J K (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for my dad with Alzheimer's. Put care in place quickly and kept us fully informed of all issues or successes. Loved the app so we could see straight away what had been put in place/achieved and could leave a message if needed. Office staff are very friendly and always reassuring, happy
to listen and put in place the support we needed. Cannot thank this team enough for the peace of mind and service, going over and above - first class.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind words. It's always good to hear that we are making a difference. Thank you for taking the time to leave this review.


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Review from Linda M (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a regular carer who we find is above excellent in all she does. She's amazingly considerate, does things needed without being prompted and is most thoughtful in all she does for my husband, who has advanced dementia. We had the occasion to use some other carers recently from Caremark as our
usual domestic goddess was on annual leave; he was also of top-quality regarding the care and also patient with my hubby. We can't rate you more highly. Thanks to all concerned. I couldn't manage without you.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you very much for taking the time to complete this review and for your kind words. We are very pleased that we are able to provide care for your husband.


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Review from L W (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are providing a great service to my dad. The carers are respectful, kind, considerate and their companionship is helping in keeping Dad’s morale up.
It is a great comfort to me knowing they are with him in his own home where he wants to be.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind words. It is a pleasure to provide a service to your father.


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Review from Maureen S (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Caremark for 3-years and am very pleased with the service I receive, as they give me time to develop and grow at my own pace in my own home. I have the same person; this helps me to learn to trust and build a relationship to help me with my long term needs.

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Review from Kerry M (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, my mum and myself could not be happier with the care provided by our local Caremark.
They listen to what their client, our mum, needs and make sure they do all they can to ensure that they give a great service.
It is a massive relief knowing that when we cannot see Mum or help, they provide
consistent care, with regular caregivers building a great and supportive relationship with our mum.
She has had changing needs over the last year or so and we cannot fault the service and communication they provide both to Mum and us.
We are confident that as her needs change again, so will the help they provide.
Highly recommend.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you. We are pleased that we have been able to help.


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Review from T H (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark began caring for my mother during waking nights just over a year ago and are now about to provide 24-hour care - I cannot recommend this company and it's amazing carers enough! They are the most professional and genuinely caring company we have come across - continuity is key and ensures peace
of mind for the whole family all the time. Thank you!

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind words. It is always good to hear how we have been able to help people. Thank you for taking the time to comment.


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Review from Graham L (Son of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Thanet have now been caring for my mum for just over 1 month and I have only admiration and praise for the manager and team of carers who are looking after her.
I have worked in social care for over 35 years so feel I can judge if the carers and company have the right principles and ethos
and they have. My mum lights up when the carers arrive and they show such compassion and care for her that it becomes the highlight of her day.
It is very easy to communicate with all the team and the manager and if we request changes these are actioned promptly and correctly. The online care programme is amazing to keep us up to date with Mum's care and how she is.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for taking the time to comment on the service we have provided. We are pleased that we have been able to help.


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Review from C M (Wife of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to Caremark from another provider several years ago was the best move that we have made. All carers treat my husband with great care and they advise me of any concerns that they may have. Staff are all very polite and show respect to both of us. Any concerns that I may have are dealt with promptly.
It was definitely well worth going with a company a bit more expensive than the previous one.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for taking the time to provide this feedback about the service that we provide for you. It is always pleasing to know that we are meeting your expectations.


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Review from Alison B (Daughter of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the way Caremark responded to my phone call almost immediately, where another agency totally ignored my message. I needed respite care for my mother who had had a fall and lost all her confidence. She’s is 91.
The carers came twice a day, and Mum seemed to grow stronger by
the day. It was lovely to hear that one lady had made her porridge with fruit and yoghurt on top. Their help has helped her get her confidence back and given me a break before my sister was able to help out.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for taking the time to review the service that we have provided. I am very pleased that were able to help your mum.


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Review from Lin W (Daughter of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was finding difficulty in keeping on top of general housework. We were recommended to Caremark after an initial appointment, he starting receiving help every week from a lovely young lady. Nothing was too much trouble. She got into a routine and built up a good rapport with my father. Living
quite a distance away, it gave me peace of mind that there was an extra pair of eyes looking out for him. The company would ring if she noticed anything amiss, such as medication a little bit low, or he was in a low mood. He had the same lady every week, I timed his home shopping for her visits, and she put the shopping away for him, even making sure he had eaten before she left.

Reply from Garry Costain, Managing Director at Caremark Thanet

Thank you for your kind feedback. It is good to hear that you and your father were pleased with our service.


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Review from D B (Daughter of Client) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to change companies to Caremark earlier this year. It was at short notice but they were brilliant. We have 2 lovely ladies who give mum a shower twice a week. Mum has dementia and was forgetting to shower. She loves her shower sessions and they always have a laugh.

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Review from P N (Wife of Client) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we receive is excellent. The staff are always, kind, friendly, efficient and helpful. In fact, they are all angels.

Reply from Garry Costain at Caremark Thanet

Than you very much indeed for your very kind words. It is always heartwarming for all of us when we hear such positive things about the work we do.


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Review from J G (Wife of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently had a birthday. I hired a wheelchair and my regular carers helped me to assist him to his garden party. Without them, it wouldn't have happened. Generally, my carers anticipate my husband's needs and fulfil them. I feel they care for me as well as my husband.

Reply from Garry Costain at Caremark Thanet

Thank you for your review. It's always good to hear that we are meeting expectations.


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Review from Georgina P (Client) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company, needed a live carer for my husband while I had a knee replacement, then help for me while on crutches. Everyone I have had contact with could not have been more helpful.

Reply from Garry Costain at Caremark Thanet

Thank you for your kind comments. I am glad that we were able to help you.


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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Caremark Thanet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Caremark Thanet is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Thanet is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Frequently Asked Questions about Caremark Thanet

What Type of Services does Caremark Thanet offer?

Caremark Thanet offers Home Care.

How many Carers does Caremark Thanet employ?

Caremark Thanet employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Thanet to verify any information. View our terms and conditions. Caremark Thanet has a Platinum Service – more info.